What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2016-04-28
Type: general suggestion
Regarding: other

Patron Comment: Please consider opening at 11:00 or 11:30 on Sundays - thanks.

AADL Reply: This comment was submitted anonymously.


Date Received: 2016-04-28
Type: complaint
Regarding: noise

Patron Comment: Student being tutored in the library on Thursday evening need to be reminded by library staff that they are not to talk so loud that others cannot concentrate on reading. Should one complain to staff or is Thursday night open for loud mouth tutoring? I will try to stay away on that night. Kids are cute but not when they're loud.

AADL Reply: This comment was submitted anonymously.


Date Received: 2016-04-28
Type: general suggestion
Regarding: catalog/searching

Patron Comment: I think you should consider putting a computer on the 2nd floor dedicated to catalog access. Now that you've reorganized a large part of the collection to the 2nd floor - it is inconvenient not to be able to check a catalog when up there - thanks.

AADL Reply: This comment was submitted anonymously.


Date Received: 2016-04-22
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: Hello, I am interested in attending the VISIONS 2016 event on May 11 at Washtenaw Community College, and bringing along my mom. Do we need to register for this event? Also, she uses a rollator/walker -- just want to confirm that the facility is handicap accessible. She is a member of the Oakland County Talking Books (OTBS) through Rochester Hills Public Library, and we've not had an event like this in our area. Thank you for presenting the program!

AADL Reply: Hi Sarah, Thank you for contacting us about VISIONS 2016! Registration is not required for this event and the space is entirely accessible. We look forward to seeing you and your mother there! Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2016-04-22
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I would like to watch the video of the Bright Nights event "Personalized Treatments for Depression" that took place (and was recorded, presumably) March 22, 2016. How do I do so? I went to the online video collection webpage (http://www.aadl.org/video/collection/4), and the most recent one available is January 2013--!!

AADL Reply: Thanks for your interest in AADL events. It takes a few weeks for videos to be edited and put on the website - and this particular video is in the editing process and should be available soon. If you are looking for the complete Bright Nights series to date, and visit http://www.aadl.org/videos - you can type Bright Nights in the video search box and you can then see the Bright Nights series to date (except for the most recent event, which is being edited). Hope this is helpful. Thanks a lot. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2016-04-21
Type: other
Regarding: youth

Patron Comment: Hi, just wondering if you're planning to link the winning entries from this year's Write On! contest on this page: http://www.aadl.org/events/writeon. We are interested in reading the other winning stories. Thank you. Brad Switzer

AADL Reply: Thank you for your question. We are planning to lost these on the website. Staff are actively preparing them to go up! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2016-04-14
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hi, Do I have to register for English as a second language program? Thank you,

AADL Reply: Thanks for your interest in AADL events. There is no registration for any of our ESL classes. Just drop by any of the sessions. Thanks a lot. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2016-04-13
Type: compliment
Regarding: - NONE SELECTED -

Patron Comment: Hi! I'm a Children's Librarian in Lexington, Kentucky who visits her family in Ann Arbor several times a year. Each time I visit, I make sure to attend one of Laura's storytimes. The first time I did so, it was for a fun experience for my child; now I come back for a great time for my kid & continuing education for me (I take notes!). I've been a librarian for 15 years, but each time I see Laura in action, I learn something new. I'm currently planning one of my regular storytimes and I'm using everything I observed a few weeks ago. As I'm sure you know, she is a real treasure. Now if I could only figure out how to write off my family trip as a work expenditure!!

AADL Reply: Thank you so much for writing to tell me about your continuing education trips to AADL, and how much you enjoy and learn from Laura. You are not alone. We all learn from Laura, and enjoy her storytelling very much. She is a treasure, and she shares which is what I think makes her so special. Next time you make the trip up from Lexington, let us know. We would love to meet you. Regards, Josie Parker Director


Date Received: 2016-04-12
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: Your Book Clubs to Go programs is such a valuable resource, it sure would make sense to be able to find it more easily on your website. It always takes me a good 20 minutes to figure out where it is listed. Could it have it's own heading under services? Thanks!

AADL Reply: Hi there, thanks for contacting us. We will keep your suggestion in mind as we work on our new website, but for now, there are two shortcuts that might help you. One is you can go directly to http://aadl.org/bctg for Book Clubs to Go, the other is if you simply type Book Clubs to Go into the catalog search, they all come right up. Thanks for your feedback, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2016-04-05
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: Is the West Branch outdoor dropbox still in service? Thank you.

AADL Reply: I am sorry for the inconvenience, but no the dropbox is not available at Westgate. Sincerely, Josie Parker