What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2004-12-14
Type: suggest a title
Regarding: collection

Patron Comment: Many DVDs I have rented have been scratched and I have trouble watching them. I think you should get a DVD scratch remover. Thanks.

AADL Reply: No patron information provided.


Date Received: 2004-12-14
Type: suggest a title
Regarding: customer service

Patron Comment: Please put a container for recycling rubber bands at the self-check stations - for the holds books. Thanks! More recycling (paper) would be good too.

AADL Reply: No patron information provided.


Date Received: 2004-12-14
Type: suggest a title
Regarding: collection

Patron Comment: Expand the teen section please.

AADL Reply: No patron information provided.


Date Received: 2004-12-14
Type: complaint
Regarding: other

Patron Comment: Hi, I would like to suggest the library from furthure prevention of routating its staff members. I would be nice to see familiar faces when I go to the library. It very hard to build a relationship with staff members when they rotate every three months. It's also a comfort to see people you know when you walk into a library. As you know, relationships takes a while to buid. By the time they leave the new relationship has just entered the smooth zone. It also takes awhile to get to know a person. I love the ladies who worked at my library at Mallett Creek. I personally missed Shannon, Becky and so forth. It's not comforting to walk into a library with new faces every so often. I also know that the staffs often miss their patrons when they leave a branch. Please do consider this as a future consideration. thank you

AADL Reply: Thank you very much for sharing your concerns about our staff rotating schedule in the branches. While I appreciate that everyone involved will need to adjust to new faces, we are very fortunate at AADL to have many great people on staff. You may not always know the person who helps you personally, but you will receive friendly and professional service at all locations. Please let me know if there is anything else that I can do to keep your library experience friendly and courteous.


Date Received: 2004-12-13
Type:
Regarding: collection

Patron Comment: This is actually a question. Does the ann arbor distict library buy movies that have scenes that are adult scenes for example anime movies withmore graphic adult scenes.

AADL Reply: Thank you for your inquiry. The Library purchases videos according to standard library collection development criteria, with the help of various resources including reviews, recommendations from respected journals and staff expertise.


Date Received: 2004-12-08
Type: suggest a title
Regarding: Technical Enhancement

Patron Comment: Hello! I'm a high school senior currently working on college applications. One of the schools I'm applying to has asked for a list of books I've read in the past year outside of school. I read a lot of books, many of which I check out of the AADL, and it would have been really cool for me to be able to check online a list of books I had checked out in the past year, even ones I had actually returned. Obviously you can't help me now, but I'm sure that there are a number of other people who would benefit from the ability to get this information online. Thanks for hearing me out!

AADL Reply: Good luck with your applications and I hope that you get only good news! Thank you for writing to let us know how we can serve you and others better. We don't keep activity histories on patrons for privacy reasons. However, when we come online with a new automation/website next year, you will have the opportunity to personalize the site for yourself. Individuals will be able to make the decision to keep an automated list of what they have checked out at the library. I realize that it is too late to help you, but we are working all the time to make the library more relevant and up-to-date. Thanks again for contacting me, and don't hesitate to let me know what else we can improve.


Date Received: 2004-12-07
Type: suggest a title
Regarding: collection

Patron Comment: There should be more Manga animation films and pleaze add to ur libray of anime films period Im running out of movies to wacth :)

AADL Reply: Thank you for your suggestion for more anime films. We will be ordering another batch of popular titles soon and will continue to do so periodically as our budget permits.


Date Received: 2004-12-02
Type: suggest a title
Regarding: computers

Patron Comment: Have a sign that states that the (dish 3.5 floppys) can only save information and that's it. Can't extract. Files have reformat every time. Can't delete file. Save the disks and your time.

AADL Reply: Anonymous


Date Received: 2004-12-02
Type: suggest a title
Regarding: collection

Patron Comment: Corndaddy CDs should have a LOCAL label on them.

AADL Reply: No patron information provided.


Date Received: 2004-12-02
Type: suggest a title
Regarding: facility issue

Patron Comment: Return box at the street (right next to mail/express boxes) for DRIVE-UP returns.

AADL Reply: No patron information provided.