What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
We care about what you have to say, and do our best to address each and every concern.
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Search Patron Comments
Type: complaint
Regarding: facility issue
Patron Comment: Restrooms looks very bad. Dust is everywhere in need better clean.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-15
Type: general suggestion
Regarding: branch building
Patron Comment: Waste containers? Recycling containers? Provide these outside the entrances and parking lot entries (alleviates trash on walkways, planting areas).
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-15
Type: complaint
Regarding: computers
Patron Comment: Could not access some PDF files on I-net because "Java Script" was not activated - was using Firefox browser. This happens 10% of time I log on.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-14
Type: reference question
Regarding: other
Patron Comment: Found something unusual come up on eBay as I was perusing. Does this belong to you guys? http://www.ebay.com/itm/Time-Magazine-1926-Vol-7-ISSUE-1-26-Proffessionally-Bound-Original-Hard-Cover-/190836491055?pt=Magazines&hash=item2c6ebdc32f
AADL Reply: Thank you for your question. The library does not currently hold bound copies of Time Magazine. We appreciate that you noticed this and asked the question! Thank you for your interest in the AADL. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager
Date Received: 2013-05-13
Type: programs and events
Regarding: - NONE SELECTED -
Patron Comment: I am interested to learn more about your Minecraft server and events related to minecraft. My 9 yr old son is interested in Minecraft. Ideally I would like to get him in a group of his peers that also like minecraft. Do you have a contact for me?
AADL Reply: I'm so glad to hear your son is interested the exciting and eye-opening world of Minecraft! Information about our Minecraft server is available at the Minecraft blog aadl.org/Minecraft. Events information can be found at the events blog aadl.org/events or a full list of our current event offerings can be found at aadl.org/events/list. thanks again for your intrest.
Date Received: 2013-05-12
Type: other
Regarding: other
Patron Comment: Hi, Not to bug you, but yesterday I called and talked with (). As we finished talking she was going to email me the necessary form for WLBPD so I could print it out for my friend for her physician to complete. I have looked in my junk mail and I do not seem to have received it yet. I am leaving town on Tuesday so I was hoping to get it soon. Thank you so much for your assistance.
AADL Reply: You're not bugging us at all! I appreciate you contacting the WLBPD@ AADL. I am sorry the information wasn't sent to you immediately. Information about applying is available online at http://wlbpd.aadl.org/wlbpd/apply, with the application form specifically at http://wlbpd.aadl.org/files/WLBPD_Application.pdf . Please let me know if you or your friend need anything else, and thank you for helping your friend receive service. Best, Celeste Choate, Associate Director of Services, Collections & Access
Date Received: 2013-05-10
Type: complaint
Regarding: facility issue
Patron Comment: Please re-install the coat hooks on the back of the restroom doors.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: general suggestion
Regarding: storytimes
Patron Comment: Have another morning story/play time for under 2 years. 40+ children and 40+ adults is too many.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: general suggestion
Regarding: collection
Patron Comment: New children's books belong in the children's section -- hard to read adult titles!
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: general suggestion
Regarding: other
Patron Comment: In the first floor, get a real chess board! Professional.
AADL Reply: This comment was submitted anonymously.
