What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-05-23
Type: other
Regarding: other

Patron Comment: A question about the Downtown closing - is its inventory still available? Can items that are "stocked" at Downtown still be requested for checkout and pickup at other locations, or will the entire downtown inventory be unavailable during the Downtown renovations? This was not stated in the shutdown announcement in the news feed. BTW... Searching for "Summer Game 2015" showed an announcement for an ENDING party on 8/31/15, but no announcement for the START of the summer game this year!. Please add a starting announcement to the news soon with some details. Thanks! - Keith

AADL Reply: Dear Keith, Items Downtown won't be pulled to fill hold requests during the closure, but they can be requested during the closure. Two floors are being re-carpeted and the public stairway is being sanded and re-painted during the closure and these activities will limit our access to major portions of the collection. We are also using the closure as an opportunity to shift collections within the building. We will fulfill requests from Downtown as soon as we can after the May 29th closure. I have passed your observation about Summer Reading along and you should see an announcement about Summer Game 2015 soon. Thanks for asking, and I hope you can understand why things may be a little unusual as we work around the closure of the Downtown Library. Regards, Josie Parker Director


Date Received: 2015-05-21
Type: complaint
Regarding: fines

Patron Comment: Maybe sending people to collections over a public service is in poor taste. I have always paid my fines in the past. I am an ex combat two tour marine corps infantry veteran. I find it rude and offensive for you to send me to collections over 54 dollars. Thank you for your service to our country.

AADL Reply: Dear Sir, If your account has been sent to collections it means that our multiple attempts to contact you have failed, and that your material is very, very overdue. Our goal is to have material borrowed from AADL returned in good shape and working order. If you have returned all of the material, please call me at 327.4263 and we can work something out about the fines. Regards, Josie Parker


Date Received: 2015-05-20
Type: complaint
Regarding: collection

Patron Comment: I'm saddened by the large number of witchcraft/magic books in the children's section. I much prefer that my child have classic literature available to him in overwhelming quantities instead of whitewashed occult "literature."

AADL Reply: I am sorry that you are saddened by the content of the collection for children at AADL. If you do not find in the AADL collection titles in classic literature for children that you wish your child to read, please let us know. We will be very happy to try and purchase them. If your child enjoys them, many other children likely will, too. Regards, Josie Parker Director


Date Received: 2015-05-20
Type: compliment
Regarding: compliment

Patron Comment: Good Evening - In early April, I used the website to submit a request that was promptly and perfectly fulfilled by Kathy Randles, and I just wanted to write to share my sincere gratitude for her incredibly quick and effective solution! Thank you so much to her, and thanks for maintaining such a great website that allows your users to be able to easily communicate when a need arises, and it provides such incredible access anywhere in the world! Thank you again! - Sarah Frantom

AADL Reply: Dear Sarah, Thank you so much for writing to let us know how much you enjoy aadl.org, and especially, thank you for thanking Kathy so publicly. I'll make sure that Kathy sees your message. Regards, Josie Parker Director


Date Received: 2015-05-19
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: It would be nice if the computer stations had been vacuumed. Underneath the tables it looks like smooshed crackers and scrap wrappers. Knowing that eating in the library is prohibited, I had not participated in the mess making. Yet, there is a mess. Thank you for allowing us this service.

AADL Reply:


Date Received: 2015-05-18
Type: complaint
Regarding: other

Patron Comment: I am still filing a complaint of library card fraud and did not think the under graduate student can handle the auto books that were s Stole in MY NAME let the Flint Public library know of my overdue fee for lost or truly bought books namely Internet for Dummies Thank You little flick you from a butt stick post

AADL Reply: We are sorry for your troubles, but your message is not clear. Please let us know if we can be of assistance. Regards, Josie Parker Director Ann Arbor District Library


Date Received: 2015-05-18
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I work for Recycle Ann Arbor and were hoping to discuss a possible partnership to benefit both the library system and increased recycling efforts- specifically aimed at educating regarding contamination issues and overall "better" recycling habits. We know that the AADL system has a solid foundation in this community and appreciates the overall “green” and sustainable practices that are important to the members of the Ann Arbor community. Our general idea is that we could create a display to be housed in one of the glass cases, bulletin boards, or entryways of any of the libraries. We could put actual items that CAN and CANT be recycled in the Ann Arbor community. Earth Day has passed, but we could capitalize on November 15th being America Recycles Day and partner during that month. However, we are open to any months available. The downtown library may be a good fit, but we are willing to partner with any branches. I personally live in walking distance to the Mallets Creek branch, but would easily partner with any and all branches available. Many residents, often need a refresher on what can and cant be recycled– not only would this be a general reminder of recycling practices right to the community, BUT it would also showcase the AADL system as a forward-thinking and sustainable company—which the Ann Arbor community appreciates immensely. I hope to discuss this idea further in the near future with an AADL staff member. Thank you in advance for your time.

AADL Reply: Thanks for contacting AADL regarding exhibits for promoting recycling practices. I would be happy to talk with you further, if you want to contact me directly. You may reach me at (734) 327-8327 or soavet@aadl.org. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2015-05-18
Type: other
Regarding: other

Patron Comment: I have over 400 items in my Checkout List. They can only be deleted one at a time! Not only that, after the deletion the list reverts to the beginning instead of to where the deletion occurred! Isn't there any way around these two very time-consuming features???

AADL Reply: Hello, thanks for contacting us. We're sorry that this feature is awkward. You can delete your entire history if you'd like from your my lists page, but there isn't currently an easier way to select items and delete in one go. We have some enhancements planned here to make this easier down the road, but for now, there is a trick that can save restarting the list each time. When you go to delete an item, right click on the delete button and choose open in new tab. You can then click delete in the new tab, then close the tab and return to your spot on the list. Hopefully that will help a bit in the meantime. Thanks for your patience, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-05-18
Type: other
Regarding: website

Patron Comment: Your website is not particularly helpful. It says that one can review a book, but doesn't say how, other than to tell one that one must log in. It also does not tell one how to create a list that other patrons can browse.

AADL Reply: Hello there, thanks for contacting us. We're sorry that this was confusing. After logging in, you'll find at the bottom of the page for each title a button that says Write a Review! You can just click on that to review that item. Also, once you've logged in, you can add items to a list or a new list by clicking the Add to Other List button for that title. You can find you lists under the My Lists button on the left side of your my account page, and you can make any list public by clicking Edit List Details and then checking the public box, then clicking save. I hope that is helpful. Thank you for your patience, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-05-16
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, I am writing from Westchester County in New York State. I was looking on-line for libraries that have Washi Tape craft programs and noticed that your library does. I have become interested in this hobby and I was thinking about contacting my local library to do a craft program there. I would like to ask your suggestion/opinion on some things please. What do the participants bring to the class, what should I bring, what do you think I should charge for doing a program? Any other info would be very much appreciated! Thank you!

AADL Reply: Thanks for your interest in AADL events. We offer many craft programs at the Library and they are very well attended. We do not charge any fee to attend and we purchase all of the supplies needed for the event. Hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org