What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2014-06-13
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Is there still a free book given for completing the Classic Summer Reading Game for Teens?

AADL Reply: Hello, yes, absolutely! We just forgot to print that on the card. Kids and Teens can just bring the completed card to any desk to get a free book. Thanks for asking, and thanks for playing! -eli


Date Received: 2014-06-13
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Hi AADL, I am a Summer Game player, and I would like to suggest a new feature for Summer Game. It would be useful if there was some way to transfer points to another player's account, so that, for instance, if two players wanted to buy the same item, but neither had enough points, they could pool, and share the one item. I don't know whether or not there is any way to add this feature to the game, but please consider it. Thanks! P.S. I am looking forward to playing Summer Game 2014 all summer long! :-)

AADL Reply: Hello, thanks for asking! While you can't transfer points automatically, we can transfer points on request whenever you'd like. Just drop us a contact us and let us know the player number to transfer from, the player number to transfer to, and the number of points to transfer. Let us know, we can take care of it! Thanks for asking, and thanks for playing! -eli


Date Received: 2014-06-12
Type: other
Regarding: other

Patron Comment: Is there a date for when the lockers will be fixed for Pittsfield library? Is this the only Library where it doesn't work? It's been over a year now. Thanks.

AADL Reply: Hello, thanks for contacting us, and thanks for your patience. After the product was discontinued by the vendor, we found a local company that's been working with us to get the lockers working again. We have some of the system repaired, but we're now looking for ways to offer the lockers without a keypad, as that is the most failure-prone component. Our current plan is that users can unlock their locker via cell phone or by scanning their library card. We don't have a date yet, but we hope to have the system back up by the end of the summer. The Malletts Creek Branch lockers are still working, so you can have your items sent there to use those lockers if you wish. Let me know if you have any other questions, and thanks again for your patience. -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-06-12
Type: other
Regarding: branch building

Patron Comment: Hi, I was wondering why the hours that Traverwood library is open have changed. I learned about the change via twitter and a google search, but neither source provided a reason why Traverwood's only open from 8:30am to 4pm. Thanks for your help! Best, Gabrielle

AADL Reply: We are so sorry that Google is so wrong! We have filed a claim with Google to correct this information. Nothing has changed regarding library hours at any location. Please go to aadl.org if you are ever in doubt about library hours or events. Regards, Josie Parker Director


Date Received: 2014-06-10
Type: other
Regarding: other

Patron Comment: I would like to comment on City Council Planning Meetings

AADL Reply: http://www.a2gov.org/Pages/default.aspx is the website for the City of Ann Arbor. On that page under "Departments" you will find a link to the Planning & Development Department webpage. Click on the "Planning" link and you will be taken to another page (scroll to bottom) that has information regarding "Citizen Participation" which tells you how to submit comment. Karen Wilson, Administrative Assistant


Date Received: 2014-06-10
Type: complaint
Regarding: branch building

Patron Comment: Hello, During the three years I've lived across from the Traverwood library branch I've nearly been in numerous car accidents on both Traverwood Drive and Huron Parkway due to library patrons making U turns to park next to the library. I love living next to the library and it's a wonderful facility, with wonderful patrons I'm sure. However the irresponsible driving that goes on around it so that patrons can park next to the front door shows a complete lack of responsibility toward other drivers and is also incredibly dangerous. I don't know if this is an issue you can deal with or that the city needs to be notified of, but some sort of parking enforcement needs to take place. Today a driver attempted to make a U turn from the right turning lane at the intersection of Traverwood and Huron Parkway in order to park on Huron Parkway while I was in the left turning lane. They nearly gave me a heart attack and caused a major accident, and this happens all the time. Again, I fully support the library, but I've talked to numerous neighbors that have similar issues with the sudden U turns and would like to see them addressed.

AADL Reply: I understand the concern, and while I share your thoughts, I am unable to affect any change. You are not the first person to complain about driver's making U turns around Traverwood, and we have passed along the complaints to the AAPD, I recommend that you, and all of the neighbors that you reference, write letters to Chief Seto outlining the problem and your concerns. The width of the street and the fact that Huron Pkwy is a through street at that intersection creates an opportunity for U turns. I wish that I could help you, but the Library is not able to do anything about traffic enforcement other than report problems as they occur. I thank you for taking the time to contact us. Sincerely, Josie Parker Director


Date Received: 2014-06-10
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello Would like to know when and where the next computer classes are going to start . Thank you

AADL Reply: Thanks for asking about computer classes at AADL! We are not offering computer classes at this time, but we encourage you to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again, Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-06-09
Type: reference question
Regarding: - NONE SELECTED -

Patron Comment: I currently work for Catholic Social Services of Washtenaw County and was wondering if any of the library locations have a learn to read program. I am currently working with an older adult with a developmental disability that wants to pursue his education but has a very low reading and education level. If AADL has a program that teaches persons how to read, or knows a resource that does I would appreciate that information. Feel free to contact me via email.

AADL Reply: Thanks for the email! AADL does not currently offer programs in adult literacy, but we recommend you contact Washtenaw Literacy (www.washtenawliteracy.org), who does. You may reach them directly at (734) 879-1320. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-06-09
Type: other
Regarding: exhibits/displays

Patron Comment: How do artist arrange an exhibit of their art at the Library? Our daughter Andrea Kaminski is a Graduated of the College for Creative Studies in Detroit. She currently has a photo exhibit at Matthaei Botanical Gardens.

AADL Reply: Thank you for contacting AADL about exhibiting artwork at either the Downtown or Malletts Creek Branch location! You may go here: http://www.aadl.org/events/exhibits, for more information on our exhibits program, to review the current schedule, and to download an application. If you have any further questions, please don't hesitate to contact me directly at (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-06-09
Type: other
Regarding: other

Patron Comment: Hello, This is ************, member of AADL. I have a lot of books and the space at my home for these books is a problem. I wonder if it's possible to donate some magazines and books to the library. Thanks !

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. Please note that magazines are not accepted. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant