What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2015-11-27
Type: other
Regarding: - NONE SELECTED -

Patron Comment: I was wondering if/how I could sell any of my photography or art?

AADL Reply: I am sorry, I believe that you have emailed the public library in error. We do not offer opportunities for art sales. All best, Josie Parker Director


Date Received: 2015-11-25
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hi, I have a hold going to the west branch. Now that it is closed where can I collect it? Thank you, Daniel O'Neil

AADL Reply: Your hold will be going to Pittsfield Branch. Sincerely, Josie Parker


Date Received: 2015-11-25
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Where are the outside drop-boxes at the Main Library? I am a displaced Westie and am finding my way around.

AADL Reply: The dropboxes Downtown are on the southwest corner of the building at the corner of William Street and Fifth Avenue. There are two short term (free) parking spaces on William available for quick access to the dropboxes, and quick access to pick up items on hold. Sincerely, Josie Parker


Date Received: 2015-11-25
Type: compliment
Regarding: - NONE SELECTED -

Patron Comment: SO EXCITED FOR THE WESTGATE EXPANSION!!!

AADL Reply: Thank you, so are we! Josie


Date Received: 2015-11-25
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Is there going to be an area that could accommodate art exhibits? I am very experienced in managing an on-going rotating exhibit in libraries and public spaces specializing in Washtenaw County artists. I would be most interested in speaking with someone about this project. Thank you, Joy Naylor Distinct Designs, Inc. 734-645-1188

AADL Reply: Ms. Naylor, The AADL currently has exhibit space in the Downtown Library and the Malletts Creek library, and the contact person is Terry Soave at soavet@aadl.org. Thanks for your interest in exhibiting at the Library. We are still working out the details of the space in Westgate, and are glad to hear the suggestion. Regards, Josie Parker Director


Date Received: 2015-11-25
Type: branch expansion comments
Regarding: branch building

Patron Comment: Please install lockers for after-hours pickup at the new West Branch, like you have at the Pittsfield Branch. Maybe near the new back entrance, near the new drop box? (I can't wait for the West Branch to re-open with all the cool new features!)

AADL Reply: Thanks for the suggestion. Lockers are a consideration, and I do appreciate your taking the time to let us know you'd use them. Happy Thanksgiving, Josie Parker Director


Date Received: 2015-11-24
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hi, dear staff I notice that there are some study rooms in the library, I want to know who can use the study room, do you charge some fee? If I want to use it, is it necessary to book in advance? Thanks a lot.

AADL Reply: All study rooms in all library locations are available on a first come/first serve basis and are free to use by anyone visiting the libraries. Sincerely, Josie Parker


Date Received: 2015-11-23
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Is it possible to check out a tape player and books on tape? If so for how long? Thanks

AADL Reply: Thank you for your question. Currently we do not circulate tape players. We do have some books on cassette. You can find our holdings here: http://www.aadl.org/catalog/search/callnum/BOC. These items have a 4-week lending period. I hope this helps! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2015-11-23
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hi there! Has the Maple Village branch closed? If not, what is the date and will they be keeping a drop box there for a while? Thanks.

AADL Reply: Westgate Branch closed on Friday, November 20 at 9:00 PM, and will re-open next summer. There will not be a dropbox at Westgate, but you are able to return materials to any of the other four AADL locations. Regards, Josie Parker Director


Date Received: 2015-11-21
Type: other
Regarding: - NONE SELECTED -

Patron Comment: I talked with Laura at the front desk today. I would love to give back by reading to children. I have a 3 year old. I would love to read to children on the weekends. Particularly on afternoons. Can I please? Call me at... Thanks!

AADL Reply: Thank you very much for your enthusiastic offer to read to children at the library in the afternoons at Traverwood. We reserve the formal storytime opportunities for staff, and are unable to accommodate you. We do encourage you to read aloud to your children and their friends when you visit. ' Thank you again for your offer, and I am so glad that you and your child visit and enjoy your public library. Sincerely, Josie Parker Director