What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-02-08
Type: compliment
Regarding: compliment

Patron Comment: Congratulations on being a FIVE STAR library. Priscilla R. Fisher

AADL Reply: Thank you very much. Josie Parker Director


Date Received: 2014-02-08
Type: other
Regarding: exhibits/displays

Patron Comment: Any chance to have another exhibit at the Library or one of the branches? Thanks

AADL Reply: Thank you for contacting AADL about exhibiting your artwork at either the Downtown or Malletts Creek Branch location! You may go here: http://www.aadl.org/events/exhibits, for more information on our exhibits program, to review the current schedule, and to download an application. If you have any further questions, please don't hesitate to contact me directly at (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-02-07
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: It would be cool to be able to sort by the status of items in the queue in ones account. ;-)

AADL Reply: Hello, thanks for your suggestion! We will add it to the list and add this in for a future update. Thanks again for taking the time to send in your idea, and thanks for using your library! -eli Eli Neiburger Associate Director for IT & Production Ann Arbor District Library


Date Received: 2014-02-06
Type: general suggestion
Regarding: holds

Patron Comment: I'd like to see a "delay" feature on Requested Items. Several scenarios for this. 1) I get on the list for DVDs hopefully close to release date. I'm sometimes 350 out of 400. I have no idea if you're going to buy 10 or 40, nor how fast people return them. All of a sudden I have 3 at once and don't want them all. 2) When things become available, I'm out of town. Have to requeue to the bottom of the pile. 3) That book I wanted just came in. 1,000 pages. I'm either in the middle of one or I start this one and ANOTHER one comes in. The feature would basically pop someone down on the list IF they checked the delay status. I'm up next for a DVD, system checks "delay", goes to the next person AND puts me at the top of the list waiting. Keeps doing that until I uncheck the box. Ideally, I could delay everything or just some things. And, I could delay it before it's available, which wouldn't drop me down unless it became available, or after I'm notified. This would help people on summer break, business trips, etc as well as those overwhelmed with sudden availability. You should know how many Requested Items go unclaimed, so you're staff has to take them back off the shelf and route them to the next person. Much of this is likely due to an inability to pick the item up and overwhelmed with things to read/watch. If you have further questions about this idea, please don't hesitate to ask. Thank you.

AADL Reply: Hello, thanks for contacting us. We would love to offer this feature, often called "Frozen Holds", exactly as you suggest. Our system offers a feature called Frozen Holds, but it also says in the documentation essentially "this doesn't work right." So the service cannot be deployed at this time as it can't be counted on to actually work in our testing. However, this feature is at the top of our list, and we are evaluating a new system that does offer this feature in a usable fashion. We're still many months away from making the switch, but know that we want to offer this feature and we will as soon as it works! Thanks very much for your time, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-02-04
Type: other
Regarding: other

Patron Comment: Hi Sir/Madam, I am an employee in University of Michigan Health System and currently I am taking an online graduate course that requires a proctor when I take my exams which are scheduled on Tuesdays, 2/11, 3/18, and 5/6. One of the requirements is "Individual active in the educational field (elementary, secondary, or college) as a teacher, a counselor, librarian, extension agent, or an administrator at any level". I am wondering if there any librarian is available to sign in and off for my exam?

AADL Reply: Thank you for your question. Currently, the AADL does not offer a proctoring service. However, Washtenaw Community College does offer proctoring. You may find more information about that here: http://www.ncta-testing.org/cctc/find.php?sid=276. I hope this helps! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-02-01
Type: programs and events
Regarding: computer classes

Patron Comment: Are you offering any more computer classes? Please let me know.

AADL Reply: Thanks for asking about computer classes at AADL! What particular classes or types of assistance are you looking for? We are not offering basic computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-01-31
Type: programs and events
Regarding: computer classes

Patron Comment: Dear AADL: I am wondering where your WORD computer classes have gone. I have attended many in the past and was looking forward to attending more. Please advise. Thank you

AADL Reply: Thanks for asking about computer classes at AADL! We are not offering basic computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-01-31
Type: other
Regarding: other

Patron Comment: What times and locations are there for book donations?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-01-30
Type: programs and events
Regarding: computer classes

Patron Comment: I noticed, under "events categories" there are no computer/tech events. They had offered "e-media", "smart phones", "i-pads", "social media", etc. and I hope they will continue to offer them. If budgeting can allow only a reduced number of computer/tech events per semester, that's still a great learning help to the older members of the community who benefit from the pace and the patience of your staff "teachers". They provide a safe, non-intimidating, and friendly environment in which to learn. Thank you.

AADL Reply: Thanks for asking about, and for your feedback, regarding computer classes at AADL! We are not offering basic computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-01-30
Type: programs and events
Regarding: computer classes

Patron Comment: I am wondering if you still offer computer and internet training classes? I couldn't find the schedule of classes on the website. I've taken the classes in the past and found them to be very helpful.

AADL Reply: Thanks for asking about computer classes at AADL! What particular classes or types of assistance are you looking for? We are not offering basic computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services