What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-03-28
Type: other
Regarding: other

Patron Comment: Question: Somebody mentioned to me that there is a website for "Friends of the Public Library", (book sales), I am interested in knowing what this website is,. Thanks.

AADL Reply: You will find information regarding the Friends of the Ann Arbor District Library at: http://www.faadl.org/ Karen Wilson, Administrative Assistant


Date Received: 2014-03-26
Type: other
Regarding: inquiry from other institution

Patron Comment: Hi, We are setting up a telescope lending collection at our library, after hearing Eli Neilburger speak at an event at NSW State Library Australia. Things are on track we think, we have a partnership agreement with a local astronomy society and a reputable local supplier for equipment. But I was hoping to get a contact at your library, who might be able to give any extra advise or tips. Those fiddly bits where things go wrong, or lessons learnt along the way? Hope you can help. regards Elysa Dennis Team Leader Narellan Library Camden Council LIbrary Services

AADL Reply: Hello, thanks for your interest, and we're happy to help! I've passed along your email to Jody Harnish and Amy Cantu, the librarians that work on our Telescope project, and they'll be in touch. Thanks again for your interest, and best of luck with your telescope collection! -eli


Date Received: 2014-03-25
Type: other
Regarding: other

Patron Comment: Is there a way that you can purchase a book --- or put a dedication of a book the library already owns -- to a person or a couple?

AADL Reply: Yes, we accept memorials and/or recognitions of persons. Donations to the Library may be sent to Josie Parker, Director, Ann Arbor District Library, 343 S. Fifth Avenue, Ann Arbor, MI 48104. Checks may be made payable to Ann Arbor District Library. Please enclose the name of the person you wish to memorialize or recognize. If you wish an acknowledgement of your gift sent to family members, please include contact information. You may also designate what type or content of material you wish purchased. If you have further questions, you may contact me at (734) 327-8311. Thank you for considering the Library as a way to honor or memorialize someone of importance to you. Sincerely, Karen Wilson, Administrative Assistant.


Date Received: 2014-03-23
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: Absolutely love the Mochimochi downloads!! Thanks for offering them.

AADL Reply: You're very welcome! Thanks for taking the time to let us know, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-03-21
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Hello. I am currently writing a Bachelor thesis on gamification in Libraries, and I would like to ask you if you have any documentation you would like to share (Project description, budget, evaluations and so on) I really think your approach to strenghten readability is fresh! I am evaluating a similar Norwegian project that didn`t quite succeed, so it would be Nice to get some insight into what strategies might work. Hope to hear from you Kind regards Rune Broendbo

AADL Reply: Hello there, thanks for your interest! We don't really have much in the way of what you're looking for. We don't use formal proposals, budgeting, or evaluation for projects; but here are some links that might be helpful for you. A series of posts about the game from a player / librarian's perspective: https://thatklickitat.wordpress.com/category/aadls-summer-game/ An article about our game and a similar one from American Libraries magazine: http://www.americanlibrariesmagazine.org/article/summer-reading-levels And the best thing to do is just read through the posts and responses from players at http://play.aadl.org We have a short video about the game in final production, I can send a link to that once it's done if you're interested. Let me know if you have any other questions or if you'd like to set up a time to discuss further. Thanks again for your interest and good luck with your project! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-03-18
Type: compliment
Regarding: compliment

Patron Comment: Ms. Josie Parker: Congratulations for the leadership shown in your appearance before city council. The safety and security of our citizens, especially the children, is of paramount importance. I know you have your hands full with lots of nonlibrary issues that distract you and your staff and drain your budget. Keep up the good work. Daniel Peters

AADL Reply: Thank you very much for your kind words, and for your support of all who use the Library. Josie


Date Received: 2014-03-18
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hello, Is the multi-purpose room available for presentations by book clubs on certain books? Like - Bernard Malamud or some other author? Is there a charge to use the room? Thank you

AADL Reply: Yes, the Downtown Library multipurpose room is available for rental. For detailed information please visit: http://www.aadl.org/services/roomrental Thank you, Karen Wilson, Administrative Assistant


Date Received: 2014-03-18
Type: compliment
Regarding: customer service

Patron Comment: Ellen at the West Reference desk was exceptionally helpful this evening. She answered all my questions with great enthusiasm and in a pleasant manner. Thank you.

AADL Reply: I am so glad to hear that, and thank you for letting us know. Regards, Josie


Date Received: 2014-03-16
Type: other
Regarding: other

Patron Comment: Hi, I have some books and tapes I'd like to donate to AADL. What is the procedure? Thanks

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-03-16
Type: other
Regarding: other

Patron Comment: As an Ann Arbor tax payer, I request that the Ann Arbor Library put a priority on upgrading its IT system that services the library public computer stations, which could include adding servers, since it seems to me that server outages are occurring with increasing frequency, so more redundancy is needed to the servers and related switching infrastructure. This should take priority over cosmetic or other improvements to the downtown library facade, or any other library external property changes or improvements. People come to the library principally to access library services. The library is not a park or a museum so its primary focus on core services should take priority over principally cosmetic or outer appearance upgrades in any library budget and millage discussions. Thank you for considering this request.

AADL Reply: Thank you very much for your comment. We aren't aware of any problems with servers, at any location, and apart from the Pittsfield Branch( and we are working on that upgrade) we don't have switching infrastructure issues. We do, unfortunately, have problems with patrons installing malware and bringing servers down, but those are usually fixed quickly. We also have trouble sometimes when people kick the plugs free from outlets, and even steal the electrical cords. That happened over this past weekend and there was a bank of computers out of commission for awhile at one location. I have passed your comment on to IT, and they are looking into your concerns to make sure we aren't missing something. Thanks very much for letting us know about a potential problem. To address your concerns about funding, the IT department funding covers this type of service and the funding for any changes to our front area Downtown will come out of the Library's fund balance. These are not competing objectives. Sincerely, Josie Parker Director