What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-07-22
Type: complaint
Regarding: other

Patron Comment: Has anyone in management, higher up ever walked around the entire library (inside)? I would not even give you a 1 star at all, let alone a 5 star!!!!! The homeless are daily/hourly allowed to take over the computer lab. I do contribute to charity, but this is a LIBRARY! not a social hall where they can spread their germs/illnesses/rudeness/loudness...people talk extremely loudly on their cell phones, cursing and swearing!!! Not 1 library attendant has EVER asked them to hush or at least take the call outside! I pay my mortgage, my taxes, everything and I am almost homeless. This is NO excuse for those of us who are considerate, use Clorox wipes, cover our mouths with our inside elbows when we are sneezing thousands of germs into the air. Why isn't this library like most? Inside voices, no use of cell phone in the computer lab, ........... It is appalling and not worth a 5 star at all. Then....the people who sit around on all levels of the library and talk so loud that it echoes throughout the building......When will the common rules be made?! Please help bring this library up from a 1..... a very frustrated resident who cant afford a computer......

AADL Reply:


Date Received: 2014-07-17
Type: compliment
Regarding: compliment

Patron Comment: Thank you so very much for the AADL Summer Game! My family has been enjoying it all summer, particularly the Park Explorer and the Branch Explorer badges. The game is bringing us together on those "I'm BORed" days, and taking us out to explore corners of Ann Arbor that we'd never seen before. We look forward to the badge drops to see what we're going to explore and/or learn each week. The sense of humor running through the clues, the hints, and the game codes is not lost on us, either. Like Bugs Bunny or the Beatles, the humor and content can appeal to all ages. When I tell friends in other cities and towns about our Summer Game, they are amazed that our library offers such a cool program. And then I tell them that we get PRIZES for playing it! I just wanted to let you know how much we appreciate the work, the thought, and the humor that goes into the Summer Game. Truly and outstanding addition to our already outstanding library system. Thank you again, Sue Smith

AADL Reply: Thank you so very much for such a great email. I've shared it with the entire staff. It made my day, and I'm sure it will be welcome news. We love the summer game, and are having fun, too. Regards, Josie


Date Received: 2014-07-15
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Thank you for your presentation at Ann Arbor Open School for the Library’s Summer Game. The children and teachers were grateful for the information about the many activities the library offers and I am sure that many of our children will participate in the program. In past presentations both book talks and reading importance were a strong part of the program. I was surprised and disappointed that there was no mention of either. In my classroom there is an emphasis on books and reading throughout the year and especially during the summer months. Please consider adding book talks and an emphasis on the importance of reading in future presentations.

AADL Reply: Hello there, thanks for your comment. We've found over the past few years that by pushing less on reading and books, summer game players read and write a lot more. We changed the focus in response to parent feedback, which said that our 10-book classic game was causing their children to read less, by being overly prescriptive, and setting a single goal that attempted to fit all readers. Now, reported reading has exploded, kids are writing book reviews freely all summer -- without being assigned to do so -- and they're researching new areas independently, instead of just reading their 10 favorite books again in a rush to a prize. Last summer, over 5 million pages were read by Summer Game players -- we've found that kids choosing to read is much more powerful than when they're told to read. So rest assured that the change in the focus of the limited time we get at schools is in strategic support of reading and learning, and not in any way deemphasizing reading. Let us know if you have any other questions, and thanks again for taking the time to send in your feedback! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-07-06
Type: other
Regarding: branch building

Patron Comment: Just wondering if there is any talk or plans to rebuild the downtown branch of the library? As we look around us here during our many visits, it is apparent that things are falling down around us". We love the access to everything and hope there are plans for the future or perhaps sooner? A concerned and loyal user.

AADL Reply: A bond initiative to rebuild the Downtown library failed in November 2012. Currently, the public elevator has failed a routine inspection and will be repaired, and work to upgrade the entry will begin later in July or early August. Routine maintenance continues and necessary upgrades and repairs are made as needed. If there is something specific that you would have us address, please let me know. I am very glad that you are a concerned and loyal user of the Downtown library. Regards, Josie Parker Director


Date Received: 2014-07-02
Type: other
Regarding: other

Patron Comment: I would like to be in your mailing list for possible book sale events in the future. Thank.

AADL Reply: Book sales held at the Downtown Library are organized by the Friends of the Ann Arbor District Library. Please note: The Friends Book Shop has closed its doors for the season, due to the elevator repairs at the Downtown Library. They however, have a Mini-Book Shop on the first floor of the Downtown Library. All books are $2 and can be purchased at the checkout counter, during regular Library hours. For more information on Friends Book Shop and their fall opening/sale please visit their website at: http://faadl.org/book_shop.html Karen Wilson, Administrative Assistant


Date Received: 2014-07-02
Type: other
Regarding: collection

Patron Comment: How can I find out what books are available to borrow for book club use please? thanks

AADL Reply: Please visit our webpage: http://www.aadl.org/bctg Titles and helpful hints can be found there!


Date Received: 2014-06-30
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I have enjoyed and benefitted from the computer classes you previously offered. I look foreword to having them available again. Thank you.

AADL Reply: Thanks for the feedback. We're glad to know you had such a positive experience with computer classes previously offered at AADL! Sincerely, Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-06-30
Type: complaint
Regarding: other

Patron Comment: I am deeply distressed by the removal of the New Books section in the downtown library. This simply lowers my quality of life; I have probably been looking through the new books an average of once every two weeks for the thirty years I have lived in Ann Arbor. The catalog is in no way a substitute (and the librarian's offer to show my how to browse the catalog was an insullt); it is much less efficient than looking at the books. For example, I read a lot of mysteries from the library (I get my research reading at U of M). If I search for "Mysteries, Books, Just added," there may or may not be additional information on a particular title, there is no way for me to check whether the prose is acceptable, and juvenile titles are mixed in. Did the library ask patrons whether they wanted the New Books section removed?

AADL Reply: I am very sorry that the temporary removal of the New books shelf has distressed you. The shelf should be back in place by early next week. While I understand your reaction to an offer to help search the catalog, it was not meant to be insulting. I am also sorry that you were insulted by any action made by anyone at AADL. Thanks for letting us know how much you use the New books shelf. Sincerely, Josie Parker Director


Date Received: 2014-06-28
Type: other
Regarding: other

Patron Comment: Hello, Do you accept book donations? I have a few books (less than 30) that I would like to donate. Some of those books are in Russian. Would you accept those as well? Thank you.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-06-26
Type: other
Regarding: other

Patron Comment: I have a few boxes of DVDs/Blurays that I would like to donate to the library. (There's probably somewhere between 150 and 200 movies, TV shows, and specials.) Would this be ok? Can you accommodate this?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant