What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-09-10
Type: general suggestion
Regarding: other

Patron Comment: Acquisitions Selection Question: When I send in a "suggest a title" message- I receive a generic reply w/ no title info. Could you change the response to include the original message so one could save the email with the suggested title? thanks,

AADL Reply: Hello there, thanks for your suggestion! We have an overhaul for the title suggestion process in the works and we will be sure to include this feature. Thanks again for your feedback, and thanks for using the library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-09-09
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: I am a Rehabilitation Engineer at UM hospital. I was wondering if I could arrange for a tour of your assistive technology facilities for myself and possibly our other two engineers. We would like to be familiar with the resources available in our community. Thank you!

AADL Reply: Thank you for contacting WLBPD@AADL! We'd be happy to arrange a time to meet with you and your colleagues to provide you with a tour of our AT Lab as well as information on all of our services. The best time for you to come would be during the hours our Assistive Technology Trainer is on sight. Those times are 1-6pm on Tuesdays and 9:30am-2:30pm on Wednesdays. If you'd like to consult with your colleagues and see if there's a time on one of these days that works best for all of you, we'll accommodate by having someone from our Outreach & Neighborhood Services department available for your visit. Probably an hour would be good to plan for. We look forward to your visit! Terry Soave (734) 327-8327 Outreach & Neighborhood Services Manager


Date Received: 2014-09-08
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello. Is the Halloween wreaths workshop at Pittsfield on the 28th if october a floral workshop? Thanks.

AADL Reply: Thanks for your interest in AADL events. I just talked to the staff responsible for this event, and the wreaths will be Halloween-themed - but not floral. Hope this is helpful Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-09-05
Type: programs and events
Regarding: computer classes

Patron Comment: Are you planning any 'navigating windows 8.1' classes like you had for windows 7? I'd come if you did.

AADL Reply: Hi Ginny, AADL does not have any plans to offer classes on the Windows operating system at this time. However, you may find some free online tools helpful, including the tutorials provided directly from Microsoft: http://windows.microsoft.com/en-us/windows/tutorial, as well as Learning Express Library: http://www.aadl.org/research/browse/testprep. Thanks for the question and thanks for using AADL! Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-09-04
Type: other
Regarding: other

Patron Comment: Question -- How do I donate books? I took them to the main library this afternoon thinking that there was a bin behind the library but there were only refuse bins.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-09-04
Type: general suggestion
Regarding: branch building

Patron Comment: Hi, I am a regular visitor to Traverwood and I think that it is a magnificent building. However there is a three foot wide section between the sidewalk and the street that has been very poorly landscaped. It consists of pebbles on top of black fabric and because it is on a slope the pebbles are always on the street. Apart from the esthetics there is a potential safety issue. There is car parking on the street at this section requiring people to,scramble over the pebbles which are loose. There are also dead trees in this area. This landscape design was not well thought out and the building deserves better. Sincerely, Keith

AADL Reply: Dear Keith, Thank you for taking the time to contact me. I know exactly what area you are referencing. That slope is the responsibility of AADL to maintain, as is the sidewalk, but it is not AADL property and we cannot unilaterally alter it. We have used a variety of landscape materials on the slope to prevent erosion and to DETER pedestrian access because the slope is not walkable and is not intended to be. The parking area was designed by the City to be wide enough to allow a person to walk between the car and the street to either end. I realize that some would cite that as unsafe, too. I agree that the dead trees along that area are unsightly and they will be removed and replaced. I realize that this response won't satisfy your concerns, and urge to contact the City of AA expressing the message that you sent to me. Thank you for using the Library, and I do appreciate hearing from you. Regards, Josie Parker Director


Date Received: 2014-08-31
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: I wish I could sort my check out history into just books or just dvds. Separate lists for each type of check out. Any chance of this happening? I try to keep track of books read so I don't check them out again. Thanks.

AADL Reply: Hello there, thanks for contacting us, and we're sorry for the delay in our response. This is a good suggestion and we will look for ways to implement it in a future update. Thanks for your patience, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-08-29
Type: complaint
Regarding: computers

Patron Comment: Although only 4 people were using the computer stations, "Laura" refused to grant my request to assign me to a station in the group of stations closer to the printer, as I make frequent trips to the print authorizer and the printers. She said she/you only do it for handicapped.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-29
Type: complaint
Regarding: other

Patron Comment: Alot of people are not as they seem, anyway would like to get CRe.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-28
Type: complaint
Regarding: other

Patron Comment: I submitted a comment/suggestion about three weeks ago. I gave my name, as requested. I've been watching for your reply, realizing that the elevator and vacations might cause slight delays. I have just scrolled back to July, and my suggestion still has not been posted. How do you decide which comments are posted and which are not? I was suggesting that, since you provide Extended Loans for Books on CD that are exceptionally long, you might also consider offering the same Extended Loans on the exceptionally long Books of the same titles. I gave "Goldfinch" as an example.

AADL Reply: Hi Lyn, I am so sorry about the delay on this. We've been unable to find your original comment so are not sure what happened there. We post all signed comments after they have been answered unless the comment is about specifics of a patron account (questions about fines, renewals, that sort of thing). I'll be posting this as soon as I send the response to you. As far as your suggestion, it is an interesting one and we will certainly consider it. Thanks for suggesting it and for your continued interest in the AADL. Diane Dahlem Circulation Manager