What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
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Search Patron Comments
Type: complaint
Regarding: noise
Patron Comment: There needs to be a isolated noise free computer area to do work. I came to do a practice test online and was unable to complete it because of the sound and atmosphere. It is not conducive to studying.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: complaint
Regarding: facility issue
Patron Comment: Why doesn't it surprise me that the garbage cans still look tacky, unsanitary and etc. What is the problem - nice library - dirty kitchen area overflowing garbage cans.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: general suggestion
Regarding: holds
Patron Comment: When someone changes something on your request list, for example an item you requested is missing or lost, and the item is "surpressed" and that someone requests the same item, but a different edition, it would be helpful if they could email you. Thanks.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: general suggestion
Regarding: catalog/searching
Patron Comment: Can you please make movies searchable by rating.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: other
Regarding: branch building
Patron Comment: Truly miss the fire in the fireplace.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: complaint
Regarding: noise
Patron Comment: "ball building" is too loud!
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: general suggestion
Regarding: branch building
Patron Comment: If you want to know how a real library is run, go to Saline. What a fantastic environment for study!!
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: complaint
Regarding: parking
Patron Comment: Parking. The convenient for dropping off in the outdoor deposit parking spaces should be designated for library use only. The library is almost empty, but the space are full!
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: complaint
Regarding: facility issue
Patron Comment: The slamming door near the rear computers (#1 to #4) makes it almost intolerable to sit there. I am sure that hydraulics on the door can fix this to make it quieter. Thank you.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-07
Type: programs and events
Regarding: - NONE SELECTED -
Patron Comment: I cannot find a class for Excel Basics. I see intermediate and advanced but not basic. Is there such a class? Please email me.
AADL Reply: Thanks for contacting us. We offer an Excel Basics class every month. This month's class occurred on May 6th at the Traverwood branch. We'll offer the class again in June and July at the following on the following dates: Wednesday, June 12, 7 - 9 pm at the Malletts Creek Branch Monday, July 15, 3:30 - 5:30 pm at the Traverwood Branch The June and July class schedule will be available to the public soon @ aadl.org/classes. In the meantime, you may find the software tutorials available @ aadl.org/handouts to be helpful. Please let me know if there is anything else that I may do for you. See you in class! Tonia Bickford Outreach & Neighborhood Services
