Getting Them to Give a Damn : : how to get Your Front Line to Care About Your Bottom Line
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Includes index.
The pagoda principle -- Who's calling the shots? -- Valuesquake : the shift in work ethic -- The "give a damn" continuum -- The Opie ideal -- Identifying Opies -- Recruiting Opies -- Retention : hang on for dear life -- Compensation : share the love -- Recognition : does anyone notice? -- Management style : zag to avoid the drag -- Turnover : slowing down the endless treadmill -- Orientation and training : buy in from day one -- Communication : laying down the law and keeping it -- Honesty : it's the best policy : what's yours? -- Mentorship : Simon says "lead the way" -- Service : keeping your youngest employees from driving away your oldest customers -- Stone cold crazy kidployees -- Opportunity knocks at Southwestern -- U.S. Army : buy in of the highest order -- A great job flippin' burgers? -- And one to grow on.
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PUBLISHED
Chicago : Dearborn Trade Pub., c2005.
Year Published: 2005
Description: 205 p.
Language: English
Format: Book
ISBN/STANDARD NUMBER
1419504584 :
SUBJECTS
Personnel management.
Teenagers -- Employment.
Young adults -- Employment.
Employee motivation.
Employee retention.