What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-01-22
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Dear friends, I keep wondering what has happened with the fabulous and super useful computer classes? I was directed to the web site since the brochure is not being printed any more, but I do not find them in the web site either. Many thanks!

AADL Reply: Thanks for asking about computer classes at AADL! What particular classes or types of assistance are you looking for? We are not offering basic computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-01-20
Type: other
Regarding: other

Patron Comment: I have some books I would like to donate to the Main library. When and how may I deliver them? Thanks.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-01-20
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Dear AADL Staff, Hello, I wondered if the points from any items I review, tag, or star this winter or spring will apply toward the 2014 Summer Game? Thanks! ps - I'm a big fan of the AADL Summer Game - keep up the good work!

AADL Reply: Hello there, thanks for contacting us! Points are only scored for posts during the Summer Game itself, so you won't get a burst of built-up points when the game starts again in June. However, I'm happy to give you a manual bonus (of SG2013 points) for your work over the off-season to give you a jump on next summer! So, you'll find 1000 extra points on your player record. Thanks for your interest, and hang in there... only 5 more months until Summer Game is back! -eli


Date Received: 2014-01-14
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: Hello, I notice that when I browse the website that the "Piwik Analytics" tracker is used by the library. I assume that this has some legitimate internal use by the library. However, today--- I noticed an "Amazon Associates" tracker appeared as I was going to browse the catalog. Why is the library allowing this commercial tracker access to my Catalog usage? Is this something that you can fix to prevent Amazon from gathering data that they have no business taking? Thank you.

AADL Reply: Hello, thanks for contacting us. Yes, piwik is an open-source tool we run internally, on a server in the building, for anonymized web analytics. The amazon associates link looks like it was a mistake; an image used in a blog post currently on the catalog page was linked to amazon through our old associates account instead of being posted on our server. I've fixed that blog post. Is amazon still showing up in your tracker catcher tool? Please let us know if so as this is not intended. What tool were you using to identify this? We tried Ghostery but it doesn't catch Piwik in our testing, so I assume you're using something else. Please let us know, so we can use it for diagnosis should this reoccur. Thanks again for taking the time to ask about this, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-01-13
Type: other
Regarding: computer classes

Patron Comment: WILL THERE BE COMPUTER CLASSES IN 2014? I am interested in learning to use social media . will you have any classes this year on it?

AADL Reply: Thank you for contacting AADL regarding computer classes! AADL is not currently offering computer training classes, but will keep your suggestion in mind when planning future events. In the meantime, we would encourage you to check out these free, self-paced, online resources: http://www.aadl.org/handouts. Please feel free to contact me directly with any further comments or questions regarding computer classes. You may reach me by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-01-13
Type: other
Regarding: computer classes

Patron Comment: Are you still offering computer training classes? We could not find a schedule of those on the website.

AADL Reply: Thank you for contacting AADL regarding computer classes! AADL is not currently offering computer training classes, but if you can let us know what type of classes you're looking for, we would be happy to assist you with other available local and online resources. In the meantime, we would encourage you to check out these free, self-paced, online resources: http://www.aadl.org/handouts. Please feel free to contact me directly with any further comments or questions regarding computer classes. You may reach me by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-01-13
Type: other
Regarding: other

Patron Comment: Do you accept donations of books? When and where? How about textbooks?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Textbooks must be under 10 years old (will take law & medical textbooks before 1910). Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-01-11
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I had seen a "Google Drive" class listed for 1/24/14. Now there are no computer classes listed and I am curious as to why? There are none shown for 2014 at all. Thanks, Ruth

AADL Reply: Thank you for contacting AADL regarding computer classes. We're not sure where you might have seen a Google Drive class listed, but we don't currently have one scheduled for 1/24/14, or any other dates in the future. However, we would encourage you to check out these free, self-paced, online resources: http://www.aadl.org/handouts. Please feel free to contact me directly with any further comments or questions regarding computer classes. You may reach me by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-01-09
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I am looking for a class to help me use my Photo Shop software. Do you offer any such class?

AADL Reply: Thank you for contacting AADL regarding computer classes! AADL is not currently offering computer training classes, however, we would encourage you to check out these free, self-paced, online resources: http://www.aadl.org/handouts, and in particular: http://www.learnatest.com/LEL/index.cfm/learningCenter/computerSkills/KA_D_Adobe_Photoshop_Courses. Please feel free to contact me directly with any further comments or questions regarding computer classes. You may reach me by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave, Outreach & Neighborhood Services Manager


Date Received: 2014-01-08
Type: compliment
Regarding: computer classes

Patron Comment: As always, I enjoy the services that your organization provides to the public at large. I think that it may be enjoyable to bring some more enlightening events that centre around learning that may not offered to all folks. If that made any sense I had heard that their was not as many available learning classes. It was nice to be able to brush up on and learn new languages specifically language-centric computer based classes in 2013. Oh well this is a new year and new things arise thank you as always for the excellent facility and even greater resources that are offered here. 2016

AADL Reply: Thank you for the positive feedback about AADL resources and events! We're glad you've been able to both benefit from, as well as enjoy, the variety of offerings at AADL, and hope you continue to do so in 2014! Sincerely, Terry Soave Outreach & Neighborhood Services Manager