What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-10-28
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: In the "Featured Events" column you fail to mention the location of the talk by Prof. Polk. I'm assuming that it is in the basement of the downtown lib. DBS

AADL Reply: Thanks for your interest in AADL events. The discussion on Brain Aging will take place on Wednesday November 4, 2015 from 7:00 pm to 8:30 pm in the Downtown Library: Multi-Purpose Room. Hope this is helpful! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-10-28
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Was the 9/14 talk by Jeff Yeager entitled "Finding Wholesale Happiness in a Retail World" recorded and is it available online at the AADL. Thank you. Douglas Smith

AADL Reply: Thanks for your interest in AADL events. The talk was taped and can currently be found on the front page of our website. Here is a link: http://www.aadl.org/aadl_events_20150914-ultimate_cheapskate Hope this is helpful! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-10-28
Type: suggest a title
Regarding: - NONE SELECTED -

Patron Comment: Hello! I personally love renting and watching the King of the Hill television series on DVD from the library ever since Netflix took every episode down. The AADL collection is missing several seasons, including Seasons 11, 12, and 13 which were just released on DVD this month. I think that if AADL were to add these 3 seasons to their existing King of the Hill collection, it would be a hit. Best

AADL Reply: Hello there, thanks for contacting us. We will be ordering these! Season 12 has already shown up in the catalog here: http://www.aadl.org/catalog/record/1482970 The other seasons should be along soon. Thanks again for your suggestion, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-10-27
Type: general suggestion
Regarding: branch building

Patron Comment: Please don't close the Library completely. There must be something you can do to help your patrons.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-27
Type: complaint
Regarding: branch building

Patron Comment: Close the library completely? Have you looked at all options. Please help us!

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-27
Type: complaint
Regarding: noise

Patron Comment: Apparently it's now AADL to speak in loud voice phone calls, conversations, between patrons and staff. Your staff should enforce your own rules. See Rule #11.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-27
Type: compliment
Regarding: customer service

Patron Comment: Anthony - computer room - totally courteous, helpful, patient, amazing staff member.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-27
Type: compliment
Regarding: customer service

Patron Comment: Andrea was very attentive, very helpful. She was nice. The other girl was nice but Andrea was more cordial.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-26
Type: other
Regarding: other

Patron Comment: Does the library still make used books available to community members and if so what is the process for donating books? If not, do you have other suggestions for where books can be donated? I have many books which are in need of new readers. Thanks.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell the receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-10-26
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: Do you have the talking book "notes from a small island" by Bill Bryson?

AADL Reply: Thank you for contacting the WLBPD@AADL! An order for Notes From a Small Island has been placed for you. Please know that you may submit book requests directly to wlbpd@aadl.org for processing anytime. Thanks again, Terry Soave Outreach & Neighborhood Services Manager