What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-11-13
Type: other
Regarding: inquiry from other institution

Patron Comment: I am a Collection Specialist at the Arlington Heights Memorial Library in Arlington Heights, IL. I love your Music Tools collection and I am considering starting a similar collection at our library. I have a few questions about how popular this collection has been and what the customer response has been. I would appreciate any advice about what you have found works best for a Music Tools collection. Please have someone who is familiar with the statistics and logistics of the Music Tools collection email me. Thank you,

AADL Reply: Hello there, we'd be happy to talk with you about this! The collection has met with intense, enthusiastic demand and is one of our most heavily-used collections in terms of circs per item. Would you like to set up a time to talk with the staff who select and maintain the collection? They would have lots of advice and experience to share. Let me know and we can set something up. Thanks for your interest, and good luck with your project! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-11-12
Type: other
Regarding: programs & events

Patron Comment: I heard Ayelet Waldman speak last night. She was being recorded. How do I access that.recording? Will you have the CD of her book Love and Treasure available soon? thank you Ina Sandalow

AADL Reply: Thanks for your interest in AADL events. It was a great event last night - glad you enjoyed it. Our staff will be editing the video in the upcoming weeks and if should be available on our site in 6 - 8 weeks. You can access our online videos of our events at aadl.org/videos or by going to the events portion of our website and clicking the "videos and podcasts" bar on the left menu. I will also pass your question about the CD of "Love and Treasure": to our acquisitions department and they will be getting back to you shortly. Thanks again! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-11-11
Type: complaint
Regarding: parking

Patron Comment: I hate the parking on the curb at Traverwood!!! We'd have MORE parking if the spots were changed to where we can insert a car, like in the basement.

AADL Reply: I appreciate your frustration, and while I am sympathetic, the AADL does not determine parking direction or placement on City of AA streets. I am very glad that you persevere and visit the Library. Sincerely, Josie Parker Director


Date Received: 2014-11-11
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Hi -The Summer Reading committee for the Long Beach Public Library (CA) is looking around at ways to change our standard program. I am interested in learning more about the way your summer reading game works and what is involved behind the scenes. Is it open source? How much does it cost? How much time would be involved to customize and maintain? How much server space does it require? What sort of items can the participants "shop" for with their points? How would you rate its success? Thanks,

AADL Reply: Hi there, thanks for your interest! Our summer game codebase is open source and is available here: http://github.com/aadl . However it's pretty specific to our server environment and would require developers to implement it elsewhere. The code doesn't cost anything to obtain, though. As far as time, it takes as much or as little time as you can throw at it! Server space is negligible for a production MySQL environment. Here's a link to all the shop items we've ever offered: http://play.aadl.org/shopitems . The Summer Game has been a huge success for us and we love doing it! Make sure you've seen this video: http://play.aadl.org/go/sgv and read these blog posts: https://thatklickitat.wordpress.com/category/aadls-summer-game/ . Let me know if you have any other questions or would like to set up a time to talk further. Thanks again for your interest, and good luck with your project! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-11-11
Type: complaint
Regarding: computers

Patron Comment: Would it be possible to clean or buy new key boards.? They have been very dirty for a long time. I'm afraid alot of us will get sick from these very dirty keyboards.

AADL Reply: Hello, thanks for your comment. We do clean the keyboards regularly, but I will investigate and see what's going on. At which AADL locations are you noticing this problem? Thanks very much for your feedback, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-11-10
Type: branch expansion comments
Regarding: - NONE SELECTED -

Patron Comment: With Traverwood closed, how do I get to the library?

AADL Reply: Traverwood Drive is open from Huron Parkway and all entrances to the Library remain open and accessible. Thanks for asking. Josie Parker Director


Date Received: 2014-11-08
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: As I continue to use the aadl.org website I keep wishing for the following: 1. the catalog search function (text field and associated popup menus) to be available on every page, so that no matter where I am on the site (I'm most frequently on my account page), I can quickly look up a book, with no mouse button clicks. 2. that the search functionality could work easily from the keyboard only, as in: put the Search "button" after the popup menus both visually and in tab order, so I can select all my search parameters completely before getting to the Search button. 3. that the MEL link would show up just below the "can't find what you are searching for" message, instead of at the bottom of the list of not-exactly-what-I-searched-for results. PS: Do you own/maintain your aadl.org website or do you use a 3rd party site/software? If you own and maintain your own, can I help as a volunteer to do that work?

AADL Reply: Hello there, we are just starting a redesign process, and your feedback is very helpful! 2 and 3 should be straightforward to implement, but 1 is part of a larger project. We do own and operate aadl.org using open source software (drupal). What type of work would you be interested in doing? Thanks for your interest, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-11-07
Type: complaint
Regarding: customer service

Patron Comment: The lack of professionalism from your circulation both 1st and 2nd floor is consistently rude and lacking empathy for the health and safety of its patrons.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-11-05
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, I noticed the AADL is offering many computer classes for children. However, could you please consider returning this program to the AADL: basic computer classes for adults, such as: using the internet, sending emails, using Microsoft Word, using social media, using an i-pad, and building a webpage. This was a beneficial program to the community when it was offered in the past through AADL. Thank you for your time and consideration.

AADL Reply: AADL is no longer offering public computer classes. However, here are some other local resources you may want to check out: *Ann Arbor Center for Independent Living- available to people who require Assistive Technology to use a computer. Contact Glen Ashlock at 734-971-0277 or glen@aacil.org to determine the appropriate class level and to complete registration materials. http://www.annarborcil.org/offices/assistive-technology/computer-classes/ *Business Computer Skills- offers on-site or self-paced online classes for a fee. http://www.businesscomputerskills.com/location/ann%20arbor.php *Certified Staffing Solutions- offers live online classes with free retakes for a fee. http://www.certstaff.com/classes/schedule+location_id+528.html *Community Education and Recreation- offers online and on-site classes as well as one-on-one instruction for a fee. http://reced.aaps.k12.mi.us/reced.home/rec___ed_home *ONLC Training Center- offers on-site classes as well as one-on-one instruction for a fee. http://www.onlc.com/sched.asp?g=Ann-Arbor-Michigan-Computer-Training-Classes *University of Michigan Turner Senior Resource Center- Assistance for seniors with computers, digital cameras, cell phones and other technology issues. $10/hour. Call 734-998-9353 for an appointment. http://www.med.umich.edu/geriatrics/community/turner.htm *Washtenaw Community College- Computers Don’t Byte class is a 3 day beginning computers course Tuesday-Thursday, 9am-noon every week at the Harriet Street building. No registration, no fee. Call 734-480-9950 for more information. *WyzAnt Tutoring- search for local tutors for one-on-one instruction. Varying experience levels and cost. http://www.wyzant.com/ Additionally, you will find several links to free online computer tutorials here: http://www.aadl.org/handouts. Sincerely, Terry Soave Outreach & Neighborhood Services


Date Received: 2014-11-05
Type: my account problem
Regarding: - NONE SELECTED -

Patron Comment: I would like to be able to delete multiple items from my checkout history at one time. Much like the check boxes that are used to renew items I have checked out.

AADL Reply: Hello, thanks for your suggestion. While we don't have a quick way to enable this feature, it's a good idea and we will include it in a future update. Thanks again for taking the time to contact us, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library