What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-02-06
Type: other
Regarding: other

Patron Comment: I bought a book on a website- used for $4 and its stamped with your library on it. Is it stolen from your library or did you sell it?

AADL Reply: My apologies for the delay in answering. If there is a barcode in the book and you do not mind sending me the number, I can check. However, it is probably a title that was withdrawn from our collection. We do withdraw materials after their heaviest use is past and this may be one of those. They are often sold through the Friends of the Ann Arbor District Library shop and may be then resold by the person who purchased them. Thanks for checking with us. We appreciate it. Diane Dahlem Circulation Manager


Date Received: 2015-02-06
Type: other
Regarding: inquiry from other institution

Patron Comment: Hi, I work at Washtenaw Community College in the Photography Department. We are looking into systems to move our high volume equipment check out system from a paper to a digital system. I am wondering if you could share any information about the software or company the AADL uses for its digital check out. We do have our inventory standardized in Excel & our student records can be output into Excel as well. We would like to be able to use barcode scanners with our digital check out. Any information you could provide on this would be a great help! Thanks,

AADL Reply: Hello there, thanks for contacting us! What we use is intended for full-size libraries and is much too complicated (and expensive) for what you're trying to do. As a result, we don't have direct experience with the smaller tools that would be appropriate for your situation. There's one thing I've seen which isn't cheap, but is simple and full-featured, and only costs once: http://www.gigatrak.com/software/tool_tracking_system.aspx If you have Macs, there's Delicious Library, which is focused on media but is cheap and handles simple checkout: http://www.delicious-monster.com/ But have you considered asking the WCC Library if they will work with you on this? They should be able to easily add your items to their ILS (Sirsi) and allow you to run a client in your lab that would allow checkouts against the system. WCC really already has the software you need if the Library will work with you on this system. I hope that helps; I'm happy to speak further with you about it if that would be helpful. Thanks for your interest, and good luck with your project! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-02-04
Type: request and renewals
Regarding: - NONE SELECTED -

Patron Comment: Is it possible to program the renewal notifications so that they send out a second notice, and perhaps even a notice on the day an item is due? The notices appear in my email inbox a week ahead of the due dates, so what always happens is that I think that I have plenty of time to get to them - and I don't. It seems punitive to have a ton of fines add up simply for forgetting to click the renew button on time. It would be really helpful if there were at least a second email notice that went out.

AADL Reply: Hello there, thanks for contacting us. Reminder notices go out 3 days before the due date, and while we would like to offer our users more control over their notifications, it's not yet possible with the current system. One challenge with same day reminders is while some users would find them very helpful, some users who have already returned their items, but they have not yet been checked in, become very angry to receive notices about items they have already returned. It's hard to find a single solution that works for everybody. However, we are working on a new notification system that will allow users to choose their own notification preferences including same-day reminders or the like. In the meantime, I've just waived $5.50 in fines from your account for your trouble. Thanks for your patience, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-02-02
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: 1. Holiday closings for 2015 rather than for 2014 would be helpful. 2. where do you bury info on weather related closings?

AADL Reply: Hello there, thanks for contacting us. You're right, we need to update the holidays for 2015, I will get someone to take care of that directly. Whenever any AADL location is closed, you'll find a message about it right at the top of the front page of aadl.org. Our closure yesterday was at the top of the front page from about midnight sunday until after opening Tuesday. We're sorry this information wasn't where you expected it to be; we will look for other places to include this. Thanks for your patience, and we're sorry for the inconvenience. -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-01-30
Type: other
Regarding: - NONE SELECTED -

Patron Comment: I have a book on hold. I went to pick it up on Tuesday and they could not find it. Can you please save it for me and I will pick it up today. Lisa

AADL Reply: Please call 327-4219 to ask about your reserve at the AADL. Thanks, Josie


Date Received: 2015-01-30
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Is AADL Downtown or Mallets Creek Branch in need of volunteer assistance? I have been volunteering at Stephen Clark Library on the second floor at Hatcher on campus for a year and they have run out of things for me to do. Even the re-shelving is minimal. There are student employees who manage to complete most of the tasks. I am interested in any chore that does not involve direct communication with library patrons. I have a hearing loss and wear two hearing aids so I cannot be relied upon to score 100% in listening skills. However, I do well in one to one conversation and can follow directions or ask questions if I miss something. The Library Manager at Clark would offer a recommendation. I'm retired and able to volunteer 8 - 12 hours a week if needed.

AADL Reply: Thank you for your inquiry, but we also employ people to shelve and to handle all of our backroom functions. We are not in need of volunteers. I suggest that you consider the Friends of the AADL and their website is faadl.org. I know that they have opportunities for volunteers that do not require interaction with library patrons. Thank you very much for inquiring, and good luck. Regards, Josie Parker Director


Date Received: 2015-01-29
Type: complaint
Regarding: - NONE SELECTED -

Patron Comment: Please clarify the policy for talking/conversing at a low level in the Pittsfield branch's "Tutor" rooms in the back corner of this building. Was harassed today by patrons for conversing at a low level and the staff's answer was that the "sound" policy is that nothing should be above ambient levels; however, by nature a "Tutor" room implies tutoring, which is expected to have conversations, even if the rest of the library is absolutely silent. Either making the rooms more sound proof or posting signs in the area of the policy regarding talking (more likely) would be helpful. I've been in this library lots of times where conversations occur in these rooms (by others), and have not seen a problem until I was harassed today. Thanks.

AADL Reply: I am sorry that you had this difficulty, and I'm not sure why it concluded the way that it did. We do know that talking is required in the tutor rooms, and you should not be "harassed" by any other patrons while at the Library. I have brought this to the attention of the manager and supervisor for Pittsfield and they will address the use of the tutor rooms with the staff in that branch. Again, I do apologize for the situation, and I'm sorry that you had an unpleasant experience at the Library. Sincerely, Josie Parker Director


Date Received: 2015-01-28
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, I recently discovered the 1000 Books Before Kindergarten program. Their website mentions that AADL participates in the program (http://1000booksbeforekindergarten.org/find-a-program/michigan/), but I could not find any mention of it on your site. Is this a program you are running? Thank you, Kristen

AADL Reply: Thanks for your interest in AADL! This is the first we've heard of the 1000 Books Before Kindergarten program. The list on their website looks like it is simply a list of all libraries. We will look into it - thanks for calling it to our attention. Thanks again! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-01-28
Type: other
Regarding: other

Patron Comment: Do you accept donations of books?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-01-24
Type: complaint
Regarding: branch building

Patron Comment: Please do something about the HEAT in the children's area at Traverwood. We've have been there twice recently and it was so hot we could not sit on the couch to read a story. Both times we asked staff to pull the shades and they indicated they couldn't. Please correct this situation so the kids and I can enjoy a story

AADL Reply: I am so sorry that your time at the Library was uncomfortable, and on more than one occasion. While all staff do not have access to the controls for the blinds in the library's buildings, all staff do know what to do if the blinds need to be raised or lowered, and I am sorry that this was not done when you made your request. I have brought the situation to the attention of the Supervisor at Traverwood. If this occurs again, please ask for the supervisor if you are not told that the matter will be attended to as soon as possible. Sincerely, Josie Parker Director