What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-08-28
Type: complaint
Regarding: other

Patron Comment: I submitted a comment/suggestion about three weeks ago. I gave my name, as requested. I've been watching for your reply, realizing that the elevator and vacations might cause slight delays. I have just scrolled back to July, and my suggestion still has not been posted. How do you decide which comments are posted and which are not? I was suggesting that, since you provide Extended Loans for Books on CD that are exceptionally long, you might also consider offering the same Extended Loans on the exceptionally long Books of the same titles. I gave "Goldfinch" as an example.

AADL Reply: Hi Lyn, I am so sorry about the delay on this. We've been unable to find your original comment so are not sure what happened there. We post all signed comments after they have been answered unless the comment is about specifics of a patron account (questions about fines, renewals, that sort of thing). I'll be posting this as soon as I send the response to you. As far as your suggestion, it is an interesting one and we will certainly consider it. Thanks for suggesting it and for your continued interest in the AADL. Diane Dahlem Circulation Manager


Date Received: 2014-08-28
Type: my account problem
Regarding: - NONE SELECTED -

Patron Comment: I returned "Scott Pilates core challenge" yesterday along with other books. This is the second time the drop box is not registering my drop off. This isn't fair. What do you recommend? I returned this DVD...It isn't late it was returned yesterday. Is there some solution to this problem and any recommendations seeing as host he drop box apparently doesn't work? Thanks

AADL Reply: Thank you for letting us know about the problem! This actually was a human error and has been fixed. All items are checked in by staff, usually within an hour or so of being returned in a drop box (the drop boxes do not actually register anything by themselves). In the case of this item, a new employee just didn't process the item correctly. I am sorry for the inconvenience and appreciate your patience and the information that allowed us to fix the error. Thanks again! Diane Dahlem Circulation Manager


Date Received: 2014-08-28
Type: general suggestion
Regarding: facility issue

Patron Comment: How about giving the women's bathroom a thorough cleaning. It is filthy. Are they sinks ever cleaned? I don't think so!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: computer classes

Patron Comment: Please bring back the following computer classes: Micorsoft Excel, PowerPoint and please bring back Access and please add QuickBooks. Thanks!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: compliment
Regarding: customer service

Patron Comment: Alison on the ball!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: complaint
Regarding: branch building

Patron Comment: The chairs here are really bad - hurt to sit on and you slide off. Who bought these?

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: compliment
Regarding: customer service

Patron Comment: Good staff.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: branch building

Patron Comment: Pick up loose stones in road on Traver.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: other

Patron Comment: Bring magazine recycling back to branches.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: branch building

Patron Comment: Our libraries are wonderful places for the public. Thank you for providing outstanding services for all! West Branch - such a small cozy place, love it. However, it would be sooo much better if the bathroom(s) were freshly painted, spiffed up...I say that because of the drabby color, dirt on walls, splatters from handwashing (etc.??) The $ for the library should also afford daily mopping, wall washing (weekly), mirror cleaning, toilet/sink daily...It's a shame to see a dirty bathroom w/old exteriors for the public. Downtown bathroom - (both need feminine machines!!) very dirty - walls, ceiling, floors. Downtown - would be nice to have meeting rooms whiteboards cleaned after others uses - difficult to read new writing. This is not to point blame on any "one" particular person. As a former early ele teacher in a public school for 20+ years, I know how dirty things can get - a cheap fresh coat of paint, recycled materials from the local be green etc. could improve upon space everyone uses. Thanks.

AADL Reply: This comment was submitted anonymously.