What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-09-04
Type: other
Regarding: other

Patron Comment: Question -- How do I donate books? I took them to the main library this afternoon thinking that there was a bin behind the library but there were only refuse bins.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-09-04
Type: general suggestion
Regarding: branch building

Patron Comment: Hi, I am a regular visitor to Traverwood and I think that it is a magnificent building. However there is a three foot wide section between the sidewalk and the street that has been very poorly landscaped. It consists of pebbles on top of black fabric and because it is on a slope the pebbles are always on the street. Apart from the esthetics there is a potential safety issue. There is car parking on the street at this section requiring people to,scramble over the pebbles which are loose. There are also dead trees in this area. This landscape design was not well thought out and the building deserves better. Sincerely, Keith

AADL Reply: Dear Keith, Thank you for taking the time to contact me. I know exactly what area you are referencing. That slope is the responsibility of AADL to maintain, as is the sidewalk, but it is not AADL property and we cannot unilaterally alter it. We have used a variety of landscape materials on the slope to prevent erosion and to DETER pedestrian access because the slope is not walkable and is not intended to be. The parking area was designed by the City to be wide enough to allow a person to walk between the car and the street to either end. I realize that some would cite that as unsafe, too. I agree that the dead trees along that area are unsightly and they will be removed and replaced. I realize that this response won't satisfy your concerns, and urge to contact the City of AA expressing the message that you sent to me. Thank you for using the Library, and I do appreciate hearing from you. Regards, Josie Parker Director


Date Received: 2014-08-31
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: I wish I could sort my check out history into just books or just dvds. Separate lists for each type of check out. Any chance of this happening? I try to keep track of books read so I don't check them out again. Thanks.

AADL Reply: Hello there, thanks for contacting us, and we're sorry for the delay in our response. This is a good suggestion and we will look for ways to implement it in a future update. Thanks for your patience, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-08-29
Type: complaint
Regarding: computers

Patron Comment: Although only 4 people were using the computer stations, "Laura" refused to grant my request to assign me to a station in the group of stations closer to the printer, as I make frequent trips to the print authorizer and the printers. She said she/you only do it for handicapped.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-29
Type: complaint
Regarding: other

Patron Comment: Alot of people are not as they seem, anyway would like to get CRe.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-28
Type: complaint
Regarding: other

Patron Comment: I submitted a comment/suggestion about three weeks ago. I gave my name, as requested. I've been watching for your reply, realizing that the elevator and vacations might cause slight delays. I have just scrolled back to July, and my suggestion still has not been posted. How do you decide which comments are posted and which are not? I was suggesting that, since you provide Extended Loans for Books on CD that are exceptionally long, you might also consider offering the same Extended Loans on the exceptionally long Books of the same titles. I gave "Goldfinch" as an example.

AADL Reply: Hi Lyn, I am so sorry about the delay on this. We've been unable to find your original comment so are not sure what happened there. We post all signed comments after they have been answered unless the comment is about specifics of a patron account (questions about fines, renewals, that sort of thing). I'll be posting this as soon as I send the response to you. As far as your suggestion, it is an interesting one and we will certainly consider it. Thanks for suggesting it and for your continued interest in the AADL. Diane Dahlem Circulation Manager


Date Received: 2014-08-28
Type: my account problem
Regarding: - NONE SELECTED -

Patron Comment: I returned "Scott Pilates core challenge" yesterday along with other books. This is the second time the drop box is not registering my drop off. This isn't fair. What do you recommend? I returned this DVD...It isn't late it was returned yesterday. Is there some solution to this problem and any recommendations seeing as host he drop box apparently doesn't work? Thanks

AADL Reply: Thank you for letting us know about the problem! This actually was a human error and has been fixed. All items are checked in by staff, usually within an hour or so of being returned in a drop box (the drop boxes do not actually register anything by themselves). In the case of this item, a new employee just didn't process the item correctly. I am sorry for the inconvenience and appreciate your patience and the information that allowed us to fix the error. Thanks again! Diane Dahlem Circulation Manager


Date Received: 2014-08-28
Type: general suggestion
Regarding: facility issue

Patron Comment: How about giving the women's bathroom a thorough cleaning. It is filthy. Are they sinks ever cleaned? I don't think so!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: computer classes

Patron Comment: Please bring back the following computer classes: Micorsoft Excel, PowerPoint and please bring back Access and please add QuickBooks. Thanks!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: compliment
Regarding: customer service

Patron Comment: Alison on the ball!

AADL Reply: This comment was submitted anonymously.