What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-12-04
Type: general suggestion
Regarding: collection

Patron Comment: Can you split up the TV films, please. I borrowed Case Histories, Season 2, w/2 DVD's and there isn't enough time, 1 week, to watch both. Thank you. You use to split them up.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-04
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: i'd like to request an additional feature for the website. I would like to be able to pay fines on my "additional accounts" without needing to log in as that account. I can see how much the additional accounts, but in order to pay the fine, i need to log out and log in to that account specifically. What would be great is to have additional accounts' fines listed and available to pay under 'my fines' page. thanks!

AADL Reply: Hello, thanks for contacting us. This is an excellent suggestion but very challenging technically because of the way our fine payment system is intentionally walled off from the rest of the site on the back end. But we have our eye on a new system that would enable this and many other features. It's not on the horizon yet but the fines page is one of our big improvement targets for that project. So stay tuned, thanks again for taking the time to send in this idea, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-12-03
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: Dear AADL: Two questions: 1. Any idea of when the outdoor lockers at Pittsfield will be working again? 2. When will you have Taylor Swift's new album, "1989?" It came out a couple of months ago. We love, love, love the AADL!! Thank you for your time!! thank you

AADL Reply: Hello, thanks for contacting us! The lockers have passed the hardware stage and are now in software; part of the problem is that we're working with volunteers so it's hard to move along. But they are still coming! Thanks so much for your patience; once they're back up they should be much more easily serviceable and repairable. We already had 1989 on order and it's now in the catalog: http://www.aadl.org/catalog/record/1464530 Thanks for your interest, and thanks so much for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-12-03
Type: complaint
Regarding: other

Patron Comment: To Upper Management, I have been observing current employees doing unfair and unprofessional things while working on the job and please be aware of these current employees: [redacted] needs to manage her attitude toward black women, when desiring black men shes really evil, [redacted] likes to stalk all women for men he finds interest in and yesterday he printed out my tax forms for a person seating at computer d and I was at computer 2. I found it to be very unprofessional and [redacted] is an ultimate stalker outside of business hours (he's everywhere) I would take pics but I figure I would give your administration an heads up on currently co-workers. I think you guys should hold meeting on what is expected on the job as customer service as well as security being jealous of everything learn to be thankful for what God has given and blessed you with oppose to evil. And be worthy of things will get better in time when you believe because I'm homeless and I have nothing but God. Thanks for your time.

AADL Reply: I am sorry that you are uncomfortable at the Library. I have read your comment, and thank you for taking the time to communicate with me. I will take your concerns into consideration as we train staff on customer service at the Library. Regards, Josie Parker Director


Date Received: 2014-12-03
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Is pre-registration required for the hour of code program on Fri dec 12th? If yes, could you please tell me how to do it? Thanks, Lindsey

AADL Reply: Thanks for your interest in AADL events. There is no registration for this event - just drop by and enjoy. We try to keep events open to all - and very, very seldom do we have registration. On the occasions when we do - it will be clearly marked on our website. Hope you enjoy the event! Thanks. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-12-03
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I saw earlier that there would be a craft event with making a trivet using corks - is this still coming up? I hope so!

AADL Reply: Thanks for your interest in AADL events. The cork trivet workshop will be held on Saturday December 20 from 2:00 pm to 3:30 pm at the Pittsfield Branch: Program Room. Hope to see you there! More info can be found on our website. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-12-02
Type: general suggestion
Regarding: other

Patron Comment: Close the door to the Assistive Lab & supply headsets w/jacks -- for visually impaired or readjust down volume on their "audio" track: speaker phone or issue ear phone & jacks as a consideration to other users in the lab and to patrons seated at tables outside of it.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-02
Type: other
Regarding: other

Patron Comment: The Library has a big problem with people stealing sections from the newspapers, sometimes the whole paper is gone! Just thought you might like to know about this ongoing problem.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-02
Type: complaint
Regarding: other

Patron Comment: Would you please, please, please do your job and stop people from talking on their cell phones, talking loudly with one another, burping, farting, stinking, and all other annoying kinds of behavior in this Library. It is getting so that you are letting all sort of deviant things go on because you are frightened to do anything about it. I'm a voter, tax payer and otherwise a stand up citizen in this town and some of the clientele are creating problems. Thank you.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-02
Type: general suggestion
Regarding: collection

Patron Comment: Lots of new books on the third floor have nasty sticky feeling covers where some type of sticker came off. You'll want to fix this I'm sure!

AADL Reply: This comment was submitted anonymously.