What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-05-27
Type: general suggestion
Regarding: holds

Patron Comment: Please put a notification on checkout to alert me that I have a MEL to pick up. I tend to forget it is a MEL - I always check the AADL reserves under my name.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: complaint
Regarding: collection

Patron Comment: Physical location of new talking (audio) books - I suggested to male and even female library personnel to raise them to eye/standing level - for near floor-level, even did it myself. Someone (incompetent) puts them where readers with physical limits cannot reach them.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: general suggestion
Regarding: other

Patron Comment: Put sea horses in fish tank.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: general suggestion
Regarding: computer classes

Patron Comment: Computer classes please.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: general suggestion
Regarding: collection

Patron Comment: Certain pages were torn out of on of the dictionaries - pages 1125-1132 for the book on the other side of the public computer workstations. Thank you!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-27
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: I asked at the desk if the library loaned cassette tape players and she thot these were being recalled because of the difficulty in maintaining/servicing them. I'm hoping to intercept a working one on its way to be recycled. Is this possible?

AADL Reply: As a subregional library for the blind and physically handicapped, the Washtenaw Library for the Blind & Physically Disabled @ AADL does loan cassette talking book players to eligible individuals and institutions. However, talking book players are the property of the federal government and are available for loan only. And because they are federal property, we do not send cassette players for recycling, but rather all players are returned to the National Library Service when they're no longer needed or are beyond repair. For more information on WLBPD@AADL services and to find out if you are eligible to become a member, visit our website: http://wlbpd.aadl.org/. Applications for service are available for download under the "Apply" tab. If you have any further questions, please feel free to contact me directly at (734) 327-8327 or soavet@aadl.org. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-05-21
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, My son and I attended the excellent piano performance by Matthew Ball last night at the DT library. I'd like to make a suggestion that for future performances that are billed as family friendly, the library consider blocking off the first two rows of chairs for children so they can see the musicians up close. We arrived about 15 min. early, but still had to sit in the 3rd row and it was a bit hard for my 8 year old to see the musicians performing. But, it was a GREAT show, so thank you for offering it!

AADL Reply: Thanks for your interest in AADL events. I do apologize for the set-up. When we have concerts for youth - we do allow for youth up front and we usually indicate an age bracket - and we had intended Matthews concert to be primarily for older audiences. But in looking at the text that we used for the event, it does say "family friendly" - and you are right, we should have, as with our youth event, had room for kids up front. Thanks for the comment and we are glad you still enjoyed the show. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-05-20
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello! I was wondering if any space was available in June at one of your branches to house a visual display of up to 35 pieces of original art that is part of a traveling art show? Thanks for your consideration. Thank you again, Jessica Corcoran

AADL Reply: Hi Jessica, Thanks for thinking of AADL! I'd be happy to talk with you further about your requirements, and let you know what options are available, if you'd like to give me a call. You may reach me directly at 734/327-8327. Sincerely, Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-05-19
Type: other
Regarding: catalog/searching

Patron Comment: Dear AADL, Hello, is there an easy way to search for new children's books as they're added to the catalog? I know on the main catalog page, you can see all the new fiction or non-fiction books that have recently been added, but is there a way to search that list more specifically? Thanks for your help,

AADL Reply: There is a way to limit the results by age group. After you click on New Books (or New Fiction, or New...), you will see a menu on the right side of the page with the title "Refine Your Results." There is an option within that menu to choose a specific age group. Using this option will allow you to limit the results to Youth, Teen or Adult. Another area you may want to check out is our Youth-focused website: http://jump.aadl.org/. While it doesn't specifically have lists of new youth books, it does have numerous lists of recommended materials for various age levels and subjects of interest. Please let me know if I can assist with anything further, and thank you! Best- Eric Schoenbaechler, Youth and Adult: Services & Collections Supervisor


Date Received: 2014-05-19
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: I love the summer game at the library but I don't live in michigan anymore, I just wanted to reccomend an activity that you could do at the library this summer! I loved checking out your fantasy books and a good Idea would be to celebrate fairy day at the library (june 24).

AADL Reply: Hello, thanks very much for sending in your ideas! We hadn't heard of this and we will see what we can do! Thanks again for taking the time to send this in, and best wishes! -eli