What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-05-18
Type: other
Regarding: other

Patron Comment: I have over 400 items in my Checkout List. They can only be deleted one at a time! Not only that, after the deletion the list reverts to the beginning instead of to where the deletion occurred! Isn't there any way around these two very time-consuming features???

AADL Reply: Hello, thanks for contacting us. We're sorry that this feature is awkward. You can delete your entire history if you'd like from your my lists page, but there isn't currently an easier way to select items and delete in one go. We have some enhancements planned here to make this easier down the road, but for now, there is a trick that can save restarting the list each time. When you go to delete an item, right click on the delete button and choose open in new tab. You can then click delete in the new tab, then close the tab and return to your spot on the list. Hopefully that will help a bit in the meantime. Thanks for your patience, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-05-18
Type: other
Regarding: website

Patron Comment: Your website is not particularly helpful. It says that one can review a book, but doesn't say how, other than to tell one that one must log in. It also does not tell one how to create a list that other patrons can browse.

AADL Reply: Hello there, thanks for contacting us. We're sorry that this was confusing. After logging in, you'll find at the bottom of the page for each title a button that says Write a Review! You can just click on that to review that item. Also, once you've logged in, you can add items to a list or a new list by clicking the Add to Other List button for that title. You can find you lists under the My Lists button on the left side of your my account page, and you can make any list public by clicking Edit List Details and then checking the public box, then clicking save. I hope that is helpful. Thank you for your patience, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-05-16
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, I am writing from Westchester County in New York State. I was looking on-line for libraries that have Washi Tape craft programs and noticed that your library does. I have become interested in this hobby and I was thinking about contacting my local library to do a craft program there. I would like to ask your suggestion/opinion on some things please. What do the participants bring to the class, what should I bring, what do you think I should charge for doing a program? Any other info would be very much appreciated! Thank you!

AADL Reply: Thanks for your interest in AADL events. We offer many craft programs at the Library and they are very well attended. We do not charge any fee to attend and we purchase all of the supplies needed for the event. Hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-05-16
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: Often when I search by subject or key word, I am looking specifically for fiction or non-fiction, but not both. There is no way to ask to see only fiction or only non-fiction. I can do a search for a call number, but if I don't know the call number, or if it may be in several call numbers, or is fiction, this doesn't help me at all. Please add the ability to see only fiction or only non-fiction. Thank you.

AADL Reply: Hello, thanks for contacting us. We've put some shortcuts into the catalog search that should help. When searching by keyword, just include fiction or non-fiction with your search terms and the system will return those results. It's not 100% effective due to variances in the data, but it does the trick in most situations. For example, you can try a keyword search for pickles: http://www.aadl.org/catalog/search/keyword/pickles or just search for pickles fiction to see the fictional works: http://www.aadl.org/catalog/search/keyword/pickles%20fiction or search for pickles non-fiction to see the non-fiction: (be sure to include the hyphen) http://www.aadl.org/catalog/search/keyword/pickles%20non-fiction Hopefully this is helpful. Please let us know if you have any other questions or trouble, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-05-15
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: I LOVE THE SUMMER READING GAME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

AADL Reply: Hey there, right back atcha! Summer game returns June 12; stay tuned and thanks for playing! -eli


Date Received: 2015-05-15
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: I LOVE YOUR SUMMER READING GAME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

AADL Reply: Hey thanks! We love you too! Summer game returns June 12; stay tuned! -eli


Date Received: 2015-05-14
Type: other
Regarding: youth

Patron Comment: Hello. How can I join the playgroup for my baby??

AADL Reply: Hello! Thank you for your email and your interest in baby playgroups. All you need to do is show up for the playgroup you're interested in attending. You don't need to register/sign up. We hope to see you there soon! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2015-05-14
Type: other
Regarding: branch building

Patron Comment: What relationship does a new entrance have with knowledge.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-05-14
Type: complaint
Regarding: other

Patron Comment: First time visitor - no signs, no staff - where should I go?

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-05-14
Type: general suggestion
Regarding: collection

Patron Comment: Provide horn instruments to check out. Also mini keyboards, trumpets, sax, cornet, flugle-horn, bass & lead-acoustic & electric guitars. Thanks!

AADL Reply: This comment was submitted anonymously.