What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-01-06
Type: suggest a title
Regarding: collection

Patron Comment: Like to see you replace most of your 1965 + older video's with newer ones Fiction-

AADL Reply: Thank you for completing an Ann Arbor District Library Customer Service Card and for your question regarding the replacement of 1965 and older videos. We do replace videos based on use. Every video that has circulated over 200 times is considered for replacement. At this time many of those old titles are being replaced as DVDs as the VHS format is no longer in print. Ann Arbor District Library is committed to providing a retrospective film collection as available. We appreciate you taking the time to comment on our services to the community.


Date Received: 2005-01-06
Type: complaint
Regarding: collection

Patron Comment: Your computer system for finding titles really stinks. Either fix it to work like the card catalog or return to that sensible system. I am not voting for one more cent to the library til this is fixed & I shall campagne against any millage util you get more serious about users.

AADL Reply: Anonymous


Date Received: 2005-01-06
Type: complaint
Regarding: facility issue

Patron Comment: The Library need clean (restrooms) Please the bathroom is terrible. I appreciate this place so much but need clean sink & bathr. Thanks

AADL Reply: Thank you for the suggestion card that you recently submitted concerning the cleanliness of the public restrooms at our Downtown Library. Our cleaning company services the restrooms each night so that they are fresh and clean when we open to the public in the morning. In addition, the restrooms are monitored throughout the day so that problems are taken care of in a timely manner. The Library is one of only a few locations in downtown Ann Arbor that offers restrooms to the public so unfortunately depending on the time of your visit the restrooms may have been at the point where they needed attention. The Library makes every effort to be sensitive to the needs of our patrons and to operate our facilities in a safe, responsible, and orderly manner.


Date Received: 2005-01-06
Type: suggest a title
Regarding: customer service

Patron Comment: I would suggest offering a library card in the form of a key tag (similar to the Kroger's tag). The library I belonged to in Las Vegas (Clark County Library) used them & they are super convenient!

AADL Reply: Your suggestion to offer a key tag sized library card is a good idea, and one that we will consider. I appreciate your taking the time to write to us.


Date Received: 2005-01-06
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: A more spread out arrangement of the DVD's would be helpful. Patrons, if more than one are searching for a DVD crowd each other out.

AADL Reply: Thank you for completing a suggestion card as the Ann Arbor District Library is always interested in customer comments and observations. Your suggestion that the DVD shelving should be spread apart is noted. The DVD collection is extremely popular and is an area highly trafficked by the public. We will take your comment under consideration and attempt to provide as easy access as possible. We appreciate you taking the time to communicate your thoughts.


Date Received: 2005-01-06
Type: complaint
Regarding: programs & events

Patron Comment: I was very dismayed this summer to see that playing a new video game was a step towards earning a book in the summer reading program. Now, I seethat there is a video game competition being held at the library. I do not think that video games have a place at the library. It should not be used as an incentive to get kids to the library, if that is the reason. We need one place that is video-game free for our children!

AADL Reply: Thank you for your recent comment card regarding the teen summer reading program and the AADL Gaming Tournaments. The library offers a variety of programs, services, and activities that are designed to appeal to a wide range of citizens in the community. I appreciate that the choice of playing a video game for the teen summer reading program was not compatible with your family's views; we anticipated that it would appeal to some and not to others, so the choice to complete that square or not was left to individual teen summer reading participants. We will never force summer reading participants to take part in an activity they do not condone. Likewise, our AADL Gaming Tournaments were designed to appeal to some of our patrons, just as our other programs and materials appeal to others. The Ann Arbor District Library has received national recognition for our cutting-edge Gaming Tournaments; an article about the Tournaments will appear as the cover story in the February 2005 issue of VOYA: Voice of Youth Advocates, a professional library journal for public library service to teens. We have several goals with the Tournaments: They attract more guys to our teen programs--the majority of our programs appeal to girls--and teenage guys are a population we are trying to reach; they take a solitary activity and make it incredibly social--I hope that you had the opportunity to see our December Grand Championship on CTN over the holiday vacation so you could witness the camaraderie and sportsmanship; and they introduce, or re-introduce, the library as a community place that is relevant to teenage guys' lives--the adolescent and young adult years are when libraries typically lose patrons, and our hope is that they will now become lifelong library users. One of the parents of Tournament participants sent the following comment to us about his sons after the Tournament: "[they] used to attend the Library like they attended church services...very passively. They are now Explorers, discovering what the AADL has to offer. Which, when all is said and done, is what you set out to accomplish." If you did not have the opportunity to see our December Grand Championship when it was played on CTN, please let me know and I can arrange for a DVD of the event to be sent to you so you can see how the program went. While it may not be compatible with your family's values, I think that you will see that the program was successful and met the goals we set for it. Thank you again for taking the time to share your comments with me about our teen program offerings. I realize we cannot expect every one of our programs to meet the needs of every teenager in the community; what we strive to do is offer the widest range of programming possible so that at least one program will appeal. I hope that we will continue to see you and your teenagers at our other teen library events.


Date Received: 2005-01-06
Type: suggest a title
Regarding: collection

Patron Comment: Place all westerns together. Others, science fiction, mystery, romance, are , why not westerms. Not that many + would seem to be logical as identifying by genre vs. authors.

AADL Reply: Thanks so much for completing our Library Customer Service Card and for your question regarding the shelving of Westerns. Because of the small number of Western titles at the Branches we do not separate them from the general fiction. Branch Western titles do receive a spine Western sticker to help set them apart. Downtown continues to have a stand alone Western collection. Publishing and user interest in Westerns is not as great as in the past but we will continue to support reader interest in this genre by labeling books and providing a large collection Downtown. We can easily send additional titles for you to Mallets Creek if you are interested. Thanks again for your interest in the services that Ann Arbor District Library provides.


Date Received: 2005-01-06
Type: complaint
Regarding: facility issue

Patron Comment: The lack of a table makes it difficult to use the copy machine. No place to lay out originals, copies, etc.

AADL Reply: Thank you for the suggestion card that you recently submitted listing your concerns about the lack of a table next to the copier at our Malletts Creek Branch on which to sort papers. The copier nearest the computer center has several tables in the immediate area that can be used for this purpose. However, the copier located in the restroom alcove sets next to a designated emergency exit route and nothing can be placed there that would obstruct anyone from exiting the building in an emergency.


Date Received: 2005-01-06
Type: compliment
Regarding: compliment

Patron Comment: Keep doing a good job.

AADL Reply: No patron information provided.


Date Received: 2005-01-06
Type: suggest a title
Regarding: facility issue

Patron Comment: I need a computer with a chair to order books for loan. I am unable to stand long enough to use the tall ones. The kids are usually busy on theirs making them unavailable. I'm sure there are other handicappers who would use a lower seated computer if it was available. Thank you.

AADL Reply: Thank you for your recent comment card regarding installing a lower library catalog terminal with a chair at the West Branch of the Ann Arbor District Library. You are correct that the only sit-down catalog computer at West is located in the childrens room, and I see your point that a catalog station with a chair situated in the main area of the branch would benefit many patrons, not just the disabled, who use the West Branch. I will be working with our technology and facilities staff to see what we can provide. Thank you for sharing your comments with us. Please let me know if I may be of further assistance, or if you have additional comments or questions.