What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2014-12-27
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: Please consider getting Hoopla for the AADL. If you don't know, Hoopla is a video streaming service with thousands of movies that you can watch just using your library card. I see Saline has it. The link is here https://www.hoopladigital.com/home;jsessionid=3317111F0602C0FC20127B4C201C9B24 , but if you'd rather find it yourself, just Google "Hoopla". Thank you for considering this.

AADL Reply: Hello there, thanks for contacting us. We've looked at Hoopla a few times; the product is very expensive, and the library pays every time a video is requested. In addition, the collection leaves a lot to be desired. While there are a few good things in there, most of the Hoopla collection is made-for-tv or third-rate movies that we have not had any demand for and wouldn't buy on disc. We keep looking at the product and evaluating other options for streaming media, but we don't currently see Hoopla as a good investment of collection funds. Thanks for your suggestion, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-12-26
Type: other
Regarding: other

Patron Comment: Hi. I would like to donate a brand new book on CD. How do I do that? Thank you.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-12-26
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: How do you sign up for the minecraft workshops in th training center?

AADL Reply: Thanks for your interest in AADL events. No sigh-up needed. Just stop by and enjoy. Hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-12-22
Type: general suggestion
Regarding: computers

Patron Comment: Please fix your server issues - happened at Malletts Creek Branch also. Sees to be an ongoing problem.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-20
Type: other
Regarding: branch building

Patron Comment: Tonight, Saturday Dec. 20th, my wife daughter and I stopped at the Mallets Creek branch to drop off a few books. My daughter, she's 2, pressed the handicap assistance button and the doors popped open. It was about 9:30pm and I just wanted the library to know about it. I tried calling several phone numbers wasn't able to notify anyone. Thanks, Matt

AADL Reply: Thank you so much for letting us know! We are double checking to make sure the building is closed at night. In the future in an emergency, email is the quickest way to reach us and my email is josie@aadl.org. Thanks again for making the effort. Josie Parker


Date Received: 2014-12-19
Type: other
Regarding: storytimes

Patron Comment: Hi, I'm new to Ann Arbor and I have a two year old. I was wondering if any of the libraries offer a storytime?

AADL Reply: Welcome to Ann Arbor!! We do offer storytimes at most of our branches. For your convenience, you'll find the current schedule below. Also, I wanted to let you know about jump.aadl.org. On our page for parents, you can find out about any other events that might be of interest to you and your little one. Storytime Schedule Downtown - Tuesdays, 10am - Wednesdays, 11am Malletts Creek - Wednesdays, 10am Pittsfield - Thursdays, 7pm - Fridays, 10am Traverwood - Tuesdays, 11am - Wednesdays, 6pm - Thursdays, 10am We hope to see you soon! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-12-17
Type: general suggestion
Regarding: other

Patron Comment: Better signage!! Specifically for the alcove holding - Teen BOCD - BOCD Fiction & non-fiction - Mystery BOCD

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-17
Type: complaint
Regarding: collection

Patron Comment: The library spends money on two German language publications Der Spregel and Reader's Digest Deutschland. At the same time someone steals Psychology Today every month. How about canceling one of the German magazines and buying a private copy of PT for the thief!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-17
Type: general suggestion
Regarding: other

Patron Comment: It is difficult to plan book clubs around the system you have now. I recommend a calendar type reservation system like google calendar or similar to zipcar.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-17
Type: general suggestion
Regarding: computer classes

Patron Comment: Please! Bring back the computer classes. So surprised at the numerous costly craft classes yet no computer classes!

AADL Reply: This comment was submitted anonymously.