What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-05-25
Type: compliment
Regarding: programs & events

Patron Comment: Thank you thank you for showing 'Being Caribou'.

AADL Reply: No contact information provided.


Date Received: 2005-05-25
Type: complaint
Regarding: collection

Patron Comment: Michigan Bar Journal. Really STUPID to throw out the '04 version of the Wests Michigan Bar Journal before they received the '05 issue. Five to six weeks ago I inquired for the MBJ and was told by the 2nd floor librarians that they had disposed of the '04 issue and the '05 issue is not here even yet. This STUPIDITY on the part of the AADL is really inconveniencing me. I will have to start inconveniencing the AADL.

AADL Reply: Anonymous.


Date Received: 2005-05-25
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: Can the magazines on the second floor directly behond the computer stations be placed somewhere else because it is too hard to get to them and makes people uncomfortable while using computers.

AADL Reply: Thank you for your comments regarding the proximity of the magazine shelving and the internet stations on the 2nd floor of the Downtown Library. I agree with your comments that this space is very close and not ideal. We will consider your suggestion. In moving the periodicals collection we are limited by the brick structural columns on the floor. Moving the periodicals would require a major reconfiguration of the floor which is not currently planned. Thank you for interest and your time in making your suggestion.


Date Received: 2005-05-25
Type: suggest a title
Regarding: customer service

Patron Comment: Could you run a class on downloading books onto one's computer or reader? I need to see it done and the kinds of readers.

AADL Reply: Thank you for taking the time to contact us regarding your suggestion for a class about ebooks. This is a good idea, and we will examine the possibilities for a future class. Please note that our current product is not tied to any specific ebook reader device; it can be used with most personal computers and many handheld devices, such as a Palm. You may wish to look at the help documents located here: http://ebooks.mlcnet.org/en/Help.htm Thank you for your interest in this new service, and we will explore your suggestion. Thanks for using the Library!


Date Received: 2005-05-25
Type: complaint
Regarding: facility issue

Patron Comment: Fix the hand dryer in the ladies room!

AADL Reply: Anonymous.


Date Received: 2005-05-25
Type: complaint
Regarding: facility issue

Patron Comment: You need bicycle racks!

AADL Reply: Thank you for your suggestion to add a bike rack to our West Branch location. Unfortunately, this is a leased property and we are unable to add a bike rack of our own accord. However, we have addressed this issue with the property owners and are hoping they will add this feature in the future. We appreciate your interest in the West Branch of the Ann Arbor District Library and encourage you to always feel free to let us know how we can serve you better. Thank you for contacting us.


Date Received: 2005-05-25
Type: suggest a title
Regarding: facility issue

Patron Comment: There is only one outlet near a table. Please add more outlets near tables so that patrons can use laptops in the library. Thank you!

AADL Reply: Thank you for your recent comment card suggesting that the Library install additional outlets near the tables to enable patrons to plug in laptop computer. I do not know if you are referring to electrical or network outlets. West Branch as you know is located in the Westgate Shopping Center and is a leased space. Conduit used to route electrical and network cabling is installed in the cement slab during construction. Making modifications at this point would be extremely difficult, costly, and require closing the branch to accomplish. To install additional outlets (network or electrical) in the walls near tables to plug laptops into would present a tripping hazard to others who use the library. This is an issue that the Library has addressed at our newest location, Malletts Creek and Pittsfield Branch due to open in early 2006. Thank you for taking the time to contact us.


Date Received: 2005-05-25
Type: compliment
Regarding: compliment

Patron Comment: My first use of the AADL was quite wonderful, with a helpful and pleasant staff! I have a suggestion for a dispenser machine for patrons to buy envelops, and various office items.

AADL Reply: Thank you for your recent comment card regarding the Ann Arbor District Library. Your kind words about our library and our staff are appreciated; it's always nice to receive compliments! Thank you, also, for your suggestion that the library provide a vending machine with office supplies for patrons to purchase. We currently have no plans for such a service, but will certainly keep your suggestion in mind for the future. Thank you for taking the time to share your comments with us, and please continue to let us know how we may better serve you.


Date Received: 2005-05-25
Type: suggest a title
Regarding: facility issue

Patron Comment: Hi, just to call to your attention that the dryer in the first floor womens bathroom is out of service. Thanks.

AADL Reply: Thank you for the call to attention card that you recently submitted regarding the hand dryer not working in the womens restroom at the Downtown Branch. The dryer has been repaired and is now working as it should. Thank you for taking the time to contact us.


Date Received: 2005-05-25
Type: complaint
Regarding: collection

Patron Comment: The BOC shelves (at Malletts Creek) are too low—I can’t read them without bending which is hard on my knees or back. The BOC shelves at NEB are great because I can stand and read all titles.

AADL Reply: Thank you for your recent comment card regarding the Books on Cassette shelving at our Malletts Creek location. I am sorry that the shelving is too low for you. Our librarians are working on that collection as well as all of the audiovisual collections at Malletts Creek to avoid using the bottom shelf whenever possible. In the meantime, if you require assistance of this or any kind, please feel free to ask us; that is why we are here! WE would be happy to retrieve materials for you.