What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-01-30
Type: other
Regarding: other

Patron Comment: Does the AADL have any annual events like a charity ball to promote the library? I think it should have something elegant like a masquerade ball or a dinner dance or something and promote $$ for the AADL. Just saying !

AADL Reply: It sounds like great fun, but we haven't done anything like that in many, many years. The Friends of the Library is our primary donation source and those funds are derived from their book sale. Sincerely, Josie Parker Director


Date Received: 2014-01-30
Type: other
Regarding: other

Patron Comment: Is the aaata art proposals on display? How long will they be available?

AADL Reply: Examples will be on display in the lobby of the Ann Arbor District Library, downtown branch, between Monday, January 20 and Monday, February 3, 2014. A public input meeting will follow on the fourth floor of the Library from 5 p.m. to 8 p.m. on Tuesday, February 4, 2014. For more information please visit: http://www.theride.org/AboutUs/NewsEvents/News Karen Wilson, Administrative Assistant


Date Received: 2014-01-23
Type: other
Regarding: other

Patron Comment: Dear AADL: For a very long time now, I've been inquiring about when the Outdoor Lockers at the Pittsfield Branch will be up and running again. Multiple times I've been told "soon." We relied heavily on the Outdoor Lockers as we have young children and found it extremely convenient to get library holds without having to park and bring them into the library. Any further updates on when they will be up and running again? thank you for your time,

AADL Reply: Hello, thanks so much for your patience. We have been working with a local company to re-engineer a new system to drive the lockers as the original vendor was unable to restore the system to service. We apologize for the length of this delay, but we have tested a prototype and there is a light at the end of the tunnel. Thanks again for bearing with this through our lengthy delay, and we hope to back up in action when the weather gets warm enough for sealants! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-01-23
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: A suggestion for this year's summer game: If you are planning to model the 2014 summer game after the summer game that has been used for the past few years, I'd like to recommend that you put a QR code on each of the signs that display a code word. Using a QR code generator, you can make it so a person scanning the code will automatically send a text message with the correct code word to 4AADL, which means that the patron doesn't have to spend time typing out a long (but clever) code word. Here's a sample QR code generator that can deal with sending text messages: http://www.qrstuff.com/ 1. Select "SMS Message" as the data type 2. Type in 42235 as the phone number 3. Type the summer reading program code word (e.g. "READALLABOUTIT") in the SMS message box 4. The QR code is generated over on the right hand of the screen. It can be copied and pasted, downloaded, or printed out and taped to the appropriate sign. The patron now just has to scan the QR code to send it in for the summer game.

AADL Reply: Hello, thanks for contacting us with your suggestion! This is a great idea and we will be working on it for this summer's codes. Thanks again for taking the time to send in your idea, and thanks for playing! -eli


Date Received: 2014-01-22
Type: other
Regarding: policies

Patron Comment: I was advised by a downtown library front desk lady that the library does not take check-ins in person any more by library policy. Is this true?

AADL Reply: The AADL accepts check in of Library material at all circulation desks in all locations. It is possible to self-check material in the Youth Department, but not possible to check in at the Youth Desk. I apologize if you were given incorrect information, and I hope that you were not inconvenienced. Sincerely, Josie Parker Director


Date Received: 2014-01-22
Type: programs and events
Regarding: computer classes

Patron Comment: A friend mentioned that the library offers free computer classes, is this true? If so which classes and how can I sign up? Thank you for your assistance in this matter.

AADL Reply: Thanks for asking about computer classes at AADL! What particular classes or types of assistance are you looking for? We are not offering basic computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-01-22
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Dear friends, I keep wondering what has happened with the fabulous and super useful computer classes? I was directed to the web site since the brochure is not being printed any more, but I do not find them in the web site either. Many thanks!

AADL Reply: Thanks for asking about computer classes at AADL! What particular classes or types of assistance are you looking for? We are not offering basic computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-01-20
Type: other
Regarding: other

Patron Comment: I have some books I would like to donate to the Main library. When and how may I deliver them? Thanks.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-01-20
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Dear AADL Staff, Hello, I wondered if the points from any items I review, tag, or star this winter or spring will apply toward the 2014 Summer Game? Thanks! ps - I'm a big fan of the AADL Summer Game - keep up the good work!

AADL Reply: Hello there, thanks for contacting us! Points are only scored for posts during the Summer Game itself, so you won't get a burst of built-up points when the game starts again in June. However, I'm happy to give you a manual bonus (of SG2013 points) for your work over the off-season to give you a jump on next summer! So, you'll find 1000 extra points on your player record. Thanks for your interest, and hang in there... only 5 more months until Summer Game is back! -eli


Date Received: 2014-01-14
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: Hello, I notice that when I browse the website that the "Piwik Analytics" tracker is used by the library. I assume that this has some legitimate internal use by the library. However, today--- I noticed an "Amazon Associates" tracker appeared as I was going to browse the catalog. Why is the library allowing this commercial tracker access to my Catalog usage? Is this something that you can fix to prevent Amazon from gathering data that they have no business taking? Thank you.

AADL Reply: Hello, thanks for contacting us. Yes, piwik is an open-source tool we run internally, on a server in the building, for anonymized web analytics. The amazon associates link looks like it was a mistake; an image used in a blog post currently on the catalog page was linked to amazon through our old associates account instead of being posted on our server. I've fixed that blog post. Is amazon still showing up in your tracker catcher tool? Please let us know if so as this is not intended. What tool were you using to identify this? We tried Ghostery but it doesn't catch Piwik in our testing, so I assume you're using something else. Please let us know, so we can use it for diagnosis should this reoccur. Thanks again for taking the time to ask about this, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library