What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2013-11-22
Type: compliment
Regarding: compliment

Patron Comment: Keep shakin bacon. You are wonderful.

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-11-22
Type: general suggestion
Regarding: collection

Patron Comment: We would live to see more Greek/Roman mythology books for children.

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-11-22
Type: general suggestion
Regarding: holds

Patron Comment: Five books I had on reserve came in at the same time. Because your computer system doesn't allow me to "pass" further down the line, but only to be moved if I request it before the item is released to me, I kept all the books until I had read them, paying the overdue fine and depriving others of the opportunity to get the book sooner. There's something wrong with this system!

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-11-22
Type: complaint
Regarding: branch building

Patron Comment: Who is making the ludicrous decision about the access to the library? Before, we had a steep slope by the south side parked cars; muddy or icy or snowy. Now the steep slope has rolling stones, has any one considered a couple of groups of safe concrete steps on this inconvenient area on the south side?

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-11-22
Type: general suggestion
Regarding: branch building

Patron Comment: Clean the mold around the men's urinal main floor.

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-11-22
Type: general suggestion
Regarding: branch building

Patron Comment: Receptacle and wall plate is loose and needs attention near 2nd floor quite room table.

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-11-22
Type: general suggestion
Regarding: noise

Patron Comment: The "salt" spread all over sidewalks is way too much especially considering the amount of snow/ice today (11/12/13). Pretty bad for "natural" environment.

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-11-20
Type: other
Regarding: policies

Patron Comment: This evening I was asked to put away my chessboard at the Pittsfield branch. I was finishing up a chess lesson with a student. The librarian told me that they have a policy against "games of skill and chance" being played at the library. Is this accurate? It seems to me that a chess lesson is a completely appropriate activity for a library. I even remember some chess events being held at the downtown branch and clicking through the front page of your website just now I see you're hosting gaming tournaments this week.

AADL Reply: Thank you for contacting the Ann Arbor District Library about your recent experience at the Pittsfield Branch. The person with whom you spoke was correct: Rule 11 of the Library's Rules of Behavior "Prohibits board games, gambling, card playing, or other games of chance or skill on Library property, except patrons may play board games when such games are provided by the Library as part of an organized activity" (http://www.aadl.org/aboutus/policies/behavior). I am sorry that you were not provided with a printed copy of the Rules so they were more clear at the time of your interaction. Please let me know if you need any additional information, and thank you for using your Library. Best, Celeste Choate, Associate Director of Services, Collections and Access


Date Received: 2013-11-19
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Is there no offseason game this year? If its been cancelled, could you please post something on the Summer Game Home page? I was very much looking forward to it. Thank you!!

AADL Reply: Hello, thanks very much for asking! DOWNLOAD QUEST will still be coming! We ran into some technical and process problems that kept the content that was going to be the basis of the quest out of the catalog; but they're going to be resolved soon, and the quest will launch in very early 2014 with a good set of puzzles to tide you over until Summer Game returns! Thanks again for your patience, and stay tuned! -eli


Date Received: 2013-11-19
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I was wondering when the next date of an intermediate excel workshop would be, I can't seem to find it on the site.

AADL Reply: Thank you for your interest in AADL computer classes! For a list of the remaining classes being offered in November, check out http://www.aadl.org/classes. We will not be offering classes during the month of December, but we would encourage you to check out http://www.aadl.org/handouts, for our recommendations for self-paced online skills-building resources. Sincerely, Terry Soave, Outreach & Neighborhood Services Manager