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What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Filter Patron Comments

Date Received: 2007-12-03
Type: compliment
Regarding: customer service

Patron Comment: Erin was able to quickly and concisely aid my search for children’s literature on the topic of homelessness. She was polite and also helped me retrieve the books from the shelves. I greatly appreciate her efforts!

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-11-30
Type: compliment
Regarding: other

Patron Comment: You are the BEST LIBRARY EVER! As a teacher, I am SO GRATEFUL that I can count on your resources! Thank you SO much! Anne Rubin

AADL Reply: Thank you so much for taking the time to say so! It is a pleasure and a privilege to be supportive of teachers. Let us know how we can do more for you and your colleagues. Sincerely, Josie Parker Director


Date Received: 2007-11-29
Type: other
Regarding: other

Patron Comment: What library automation software runs your card catalog - or are you using open source software? Your catalog is terrific. I wish ours was more like yours. We have SirsiDynix Horizon - am not happy with its numerous limitations. Thanks, Public Services Director Dauphin County Library System, Harrisburg, PA

AADL Reply: Hello, thanks for your interest! Our automation system is Innovative Millennium, but our catalog is powered by a module we developed for Drupal (the open-source CMS that powers our website) that accesses the Millennium catalog on the patron's behalf and processes the output before returning it to the user. This allows us to offer a unified look and feel, single sign-on, and add features that our Millennium catalog does not natively support. I hope this information is helpful; please let me know if you have any other questions or would like to discuss this further. Eli Neiburger AADL IT Manager


Date Received: 2007-11-28
Type: general suggestion
Regarding: noise

Patron Comment: Limit the noise and swearing level.

AADL Reply: Thank you for contacting the Library. The Library makes every effort to keep order in the Library. Many afternoon and evening, we have Security staff assigned to branch locations. If you observe unruly behavior, please contact branch staff or Security immediately. Tim Minick Manager, Facilities


Date Received: 2007-11-28
Type: complaint
Regarding: other

Patron Comment: Having only one printer here is a real inconvenience and no pencils out.

AADL Reply: Patron called.


Date Received: 2007-11-28
Type: general suggestion
Regarding: other

Patron Comment: I’d like to suggest some decoration during the season, especially kid’s area. Including kid’s crafts. The library will be more fun!

AADL Reply: Thank you for your suggestion. We will take this into consideration. Sincerely, Sherlonya Augustine Interim Youth Services Manager


Date Received: 2007-11-28
Type: compliment
Regarding: other

Patron Comment: I love you! You’re the #1 best!

AADL Reply: Thank you for the compliment. I'm glad that you had such a positive experience at AADL. We strive to make everyone's visits the best they can be. Celeste Choate Manager of Access & User Services


Date Received: 2007-11-28
Type: compliment
Regarding: customer service

Patron Comment: Vicki the reference librarian was marvelous! She helped me find the sequel to a book, put a hold on it and had it sent to NE. She also did the same for another book that I gave her the wrong title. She went above and beyond!

AADL Reply: Thank you for the compliment. I will be sure to pass your kind words on to Vicki! I'm glad that you had such a positive experience at AADL. Sincerely, Sherlonya Augustine Interim Youth Services Manager


Date Received: 2007-11-28
Type: complaint
Regarding: collections

Patron Comment: I’ve always enjoy reading Chinese (traditional) books here at A2 Library. Yet however, have just recently discovered that the most recent books (Chinese characters) are all in “simplified Mainland China version”. I cannot read and have hard time reading them. Please continue to supply “Traditional China” book. Thank you.

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-11-28
Type: general suggestion
Regarding: computers

Patron Comment: It would be helpful if your computers would use DVD & floppy disk.

AADL Reply: This comment was submitted anonymously.