What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-02-16
Type: request and renewals
Regarding: - NONE SELECTED -

Patron Comment: To Whom It May Concern, There has been a terrible and terribly expensive misunderstanding that happened recently. I had requested some titles and two huge stacks arrived 2 days back-to-back in a locker for me. I picked them all up and after getting home, separated the pile into "keeps" and "returns" piles and asked my husband to return one of the large stacks for me. I thought he had done this, but our week was extremely busy and I learned by seeing my fine amount that he hadn't been able to return them for me. In fact, he thought I had returned the stack during one of my several outings (which I could have managed, if I had known they still needed to be returned). I hoped you might be able to show leniency on our incredible $40 amount fine. I'm so sorry my husband and I hadn't realized the other hadn't returned the movies in our rush week of activities and obligations. We would so appreciate if you gave this consideration. Also, is there any way for your online services to limit the amount of loans it will allow in a certain period of time to one person? When requesting titles, some take months to come in while others are available that day for pick up, and so when requesting titles online, often a slew of movies will come in at once and open up the possibility or likelihood of huge fines being accumulated. If this can't be altered, maybe the extent of time to keep a movie could be extended? I know of several other libraries that allow 3 weeks for DVDs to be borrowed. This always seemed like a long time to me, but it allows for the borrower to get back to the library to return the $1-a-day-if-late item far more easily. I have 3 small children and it is extremely difficult for me to run errands with them, especially in the winter time, with all the extra gear they require to leave the house. Again, thanks for your consideration, and have a great day.

AADL Reply: First, I have waived the fines for this group of materials so you are all clear. These things do happen! We have chosen to place no limits on how many items patrons can borrow or request. Any limits need to be those that you set for yourself. One idea, however, is to use the 'wish list' function of your online account to keep track of materials that interest you and then place holds for just those that you will be able to read/view in a timely manner. The loan time for DVDs is based on demand. The one week time limit allows more patrons to have a chance at the titles that are most in demand, and those in less demand may have unlimited renewals as long as no one else has requested the title. You may also have already noticed that some DVDs that are longer than usual do now have extended loan periods. I hope that this helps some! Thanks for using your library and for letting us know when you have questions. Diane Dahlem Circulation Manager


Date Received: 2015-02-14
Type: complaint
Regarding: other

Patron Comment: Please prevent people from smoking right outside the Downtown entrance. Cigarette smoke can be a serious hazard for someone with asthma.

AADL Reply: I am sorry that person's were smoking near the entrance of the Library Downtown. We do have No Smoking signs posted, and we do ask people that we see smoking on the porch to move away. If you will alert AADL staff to persons smoking on the porch when you enter the Library, we will ask them to move away. I am sorry that you had to walk through smoke to get into the Library. Sincerely, Josie Parker Director


Date Received: 2015-02-13
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: For the Electronic Music Production event on March 25th do you need to bring your own equipment?

AADL Reply: Thanks for your interest in AADL events. No need to bring your own equipment for this event - just come to the Downtown Library and enjoy! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-02-12
Type: other
Regarding: other

Patron Comment: I see an older posting that Friends of AADL will accept donations of 78 records if they are jazz or blues recordings. can you confirm if AADL is still accepting donations of 78 records, and of what kind? And where we might bring these donations, if you do accept them? Thank you.

AADL Reply: For information regarding materials accepted by the Friends of the Ann Arbor District Library, please visit: http://faadl.org/donate-books/ That web-page will also give you contact information for the Friends Book Shop Manager and instructions for donating materials. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-02-10
Type: other
Regarding: programs & events

Patron Comment: Question for you.... My daughter is interested in minecraft and I was thinking of bringing her to the workshop on feb 21. Is there a sign up for this workshop? And if not, do they get filled up / crowded, should we come early? Thanks, Julie

AADL Reply: Thanks for your interest in AADL events. There is no registration for this event - just show up and enjoy. There also are usually enough places for everyone. Hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-02-09
Type: other
Regarding: other

Patron Comment: What is the procedure for donating books to the library, please?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-02-06
Type: other
Regarding: other

Patron Comment: I bought a book on a website- used for $4 and its stamped with your library on it. Is it stolen from your library or did you sell it?

AADL Reply: My apologies for the delay in answering. If there is a barcode in the book and you do not mind sending me the number, I can check. However, it is probably a title that was withdrawn from our collection. We do withdraw materials after their heaviest use is past and this may be one of those. They are often sold through the Friends of the Ann Arbor District Library shop and may be then resold by the person who purchased them. Thanks for checking with us. We appreciate it. Diane Dahlem Circulation Manager


Date Received: 2015-02-06
Type: other
Regarding: inquiry from other institution

Patron Comment: Hi, I work at Washtenaw Community College in the Photography Department. We are looking into systems to move our high volume equipment check out system from a paper to a digital system. I am wondering if you could share any information about the software or company the AADL uses for its digital check out. We do have our inventory standardized in Excel & our student records can be output into Excel as well. We would like to be able to use barcode scanners with our digital check out. Any information you could provide on this would be a great help! Thanks,

AADL Reply: Hello there, thanks for contacting us! What we use is intended for full-size libraries and is much too complicated (and expensive) for what you're trying to do. As a result, we don't have direct experience with the smaller tools that would be appropriate for your situation. There's one thing I've seen which isn't cheap, but is simple and full-featured, and only costs once: http://www.gigatrak.com/software/tool_tracking_system.aspx If you have Macs, there's Delicious Library, which is focused on media but is cheap and handles simple checkout: http://www.delicious-monster.com/ But have you considered asking the WCC Library if they will work with you on this? They should be able to easily add your items to their ILS (Sirsi) and allow you to run a client in your lab that would allow checkouts against the system. WCC really already has the software you need if the Library will work with you on this system. I hope that helps; I'm happy to speak further with you about it if that would be helpful. Thanks for your interest, and good luck with your project! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-02-04
Type: request and renewals
Regarding: - NONE SELECTED -

Patron Comment: Is it possible to program the renewal notifications so that they send out a second notice, and perhaps even a notice on the day an item is due? The notices appear in my email inbox a week ahead of the due dates, so what always happens is that I think that I have plenty of time to get to them - and I don't. It seems punitive to have a ton of fines add up simply for forgetting to click the renew button on time. It would be really helpful if there were at least a second email notice that went out.

AADL Reply: Hello there, thanks for contacting us. Reminder notices go out 3 days before the due date, and while we would like to offer our users more control over their notifications, it's not yet possible with the current system. One challenge with same day reminders is while some users would find them very helpful, some users who have already returned their items, but they have not yet been checked in, become very angry to receive notices about items they have already returned. It's hard to find a single solution that works for everybody. However, we are working on a new notification system that will allow users to choose their own notification preferences including same-day reminders or the like. In the meantime, I've just waived $5.50 in fines from your account for your trouble. Thanks for your patience, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-02-02
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: 1. Holiday closings for 2015 rather than for 2014 would be helpful. 2. where do you bury info on weather related closings?

AADL Reply: Hello there, thanks for contacting us. You're right, we need to update the holidays for 2015, I will get someone to take care of that directly. Whenever any AADL location is closed, you'll find a message about it right at the top of the front page of aadl.org. Our closure yesterday was at the top of the front page from about midnight sunday until after opening Tuesday. We're sorry this information wasn't where you expected it to be; we will look for other places to include this. Thanks for your patience, and we're sorry for the inconvenience. -eli Eli Neiburger Deputy Director Ann Arbor District Library