What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-10-25
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I would like to have a computer class, windows.

AADL Reply: Thank you for the suggestion. Free online Windows tutorials are available through GCF Learn Free here: http://www.gcflearnfree.org/windowsbasics. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2015-10-24
Type: compliment
Regarding: customer service

Patron Comment: Please let Pittsfield Library know what a excellent job they are doing in restocking the dvd's and books from the outdoor return bins! Everyone at the Ann Arbor Library are always doing an excellent job! Thank you all! Patricia Freer

AADL Reply: Hi Ms. Freer, Thank you very much and I will make sure that the staff sees your message. It is very good of you to take the time to write us and to let us know how well we are doing. Makes our day for sure. Regards, Josie Parker Director


Date Received: 2015-10-23
Type: other
Regarding: computers

Patron Comment: Limit internet use for videos and porn. Don't prefer to see it and perhaps that is what slows using the internet for other less intensive things almost unusably slow (weather.com + kayak.com, etc.).

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-22
Type: other
Regarding: - NONE SELECTED -

Patron Comment: I have some books to donate to the Library. When and where might they be delivered. Thanks

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell the receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-10-21
Type: compliment
Regarding: branch building

Patron Comment: Thank you very much for getting the electrical problem solved!

AADL Reply: We are very happy to have everything working again, too. Josie


Date Received: 2015-10-19
Type: compliment
Regarding: other

Patron Comment: I like it, is so fun to be at the Library.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-19
Type: compliment
Regarding: other

Patron Comment: I like it because it has all kinds of books.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-19
Type: general suggestion
Regarding: collection

Patron Comment: The Library Network offers Zinio to member libraries which enables library patrons to download digital editions of magazines through the Library. Can AADL offer its patrons such a service?

AADL Reply: The AADL has subscribed instead to Flipster, and you can find it here: http://www.aadl.org/research/browse/magazines Enjoy! Josie Parker Director


Date Received: 2015-10-17
Type: other
Regarding: exhibits/displays

Patron Comment: Hello, I am an artist and would like to know who to contact about exhibiting my work at the library. Thank you

AADL Reply: Thank you for your interest in exhibiting at AADL! Information on exhibiting at AADL, including a downloadable application as well as all of the current openings we have in our schedule, may be found here: http://www.aadl.org/events/exhibits. Once you've completed the application, you may scan and email it along with images of the pieces you'd like to exhibit, to: exhibits@aadl.org, or you may also submit it by snail mail. If you have any additional questions, please feel free to contact me directly at soavet@aadl.org or (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2015-10-16
Type: complaint
Regarding: branch building

Patron Comment: From a patron's viewpoint, this 6 pm closing at Malletts Creek is getting quite annoying. It doesn't seem to be a priority for the Library or city to get the electrical problem fixed.

AADL Reply: I am very happy to be able to tell you that regular library hours resumed as of today at Malletts Creek. I do realize how inconvenient the hours change was, but getting things back to normal took much longer than anticipated. While a priority, it was not a simple fix. Thank you for your patience. Josie Parker Director