Online Reference FAQs

The Online Reference Service of the Ann Arbor District Library is designed to provide brief answers to reference questions.

Who is answering questions?
Staff in the Adult Services Department at the Downtown Branch of the Ann Arbor District Library will be responding to questions received online.

What does it cost and how long will it take?
There is no charge for this service. We will respond to all acceptable queries on the day they are submitted or on the next day. If you need an immediate response, please contact your local library location. It is not possible to check on the status of a submitted question by phone. If you have not received a response within three business days, you may resubmit your question using the form.

Ask a Question

Whatever kinds of questions you have, AADL has answers. And we have many ways you can ask to make sure you get the kind of answers you are looking for:

Text 4AADL

For quick answers to quick questions on the go, just text your question to 4AADL (42235).

Note: Msg frequency depends on user. Msg&Data rates may apply. Text HELP to 42235 for help. Text STOP to 42235 to cancel.

Twitter @aadl!

Send us a tweet @aadl on twitter! We'll get an answer right back to you. Response may be delayed between 9 PM and 9 AM. Be sure to use a question mark!

Ask Us via email or Contact Us

For more in-depth or less immediate questions, you can always send us email at or use our Contact Us form to submit detailed questions. These questions will always be answered by library staff members who will get back to you within 24 hours.

Give us a call

You can ask always phone us for answers to brief, factual questions. Most questions are answered in 3 to 5 minutes. (We encourage you to visit the Library for extended research questions.)

Answering questions is something that libraries do best! Use your library and get your questions answered today!

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