What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2004-11-03
Type: complaint
Regarding: other

Patron Comment: I hate this branch!!!!!!

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type:
Regarding: computers

Patron Comment: Doing a great job. Appreciate being able to use e-mail and internet. Ann Arbor News, Oct. 21, pg. C-6, article re new Google Desktop Search tool: Will we have to worry about that when we use Internet and e-mail at the Library?

AADL Reply: Thank you for taking the time to contact us with your compliments about our internet access service, and your question about the Google Desktop Search Tool. We will not be installing the Google Desktop Search on any public machines at the library. The tool's intent is to allow a user to search their own hard drive and files as easily as they would use Google on the web. That function does not apply to our public users, as they do not store files permanently on our machines, and our terminals do not even have hard drives. So, you will not have to worry about the recently reported privacy concerns of the tool, even if you use the Google website when at the library. Rest assured that we take patron privacy very seriously, and we carefully consider the privacy implications of every decision we make. Even if the Google Desktop Search program offered a benefit to our users, its current privacy concerns would prevent us from installing it on public machines. Thanks for your feedback, and thanks for using the Library!


Date Received: 2004-11-03
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: Screen computers in kids section so they can be the LAST thing kids see not the 1ST. Needs to be done at Malletts Creek and Main. I hope the new branch will be designed better. Do you have any mom's of little kids looking at design ideas? Thanks.

AADL Reply: Thank you for your recent comment card regarding the youth game computers at the Downtown, Malletts Creek, and new Pittsfield Township locations. Due to safety and security needs, we are unable to screen the youth game computers from view. It is important at all Library locations that staff maintain an unimpeded view of public areas. The game computers, which are loaded with educational software, are not immediately visible upon entering these locations; the first thing visible upon entering the Downtown Library is the new book shelving unit directly in front of the entrance, and the first things visible upon entering the Malletts Creek childrens area are shelves of picture books, with age-appropriate toys and a dollhouse along the windows. The youth game computers and the educational software they contain are among the most popular in-library equipment we provide to the public. While the game computers are integrated into the childrens area, the space they take up is minimal when you consider that the majority of the childrens space remains filled with shelves of books, magazines, and other audiovisual material. This will continue to be the case at our new Pittsfield Township location. I am glad to hear that you and your family enjoy using our libraries. We hope that we will continue to see you at the Downtown and Malletts Creek locations, and at our new library in Pittsfield Township when it opens in early 2006, despite your feelings on the location of the game computers. Thank you for taking the time to share your comments with us.


Date Received: 2004-11-03
Type: suggest a title
Regarding: customer service

Patron Comment: Make it possible for local educators who don't live in AA, to use the library for materials for their classes.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: exhibits/displays

Patron Comment: No list of #s for the music CDs - e.g. Country 784.3 etc.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: collection

Patron Comment: A2 News send me here to search for clippings 2nd floor, then 2nd floor sent me across hall to reference where I learned that service no longer exists. Depts 1) thin Library need to keep each other informed and 2) someone should inform the Ann Arbor News!

AADL Reply: I apologize that the Ann Arbor News misinformed you about the information we keep from the newspaper. The clipping file was closed over a year ago and was replaced by a broad subject index that is accessible from Downtown and at each of the Branches. The historic clipping file that we closed on January 1st 2004 is still in the Department. I will gladly inform the Ann Arbor News. Thank you for your comments.


Date Received: 2004-11-03
Type: suggest a title
Regarding: facility issue

Patron Comment: In the new library, please make sure there are study rooms with white boards or chalk boards available. Thank you.

AADL Reply: Thank you very much for your suggestion. In the interests of public safety and security the study rooms at Malletts Creek and in the Pittsfield Branch, currently under construction, are of glass and do not have anything hanging on the walls. However, our study rooms Downtown could have whiteboards and I'll pass your suggestion along to our Facilities Manager. We have opened up a room Downtown that we are calling aadlfreespace free of charge for meetings and it contains whiteboards. This room is available through reservation only from our website aadl.org. I hope that this is a service that will be helpful to you. Thank you again for your suggestion.


Date Received: 2004-10-27
Type: compliment
Regarding: compliment

Patron Comment: I want to tell you how much I enjoy the on-line renewal! I just used it, and it was simple with easy to follow directions. It is wonderful to be a member of an award-winning library!

AADL Reply: Thank you very much for your kind and gracious note. I have passed your message along to those on staff responsible for maintaining the automation system and website. If there is anything I can do in the future to make your library experience more convenient and relevant, please don't hesitate to contact me.


Date Received: 2004-10-24
Type:
Regarding: facility issue

Patron Comment: We received the post card about the Oct 29 Groundbreaking ceremony. My question is: Why is this new Branch Location being built in Pittsfield Township? If the Library is no longer part of the Ann Arbor School District why are you building in an area that does not pay the same amount of taxes as Ann Arbor patrons, or does not contribute equally to the Ann Arbor School System? What are the property owners of Pittsfield Township contributing to the cost of this new building????? Thank you.

AADL Reply: The Ann Arbor District Library boundaries remain the same as those of the Ann Arbor School District. The Library is no longer governed or funded by the school district, but taxes are paid to the library from the citizens in Pittsfield township where the new branch will be located. I apologize for any concern or confusion. The new branch is the first public library building to be built outside the city limits, but it is within the library district. Thank you for contacting me with your question.


Date Received: 2004-10-19
Type: complaint
Regarding: catalog/searching

Patron Comment: I am disturbed at the insensitivity that has been portrayed by the library system in cataloging "The Passion of the Christ" as fiction. This movie should be promptly recatologed as religious or history. I will follow up on this and take appropriate political action if this insensitive mistake is not corrected in a timely manner. Thank you.

AADL Reply: Thank you for your comments regarding the video The Passion of the Christ. The standard library practice, which AADL uses, is to use cataloging provided by the Library of Congress with exception of items unique to our collection such as material of local historical content. In the case of The Passion of the Christ, Library of Congress classified the film as a drama, rather than as a documentary, the two designations for feature films. The subjects that Library of Congress assigned to the film are: Jesus Christ  Drama; Jesus Christ  Crucifixion  Drama; Blasphemy  Drama; Religious films; Historical films. This is the reasoning behind the classification of the film as fiction on public library shelves across the country. Thanks again for your interest and your concern regarding our collections and services.