What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-12-16
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: do you have a senior citizen computer class for beginners? I have friends with a new laptop who are just "lost" in computerland! English is 2nd language for both and neither is familiar with keyboards. I am trying to find them some help.

AADL Reply: AADL is not currently offering basic computer classes, but we do recommend you check out the online resources we have listed on our website at: http://www.aadl.org/handouts. These online resources are the same ones we were accessing when we were offering beginning computer classes and we think you will find them useful. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2015-12-14
Type: reference question
Regarding: - NONE SELECTED -

Patron Comment: Is there a maximum number of times a book can be renewed online?

AADL Reply: Hello, thanks for contacting us. Our procedures offer unlimited renewals so long as there are no requests for the title; however the system breaks a bit when you pass 255 renewals. If you get close to 255 renewals on a title and still wish to renew your checkout, just let us know via contact us and we can reset your renewal count for you. Please let us know if you have any other questions, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-12-13
Type: complaint
Regarding: - NONE SELECTED -

Patron Comment: Have patiently waited for Stars Wars Episode One the PHANTOM MENACE. I see that two of the 9 copies are LONG overdue.....do you ever call patrons to return? Order additional copies of items that are extremely popular?? Paying for an overdue two week video means nothing to many Ann Arborites but how shameful for those of us waiting for these items. I would appreciate knowing your policy of items not returned for a month. Thanx...carolyn knake At first I put this down as a suggestion but I feel it is a justified complaint that needs to be answered. I have been an ardent supporter of the Ann Arbor public Library for many years; helped open the West Branch when it was in Maple Village....never a complainer but need the answer to this..and why no videos? Just Blue Rays??? Having taught in the public schools for decades, I am aware that many families only own OLD VCRs...and am a dreadful "rule follower" Thank you for taking the time to read and answer this. carolyn knake

AADL Reply: Hello, I am sorry that you are having to wait for a copy of a Star Wars film. We do have policies regarding ordering more copies when holds reach a certain threshold, and no, we do not call people asking them to bring in items. We do send email and mail post cards to those without email. We bill for items that are not returned, and if, after a period of time, the bill is not paid, we report the debt to Unique Management, a company that specializes in credit issues in libraries. We stopped adding to the video cassette collection years ago and let the collection essentially wear out. We have DVD's and Blue Ray now because that is what patrons have indicated they need. I don't doubt that some people still have old VCR players, just as some people still have turntables. I do appreciate your frustration, but the Library has never guaranteed that any item will be available in a specific amount of time and that is because people are unpredictable, and we can't count on everything coming back on time. I do hope that you can appreciate the dilemma. Thank you for letting us know your concerns, and I do hope that you get the film very soon. All best, Josie Parker Director


Date Received: 2015-12-10
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: This message is intended for the Tools library folks. I was so impressed by the number of items that are available under the Music Tools section - what a wealth! Would AADL consider purchasing a USB turntable? I suspect a lot of us want to digitize our LP collections from way back when - but when we're done, we'll have no use for a turntable. This seems like an ideal tool to be loaned out! Thanks for doing what you do,

AADL Reply: Hi Deb, thanks for the suggestion! It's a good one and we will keep it in mind for a future addition. Thanks again for taking the time to send this in, and thanks for using your library! -eli


Date Received: 2015-12-08
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, I am new to Ann Arbor and hoping to bring my niece to some of your computer programming classes for kids. We plan to attend the event at the downtown location this Sunday, December 13th. Do we need to register in advance for the event? If so, how do we register?

AADL Reply: Thanks for your interest in AADL events. There is no registration for this event. Just come and enjoy! Hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-12-08
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Question: Can one donate used books to the Millets Creek Branch or can that only be done downtown at the central Library? Thank you.

AADL Reply: Thank you for you interest in book donations, and we do only accept donations at the Downtown Library. You may ring the bell at the staff entry next to the loading dock off William Street and someone will help you. Thanks again. Josie Parker Director


Date Received: 2015-12-08
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hello, I was wondering if any of your locations offer exam proctoring services? I am nearing the end of my semester for my online college and need to find a proctor site. -Erin

AADL Reply: I am sorry but the AADL does not offer exam proctoring services. All best with your finals! Josie Parker Director


Date Received: 2015-12-08
Type: other
Regarding: - NONE SELECTED -

Patron Comment: My question concerns library meeting rooms: do you allow food/beverages to be brought in if a group uses a library meeting room? And if so, how does one book a meeting room? It would be for a the Michigan Municipal League, a non-profit local government organization. We want to have a departmental goal setting meeting, 6 people, about 4 hours. Kim Cekola Research Associate/Publications Editor Information & Policy Research Department Michigan Municipal League kcekola@mml.org

AADL Reply: Ms. Cekola, Please visit our website at aadl.org/services/roomrentals and there will you will find our information regarding room rentals and fees. We do allow food and drink in most of our spaces for a fee. We would be glad to have the MI Municipal League using our spaces. You may contact me directly with questions after you have reviewed the information. Sincerely, Josie Parker 734.327.4263 josie@aadl.org


Date Received: 2015-12-03
Type: general suggestion
Regarding: collection

Patron Comment: Now that Michigan State University has the largest media collection in the US and is lending it via MeLCat, I hope AADL will consider changing its policy of not participating in AV lending and borrowing. If you are not yet familiar with the MSU collection, please see http://msutoday.msu.edu/news/2015/donation-builds-largest-us-media-collection-at-msu/ Thanks for considering!

AADL Reply: Thank you for reminding us of the MSU media collection. The issue for AADL is one of the cost of replacement caused by damage in transit, and the loss of materials by the borrower, and not one of availability. Thank you for the suggestion, and I'll pass along your request to the staff here who manage our MEL service. Regards, Josie Parker Director


Date Received: 2015-12-02
Type: compliment
Regarding: - NONE SELECTED -

Patron Comment: This is a little bit overdue, but a few weeks ago on a Saturday or Sunday (I'm guessing Sunday), I stopped by Traverwood to pick up some holds, some of which I knew I wouldn't have time to read. I gave a few back to the desk for their next reader and walked away to look at DVDs. The staff member from the desk (maybe his nametag said William?) walked up to me and told me that he would be more than happy to help me move myself further down the list on some of my holds to ensure that I wouldn't have to have the books come in again and then not have time to read them. We went through my (substantial) hold-list and he took the time to very kindly move me further down the list on a bunch of them (mostly to the end -- I don't read that many popular books). I've been told that there's no "suspend holds" option on your catalog, so this was a great solution to prevent you from having to send me books that I knew I couldn't read on time. The two times that I'd asked in the past with this same issue, the people at the desk just kind of shrugged and said there was nothing they could do. This is the kind of service that I've come to expect from the library. That's why having this excellent customer service was such a wonderful gift. So, thank you so much for 'William' (?) who was just wonderful. He not only solved a problem that I didn't even think to ask if it could be solved, but also he went out of his way to approach me. It was great!

AADL Reply: Thank you so much for letting us know, and I will make sure that the staff person receives your note of thanks. Regards, Josie Parker Director