What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-12-11
Type: general suggestion
Regarding: other

Patron Comment: Put call numbers on shelves so easier to find.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-10
Type: other
Regarding: other

Patron Comment: Hi, I have a large collection of National Geographic Magazines from 1975 to early 2000. Can this be given to Library ? Thanks,

AADL Reply: Thank you of thinking of your public library. Unfortunately we generally do not accept donations of magazines unless they are prior to 1950. For the listing of materials accepted please visit: http://faadl.org/donate-books/ Karen Wilson, Administrative Assistant


Date Received: 2014-12-09
Type: programs and events
Regarding: computer classes

Patron Comment: Does the library still offer Excel and Microsoft word classes?

AADL Reply: AADL is no longer offering public computer classes. However, here are some other local resources you may want to check out: *Ann Arbor Center for Independent Living- available to people who require Assistive Technology to use a computer. Contact Glen Ashlock at 734-971-0277 or glen@aacil.org to determine the appropriate class level and to complete registration materials. http://www.annarborcil.org/offices/assistive-technology/computer-classes/ *Business Computer Skills- offers on-site or self-paced online classes for a fee. http://www.businesscomputerskills.com/location/ann%20arbor.php *Certified Staffing Solutions- offers live online classes with free retakes for a fee. http://www.certstaff.com/classes/schedule+location_id+528.html *Community Education and Recreation- offers online and on-site classes as well as one-on-one instruction for a fee. http://reced.aaps.k12.mi.us/reced.home/rec___ed_home *ONLC Training Center- offers on-site classes as well as one-on-one instruction for a fee. http://www.onlc.com/sched.asp?g=Ann-Arbor-Michigan-Computer-Training-Classes *University of Michigan Turner Senior Resource Center- Assistance for seniors with computers, digital cameras, cell phones and other technology issues. $10/hour. Call 734-998-9353 for an appointment. http://www.med.umich.edu/geriatrics/community/turner.htm *Washtenaw Community College- Computers Don’t Byte class is a 3 day beginning computers course Tuesday-Thursday, 9am-noon every week at the Harriet Street building. No registration, no fee. Call 734-480-9950 for more information. *WyzAnt Tutoring- search for local tutors for one-on-one instruction. Varying experience levels and cost. http://www.wyzant.com/ Additionally, you will find several links to free online computer tutorials here: http://www.aadl.org/handouts. Sincerely, Terry Soave Outreach & Neighborhood Services


Date Received: 2014-12-09
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: In consideration of those who do not have home internet access, but want fast notification of holds and the like, would you consider sending notifications via text message?

AADL Reply: Hello there, thanks for your comment! We do plan to allow text message notifications in a future system, but we don't have this service yet. Your input helps guide our work, so thank you for the feedback, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-12-06
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I recently heard that you have decided on a community book read choice and I was wondering if you could share the title of this book with me. Many thanks! Marijo

AADL Reply: Thanks for your interest in the Ann Arbor Ypsilanti Community Reads. Information about the Read may be found at aaypsireads.org This year's title is "A Tale For The Time Being" by Ruth Ozeki and the author will be appearing at Rackham Auditorium on February 11. Books are also available for check our at the AADL and Ypsi libraries, as well as for purchase at area bookstores. Hope this helps! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-12-06
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: My daughters and I have attended 2 recent workshops at the library - DIY decorating mug (last week) and making no-sew fleece pillows (today). I appreciate that the craft ideas are interesting yet easy to do, and that the library provides all the materials. My daughters learn something in each of the sessions and it is an enjoyable way for me to spend time with them. Thank you to the library staff for coming up with these workshops and being so organised! One suggestion I would like to offer is for Traverwood Library to hold more of such craft workshops. Currently, most of the craft workshops are at Pittsfield or Mallets Creek. Being a resident in Northeast Ann Arbor, it would be much more convenient for me and my neighbours if some of these workshops could be held at Traverwood. (I do understand that library events are probably spread out across the various branches to cater to residents in different parts of Ann Arbor, just that it would be great if an equal proportion of the craft workshops can be at Traverwood.) Thanks!

AADL Reply: Thanks for your interest in AADL events and in the craft events! We do try have have events at all of the branches - but I will also look more closely at the craft events and Traverwood - thanks for the tip :) Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-12-05
Type: catalog problem
Regarding: catalog/searching

Patron Comment: I belong to a book club, and we frequently check out selections from your Book Clubs to Go choices. We met last night, and none of us could locate the BCTG list on your website. It used to be listed (weirdly) under Unusal Stuff (none of us think it's so unusual), but it doesn't show up there anymore. Could you please modify the listings to give it its own listing & link, to make it easier to find?

AADL Reply: Hello there, we've been reorganizing that page a bit, and while Book Clubs To Go were linked on the Unusual Stuff page, you're right that they don't really belong there. I've added the link to the By Format column, so you can get right to the list from the catalog page. Thanks for taking the time to send in your feedback, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-12-04
Type: complaint
Regarding: other

Patron Comment: The new copy machine is very annoying! Instead of lining up the article to be copied an pushing "print" button, you now need at least 5-6 steps. And it uses only 8.5 x 11 in paper. THIS IS PROGRESS?! Bring back our old machine!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-04
Type: general suggestion
Regarding: collection

Patron Comment: Can you split up the TV films, please. I borrowed Case Histories, Season 2, w/2 DVD's and there isn't enough time, 1 week, to watch both. Thank you. You use to split them up.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-04
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: i'd like to request an additional feature for the website. I would like to be able to pay fines on my "additional accounts" without needing to log in as that account. I can see how much the additional accounts, but in order to pay the fine, i need to log out and log in to that account specifically. What would be great is to have additional accounts' fines listed and available to pay under 'my fines' page. thanks!

AADL Reply: Hello, thanks for contacting us. This is an excellent suggestion but very challenging technically because of the way our fine payment system is intentionally walled off from the rest of the site on the back end. But we have our eye on a new system that would enable this and many other features. It's not on the horizon yet but the fines page is one of our big improvement targets for that project. So stay tuned, thanks again for taking the time to send in this idea, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library