What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-05-28
Type: general suggestion
Regarding: computers

Patron Comment: On computers please make "end your session" super easy to find on screen.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-28
Type: complaint
Regarding: noise

Patron Comment: Every time I come to this library to do some thinking, the ball-blowing contraption for the kids is relentlessly going. Please get rid of it!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-28
Type: general suggestion
Regarding: other

Patron Comment: There should be a R-rated section in the Library. I sometimes miss the R in small print on the cover but I would not miss an aisle.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-28
Type: general suggestion
Regarding: other

Patron Comment: Post a larger sign that dipicts AADL policy of all covered beverages as a matter of policy.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-28
Type: complaint
Regarding: branch building

Patron Comment: Get rid of the rocks next to the street at the Traverwood Branch before some is killed.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-28
Type: complaint
Regarding: facility issue

Patron Comment: The women's restroom on the lst floor is disgraceful!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-28
Type: general suggestion
Regarding: branch building

Patron Comment: I am puzzled as to how the Downtown AADL gets such high ratings; yeah, great staff, cool events and guests -- but, man, that computer center on the 2nd floor is like a sting operation waiting to happen, and don't get me started on the machines. Re-locating to the first floor where the mystery lit and CD's are puts everyone in plain view of the windows.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-28
Type: other
Regarding: renewals

Patron Comment: I had trouble with the online system renewing my movies. It did not register the renewal implying they were reserved. I refreshed the page to ensure this was accurate. When I arrived at the library the were renewed.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-28
Type: general suggestion
Regarding: branch building

Patron Comment: How plans coming for an update of West Branch? It's time.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: general suggestion
Regarding: branch building

Patron Comment: The West Branch needs freshening up - it is dingy, smelly and dreary. New carpet, please, cleaning doesn't work. Paint the walls and trim behind the counter wall - full wall - maybe use contrasting colors for wall and trim. Clean windows regularly - fingerprints always showing.

AADL Reply: This comment was submitted anonymously.