What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2006-02-21
Type: complaint
Regarding: other

Patron Comment: Why does a public Library have a local, restricted 800 phone number pay phone in service? It is understandable in the attempt to block prepaid calling cards, but not 800 numbers to government agencies.

AADL Reply: This comment was submitted anonymously.


Date Received: 2006-02-21
Type: programs and events
Regarding: youth

Patron Comment: My fourteen year old & her friends would be really interested in sewing and cooking classes or workshops!

AADL Reply: Thank you for your comment card regarding teen programs at the Ann Arbor District Library. It's always beneficial for us to receive input and feedback on our programs and events. I will be sure to pass your recommendation along to the library staff members who plan our teen programs. If you have any other comments or questions, please let me know.


Date Received: 2006-02-21
Type: other
Regarding: email notification

Patron Comment: Instead of sending snail mail or e-mail reminders whn items on hold have been received, I have lived in other centers where an automated telephone message was sent out that the book was in, instead of taking 2 days by mail or overloading e-mail accts., - avoiding potential for books returned to home branch if the patron is having a busy week and unable to make it in to pick up the book.

AADL Reply: This service is planned and will launch in 2006.


Date Received: 2006-02-21
Type: other
Regarding: other

Patron Comment: more comfortable couches otherwise great job

AADL Reply: This comment was submitted anonymously.


Date Received: 2006-02-21
Type: compliment
Regarding: other

Patron Comment: First - I so appreciate the staff here...helpful, intelligent and most with a sense of humor! Second - I hope services & staff stay the way they are now and are not changed so that "specialist" staff provide the same service for all the branches. There's too much "homoginization" already in our culture. Thanks for all you do!

AADL Reply: This comment was submitted anonymously.


Date Received: 2006-02-21
Type: other
Regarding: branch building

Patron Comment: Please make it so the branch has control over the lighting during the time is is open. As I was looking at titles the lights shut off. There was enough of a difference in the lighting that I stopped my search because it was too straining to continue due to insufficient light.

AADL Reply: I am sorry this happened to you. The lights dimming or turning off unexpectedly is a problem that the Library is pursuing and we hope to have it resolved in a timely manner. Tim Minick Manager, Facilities


Date Received: 2006-02-21
Type: complaint
Regarding: parking

Patron Comment: This is an absolutely gorgeous building. The parking does not match - AT ALL!! The parking planning (or lack thereof?) seems to have not factored in ANY increase in usage - are there plans to take over Eisenhower Pkwy or build a second tier? What happened?

AADL Reply: This comment was submitted anonymously.


Date Received: 2006-02-21
Type: complaint
Regarding: other

Patron Comment: People were EATING CHIPS at the computers - Yuck :(

AADL Reply: This comment was submitted anonymously.


Date Received: 2006-02-21
Type: complaint
Regarding: facility issue

Patron Comment: The pay phone should be fixed it is not working

AADL Reply: This comment was submitted anonymously.


Date Received: 2006-02-21
Type: other
Regarding: facility issue

Patron Comment: Please put in baby changing station in bathrooms!

AADL Reply: This comment was submitted anonymously.