What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-04-29
Type: complaint
Regarding: other

Patron Comment: I wish you would extend the borrowing time for DVD's!!! Considering that we have no control over the date that we can actually pick them up, the 5 days allowed are woefully inadequate, especially for those of us who work full time, have to get to sleep at 10 pm in order to get up at 6:00 am! If all video rental places had not shut down, I would certainly not borrow videos/DVDs from the AADL! As it is, I pay more in late fees on DVD's than I would have paid in rentals... It is unseemly to take advantage of changed circumstances. I believe that altered realities should lead you to reconsider your policies... Perhaps it would make sense to have a 2-tier approach to DVD loans; short borrowing periods for recent releases (the "hot" videos), while old, classic videos can be borrowed for 15 days, with much lower late fees? Please reconsider this often onerous policy...

AADL Reply: Thank you for the suggestion, and we will certainly take your comments and experience into consideration when we are considering loan periods and late fees. Regards, Josie Parker Director


Date Received: 2015-04-28
Type: other
Regarding: other

Patron Comment: Recently I made a suggestion to the staff at one of one of your branch libraries. At times I will do this and consistently am told to do it through the website, that the powers that be respond best to users. Most of the time I don't bother. I saw something that could be improved, normally with tiny or no expense, and told a responsible person. Forced to type these sentences, I am dealing with an organization that prefers to communicate through a website. I like to support local organizations by going into stores and such. Other people like Amazon and support them. I guess that most people who work for a library have strong people skills, they seem quite happy talking to people. Funny about that. Human to human communication functions very differently that communicating through typing. Presenting an idea in person allows for clear explanation and reasoning. Typing on a webpage? Not so much. You can't see the other person. You do not get non-verbal feedback about the light of understanding, the light of bored out of their mind, the light of blowing you off, etc. You cannot adjust your presentation to the person. Anyway, I do wish you well. John

AADL Reply: Mr. Arkinson, Thank you for letting me know your feelings about using the website. My phone number is 734.327.4263, and my office is in the Downtown Library. People stop in to talk to me regularly, without appointments, and call me, too. Your suggestions may or may not be those that staff at the different libraries can act on, and they correctly have directed you to those who can make decisions about improvements or changes. Please don't hesitate to contact me directly. Regards, Josie Parker Director


Date Received: 2015-04-28
Type: complaint
Regarding: collection

Patron Comment: You have such a bad book collection. I'am glad it's not a real library.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-04-28
Type: complaint
Regarding: other

Patron Comment: The new copier is ridiculous! 6 steps to copy a page. Good grief!!! Much added complexity with zero benefit. Otherwise, great branch with great stuff.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-04-28
Type: complaint
Regarding: branch building

Patron Comment: What in the world is going on with this library? My kids and I came here today for the first time in a while and I can't believe all of the homeless and mentally disturbed people there are sitting around and sleeping inside the place. I never felt so unsafe any place in Ann Arbor ans I did here today. When did this place become the hangout for the very young and homeless? You need to clean it up and make it safe again in here.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-04-28
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hi, Parents of my middle school students are seeking writing opportunities for their kids this summer. Will the AADL offer any writing camps or programs Summer 2015? Thanks! Wendy Raymond wenrays@gmail.com raymond@aaps.k12.mi.us

AADL Reply: Thanks for your interest in AADL events. This year, AADL began a workshop series for adults and teens called - The Emerging Writers Workshop - and is an opportunity to work with established writers. Each month a different topic is explored and there is also a separate session later in the month where writers critique other writers work. These are held at Traverwood Branch usually on the first Thursday of the month, in the evening at 7 pm. You can see information on our May session on our website now - and summer sessions will be posted in a few weeks. Hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-04-27
Type: compliment
Regarding: customer service

Patron Comment: I just wanted staff to know how much I appreciated their warm welcome to everyone who came into the library to seek shelter during the recent tornado warning. I was downtown in a small vehicle and waiting for my daughter to get out of class. When the warning sounded I panicked because I could not think of anywhere I could seek shelter and remaining in the car on a tree lined street seemed to be very unwise. My husband called and suggested the main library. I was afraid that it might have closed due the the warning, but the staff had kept the library open to provide shelter for people who needed it. There was a safety officer greeting people at the door and directing everyone downstairs. There were a number of staff downstairs and all of them were calm, welcoming, reassuring, and friendly. I'm certain that this was not easy for them as there were so many of us down there and some patrons were talking about leaving before the warning had ended. Staff did a wonderful job with them. They said that they couldn't force them to stay, but hoped they would because they wanted them to be safe. The patrons responded well to this and stayed. Thank you so much to all the staff, who worked very hard to help everyone be as comfortable as possible, and handled the large crowd with remarkable skill. They all went above and beyond. Each one of them deserves recognition and many thanks. With appreciation and gratitude, Katherine L.

AADL Reply: Ms. Litow, I am so glad that you chose to shelter at the Downtown Library, and I am passing your lovely note along to the entire staff. The AADL does not close any of its buildings during tornado warnings, and does provide shelter in all of them for those who are in the buildings or seek shelter as you did. I am very glad to hear that we were composed, calm and pleasant through it all, and that you are safe and sound, too. Thank you so much for taking the time to send this note to me. Regards, Josie Parker Director


Date Received: 2015-04-27
Type: request and renewals
Regarding: - NONE SELECTED -

Patron Comment: Is it possible to order another Metal Detector (ACE 350 metal detector) to be available for check out? There are currently 12 requests on one metal detector with a two-week check out on the tool. And maybe the penalty for returning it after the deadline should be more than $1 a day? It is currently late as it was due on 4/22 and I don't think the late fee is enough of a deterrent to return it on time. (Additional note: metal detectors are not of much value in the winter time so people want to use it only certain times in the year.) Thank you.

AADL Reply: Hello there, thanks for your interest! We have another ACE 350 about to go out, and 7 more metal detectors (a newer model) ready to hit the shelves as soon as the bags arrive. Thanks for your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2015-04-26
Type: compliment
Regarding: branch building

Patron Comment: Hello, I would like to express my support for the West branch. I appreciate how many wonderful resources West has in such a small space. It is also so conveniently located, by which I mean, not located all by itself. I can stop in while visiting nearby places in the community -- it does not require a special trip or the time consuming effort of buckling and unbuckling children in car seats (particularly tiresome in winter) and parking yet again. This makes a difference to me, even though I actually live across town from this branch! It is my children's favorite branch. I love the bigger branches, but I hope the library keeps in mind the convenience of locating a library branch in a mini-mall, which makes it easier to access for library patrons including those new to Ann Arbor or new to library usage. I even think another small library branch should be considered! Best regards,

AADL Reply: Dear, Thank you very much for this lovely note about Westgate and your interest in smaller branches located in shopping centers. We do appreciate the feedback, and will certainly take your suggestions into consideration as we plan for the future at AADL. Regards, Josie Josie Parker Director aadl.org


Date Received: 2015-04-24
Type: other
Regarding: other

Patron Comment: Hello AADL, Does the library accept materials donations? I have all 52 issues of the journal Nature from 2014. While they are valuable and interesting, they do take up a lot of space. I don't need to hang on to these, and I would rather they go to someone who can use them than to the recycling bin. Is this something that I can donate to the library? If so, where can I go to drop these off? Thanks!

AADL Reply: Thank you of thinking of your public library. Unfortunately we generally do not accept donations of magazines unless they are prior to 1950. For the listing of materials accepted please visit: http://www.faadl.org/ and follow the "Donate Books" link. Magazines can be recycled at Recycle Ann Arbor. For more information please visit: http://www.recycleannarbor.org/?module=Home Karen Wilson, Administrative Assistant