What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-08-15
Type: complaint
Regarding: other

Patron Comment: I am happy that the elevator at the downtown library will at long last be fixed. However, I am NOT HAPPy that I drove to the library on Thursday to pick up the 2 books that were on hold for me. I parked, put money in the meter and rounded the corner to find a flimsy note attached to yellow tape telling me the library was closed. If you were able to email telling me to pick the book up, why couldn't you email me to tell me that I could not pick it up as planned?????? I am disappointed at the poor communication around this issue. I saw lots of papers taped to the windows which meant nothing to me and 1 measly sign about the closure? Repeating myself here, WHY NO EMAIL COMMUNICATION? Thank you.

AADL Reply: We are very sorry that we were not able to send email to the unique accounts with material on Hold Downtown at the time a closure was determined necessary. We realize that we were not able to reach everyone about the closure in time to prevent unnecessary trips Downtown. We are happy to refund to you the cost of parking to retrieve an item on Hold Downtown. Please email me directly if you would like a refund. Sincerely, Josie Parker josie@aadl.org


Date Received: 2014-08-15
Type: general suggestion
Regarding: computer classes

Patron Comment: Please bring back the computers class of Power Point, Excel, and MS Access. We are also interested in learn quick books. Thanks!

AADL Reply: AADL is no longer offering public computer classes. However, here are some other local resources you may want to check out: *Ann Arbor Center for Independent Living- available to people who require Assistive Technology to use a computer. Contact Glen Ashlock at 734-971-0277 or glen@aacil.org to determine the appropriate class level and to complete registration materials. http://www.annarborcil.org/offices/assistive-technology/computer-classes/ *Business Computer Skills- offers on-site or self-paced online classes for a fee. http://www.businesscomputerskills.com/location/ann%20arbor.php *Certified Staffing Solutions- offers live online classes with free retakes for a fee. http://www.certstaff.com/classes/schedule+location_id+528.html *Community Education and Recreation- offers online and on-site classes as well as one-on-one instruction for a fee. http://reced.aaps.k12.mi.us/reced.home/rec___ed_home *ONLC Training Center- offers on-site classes as well as one-on-one instruction for a fee. http://www.onlc.com/sched.asp?g=Ann-Arbor-Michigan-Computer-Training-Classes *University of Michigan Turner Senior Resource Center- Assistance for seniors with computers, digital cameras, cell phones and other technology issues. $10/hour. Call 734-998-9353 for an appointment. http://www.med.umich.edu/geriatrics/community/turner.htm *Washtenaw Community College- Computers Don’t Byte class is a 3 day beginning computers course Tuesday-Thursday, 9am-noon every week at the Harriet Street building. No registration, no fee. Call 734-480-9950 for more information. *WyzAnt Tutoring- search for local tutors for one-on-one instruction. Varying experience levels and cost. http://www.wyzant.com/ Additionally, you will find several links to free online computer tutorials here: http://www.aadl.org/handouts. We hope this helps! Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-08-13
Type: complaint
Regarding: branch building

Patron Comment: Hello, I like studying at the Pittsfield Branch. In particular I like looking through the windows at the ducks and turtles playing in the water as I take intermittent breaks. Unfortunately, however, the window screens seem to be down quite often. Perhaps you could make the screens controllable by patrons or at least the library staff on site. Alternatively, perhaps the screens could be put on a different automatic setting so as to allow more time for the screens to be up. While the screens are certainly very helpful in blocking out bright light, the screens seem to be down even when the light isn't that strong. More natural light in the library would be greatly appreciated! Thanks, Andrea Barbarin

AADL Reply: Thank you for taking the time to send a comment. I am glad that you enjoy using the Pittsfield branch. We have had some difficulty with the settings on those screens, and do apologize if it is affecting your enjoyment of the library. We are working toward a solution. Sincerely, Josie Parker


Date Received: 2014-08-12
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: I am a librarian who would love to learn more about your badging program. Is there any chance you could put me in contact with someone who developed your program?

AADL Reply: Hello there, I'd be happy to talk with you about the Summer Game. You might find this video helpful: http://play.aadl.org/go/sgv and this series of blog posts by a player: https://thatklickitat.wordpress.com/category/aadls-summer-game/ and you can read through this summer's posts to see how things are going: http://play.aadl.org I'm free at 1 PM EDT any day next week, let me know if something works for you for a phone call. Thanks again for your interest! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-08-11
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: Hi, have you considered creating an app for AADL? The website does not display well on my iPhone and I have yearned for the wonderful functionality of the website delivered via a well-designed app. Thank you for considering.

AADL Reply: Hello there, thanks for contacting us! Yes, we are working on a web app for iPhone and other platforms. What would you like to do with an AADL app? Thanks for your feedback, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-08-05
Type: request and renewals
Regarding: - NONE SELECTED -

Patron Comment: OBJECTIVE: Make movies with over 100 people on-hold go quicker SOLUTION: Shorten the rental period to 4-5 days AND shorten the time they have to pick up the movie RESULT: It will speed up the line, and skip those who forgot about putting their movie on hold months ago. Thank you!

AADL Reply: Thanks for taking the time to send this idea. We are always happy to hear from you and do keep your ideas in mind when discussing changes to procedures. Thanks also for using your library - we are happy that you do! Diane Dahlem Circulation Manager


Date Received: 2014-08-04
Type: request and renewals
Regarding: - NONE SELECTED -

Patron Comment: Do you have digital access to the NonProfit Times 2014 Salary & Benefits report (or any previous years) at any of the libraries? This is the report I'm looking for: http://www.shopthenonprofittimes.com/2014-salary-and-benefits-report Thanks for any information about this.

AADL Reply: Thank you for your question. Currently we do not have digital access to the NonProfit Times 2014 Salary & Benefits report. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-08-04
Type: complaint
Regarding: customer service

Patron Comment: I called Traverwood Branch with a problem and explained my issue in a polite and courteous manner. The response I got was filled with sighs, impatient language, and a general rude mentality.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-04
Type: compliment
Regarding: programs & events

Patron Comment: I wanted to mention that my kids (4 and 7) and I attended the real-life Angry Birds event a couple weeks ago and really enjoyed it. It was superbly organized! I loved the idea of assigning the kids a number and announcing groups to come wait for a turn to slingshot the pigs. It kept things moving smoothly and we never had to wait very long for our turn. Also, the crafts were excellent - creative and a great way to pass the time until our next turn. We had tons of fun! Thanks!

AADL Reply: Thank you for taking the time to comment. We're glad you enjoyed the Angry Birds event!! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-08-04
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: No more computer classes?

AADL Reply: AADL discontinued computer classes in November 2013. Sincerely, Terry Soave Outreach & Neighborhood Services Manager