What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-12-02
Type: complaint
Regarding: other

Patron Comment: Would you please, please, please do your job and stop people from talking on their cell phones, talking loudly with one another, burping, farting, stinking, and all other annoying kinds of behavior in this Library. It is getting so that you are letting all sort of deviant things go on because you are frightened to do anything about it. I'm a voter, tax payer and otherwise a stand up citizen in this town and some of the clientele are creating problems. Thank you.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-02
Type: general suggestion
Regarding: collection

Patron Comment: Lots of new books on the third floor have nasty sticky feeling covers where some type of sticker came off. You'll want to fix this I'm sure!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-01
Type: other
Regarding: collection

Patron Comment: This is for someone else in the television DVD handling group. I have been following the television series "Person of Interest" on DVD. I was happy to see that the Season1 and Season 2 DVD packages had been split into individual DVDs, so that someone could take out a single DVD at a time. Alas, you have recently purchased the Season 3 package, but it is not split into individual DVDs. Instead, it is in all one lump. I understand from the staff person at the Traverwood desk that there has been a policy change on some DVD packages so that a patron can keep them out for longer than one week. But even so, I think it would be more convenient for some patrons (such as me) not to have to digest the entire package at one time. Could you please consider splitting at least two of the four packages for this series into individual DVDs? Thanks.

AADL Reply: Hello, This isn't a policy change, but we are trying out packaging video in bigger packs with longer loan periods, based on feedback from many users who are frustrated by how much work it takes to get each disc in a popular series, and the increased expense, shelving, and processing needed by broken sets. We will see how it goes. It is our intent that this approach will provide easier, more convenient access to more users Your feedback is very helpful to us as we evaluate this collection, so thanks for taking the time to let us know your thoughts. Best wishes, and thanks for using your library! -eli


Date Received: 2014-12-01
Type: general suggestion
Regarding: computers

Patron Comment: The Internet Explorer version loaded on the public computers @ West is out of date. New York Times.com said it didn't support the Internet Explorer version that AADL had. I had earlier tried using Firefox but it crashed. And: all in all the exceedingly slow speed the AADL website runs at is a real embarrassment. Libraries are supposed to be about information, not stalled-out information.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-01
Type: general suggestion
Regarding: other

Patron Comment: That single black chair is soo much better than these metal chairs on our butts. Please change it! Metal is cold brr.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-01
Type: complaint
Regarding: branch building

Patron Comment: Step is deteriorated, collecting leaves & water.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-01
Type: general suggestion
Regarding: other

Patron Comment: Please fix the outside lockers! They're so convenient. Thanks!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-01
Type: general suggestion
Regarding: other

Patron Comment: Is it possible to get a "library card" that is similar to all these key tags we scan at stores? Struggling w/books, wallet, finding the card, etc. Just wondering.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-01
Type: general suggestion
Regarding: other

Patron Comment: Wipes for the computers our accessible to patron to clean off the keyboard before using the computer to prevent the spread of germs!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-01
Type: compliment
Regarding: customer service

Patron Comment: Troy @ Pittsfield info desk clerk very good - very competent, pleasing, enthusiastic, friendly disposition/attitude/performance.

AADL Reply: This comment was submitted anonymously.