Difficult Conversations : : how to Discuss What Matters Most
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"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
First published in the U.S.A. by Viking Penguin, 1999.
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
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COMMUNITY REVIEWS
excellent resource submitted by smgop on August 20, 2017, 5:38pm Very well written and helpful!
PUBLISHED
New York : Penguin Books, c2010.
Year Published: 2010
Description: xxxiii, 315 p. : ill. ; 20 cm.
Language: English
Format: Book
ISBN/STANDARD NUMBER
9780143118442
0143118447
ADDITIONAL CREDITS
Patton, Bruce.
Heen, Sheila.
SUBJECTS
Interpersonal communication -- Case studies.
Interpersonal communication.