What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2014-05-19
Type: other
Regarding: catalog/searching

Patron Comment: Dear AADL, Hello, is there an easy way to search for new children's books as they're added to the catalog? I know on the main catalog page, you can see all the new fiction or non-fiction books that have recently been added, but is there a way to search that list more specifically? Thanks for your help,

AADL Reply: There is a way to limit the results by age group. After you click on New Books (or New Fiction, or New...), you will see a menu on the right side of the page with the title "Refine Your Results." There is an option within that menu to choose a specific age group. Using this option will allow you to limit the results to Youth, Teen or Adult. Another area you may want to check out is our Youth-focused website: http://jump.aadl.org/. While it doesn't specifically have lists of new youth books, it does have numerous lists of recommended materials for various age levels and subjects of interest. Please let me know if I can assist with anything further, and thank you! Best- Eric Schoenbaechler, Youth and Adult: Services & Collections Supervisor


Date Received: 2014-05-19
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: I love the summer game at the library but I don't live in michigan anymore, I just wanted to reccomend an activity that you could do at the library this summer! I loved checking out your fantasy books and a good Idea would be to celebrate fairy day at the library (june 24).

AADL Reply: Hello, thanks very much for sending in your ideas! We hadn't heard of this and we will see what we can do! Thanks again for taking the time to send this in, and best wishes! -eli


Date Received: 2014-05-17
Type: catalog problem
Regarding: catalog/searching

Patron Comment: When I do the following Advanced Search: Search term: science Search by: Subject in age group: adult in these formats: Book on CD I find for the first 20 returns, sorted by Relevance, that numbers 1-3 and 11 are Teen Fiction, 4 are Fiction, 7 are Science Fiction, 2 are Fantasy, and 2 are unclassified [+ 1 I seem to have missed]. One of the two unclassifieds appears from the title to have science as the subject. Why is only 1 of the first 20 what I asked for? When I restrict to adult, why does it return teen? Similarly science returns fiction and fantasy. How do I exclude science fiction from science? Thanks.

AADL Reply: Hello, thanks for contacting us. This is a combination of some situations that our search doesn't handle that well. Teen items show up in your search because the adult / teen filtering is on any copy of a title, and there are some teen-type titles that are also in the adult collection, such as Hunger Games. However, there is a not-at-all-intuitive way to filter this search a bit. Because of the way that subject headings are encoded, if you do a search for (science) in parens you'll get much closer to what you're looking for. You can refine that further by adding !fiction to exclude results with fiction in the subject. You can also refine your search by format to get this: http://www.aadl.org/catalog/search/subject/%28science%29%20%21fiction?search_format=i That's not perfect, but it's pretty close. The challenge mostly comes from variance in the data we're slowly cleaning up. I hope this helps for now; we continue to improve the search and we will work to address these issues. Thanks again for taking the time to ask about this, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-05-16
Type: other
Regarding: compliment

Patron Comment: It is with much regret that I will be unable to renew my AADL library card. I have moved out of state, and miss AADL more than I can say. The library where I live needs to come and take workshops on fund raising and system requirements! They explain their routines, hours, and schedule, open only 3 days a week :(, on budget woes. If only they knew what the staff and director in Ann Arbor have done to create a viable library system, after parting from the public schools. I will continue to visit the AADL website for book ideas. Thank you for spoiling me! Frances Wilson

AADL Reply: Ms. Wilson, Thank you very much for the compliment. I have passed it along to the Board and to the staff of AADL! Regards, Josie Parker Director


Date Received: 2014-05-15
Type: complaint
Regarding: collection

Patron Comment: You are carrying books by Front Porch Romance. They have closed their doors and returned the rights to their authors. So they no longer have the rights to the books to give to you to offer to your readers.

AADL Reply: Hello, thanks for contacting us. We did not know that. However, our agreement with front porch included if the company ceased to be, so the license should still be valid. However, it also expires this summer, and we won't be renewing it. Let me know if you have any other questions, and thanks for your interest! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-05-12
Type: other
Regarding: inquiry from other institution

Patron Comment: Hello, My name is and I am the teen library at the Library in , Indiana. We are exploring the option of starting a Minecraft program for our teens here at the library. We are renovating our old computer lab to be a training and programming room. Our IT consultant has not had much experience with Minecraft and we are unsure that our computers will be able to run the program. Can you give me some information on the type of computers you are using for Minecraft? Windows version, memory, video card, etc. Any information would be helpful! Our teens have asked for this program several times since I started in my position two months ago. Thank you in advance for your assistance.

AADL Reply: Hi there, thanks for your interest! We actually run our minecraft programs on macs, but the desktop macs in our lab are pretty old and about to be replaced. Your consultant should just try it and see how it runs! It's not very demanding but it could get slow when players can see a lot of the world. Odds are it will run fine! Let me know if you have any other questions or if you'd like to set up a time to talk about this on the phone. Also you can see what goes on on our minecraft blog at http://minecraft.aadl.org . Thanks again for your interest and good luck with your program! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-05-12
Type: other
Regarding: website

Patron Comment: hi, site still features a link to survey, if clicked, says survey is not current

AADL Reply: Hello, thanks for contacting us! The survey accidentally deactivated early but it's back in action. You can take it now at http://ethn.io/35247 if you're still interested. Thanks for your patience, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-05-09
Type: compliment
Regarding: customer service

Patron Comment: I Love The Ability To Choose A Book, Have It Pulled And Just Pick It Up!

AADL Reply: We're thrilled to hear that our holds system is working for you. Thanks for taking the time to let us know! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-05-07
Type: programs and events
Regarding: computer classes

Patron Comment: Are you offering in computer classes in May that I could register for.....ie.......outlook, excel, powerpoint etc.... Thank you

AADL Reply: Thanks for asking about computer classes at AADL! We're not offering computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back! In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again, Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-05-07
Type: compliment
Regarding: customer service

Patron Comment: Greetings! I wanted to give a shout out and big thanks to the wonderful ILL staff of Mallett's Creek. They are awesome! in fact, they are so great that I prefer to use this branch versus my university (I'm a librarian working on a dissertation). I really appreciate how they always find what I need, get it quickly and notify me right away. Many, many thanks --

AADL Reply: We are glad that you're having a great experience with your ILL requests. Thank you for taking the time to share this! Best of luck with your dissertation!! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager