What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-01-13
Type: other
Regarding: computer classes

Patron Comment: Are you still offering computer training classes? We could not find a schedule of those on the website.

AADL Reply: Thank you for contacting AADL regarding computer classes! AADL is not currently offering computer training classes, but if you can let us know what type of classes you're looking for, we would be happy to assist you with other available local and online resources. In the meantime, we would encourage you to check out these free, self-paced, online resources: http://www.aadl.org/handouts. Please feel free to contact me directly with any further comments or questions regarding computer classes. You may reach me by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-01-13
Type: other
Regarding: other

Patron Comment: Do you accept donations of books? When and where? How about textbooks?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Textbooks must be under 10 years old (will take law & medical textbooks before 1910). Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-01-11
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I had seen a "Google Drive" class listed for 1/24/14. Now there are no computer classes listed and I am curious as to why? There are none shown for 2014 at all. Thanks, Ruth

AADL Reply: Thank you for contacting AADL regarding computer classes. We're not sure where you might have seen a Google Drive class listed, but we don't currently have one scheduled for 1/24/14, or any other dates in the future. However, we would encourage you to check out these free, self-paced, online resources: http://www.aadl.org/handouts. Please feel free to contact me directly with any further comments or questions regarding computer classes. You may reach me by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-01-09
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I am looking for a class to help me use my Photo Shop software. Do you offer any such class?

AADL Reply: Thank you for contacting AADL regarding computer classes! AADL is not currently offering computer training classes, however, we would encourage you to check out these free, self-paced, online resources: http://www.aadl.org/handouts, and in particular: http://www.learnatest.com/LEL/index.cfm/learningCenter/computerSkills/KA_D_Adobe_Photoshop_Courses. Please feel free to contact me directly with any further comments or questions regarding computer classes. You may reach me by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave, Outreach & Neighborhood Services Manager


Date Received: 2014-01-08
Type: compliment
Regarding: computer classes

Patron Comment: As always, I enjoy the services that your organization provides to the public at large. I think that it may be enjoyable to bring some more enlightening events that centre around learning that may not offered to all folks. If that made any sense I had heard that their was not as many available learning classes. It was nice to be able to brush up on and learn new languages specifically language-centric computer based classes in 2013. Oh well this is a new year and new things arise thank you as always for the excellent facility and even greater resources that are offered here. 2016

AADL Reply: Thank you for the positive feedback about AADL resources and events! We're glad you've been able to both benefit from, as well as enjoy, the variety of offerings at AADL, and hope you continue to do so in 2014! Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-01-08
Type: other
Regarding: other

Patron Comment: Hello, I have a question about whether AADL will be hosting a tax aide this year again, and if so what would be a way to sign up for an appointment? Thank you so much for your help!

AADL Reply: Thank you for contacting AADL regarding tax prep assistance! AADL will not be acting as a VITA site this year, but you may contact the Washtenaw County Asset Coalition for more information and to make an appointment at the United Way, this year's VITA site, at (734) 780-1891. Their website is: http://washtenawabc.org/ Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-01-06
Type: compliment
Regarding: other

Patron Comment: Compliments to the library staff for keeping citizens up to date on your hours during the current snow storm. I like the fact that your notices are at the top of the home page right up front so one doesn't have to go hunting. stay warm with regards, sonia manchek 01-06-14

AADL Reply: Thank you so much for taking the time to send this compliment to us! It has been a very cold and difficult few weeks for everyone. Happy New Year! Josie Parker Director


Date Received: 2014-01-03
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Is the Ann Arbor District Library hosting a Preschool Expo this month? I usually have heard from someone by now but I don't want to miss out if you are planning one. I have attended for several years and enjoy the opportunity to share about our preschool program through your event. Thanks for letting me know if you are having the event and if I can participate. Amy Houpt Preschool Director Washtenaw Christian Academy ahoupt@washtenawchristian.org 734-429-7733 ext 2110

AADL Reply: Thanks for your interest in the AADL Preschool Expo! I have forwarded your message to the staff member in charge of the event, and you should be hearing from them shortly. Thanks Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-01-03
Type: other
Regarding: other

Patron Comment: RE: mcls.org. 1. Please code support for the early 'return' of ebooks checked out (downloaded) via mcls.org (most easily done when 'opening' or 'refreshing' a title in Overdrive, or digital editions, or a browser). 2. Please add a checkout history to mcls.org (most easily done under the "lists" link).

AADL Reply: Hello, thanks for your feedback and your excellent suggestions. Unfortunately, we don't have the ability to implement features for MCLS or OverDrive. We will pass on your suggestions to MCLS who can ask OverDrive about them. If you have any other ideas for aadl.org, please don't hesitate to send them along. Thanks again for your time, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-01-01
Type: other
Regarding: computer classes

Patron Comment: Does AADL still have classes for patrons on photography, computer programs, etc. ?

AADL Reply: Thank you for contacting AADL regarding programming! You can browse all of our current event offerings on our website at: http://www.aadl.org/events. Also, you may want to check out these self-paced online training tools as well: http://www.aadl.org/handouts. We hope this helps, but if you have something in particular you're looking for resources for, please feel free to contact me directly. I can be reached by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager