What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2004-06-12
Type: suggest a title
Regarding: customer service

Patron Comment: I think that one week due date for a video is about right for an average two hours feature. But "The Teaching Company" videos, which feature taped lectures, are often about eight hours long, which would make about a month much more reasonable.

AADL Reply: Thank you for bringing this to our attention. You are right, and we have made changes in our database that will allow this item and others like it to circulate for four weeks. Thank you again for taking the time to let us know how we can serve you better.


Date Received: 2004-06-11
Type: suggest a title
Regarding: facility issue

Patron Comment: You need a second hand dryer in the Ladies Room. There's only one and 5 stalls!

AADL Reply: Thank you for your suggestion to add a hand dryer in the ladies room at Malletts Creek. We will take your suggestion into consideration when we plan changes and enhancements to the branch. We appreciate hearing from our patrons and thank you for taking the time to let us know how we can serve you better at the Library.


Date Received: 2004-06-11
Type: suggest a title
Regarding: noise

Patron Comment: Please consider posting some rules about noise. Today I saw/overheard a patron speaking rudely - almost threateningly - to the computer tech person when the tech asked the patron to go to the hallway to use his cell phone. Cell phones, loud conversations, and rambunctious kids are all a problem here - we need noise rules.

AADL Reply: Anonymous


Date Received: 2004-06-11
Type: complaint
Regarding: facility issue

Patron Comment: Why the extra heavy front doors! At 80 yrs its hard to open.

AADL Reply: Anonymous


Date Received: 2004-06-11
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: Great space! Would help to have Dewey #'s on the ends of the counters to indicate sections .01-616.32 or whatever?

AADL Reply: Thank you for your request to have Dewey numbers placed on stack ends at Malletts Creek. You will find stack signage with Dewey information in place on your next visit to the Library or within the very near future. The signage has been installed and the staff are working hard to finalize the shelving plan for the new branch. Thank you for taking the time to let me know how we can serve you better at the Library.


Date Received: 2004-06-11
Type: suggest a title
Regarding: facility issue

Patron Comment: Please put 4 inch min yellow safety stripes 60 inches above the botom of all glass walls and doors for the protect of persons w/impaired vision and normal sight.

AADL Reply: Thank you for contacting me with suggestions for Malletts Creek library. We always take your recommendations for serving persons with impaired vision seriously when we design or remodel our facilities. While we will not be placing yellow safety tape on the glass walls at Malletts, I do assure you that the glass passed all safety codes and requirements, and if those codes change we will definitely comply. We do strive to make all of our buildings safe and consistently accessible and I can guarantee you that we will continue to do so. Please keep letting me know what I should consider to improve access to library facilities.


Date Received: 2004-06-11
Type: suggest a title
Regarding: customer service

Patron Comment: I suggest that you leave bicycle locks on the bike racks outside the libraries. Patrons who arrive via bike could get a key at the front desk which they return as they leave. As a cyclist I would certainly appreciate the convenience. Of course, if you want to get fancy, bike boxes (that protect the bicycles from weather and theft) operated by use of the L-Card would be wonderful!

AADL Reply: Thank you for your suggestion concerning bicycle locks for patrons who cycle to the Library. We find that most cyclists carry locking devices to use at any location where they might need to leave a bike. Providing locks at Circulation is not a service that we are considering adding at this time. However, the DDA and Chamber of Commerce have placed secure bike lockers in the lot adjacent to the Downtown library and at other locations throughout the downtown. These lockers are for rent through the Chamber's GetDowntown program. Perhaps this service will be useful to you. Thank you for taking the time to communicate with me about your needs as a cyclist and library patron.


Date Received: 2004-06-11
Type: complaint
Regarding: Technical Enhancement

Patron Comment: Oh my...when will this poor equipment be updated, lock, stock and barrel? Lately it is not unusual to have over half of the stations down for one reason or another. This makes stuff very difficult as utility is so dicey from one day to the next. And Mallett's Creek sits out there, brand spanking new and loaded with functional stations. Sign me "Sad Northeast-er" a/k/a *** the Librarian. Thanks for any insights you can give to the resolution of this problem.

AADL Reply: As you have noticed, we have recently experience technical trouble with our computer lab at the Northeast Branch. This computer lab was a pilot program started with a grant from the Bill and Melinda Gates foundation and has was very useful in providing computer services and helping us to determine the future of our computing environment at the library. The problem we have been experiencing recently is temporary, and our Information Access Services department has been diligently working on solving the problem. Unfortunately, when software updates were needed to keep the lab up and running, we encountered difficulties in purchasing the now dated software from our supplier. Last week we received the needed supplies, and the Northeast computer lab is scheduled for a complete overhaul in July. This situation should markedly improvement very soon. Thank you for your interest in the Ann Arbor Public Library, and we hope to see you again soon.


Date Received: 2004-06-10
Type: suggest a title
Regarding: customer service

Patron Comment: Please have VCR machine available for viewing video tapes.

AADL Reply: Thank you for taking the time to make a suggestion concerning the availability of video equipment in the Library. We take input from patrons into consideration when making upgrades or refinements to services.


Date Received: 2004-06-08
Type: suggest a title
Regarding: youth

Patron Comment: How about a carol catalog computer in the kids section? (for parents...)

AADL Reply: Anonymous