What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2014-06-26
Type: other
Regarding: other

Patron Comment: In the About Us section of the AADL website concerning Building Projects the section on the Downtown Main Library Project concludes this way: " In November 2008, the Library Board voted to suspend the Downtown Library Project as a result of the economic downturn." Where will I find information on all Library Board proceedings following the voter disapproval of bonding for this project a couple of years ago, as well as Board actions leading up to that ballot proposal. Thank you.

AADL Reply: Online you will find the minutes of Ann Arbor District Library Board meetings here: http://www.aadl.org/aboutus/boardminutes Bound paper copies of Ann Arbor District Library Board meeting minutes are located in the reference department on the second floor of the Downtown Library. The call number is R021.82 An Karen Wilson, Administrative Assistant


Date Received: 2014-06-26
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Just wanted to let you know how much our family is enjoying playing the summer game. Our boys are 5 and 6. We've played the last 3 summers and now they finally understand the hunt for codes and are really into it. I especially LOVE the new code button that credits me and the boys at the same time. Thanks for such a great summer activity! We've visited the library 8 times in since school ended. Keep up the great work!

AADL Reply: Hello, thanks for contacting us! We're so glad you're all enjoying the game, and especially that you like the new features on the code entry page. You're very welcome, and thanks so much for playing! -eli


Date Received: 2014-06-25
Type: programs and events
Regarding: exhibits/displays

Patron Comment: Hi there, I'd like to submit an application to exhibit, but I'm wondering if it would be possible to e-mail the application? Thank you, Valerie

AADL Reply: Hi Valerie, First of all, I'd like to apologize for the delay in responding and thank you for your interest in exhibiting at AADL! Exhibit locations, open exhibit dates, and a downloadable application are all available on our website at: http://www.aadl.org/events/exhibits. We're currently in the process of updating our application, but the one that's available now is still good for you to use. At this time, the application does require that you download it and fill it out in hardcopy format. However, you're more than welcome to scan your completed application and email it, along with images of your work, to: exhibits@aadl.org. I hope this helps answer your question, but if you have any others please don't hesitate to contact me directly. I'm happy to help! Sincerely, Terry Soave (734) 678-2750 Outreach & Neighborhood Services Manager


Date Received: 2014-06-25
Type: complaint
Regarding: policies

Patron Comment: Today a security officer told me that I cannot brush my teeth in the library because that is "hygiene." Is washing one's hands in the sink not hygiene? Do I have to go home to brush my teeth? People do things in the library that were not done in libraries in the past such as (1) talking; (2) drinking; (3) eating; (4) talking on telephones. Also this library has made it hard to get around on the second floor by placing long racks of music there. I am asking the governing board to cancel the policy that says library patrons are not permitted to brush their teeth in the library. Thank you.

AADL Reply: Mr. Lineberry, I am sorry that you feel that you should be allowed to brush your teeth at the Library. We do ask persons at the Library to limit personal hygiene to hand-washing. If you must brush your teeth, we do hope that you do so at home and not in the public library. Regards, Josie Parker


Date Received: 2014-06-24
Type: other
Regarding: other

Patron Comment: Donations Hello, do you accept donations of old vinyl records? I have a number of them that I don't know what to do with. Thanks

AADL Reply: Thank you of thinking of your public library. Unfortunately we do not accept donations of records. Sincerely, Karen Wilson, Administrative Assistant


Date Received: 2014-06-24
Type: complaint
Regarding: branch building

Patron Comment: To Ann Arbor Public Library (specifically, Traverwood Branch): I greatly admire all of the work that your staff does. I also welcome the new library buildings: most of the design work is thoughtful and well-executed. But I am sure I am not the only one who is constantly frustrated with one aspect of the Traverwood landscaping: the ungainly, unstable piles of rocks that separate the sidewalk from the street parking along Traverwood Drive. Even a nimble person must carefully and hesitantly navigate these rocks to get to the library, and given the slope, these rocks are continually spilling into the street. My 14 year old daughter nearly took a tumble on them tonight. The design may have seemed clever on paper, but in practice it just doesn't work, and should be replaced with something more stable and safe. Thank you for your consideration. Best regards, Scott D. Campbell Ann Arbor, MI

AADL Reply: Mr. Campbell, Thank you very much for your compliments and support of the AADL. I understand your concern about the grade on the Traverwood Road side of the Traverwood Branch. That grade is not intended for pedestrians, and yet many people do climb up and go down to reach the parking spaces. While that is right of way that belongs to the City of AA, and not the Library, we have tried to place material on the area that discourages using it as a path. I am very relieved that your daughter did not take a tumble. Those parking spaces are part of the City street and the area while near the Library is not in the domain of the AADL. I am not trying to pass on the responsibility, but I cannot make significant changes to the area, either. You are not the first person to complain, and I would encourage you to complain directly to the City of AA planning department. I am more than happy to talk over the situation with you at your convenience. I can be reached at 327.4263. Sincerely, Josie Parker


Date Received: 2014-06-22
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: THIS WEBSIT IS BORING Y CANT IT JUST TEL YOU THE CODS

AADL Reply: Because that wouldn't be fun! Sorry you find it boring. Try following the badge clues, they'll lead you to TONS of codes hidden in the catalog. Good luck and thanks for playing! -eli


Date Received: 2014-06-22
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Could you fix the catalog so that individual magazines are listed separately? For example, I wanted to write a review of Vogue Knitting Fall 2013- but you can only write a general review of all vogue magazines. Same for stars and tags. Each magazine is like another book in a series- one better/different than another. One worth fewer stars.

AADL Reply: Hi there, this is an interesting idea, we've never thought of it! I'm not sure it's possible with the way that titles and copies are stored, but it's something to think about for the future. Thanks for taking the time to send in your feedback, and thanks for playing! -eli


Date Received: 2014-06-21
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: I am a 24-year-old Michigan screen actor/voice actor and would love to learn about any opportunities you have regarding using voice over talent to read books for the blind in Washtenaw Community. (Ideally Ann Arbor and Ypsilanti libraries) As a voice actress I specialize in upbeat, sexy, comedic, and serious reads with previous experience in narration, promos, commercials, ADR, animation, and radio. I've recently narrated a trailer for the Humane Society and the Lutheran Social Services of Michigan, shown at theaters across the state last year. I've also recently recorded a commercial for Washtenaw Community College, and provided ADR for the recent horror film, Locked in a Room. Most recently I narrated the trailer for the Narwhal Knight Kickstarter video, and the trailer for the upcoming feature film, Cosmic Pizza. I have received my Associate Degree in Broadcast Arts at Washtenaw Community College. On a side note, I send in all my voice over audio files via Protools/Audacity. I record at my home studio. I have Protools, an M-Audio Producer USB microphone, and Skype at my disposal. (I can work with Audacity) For samples of my radio demo and other voice over work visit: http://kristakangas.com/?page_id=29 THE LUTHERAN SOCIAL SERVICES OF MICHIGAN: http://www.youtube.com/watch?v=s8ExTWaOQkQ If you wish to correspond via email, I can send you my resume as well. Thank you very much and have a great day!

AADL Reply: Hi Krista, Thank you for contacting WLBPD@AADL regarding your interest in providing voice over talent! AADL does not have a fully-operational recording studio onsite at this time. However, the Braille and Talking Book Library in Lansing does and is actively looking for volunteer talent for reading as well as editing. Betsie Bush is the person who runs the studio there and you can reach her at (517) 373-7323 or bushb2@michigan.gov. All the best! Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-06-21
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Hi, I don't know how to get the badges. I could not find any directions on the website. Am I missing something?

AADL Reply: Hello there, thanks for contacting us. On the badges page at http://play.aadl.org/badgelist you can click on any badge, and it will tell you exactly what to do! Some are earned by contributing to aadl.org, like writing reviews, or tagging or rating items, and some come from finding codes at library buildings or events. Others are scavenger hunts through the AADL catalog that lead you to items; if you click on an item in the catalog to get the full page for that item, you'll see a game code near the bottom of the left column if there is one. Then you can click on that code to go right to your code entry form with the code already filled in! I hope that helps; let us know if you have any other questions, and thanks for playing! -eli Eli Neiburger Deputy Director Ann Arbor District Library