What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2015-01-13
Type: other
Regarding: other

Patron Comment: I noticed that the public copy machines first scan the document and then (after depositing payment and selecting "Print") actually print the document. I'm curious if the scanned information is retained on the machine (is there a hard drive), and, if so, what happens when the machine is sent out for service and/or when it is returned to the lessor or "retired" from service?

AADL Reply: Hello, thanks for your interest. The copy machines discard their scans after the print job completes. There is also a function in the copiers that will overwrite the entire hard disk when it is decomissioned. The library owns these copiers and they are serviced on site. Let us know if you have any other questions, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-01-13
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hi, Does the library host a day care or early child education fair, is the library doing that this year, do you know when? Thank you, Jim

AADL Reply: Thanks for your interest in AADL events. The annual Preschool expo will take place at Palmer Commons, located on the U-M Campus at 100 Washtenaw Ave on Sunday January 25 from 1:00 pm to 4:00 pm. Here is a link for more info - http://www.aadl.org/node/256314 Hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-01-12
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: Good Morning, It would be a great feature if in the "My Account" section that the "Requested Items" could be sorted. Thank you

AADL Reply: Hello there, thanks for contacting us with your suggestion, it's a good one! We will add it to the list for a future update. Thanks again for your feedback, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-01-12
Type: request and renewals
Regarding: - NONE SELECTED -

Patron Comment: Recently I asked about a book and it's chances of being read in time for my book club. I have since gotten a copy from a friend through the Saline Library. Their practice on popular books is to limit the check out time for heavily requested books to two weeks. Seems to work for them. Any thoughts?

AADL Reply: Thanks for your comments! Every library uses its own criteria for determining loan times. We are always looking at ways to improve our services and appreciate your ideas. We will keep this in mind as we think about AADL loan times. Diane Dahlem Circulation Manager


Date Received: 2015-01-12
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Good Morning, I’m a volunteer from One World Center. We are a research non-profit organization with a mission to inspire and empower ordinary people to take action against worldwide poverty (for more information see here). My team and I recently traveled back from the African countries: Mozambique and Malawi, and we are trying to show our work and what we did for 6 months of volunteering work in areas of education (Primary schools and Teacher Training Colleges) and health (HIV/AIDS). We are showing an art exhibition composed of 15 photographs called: ‘‘Other Faces of Africa: Blooming of Education and Health in Mozambique and Malawi’’. We will be in Detroit and surrounding cities on the January from the 26th to the 31st and we were wondering if we could present our art exhibition at your organization. We are not asking for money of any kind of compensation. We just want to show our work and be the voice of the unheard. Please choose a day from the day presented before that works best for you and we will make all the arrangements to present the exhibition at your convenience. In this email I attached our legal papers and statements. Thank you for taking your time to read this and I await for your answer as soon as possible, any question please don’t hesitate to reply or call. ‘'Other Faces of Africa: Blooming of Education and Health in Mozambique and Malawi’'. We are 5 volunteers that recently traveled back from Mozambique and Malawi, after working for 6 months in developing projects in Africa, focused on primary and higher education on both countries, and HIV/AIDS in Mozambique. We are trying to show a different face of the usually-poverty-stricken continent profile. We want you to hear the sound of the voiceless and the flourishing future of a hopeful continent.

AADL Reply: Thank you for contacting AADL about our exhibits program! Information about exhibiting at AADL, including an application and a schedule of availability for each exhibit space, may be found on our website at: http://www.aadl.org/events/exhibits. Thanks again for your interest, and please don’t hesitate to contact me directly at (734) 327-8327 or soavet@aadl.org if you have any further questions. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2015-01-12
Type: other
Regarding: other

Patron Comment: When will the board meeting schedule for 2015 be available? Thank you, Alice Liberson

AADL Reply: The Board meets on January 19th and determines their dates then. Once approved their meeting dates will be posted on January 20th. Karen Wilson, Administrative Assistant


Date Received: 2015-01-11
Type: other
Regarding: other

Patron Comment: Do you accept or have any use for books? We are going through our bookshelves and have many books we no longer want. We have scientific textbooks. novels (both paperback and hardcover), and reference books. I'd hate to recycle them if they would be of use to anyone else.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-01-10
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: I love your big canvas bags, and own one, but it's really TOO BIG.:) Could you also offer slightly smaller ones, about the size of the $1 black bags? Thanks!

AADL Reply: Hi, Thanks for the suggestion! We'll certainly keep that in mind the next time we decide to alter what we offer for sale. I appreciate the input! Diane Dahlem Circulation Manager


Date Received: 2015-01-09
Type: compliment
Regarding: customer service

Patron Comment: I want AADL to know what a pleasure it was working with staff of the Pittsfield branch on Thursday, January 8, 2014. The staff who helped me is that rare individual who is not only skilled and knowledgeable, but knows how to teach someone else what she herself knows and understands so well. She was patient and supportive; she anticipated my questions and concerns. Staff demonstrated how she sought answers to questions and utilized other methods when her first choice was unavailable to us. By the time the teaching/learning session was over, I felt confident enough to check some books out for myself. She then reassured me that she was still available for assistance if I ran into any difficulties. I was truly impressed with her encouraging and helpful manner. I will seek her out again.

AADL Reply: Thank you so much for taking the time to contact us. I am glad that you were able to get what you needed during your library visit and have passed your compliment along to staff. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2015-01-09
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Hello Ann Arbor District Library. I am the IT Manager at Teton County Library in Jackson Hole, WY. I am trying to get in touch with your IT department to figure out what vendor you are using for this page: http://play.aadl.org/badgelist Or, if you create it in-house could you give me some details? My Kids Manager wants something similar for Summer Reading logs.

AADL Reply: Hi there, thanks for your interest! Our Summer Game is an in-house production, and while we've shared all the code on our github page at http://github.com/aadl , it won't be too helpful if you're not running Drupal. There are 2 free tools you might look at to make a badge page. Mozilla Open Badges at http://openbadges.org/ is focused on skill development but is easy to embed on websites. Edmodo.com does a really nice job but it's its own website and is more focused on schools. I hope that helps; let me know if you have any other questions or would like to set up a time to talk further. Good luck with your project! -eli Eli Neiburger Deputy Director Ann Arbor District Library