What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-04-09
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: I saw a program I was interested in and I followed the link to your homepage. No where did it say who you were. AADL may be understood by folks in Ann Arbor but I went to "About Us" to figure out where the program was. Thanks for the chance to share.

AADL Reply: Hello, thanks for mentioning this! Ann Arbor District Library does appear in the webpage title but tabs can make that a lot harder to see. We'll keep this in mind as we continue to work on the site. Thanks for your patience, and thanks for using AADL! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-04-09
Type: login problem
Regarding: - NONE SELECTED -

Patron Comment: I have been enjoying playing Go(Baduk) games for long time in Plymouth Road Library. But since 2-3 months ago I was unable to login at all. The computer says due to some security problem. I would appreciate if that problem is fixed and I may be able to play the games again. Sincerely Yours,

AADL Reply: Hello, thanks for contacting us. We're sorry you're having this trouble. Can you tell us the URL or how to get to the Go game you like to play? Then we can figure out why it's not working. Thanks for your patience, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-04-07
Type: other
Regarding: other

Patron Comment: Saw this and thought I'd pass it along. It's a picture of a library in Kansas City, apparently (not sure which KC). How cool would this be in Ann Arbor? http://imgur.com/k6Sf5 (and i'm a legit and loyal library patron; that link is trustable) best Nan

AADL Reply: Nan, We love hearing from "legit and loyal" library patrons! Thanks for the image. I have it in a file for "ideas", and it is inspiring. All best, Josie


Date Received: 2014-04-07
Type: other
Regarding: other

Patron Comment: Does Ann Arbor district library have outdoor drop off box?

AADL Reply: Thank you for your question! Yes, the Ann Arbor District Library has outdoor drop boxes at east location. Downtown, you will find the boxes on the William St. side of the building. At Malletts Creek, you will find the boxes on the entrance side of the building, to the left of the entrance if you're facing it. At Traverwood, you will find the boxes on the Huron Parkway side of the building. At Pittsfield, you will find the boxes on the side of the building that faces the parking lot. At West, you will find the boxes on both sides of the entrance. I hope this helps! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-04-06
Type: other
Regarding: other

Patron Comment: Do you accept book donations? I have several German books and DVD's (most of them rather new) I would like to donate. Please advise. Thanks so much.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-04-04
Type: other
Regarding: room rental

Patron Comment: Can Westgate Branch space be reserved for a meeting on the evening of April 10th? Thank you

AADL Reply: I am sorry, but there is no rental space available at the West Branch Library. Karen Wilson, Administrative Assistant


Date Received: 2014-04-04
Type: other
Regarding: programs & events

Patron Comment: Last Saturday I was at the Children's room making a robot with my granddaughter. I wanted to thank all the people who worked putting this lovely event together. As a grandmother and ex elementary school teacher, this was a big job and very well done. Thank you all!

AADL Reply: I'm so pleased to hear that you and your granddaughter enjoyed the event. I have passed your kind words along to each staff member who was working last weekend. We look forward to seeing you and your family at future programs! -Eric Schoenbaechler, Youth & Adult: Services and Collections Supervisor


Date Received: 2014-04-02
Type: other
Regarding: other

Patron Comment: I can't find information about the Friends of the Library book sales on Saturday. What are the times, please. Thank you.

AADL Reply: For information regarding the Friends of the Ann Arbor District Library please visit: http://faadl.org/book_shop.html


Date Received: 2014-04-01
Type: complaint
Regarding: computer classes

Patron Comment: I have been waiting to take some of the computer classes that were offered in 2013. I was told by the librarian that they are no longer offered. If possible please reinstate the classes. i am sure that I am not the only person interested. I would appreciate a reply. Thank you for yoour time.

AADL Reply: The information you received from staff is correct, AADL is no longer offering computer classes, but we are evaluating how we might more effectively offer computer assistance in the future. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. If you have any further questions, please feel free to contact me directly. Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-03-31
Type: other
Regarding: room rental

Patron Comment: To whom it may concern, My name is **************, and I am a member of APO, the service fraternity on UM's campus. We are looking to host a literacy-related outreach event, and we're wondering if it might be possible to reserve space at the public library. Specifically, we're hoping to bringing in board games and coloring books that promote reading, thereby giving local students an opportunity to come and go, draw and play as they please. Do you have any rooms we might reserve for the weekend of the 19th? Thank you so much for your help, and we look forward to hearing from you. Best,

AADL Reply: Currently two locations, Malletts Creek Library and the Pittsfield Library have rental space available on 4/19/14. We are closed on Easter Sunday, 4/20/14. For information regarding our room rentals please visit http://www.aadl.org/services/roomrental Karen Wilson, Administrative Assistant