What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2014-04-26
Type: complaint
Regarding: other

Patron Comment: I am a temporary member at the delonis center due to being barred from my own apartment by court order i am the active lease holder at that apartment so my situation is not permenent however during my month stay at delonis i have noticed they serve decent food for lunch and dinner that is able to sustain ppl however during breakfast they serve nothing but surgary foods now you may wonder why im sending this kind of complaint to the ann arbor library this is actually a heads up to why you been having so many ppl trying to sleep in the ann arbor library and getting caught doing so i am adhd and my energy levels are usually very high even on NO FOOD for 24 hours i rarely ever get this tired to the point of passing out even on 3 hours of sleep and i got around 5 hours last night thats actually surplus for me believe it or not your problem with the ppl trying to sleep at library is directly the result of delonis intentionally setting everyone up to suffer a sugar crash every morning so they can not sustain energy levels in the day knowing full well the county outlaws sleeping in public place they practice sleep deprevation at delonis and some of their staff namly barry of delonis has admitted to me in person regarding their rule system "we kind of make things up as we go along" on the 30th i will be vacating delonis once and for all and stay at a hotel till the 8th until the court gets their information strait and lets me back to my apartment but plz do not take this complaint lightly nor take it as a complaint to the library plz forward this complaint toward the director of the ann arbor district library in washtanaw county and get him to file a complaint against delonis using this information they do not have an excuse to use these practices and they are intelligent enough staff to know their ethics are causing harm and increasing homeless problems not fixing them in fact they recently asked for far more money to continue keeping the warming center open then it actually costs john of delonis did the payroll utlity and expense math and the amount is around 9000 a month delonis asked for 45 000 in funding which means somebody is pocketing extra cash somewhere sleep is a basic human right so is decent food and the library does not deserve to have to put up with this problem caused and unleashed by somebody else the delonis needs to bear the heat for its practices btw they been doing this the entire month of april i been staying ask library staff for how many ppl have been caught trying to sleep in library and you can confirm what i speak of true please whoever recieves this complaint forward it to whoever has the highest authority on the library of ann arbor district library downtown washtanaw so they can file a high profile complaint against delonis center staff and get something done about the situation

AADL Reply: I am sorry for your situation. Josie Parker


Date Received: 2014-04-24
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: The website is great! A mobile version or a mobile app would be much appreciated!

AADL Reply: Hello, thanks for contacting us! We're so glad you like the website. You'll be happy to know we have a mobile version in development. I'll put you on the list for beta testing when we're ready. Thanks again for your interest, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-04-22
Type: other
Regarding: other

Patron Comment: Would the AADL or the Ann Arbor District Library Friends organization be interested in several years (around the past 20 years) of full sets of National Geographic Magazines? If so, please email me and tell me where these can be taken for a donation. Thanks

AADL Reply: Thank you of thinking of your public library. Unfortunately we generally do not accept donations of magazines unless they are prior to 1950. For the listing of materials accepted please visit: http://faadl.org/how_to_donate_books.html Karen Wilson, Administrative Assistant


Date Received: 2014-04-22
Type: other
Regarding: other

Patron Comment: Hi, I have couple of books that I would like to donate to the library. Do I just bring them into the library? I also have some past National Geographic issues. Would you accept that too? Thanks!

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Please note that magazines are not accepted. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-04-20
Type: general suggestion
Regarding: computer classes

Patron Comment: Has the AADL looked into online coding tutorials such as Tree House? The library mentioned in this article teamed up with Tree House to offer free online programming lessons. Other libraries have joined too. I was wondering if the AADL has any plans to offer such courses. Thanks! http://www.nooga.com/166141/learning-to-code-all-it-takes-is-a-library-card/ http://www.teamtreehouse.com

AADL Reply: Hello, thanks for contacting us! We have looked at Treehouse, it's a good product but it's quite expensive. We're looking at rearranging some of our database subscriptions, though, and your feedback is very helpful! Thanks again for taking the time to send this in, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-04-16
Type: other
Regarding: other

Patron Comment: I was inquiring if and when you have any used book sales? Any information would be great! Thanks in advance.

AADL Reply: Used book sales are sponsored by the Friends of the Ann Arbor District Library and information regarding the Friends may be located here: http://www.faadl.org/ Karen Wilson, Administrative Assistant


Date Received: 2014-04-15
Type: other
Regarding: employment/volunteering

Patron Comment: I was wondering if AADL accepts middle school volunteers for the summer. My oldest son is 14 years of age & was interested to see what kinds of opportunities AADL has for kids his age.

AADL Reply: We will definitely have a need for volunteers this summer, and opportunities will include filling Summer Game orders, as well as assistance at summer programs. I don't yet know the details, as these are generally finalized in May, but students between 14 and 18 years old are eligible to volunteer. As soon as we are ready to start the sign up process, we will post details on the website and at each branch. Please check then, or feel free to contact me when we get closer to the summer. You are also welcome to contact me with any other questions. Thank you! -Eric Schoenbaechler, Youth and Adult: Services & Collections Supervisor


Date Received: 2014-04-15
Type: general suggestion
Regarding: catalog/searching

Patron Comment: It would be nice if, when you are logged in and browsing the website, there was a pop up notification that tells you if you have checked out an item before when you click on a given item. This would be very helpful for people who read a lot or watch a lot of movies and cannot always remember what they have read or seen before! Thank you.

AADL Reply: Hello, thanks for contacting us with your idea! We've had a few other requests for a feature like this, and we'll be looking for a way to make it happen as part of a future release. Make sure you've got your checkout history turned on under my account > edit > preferences so that your checkouts will be recorded for when this feature is ready. Thanks again for your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director Ann Arbor District Library


Date Received: 2014-04-12
Type: other
Regarding: other

Patron Comment: Should we change passwords? Have you dealt with the Heartbleed security issue?

AADL Reply: Hello, thanks for contacting us. We applied the heartbleed patch as soon as it became available. We've reviewed our logs and see no reason for users to change passwords. We are reissuing our certificates which will happen transparently with no need for action by you. Thanks for your concern, and please let us know if you have any other questions. -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-04-11
Type: complaint
Regarding: other

Patron Comment: It is a waste of money sending out post card received today "Our stars are your stars". Use the dollars wisely.

AADL Reply: Ms. Wilson, Thank you for letting us know how you feel about the postcard. Regards, Josie Parker Director