What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-03-18
Type: compliment
Regarding: compliment

Patron Comment: Ms. Josie Parker: Congratulations for the leadership shown in your appearance before city council. The safety and security of our citizens, especially the children, is of paramount importance. I know you have your hands full with lots of nonlibrary issues that distract you and your staff and drain your budget. Keep up the good work. Daniel Peters

AADL Reply: Thank you very much for your kind words, and for your support of all who use the Library. Josie


Date Received: 2014-03-18
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hello, Is the multi-purpose room available for presentations by book clubs on certain books? Like - Bernard Malamud or some other author? Is there a charge to use the room? Thank you

AADL Reply: Yes, the Downtown Library multipurpose room is available for rental. For detailed information please visit: http://www.aadl.org/services/roomrental Thank you, Karen Wilson, Administrative Assistant


Date Received: 2014-03-18
Type: compliment
Regarding: customer service

Patron Comment: Ellen at the West Reference desk was exceptionally helpful this evening. She answered all my questions with great enthusiasm and in a pleasant manner. Thank you.

AADL Reply: I am so glad to hear that, and thank you for letting us know. Regards, Josie


Date Received: 2014-03-16
Type: other
Regarding: other

Patron Comment: Hi, I have some books and tapes I'd like to donate to AADL. What is the procedure? Thanks

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-03-16
Type: other
Regarding: other

Patron Comment: As an Ann Arbor tax payer, I request that the Ann Arbor Library put a priority on upgrading its IT system that services the library public computer stations, which could include adding servers, since it seems to me that server outages are occurring with increasing frequency, so more redundancy is needed to the servers and related switching infrastructure. This should take priority over cosmetic or other improvements to the downtown library facade, or any other library external property changes or improvements. People come to the library principally to access library services. The library is not a park or a museum so its primary focus on core services should take priority over principally cosmetic or outer appearance upgrades in any library budget and millage discussions. Thank you for considering this request.

AADL Reply: Thank you very much for your comment. We aren't aware of any problems with servers, at any location, and apart from the Pittsfield Branch( and we are working on that upgrade) we don't have switching infrastructure issues. We do, unfortunately, have problems with patrons installing malware and bringing servers down, but those are usually fixed quickly. We also have trouble sometimes when people kick the plugs free from outlets, and even steal the electrical cords. That happened over this past weekend and there was a bank of computers out of commission for awhile at one location. I have passed your comment on to IT, and they are looking into your concerns to make sure we aren't missing something. Thanks very much for letting us know about a potential problem. To address your concerns about funding, the IT department funding covers this type of service and the funding for any changes to our front area Downtown will come out of the Library's fund balance. These are not competing objectives. Sincerely, Josie Parker Director


Date Received: 2014-03-16
Type: other
Regarding: other

Patron Comment: Does the AADL accept book donations? If so, when and which location? Thanks!

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-03-15
Type: programs and events
Regarding: computer classes

Patron Comment: Have you discontinued your free computer classes? I can't find them listed on your site. If you haven't, where on the site can I find the list? Thank you.

AADL Reply: Thanks for asking about computer classes at AADL! We are not offering computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-03-13
Type: compliment
Regarding: customer service

Patron Comment: I'm currently doing highly specialized research on the topic of evidential relevance in early modern evidence law for the second edition of one of my own books, and the interlibrary loan staff has been very capable and very patient with my often arcane requests (for example, 1666 Tryals in Pais). I'm very happy and very grateful for this expert help. With thanks and best wishes,

AADL Reply: We are glad that you've found this service helpful. I have passed on your compliment to the team who facilitates Interlibrary Loan. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-03-12
Type: complaint
Regarding: other

Patron Comment: I accidentally rated a book. How do I remove this rating? It really should be a little more difficult than clicking on the stars to rate a book. I thought I was going to go to someone's review, but I ended up rating the book myself.

AADL Reply: Hello, thanks for contacting us. There actually isn't a way to remove a rating, but if you let us know the item we can remove your rating from the database. We will look for a way to add removal of ratings to your my account page. You can change your rating if you'd like just by clicking a new number of stars on that item. Thanks for your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-03-09
Type: other
Regarding: branch building

Patron Comment: This is in regards to the possible redesign of the front entrnce. Please do not enclose part of the front entrance. The enclosure will without doubt attract people to hang out or camp out there. While I believe more should be done to help the homeless, I don't think creating a shelter at the front of the public library is a safe or attractive idea. According to Sunday's Mlive.com article, "the main goal is to create a more accessible, safe and well-lit environment". An enclosed and non-visible portion to the entry way does not give a safe environment. It encourages loitering and prevents people from seeing if someone is loitering. As a side note, a huge lit sign like that would also be ugly and rather obnoxious. Why not hang something up high that announces the building, but still provides complete visual access to the porch? Thanks, --Lisa Evans

AADL Reply: Thank you very much for the feedback. The redesign of the front entry is not finalized, and we are grateful for all of the suggestions and recommendations that are receiving. Regards, Josie Parker Director