What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
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Filter Patron Comments
Type: general suggestion
Regarding: collections
Patron Comment: Manor House - PBS Historic Drama - could a small "nudity"/"N" label be placed to warn parents that this video has nudity in it? It's very similar to the American PBS Historic Living series which avoids nudity to make it more suitable for children so it was an unpleasant surprise to have to turn this off for my family.
AADL Reply: This comment was submitted anonymously.
Date Received: 2006-11-27
Type: general suggestion
Regarding: other
Patron Comment: Suggestion: put a stamp pad w/a date stamper out on the counter for optional use. I always lose the receipts! Thanks!
AADL Reply: This comment was submitted anonymously.
Date Received: 2006-11-27
Type: general suggestion
Regarding: exhibits/displays
Patron Comment: Bring back the kiosk of poetry books and art books on the third floor.
AADL Reply: This comment was submitted anonymously.
Date Received: 2006-11-26
Type: web site feedback
Regarding: inquiry from other institution
Patron Comment: I am a virtual reference librarian with the Douglas County Library District in Colorado. We are preparing to revamp our web site and are collecting information from other public libraries whose sites we admire. Who can I speak with at Ann Arbor Public Library about your web site? I would be glad to talk either by e-mail or by telephone? Thank you!
AADL Reply: Hello, Laurie, thanks for contacting us! I would be happy to answer any questions you have about our site via email. You can reach me at this address. Thanks for your interest, and I look forward to hearing from you! Eli Neiburger AADL Tech Manager
Date Received: 2006-11-25
Type: complaint
Regarding: collections
Patron Comment: how come the manga section isn't growing? I mean i been searching like hunter x hunter for 2-3 months and there isn't any changes so what is up with the manga section???????
AADL Reply: Thank you for contacting us regarding the Hunter x Hunter manga. We own several copies of every volume up through volume 10. You may not be seeing the actual books on the shelves because Hunter x Hunter is very popular and they are frequently checked out. You may place a request through our catalog so that we will save the manga for you when it's your turn; simply go to http://catalog.aadl.org and do a Title Search on "hunter x hunter" (without the quotes) to get a list of everything we own in that series, and then select the Request This Title link to place your hold. You may also call us at 327-4200 and our library staff will place the hold for you. I hope that answers your question. Thanks for taking the time to contact us.
Date Received: 2006-11-24
Type: web site feedback
Regarding: - NONE SELECTED -
Patron Comment: The new Pittsfield Branch is not listed on the "Who We Are" web page (although it and the soon-to-be-open new Northeast Branch are listed on the Locations page). This omission needs to be corrected!
AADL Reply: Are you sure you were looking at the "Who We Are" page? All four branch libraries, including Pittsfield, are listed on the "Who We Are" page with links to more information about each. Perhaps you are referring to another page. If so, please let us know what page that is so that we may correct the omission. Thank you for letting us know how we may better serve you. We always welcome your input. Sincerely, Terry Soave Outreach & Neighborhood Services Manager soavet@aadl.org
Date Received: 2006-11-24
Type: web site feedback
Regarding: website
Patron Comment: Typo on this page. http://www.aadl.org/research/databasesbysubject Down near the bottom under Legal Resources...Michigan is spelled wrong in the Michigan Legal Forms link.
AADL Reply: Thank you for letting us know about the typo on our website. A correction has been made. Sincerely, Terry Soave
Date Received: 2006-11-22
Type: complaint
Regarding: collections
Patron Comment: Value Line (heavy books) have been moved - and put on a top shelf. I would have dropped them if not a librarian helped me. ONCE I tried to use Value Line at Pittsfield Branch. Had to carry them from children's area to a table - a long walk. Then could not concentrate because of joyous use of an entertainment ball bouncing by teenagers.
AADL Reply: Thank you for your recent comment card regarding the reference collections at the West and Pittsfield branches. At the West branch, we are indeed in the throes of making some shelving changes. I appreciate your comments about ValueLine needing to be at a more manageable height. I believe that you spoke with staff at the branch on that day, and you will be pleased to know that they have taken your comments into consideration and are working to rectify that situation specifically. At the Pittsfield branch, we made a conscious decision to make the granite countertop of the reference collection shelving a comfortable height for patrons to place materials on top of it and be able to read, make notes, etc. If you find it uncomfortable for you, the tables in the casual study area are nearby and you are welcome to use reference materials there, as well as in our reading room or any of the tables along the windows. Please do not hesitate to ask any of our staff for assistance in either reaching materials or carrying materials to one of the nearby tables. Thank you for taking the time to contact us.
Date Received: 2006-11-22
Type: complaint
Regarding: other
Patron Comment: RE: Sat & Sun Book Sales! Why can't the sales reopen with the funds placed in escrow while the past years' irregularities are handled? So many people use and depend on the lower prices for books, tapes, etc. and comraderie too. Surely the beauracracy need not be so stringent.
AADL Reply:
Date Received: 2006-11-22
Type: programs and events
Regarding: - NONE SELECTED -
Patron Comment: New library program for Summer Reading 2007(CSI: Crime Scene Insects) I am pleased to offer the following NEW program, CSI: Crime Scene Insects, for your consideration as part of the 2007 “Get a Clue” Summer Reading Program. Although the first recorded instance of using insects to solve a crime actually dates back to 13th century China, it was not until the CSI television series aired that the average citizen became aware of the invaluable role that forensic entomology is now playing in solving modern-day crimes. Forensic entomology is the use of insects to provide valuable clues for solving criminal investigations of food contamination, product tampering, child and senior abuse, vehicle crashes, structure damage, drug trafficking, suicide and murder. The CSI: Crime Scene Insects program explores the field of forensic entomology through a lively presentation, 2-D and 3-D props, slides, forensic equipment, specimens, live insects and audience participation (including the solving of a simulated crime). Program participants will learn that: - forensic entomology links the study of insects to the science of crime investigation and involves more than just murder investigations - forensic entomologists must be able to identify insects in all stages of their life cycles - the natural succession of insects and the timing of their cycles offer useful clues at a crime scene - flies and beetles, in particular, are the most important insects in forensic entomology investigations - insect decomposers are more than just evidence, they are part of the natural cycle of birth and death Note: Although this program does touch upon the topics of death, murder and decay of human remains, the program DOES NOT dwell on these topics any more than is necessary and therefore is suitable for most children over the age of 6 years. Every effort is made to present information in a scientific rather than sensational manner. About the Presenter. Mr. Gary A. Dunn, Director of Education for the Young Entomologists' Society, is an internationally recognized authority on entomology and arachnology youth education, and author of several books for teachers and children. He worked as a forensic entomology consultant on cases involving structural damage and food contamination before turning his attention to entomology youth education. Over the past 18 years he has visited with more than 136,500 young people at 687 schools and libraries from coast to coast. In 1998 he was selected as Michigan’s Outstanding Environmental Educator by the Michigan Alliance for Environmental and Outdoor Education. Fees: $175 per presentation, plus travel (round trip mileage at $.45/mile; $25 minimum). For more detailed information on fees visit us on the web at http://members.aol.com/yessales/BOW.html. Book early to get your date of choice! To discuss booking dates, or for more information, or contact the Young Entomologists’ Society by e-mail (YESbugs@aol.com) or by phone (517-886-0630). Thank you.
AADL Reply: Thank you for contacting us regarding your CSI: Crime Scene Insects program that ties into the Collaborative Summer Reading Program theme, Get a Clue @ Your Library. AADL has not yet committed to a summer reading theme, but we will keep your information on-hand for future consideration.