What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-04-24
Type: branch expansion comments
Regarding: - NONE SELECTED -

Patron Comment: In a message on 4/6/15, a patron suggested for consideration of the Library Board to look into the possibility of explanding the West Branch of AADL into the space that Sun & Snow is vacating. I am also a long time patron of the West Branch and would love to see improvements in this well used location. I liked the suggestion the patron made and wanted to 'Second' my support for their idea. Thanks for considering!

AADL Reply: Thanks very much for letting us know of your use and support of AADL at the Westgate location. Your feedback is very important to us, and we will take it into consideration as we plan for the future at AADL. Regards, Josie Parker Director


Date Received: 2015-04-24
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: I really like your offering an entire season/year of a TV show as one check-out, rather than having to check out each disk separately. It allows viewing episodes in the proper sequence, and assures all disks are available. On the other hand, I can see why others would have a different preference. In cases where you have multiple copies, such as the TV show Elementary (6 copies), why not have some of each? Then track patron check-out preferences to see which format is more popular, and offer more copies in the more popular format.

AADL Reply: Hello there, thanks for your suggestion. We've done disc at a time for years, and our gradual transition to season at a time has given us lots of opportunity to study this and it does appear that the seasons at a time get higher total utilization plus greater convenience for the user. It's also confusing to have both approaches for the same title, and when we've had that situation people tend to place holds on both to take whichever comes in first so we're not seeing a clear representation of proportional demand. We really appreciate your feedback. Thanks again for taking the time to send this in, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-04-22
Type: general suggestion
Regarding: Technical Enhancement

Patron Comment: Are there plans to develop an app for the library? I

AADL Reply: Hello there, thanks for your interest! Yes, we have a mobile app in active development and we will be doing some usability testing on the design soon. Watch for an invitation to see the design show up on the catalog page within the next few weeks for a sneak preview and to give us your feedback on what we're working on! Thanks again for your interest, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-04-20
Type: other
Regarding: other

Patron Comment: Dear Library People, I spoke to the Board on June 21, 2014 to suggest the library begin lending tools for patrons to convert orphaned, obsolete media to current standards. For example, when my father died, I found the following things when cleaning out his house: BETA tapes, VCR tapes, reel-to-reel tapes, 8mm movie tape, slides, and Dictaphone tapes. He also had computer files saved in obsolete formats from WordStar, WordPerfect, etc. I had put a great deal of thought into the proposal, and the fact that I could earn Summer Game Points for speaking finally got me to present my idea. Perhaps since the Board saw it as part of the Summer Game, they did not take the proposal seriously. I even offered to volunteer to help create the program. I am disappointed that I never got any response from the board about my proposal. The idea of loaning old media players dovetails nicely with the wide variety of other new tools that are being added to the catalog and would be useful to a wide audience for the foreseeable future. A media conversion capability could be implemented in several ways, depending on available resources. It would be wonderful if we could check out the tools, or come into a media room at the library to review old media and/or transfer it to a modern digital format. When I spoke to the Board I suggested that patrons could donate their old media players to the library and that Maker Works - or a similar group- could help maintain them. Please consider this idea, and let me know what obstacles there may be to developing it.

AADL Reply: Hello, thanks for your note! We did look into the landscape when you made your comment, and one of the things we found was that the Groundworks Lab in the Duderstadt building on North Campus has tons of this kind of equipment, and expert staff to help, and they're open to the public. We always look for places where we can add unique value, and between this and the commercial conversion businesses in town, we don't see a big empty niche on this. As for the file conversions, one tool we've found to be hugely useful in these situations is the free online tool zamzar.com; it can convert both wordstar and wordperfect files once you get them off a disk at Groundworks. That said, there are some devices that are still in production that could be good additions to the tools collection. It's not realistic for us to keep older devices functioning and in the collection, so we focus on things that are still available new, and we will be testing some select devices along these lines next year. We also have a new program room in development at the downtown library, and some services like this may be worth trying as the use of that room develops. We count on our patrons for ideas on how to expand the tools collections, so your feedback and suggestions are very helpful to us. Feel free to email us at tools@aadl.org if you have any other ideas. Summer game 2015 starts in just a few short weeks, we hope to see you on the leaderboards again this summer! Thanks again for taking the time to send us your feedback, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-04-20
Type: other
Regarding: programs & events

Patron Comment: Hello - I heard Irene Butter speak tonight ! How do I live stream this on my iPhone with my AAdl account. Please walk me through the steps . They announced it could be done but I cannot seem to figure this out. Thanks !

AADL Reply: Hello there, thanks for attending the event, and thanks for your interest in streaming the film! Here's how to watch from your iphone. 1. open Safari and go to aadl.org 2. tap my account and log in with your aadl.org username and password if you're not already logged in. 3. tap catalog. 4. search for never a bystander. 5. tap watch online 6. scroll down and tap the play arrow to start the film! I hope that helps; let me know if you have any questions or trouble, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-04-16
Type: other
Regarding: other

Patron Comment: Do you accept donated books at the branch locations? Thanks!

AADL Reply: Unfortunately we do not have the capacity at branch library locations to accept donations. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-04-14
Type: other
Regarding: other

Patron Comment: To Whom it May Concern: I'm recently moved to the area and have a library card here. I'm curious if the library has signed up with Freegal (freegralmusic.com) so that card holders can use the service? If so, what would it take for the library district to sign up?

AADL Reply: Hello there, thanks for contacting us. We've looked at freegal, and the high cost per download makes it too expensive, especially for a limited download product. We do have a growing collection of directly licensed music in our downloads collection and you can download it all without limits, although it doesn't have anything from Sony's catalog. If you have independent artists that you'd like to see in the library's download collection, let us know and we can pursue a license. Thanks again for your interest, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-04-14
Type: complaint
Regarding: computers

Patron Comment: On March 28 I used Computer Station U and forgot to take my flash drive with me when I was done. I felt sure that I had taken it with me but when I looked for it on March 30 I could not find it. I checked with the Periodicals Desk and the Circulation Desk and they could not find it either. I have checked with the Circulation Desk twice more since March 30. Apparently the person who found it chose not to turn it in. I lost all of my 2015 files including notes from my job search, my personal correspondence, my personal memos, and other Word and Excel files. Therefore I would like to make the following suggestions: (1) Please move the plugs for the flash drives to a place where they are visible so that they will be less likely to be forgotten. (2) Please post signage reminding patrons that personal property left behind by other patrons should be turned in to the a librarian at the Circulation Desk or a Reference Desk. Thank you.

AADL Reply: I am very sorry that you forgot your flash drive, and I do understand your frustration regarding the fact that no one turned it into the Library. We will take your suggestions into consideration, and thank you for taking the time to let us know what happened. Regards, Josie Parker Director


Date Received: 2015-04-13
Type: other
Regarding: programs & events

Patron Comment: About video on demand. Looking for LWV program on Proposal 1 held last Tues. Can't find it. There is a new item dated 4/12/15, which is more recent than what I'm looking for. Is it there? Thanks. Sue

AADL Reply: Thanks for your interest in AADL event. It does take a while for AADL staff to edit events - usually a few weeks. They did work quickly on this one, however, and it did go up on the website today and is now on the front page and easy to find. Here is a direct like - http://www.aadl.org/aadl_events_20150407-lwv_ballot_proposal Hope this is helpful. Thanks Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-04-11
Type: complaint
Regarding: facility issue

Patron Comment: I could not hear tornado warning announcement in downtown men's room as fan is very loud.

AADL Reply: Thank you for letting us know. We will take a look at the fan to make sure it is operating properly. Regards, Josie Parker