What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-02-18
Type: general suggestion
Regarding: other

Patron Comment: A video needs to be made of people parking in front of AADL and trying to navigate (walk) across the treacherous icy, bumpy, deep snow. Why do you let patrons walk in such dangerous ice & snow?

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-02-18
Type: complaint
Regarding: security

Patron Comment: Just a suggestion, but if you wish for people to follow library rules and policies, then please make sure that they are clearly visible within the building. My friend and I were studying downstairs in the basement today on our first visit to the library. We were studying in an empty room with our laptops plugged in to a nearby outlet. We were there for a few minutes until two security personnel approached us and listed off all the rules that we were supposedly breaking. We had no intention of breaking any rules, HOWEVER, the security personnel were talking at us as if we were participating in suspicious activity. In the future, if you wish to have these rules followed, please CLEARLY post them in a visible area in the room so there is no miscommunication and unwelcomed feelings. As we were walking out, we noticed no signs stating any of the rules that we had broken BUT there were FIVE signs stating that we were not allowed to sit on the counter, which we were not doing. Please make sure that all your rules are as visible to the public as the one about the counter top. I hope you take this into consideration to make the library a more enjoyable place for the future.

AADL Reply: I am very sorry that you had such an unpleasant experience on your first visit to AADL. We strive to be welcoming. I am not sure what rules were cited to you by Security, and without that information, I am unable to do more than apologize to you for a bad experience. The Library's Rules of Behavior are posted at aadl.org and are available in printed form in every location of the AADL, including Downtown. If you were violating the rules, it is the responsibility of Security to address that and depending on the circumstances correct the situation. If you would like to speak with me about this occurrence, please call me at 327.4263 I am sorry that you felt it necessary to leave the building, and I do hope that you will visit AADL in the future. Sincerely, Josie Parker Director AADL


Date Received: 2015-02-17
Type: complaint
Regarding: other

Patron Comment: My daughter and I tried coming to sushi event at Malletts Creek branch today. I understand that parking is sometimes an issue but people were rude and ridiculous about it. I tried parking on the street but it was all the way to the back of the complex. I circled the lot a few times but people were so rude we left. I would have liked at least been able to pick up my holds but we couldn't get near the place. We have been to many library events at different branches and have never seem such behavior from adults.

AADL Reply: I am very sorry that you and your daughter were not able to attend the Candy Sushi event yesterday at MC. I cannot explain the behavior of anyone you encountered yesterday at MC, but I am sorry that it was unpleasant. If you would like your Holds relocated to another branch or the reserved time extended, please let me know and I can take care of that for you. Sincerely, Josie Parker Director


Date Received: 2015-02-16
Type: request and renewals
Regarding: - NONE SELECTED -

Patron Comment: To Whom It May Concern, There has been a terrible and terribly expensive misunderstanding that happened recently. I had requested some titles and two huge stacks arrived 2 days back-to-back in a locker for me. I picked them all up and after getting home, separated the pile into "keeps" and "returns" piles and asked my husband to return one of the large stacks for me. I thought he had done this, but our week was extremely busy and I learned by seeing my fine amount that he hadn't been able to return them for me. In fact, he thought I had returned the stack during one of my several outings (which I could have managed, if I had known they still needed to be returned). I hoped you might be able to show leniency on our incredible $40 amount fine. I'm so sorry my husband and I hadn't realized the other hadn't returned the movies in our rush week of activities and obligations. We would so appreciate if you gave this consideration. Also, is there any way for your online services to limit the amount of loans it will allow in a certain period of time to one person? When requesting titles, some take months to come in while others are available that day for pick up, and so when requesting titles online, often a slew of movies will come in at once and open up the possibility or likelihood of huge fines being accumulated. If this can't be altered, maybe the extent of time to keep a movie could be extended? I know of several other libraries that allow 3 weeks for DVDs to be borrowed. This always seemed like a long time to me, but it allows for the borrower to get back to the library to return the $1-a-day-if-late item far more easily. I have 3 small children and it is extremely difficult for me to run errands with them, especially in the winter time, with all the extra gear they require to leave the house. Again, thanks for your consideration, and have a great day.

AADL Reply: First, I have waived the fines for this group of materials so you are all clear. These things do happen! We have chosen to place no limits on how many items patrons can borrow or request. Any limits need to be those that you set for yourself. One idea, however, is to use the 'wish list' function of your online account to keep track of materials that interest you and then place holds for just those that you will be able to read/view in a timely manner. The loan time for DVDs is based on demand. The one week time limit allows more patrons to have a chance at the titles that are most in demand, and those in less demand may have unlimited renewals as long as no one else has requested the title. You may also have already noticed that some DVDs that are longer than usual do now have extended loan periods. I hope that this helps some! Thanks for using your library and for letting us know when you have questions. Diane Dahlem Circulation Manager


Date Received: 2015-02-14
Type: complaint
Regarding: other

Patron Comment: Please prevent people from smoking right outside the Downtown entrance. Cigarette smoke can be a serious hazard for someone with asthma.

AADL Reply: I am sorry that person's were smoking near the entrance of the Library Downtown. We do have No Smoking signs posted, and we do ask people that we see smoking on the porch to move away. If you will alert AADL staff to persons smoking on the porch when you enter the Library, we will ask them to move away. I am sorry that you had to walk through smoke to get into the Library. Sincerely, Josie Parker Director


Date Received: 2015-02-13
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: For the Electronic Music Production event on March 25th do you need to bring your own equipment?

AADL Reply: Thanks for your interest in AADL events. No need to bring your own equipment for this event - just come to the Downtown Library and enjoy! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-02-12
Type: other
Regarding: other

Patron Comment: I see an older posting that Friends of AADL will accept donations of 78 records if they are jazz or blues recordings. can you confirm if AADL is still accepting donations of 78 records, and of what kind? And where we might bring these donations, if you do accept them? Thank you.

AADL Reply: For information regarding materials accepted by the Friends of the Ann Arbor District Library, please visit: http://faadl.org/donate-books/ That web-page will also give you contact information for the Friends Book Shop Manager and instructions for donating materials. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-02-10
Type: other
Regarding: programs & events

Patron Comment: Question for you.... My daughter is interested in minecraft and I was thinking of bringing her to the workshop on feb 21. Is there a sign up for this workshop? And if not, do they get filled up / crowded, should we come early? Thanks, Julie

AADL Reply: Thanks for your interest in AADL events. There is no registration for this event - just show up and enjoy. There also are usually enough places for everyone. Hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-02-09
Type: other
Regarding: other

Patron Comment: What is the procedure for donating books to the library, please?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-02-06
Type: other
Regarding: other

Patron Comment: I bought a book on a website- used for $4 and its stamped with your library on it. Is it stolen from your library or did you sell it?

AADL Reply: My apologies for the delay in answering. If there is a barcode in the book and you do not mind sending me the number, I can check. However, it is probably a title that was withdrawn from our collection. We do withdraw materials after their heaviest use is past and this may be one of those. They are often sold through the Friends of the Ann Arbor District Library shop and may be then resold by the person who purchased them. Thanks for checking with us. We appreciate it. Diane Dahlem Circulation Manager