What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-05-27
Type: general suggestion
Regarding: other

Patron Comment: 1. Use lesser quality paper for these cards (Suggestions & Comments) preferably thin and recycled. 2. Space for comments in audiobooks/music and other media for skipping or problems in reading the CD. It happens frequently, and I always try to remember to let staff know, but mostly I forget.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: other
Regarding: branch building

Patron Comment: Nice branch - nice 4 star banner outside. No 4 star banner at my own West Branch that I remember. When do we get a nice branch at west of town? It is shabby and small there.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: general suggestion
Regarding: holds

Patron Comment: Please put a notification on checkout to alert me that I have a MEL to pick up. I tend to forget it is a MEL - I always check the AADL reserves under my name.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: complaint
Regarding: collection

Patron Comment: Physical location of new talking (audio) books - I suggested to male and even female library personnel to raise them to eye/standing level - for near floor-level, even did it myself. Someone (incompetent) puts them where readers with physical limits cannot reach them.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: general suggestion
Regarding: other

Patron Comment: Put sea horses in fish tank.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: general suggestion
Regarding: computer classes

Patron Comment: Computer classes please.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: general suggestion
Regarding: collection

Patron Comment: Certain pages were torn out of on of the dictionaries - pages 1125-1132 for the book on the other side of the public computer workstations. Thank you!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: I asked at the desk if the library loaned cassette tape players and she thot these were being recalled because of the difficulty in maintaining/servicing them. I'm hoping to intercept a working one on its way to be recycled. Is this possible?

AADL Reply: As a subregional library for the blind and physically handicapped, the Washtenaw Library for the Blind & Physically Disabled @ AADL does loan cassette talking book players to eligible individuals and institutions. However, talking book players are the property of the federal government and are available for loan only. And because they are federal property, we do not send cassette players for recycling, but rather all players are returned to the National Library Service when they're no longer needed or are beyond repair. For more information on WLBPD@AADL services and to find out if you are eligible to become a member, visit our website: http://wlbpd.aadl.org/. Applications for service are available for download under the "Apply" tab. If you have any further questions, please feel free to contact me directly at (734) 327-8327 or soavet@aadl.org. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-05-21
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, My son and I attended the excellent piano performance by Matthew Ball last night at the DT library. I'd like to make a suggestion that for future performances that are billed as family friendly, the library consider blocking off the first two rows of chairs for children so they can see the musicians up close. We arrived about 15 min. early, but still had to sit in the 3rd row and it was a bit hard for my 8 year old to see the musicians performing. But, it was a GREAT show, so thank you for offering it!

AADL Reply: Thanks for your interest in AADL events. I do apologize for the set-up. When we have concerts for youth - we do allow for youth up front and we usually indicate an age bracket - and we had intended Matthews concert to be primarily for older audiences. But in looking at the text that we used for the event, it does say "family friendly" - and you are right, we should have, as with our youth event, had room for kids up front. Thanks for the comment and we are glad you still enjoyed the show. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-05-20
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello! I was wondering if any space was available in June at one of your branches to house a visual display of up to 35 pieces of original art that is part of a traveling art show? Thanks for your consideration. Thank you again, Jessica Corcoran

AADL Reply: Hi Jessica, Thanks for thinking of AADL! I'd be happy to talk with you further about your requirements, and let you know what options are available, if you'd like to give me a call. You may reach me directly at 734/327-8327. Sincerely, Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services