What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
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Type: programs and events
Regarding: - NONE SELECTED -
Patron Comment: Hi can you tell me what the date is of the Lego Competition in August. I know your summer brochure isn't out yet, and we always look forward to the competition so I want to make sure it's on my calendar and I don't miss it. Also when is your summer brochure coming out? Thanks, Tiffany Dobson
AADL Reply: Thanks for your interest in Library events. The Lego contest will be held at Kensington Court on Thursday, August 8. Hope this helps! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org
Date Received: 2013-05-06
Type: other
Regarding: other
Patron Comment: I would like to donate some books to the library. How do I do that? Thank you!
AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant
Date Received: 2013-05-05
Type: general suggestion
Regarding: - NONE SELECTED -
Patron Comment: There has been a notice on the home page about Traverwood's being closed, through yesterday (Saturday) evening. Now there is no notice of this closing. There is also no notice that Traverwood has reopened. I suggest that you post something either way. Or is Traverwood both open and closed, like Schrodinger's cat? 8-)
AADL Reply: Thanks, David. We'll post an open notice today. Josie
Date Received: 2013-05-04
Type: request and renewals
Regarding: - NONE SELECTED -
Patron Comment: Could you please change the length of time that I can keep an ebook from 2 weeks to 3 or 4. Thanks in advance
AADL Reply: Thank you for contacting us about this. Currently we are unable to change the lending period for the ebooks from two weeks to three or four. We are a part of a consortium in this case, and this is the lending period that the group has decided on. However, I will keep your request in mind for future conversations that happen among the group about lending periods. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager
Date Received: 2013-05-03
Type: other
Regarding: branch building
Patron Comment: When will Traverwood reopen? Please put library closure dates on the website... the only thing I can find is Traverwood reopening after a February shutdown!
AADL Reply: I'm sorry that you didn't find the information you were looking for on the website. We plan to repoen Traverwood on Sunday, May 5, at noon. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager
Date Received: 2013-05-03
Type: general suggestion
Regarding: - NONE SELECTED -
Patron Comment: I would like to sign up for some of the courses offered by AADL. Is there a link or a person I can contact to sign up for courses? Thank you for your reply.
AADL Reply: Thanks for contacting us! You asked about signing up for computer classes at the Ann Arbor District Library. Registration is not required and the classes are filled on a first-come, first-served basis. Classrooms open 15 minutes before the classes begin. You'll find the class schedule at http://www.aadl.org/classes and class handouts and other learning resources at http://www.aadl.org/handouts. Please let me know if there is anything else that I may do for you. See you in class! Tonia Bickford Outreach & Neighborhood Services
Date Received: 2013-04-30
Type: other
Regarding: other
Patron Comment: I have recently read about the possibility of bringing bedbugs home from libraries. The bugs or bug eggs get into the books from infested homes than get returned to the library. Has this potential problem ever been addressed? is there any cause for concern? Thank you
AADL Reply: Thank you for contacting the Ann Arbor District Library. We have read those articles, too. We are not aware of any bedbugs being found at any AADL location, and staff who check in material do check to see that they are shelf-ready for public use before they are shelved. When we find materials which are not shelf-ready, for any reason, we handle those items appropriately. Thank you for your question and for using your Library! Best, Celeste Choate, Associate Director of Services, Collections and Access
Date Received: 2013-04-28
Type: complaint
Regarding: other
Patron Comment: Hello. The Midwest Collaborative for Library Services, which includes the Ann Arbor library, has only ONE title when I do a search for gay/lesbian material, in any format. (It is the recent title: Does Jesus Really Love Me?) Come on! This is the 21st century, and there are now thousands of fiction and nonfiction titles in the field, many of them available in digital formats. Please do what is possible to improve the purchasing policy of the MCLS. Thank you
AADL Reply: Thank you for contacting us. I am sorry that this part of our offerings has not met your needs/expectations. I have contacted the person responsible for selecting the titles available through MCLS about this element of the collection, and expect that gay/lesbian interest material will be added to the collection. Best, Sherlonya Turner Youth & Adult : Services & Collections
Date Received: 2013-04-28
Type: general suggestion
Regarding: - NONE SELECTED -
Patron Comment: It would be great to have a section added that lists TV series next to HOT DVD's, CD's, Books, etc. Thank you!
AADL Reply: Thanks, this is a good idea! We'll add this to the list. Thanks very much for taking the time to send in your ideas, and thanks for using your library! -eli Eli Neiburger Associate Director for IT & Production Ann Arbor District LIbrary
Date Received: 2013-04-27
Type: programs and events
Regarding: - NONE SELECTED -
Patron Comment: Tubingen, GE was cancelled last thursday. Will it be rescheduled? thx-s
AADL Reply: Thanks for your interest in AADL events - and sorry that this event had to be cancelled for that evening. It just got rescheduled and will be held on Thursday, June 27 at the Downtown Library at 7 pm. Thanks again. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org
