What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2004-09-17
Type: complaint
Regarding: facility issue

Patron Comment: 65 degrees in here, shorts weather outside. PLease open a window or turn on the heat. I am FREEZING. Winter it tends to be 75 degrees. I war winter clothes then. You have it backwards.

AADL Reply: Anonymous


Date Received: 2004-09-17
Type: complaint
Regarding: other

Patron Comment: While reading an important, front-page article in Consumer Reports, the date stamp was placed to obscure important info. The patron couldn't read the info!

AADL Reply: Your complaint about the placement of labels on a magazine has been referred to me. Staff members who process magazines have been instructed to take care in choosing the area of the magazine in which to place the date label. We recognize that it is annoying to have important text obscured by labels. Due to the nature of the cover designs, sometimes it is almost impossible to find a blank area. Consumer Reports is particularly problematic. However, it appears that a reminder to the staff may be in order. Thank you for taking the time to make this suggestion.


Date Received: 2004-09-17
Type: compliment
Regarding: other

Patron Comment: This place is absolutely divine. Its array of services never fails to amaze me.

AADL Reply: No contact info. provided


Date Received: 2004-09-17
Type: suggest a title
Regarding: facility issue

Patron Comment: Toilet seat covers in bathrooms please?

AADL Reply: Anonymous


Date Received: 2004-09-17
Type: complaint
Regarding: collection

Patron Comment: Current Issue of Utne Reader is Missing Again - THIRD TRY - PLEASE FIX!

AADL Reply: Anonymous


Date Received: 2004-09-17
Type: compliment
Regarding: compliment

Patron Comment: Middle L routine book clubs. PLEASE let Westgate people know they are great.

AADL Reply: Thank you for taking the time to fill out a customer service card at the Library. I appreciate your sentiments about the staff at Westgate and totally agree with you. I can tell you though from my years as a children's and reference librarian, that hearing directly from patrons about the job that we do is the best way to get good news. I have shared your message, but encourage you to let them know directly how you feel about the service you receive at the library. Your suggestion of adding middle elementary book clubs is one that we have struggled with for years. A well attended book club for this age group is something that every children's librarian in the system would love to see happen, but all our efforts in this area have been unsuccessful or moderately successful. Suggestions would be appreciated! Thank you again for letting us know what we are doing well and what you would like to see happen at the Library.


Date Received: 2004-09-12
Type: suggest a title
Regarding: customer service

Patron Comment: I frequently place requests for material to be placed on hold for me or my family, at my local branch. I prefer to continue to pick up my requests at the desk, rather than have them shelved in a central area of the library. This is a small branch and I have concerns about privacy for myself and my children. I understand that other people feel differently, and would rather have the convencience of picking up there books etc... themselves. My suggestion is that you keep both systems.

AADL Reply: Thank you for contacting the Ann Arbor District Library about our plans to shelve material on "Hold" in areas where patrons can gather their own material. While I cannot tell you that we will not eventually move to this type of system across all our libraries, we will not be doing this all at once in every location. We will begin at Malletts Creek and our new branch on Oak Valley will open with this type of service. However, space constraints in the smaller West and NEB locations, will make it more difficult for us to place material on hold in areas other than behind service desks. The public library in Ann Arbor works diligently on all levels to safeguard your privacy. Material will be wrapped so that title and contents are concealed. Your library card number and personal information, other than name, will not be physically attached to the material. This type of service has proved very popular in public libraries across the country. We have taken advantage of the experiences of others, particularly in addressing the issue of privacy, in developing our own approach to this service. We are willing to modify our procedures at any point along the way if we find that we need to do so. Hopefully, your concerns about privacy will not be realized. Thank you for taking the time to contact me with your concern and suggestion.


Date Received: 2004-09-11
Type:
Regarding: catalog/searching

Patron Comment: I really feel that this library needs a couple more handicapped parking places. I need one and most of the time I have to park out near the street. Other than that I LOVE this place. THANKS for hearing me out.

AADL Reply: Thank you for contacting the Ann Arbor District Library. I assume that you are referring to the Malletts Creek Branch. I am very glad that you love the new branch and I am sorry that the availability/number of handicapped spaces is a concern for you. When we built the building, we had to make hard choices concerning access due to the size and restrictions of the site. We were able to put one more handicap space in the lot than is required by code, provide short term parking for easy walk up access to the outside return/pickup boxes, and a pull through drive for passenger pick up and drop off at the door. Our hopes and intent was that this variety of direct access, most of which we are not able to provide right now at any other library location, would prove to be positive and beneficial to our patrons. I appreciate your taking the time to contact me with your concern. While I cannot tell you that we are planning to add additional handicap spaces at Malletts Creek, we are constantly monitoring use of our buildings and work to provide the best service and access possible.


Date Received: 2004-09-10
Type: suggest a title
Regarding: collection

Patron Comment: There are so few teen books. I usually have to drive to the main library. Please get a much larger selection for us teens.

AADL Reply: Anonymous


Date Received: 2004-09-10
Type:
Regarding: cell phones

Patron Comment: What is the status of BANNING cell phones and/or cell phone CONVERSATIONS in libraries?

AADL Reply: Thank you for contacting us with your concerns about cell phone use in the Library. The Library does have a policy prohibiting excessive noise in its buildings and staff do and will enforce the policy if they encounter or have a problem brought to their attention. The Library also has a courtesy statement concerning the use of cell phones in the Library that is printed and available at all locations. While we have chosen not to ban cell phones, we do remind people on cell phones that they are in a Library and ask them to refrain from cell phone use in our buildings. Please don't hesitate to ask for staff assistance if someone on a cell phone is too loud or disruptive. Again, thank you for contacting us with your concerns and for letting us know how we can serve you better.