What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2014-12-06
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I recently heard that you have decided on a community book read choice and I was wondering if you could share the title of this book with me. Many thanks! Marijo

AADL Reply: Thanks for your interest in the Ann Arbor Ypsilanti Community Reads. Information about the Read may be found at aaypsireads.org This year's title is "A Tale For The Time Being" by Ruth Ozeki and the author will be appearing at Rackham Auditorium on February 11. Books are also available for check our at the AADL and Ypsi libraries, as well as for purchase at area bookstores. Hope this helps! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-12-06
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: My daughters and I have attended 2 recent workshops at the library - DIY decorating mug (last week) and making no-sew fleece pillows (today). I appreciate that the craft ideas are interesting yet easy to do, and that the library provides all the materials. My daughters learn something in each of the sessions and it is an enjoyable way for me to spend time with them. Thank you to the library staff for coming up with these workshops and being so organised! One suggestion I would like to offer is for Traverwood Library to hold more of such craft workshops. Currently, most of the craft workshops are at Pittsfield or Mallets Creek. Being a resident in Northeast Ann Arbor, it would be much more convenient for me and my neighbours if some of these workshops could be held at Traverwood. (I do understand that library events are probably spread out across the various branches to cater to residents in different parts of Ann Arbor, just that it would be great if an equal proportion of the craft workshops can be at Traverwood.) Thanks!

AADL Reply: Thanks for your interest in AADL events and in the craft events! We do try have have events at all of the branches - but I will also look more closely at the craft events and Traverwood - thanks for the tip :) Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-12-05
Type: catalog problem
Regarding: catalog/searching

Patron Comment: I belong to a book club, and we frequently check out selections from your Book Clubs to Go choices. We met last night, and none of us could locate the BCTG list on your website. It used to be listed (weirdly) under Unusal Stuff (none of us think it's so unusual), but it doesn't show up there anymore. Could you please modify the listings to give it its own listing & link, to make it easier to find?

AADL Reply: Hello there, we've been reorganizing that page a bit, and while Book Clubs To Go were linked on the Unusual Stuff page, you're right that they don't really belong there. I've added the link to the By Format column, so you can get right to the list from the catalog page. Thanks for taking the time to send in your feedback, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-12-04
Type: complaint
Regarding: other

Patron Comment: The new copy machine is very annoying! Instead of lining up the article to be copied an pushing "print" button, you now need at least 5-6 steps. And it uses only 8.5 x 11 in paper. THIS IS PROGRESS?! Bring back our old machine!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-04
Type: general suggestion
Regarding: collection

Patron Comment: Can you split up the TV films, please. I borrowed Case Histories, Season 2, w/2 DVD's and there isn't enough time, 1 week, to watch both. Thank you. You use to split them up.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-04
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: i'd like to request an additional feature for the website. I would like to be able to pay fines on my "additional accounts" without needing to log in as that account. I can see how much the additional accounts, but in order to pay the fine, i need to log out and log in to that account specifically. What would be great is to have additional accounts' fines listed and available to pay under 'my fines' page. thanks!

AADL Reply: Hello, thanks for contacting us. This is an excellent suggestion but very challenging technically because of the way our fine payment system is intentionally walled off from the rest of the site on the back end. But we have our eye on a new system that would enable this and many other features. It's not on the horizon yet but the fines page is one of our big improvement targets for that project. So stay tuned, thanks again for taking the time to send in this idea, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-12-03
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: Dear AADL: Two questions: 1. Any idea of when the outdoor lockers at Pittsfield will be working again? 2. When will you have Taylor Swift's new album, "1989?" It came out a couple of months ago. We love, love, love the AADL!! Thank you for your time!! thank you

AADL Reply: Hello, thanks for contacting us! The lockers have passed the hardware stage and are now in software; part of the problem is that we're working with volunteers so it's hard to move along. But they are still coming! Thanks so much for your patience; once they're back up they should be much more easily serviceable and repairable. We already had 1989 on order and it's now in the catalog: http://www.aadl.org/catalog/record/1464530 Thanks for your interest, and thanks so much for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-12-03
Type: complaint
Regarding: other

Patron Comment: To Upper Management, I have been observing current employees doing unfair and unprofessional things while working on the job and please be aware of these current employees: [redacted] needs to manage her attitude toward black women, when desiring black men shes really evil, [redacted] likes to stalk all women for men he finds interest in and yesterday he printed out my tax forms for a person seating at computer d and I was at computer 2. I found it to be very unprofessional and [redacted] is an ultimate stalker outside of business hours (he's everywhere) I would take pics but I figure I would give your administration an heads up on currently co-workers. I think you guys should hold meeting on what is expected on the job as customer service as well as security being jealous of everything learn to be thankful for what God has given and blessed you with oppose to evil. And be worthy of things will get better in time when you believe because I'm homeless and I have nothing but God. Thanks for your time.

AADL Reply: I am sorry that you are uncomfortable at the Library. I have read your comment, and thank you for taking the time to communicate with me. I will take your concerns into consideration as we train staff on customer service at the Library. Regards, Josie Parker Director


Date Received: 2014-12-03
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Is pre-registration required for the hour of code program on Fri dec 12th? If yes, could you please tell me how to do it? Thanks, Lindsey

AADL Reply: Thanks for your interest in AADL events. There is no registration for this event - just drop by and enjoy. We try to keep events open to all - and very, very seldom do we have registration. On the occasions when we do - it will be clearly marked on our website. Hope you enjoy the event! Thanks. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-12-03
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I saw earlier that there would be a craft event with making a trivet using corks - is this still coming up? I hope so!

AADL Reply: Thanks for your interest in AADL events. The cork trivet workshop will be held on Saturday December 20 from 2:00 pm to 3:30 pm at the Pittsfield Branch: Program Room. Hope to see you there! More info can be found on our website. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org