Never Split the Difference : : Negotiating as if Your Life Depended on it
Book - 2016 658.405 Vo, Adult Book / Nonfiction / Business & Economics / General / Voss, Chris None on shelf 9 requests on 5 copies
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The new rules : how to become the smartest person... in any room -- Be a mirror : how to quickly establish rapport -- Don't feel their pain, label it : how to create trust with tactical empathy -- Beware "yes", master "no" : how to generate momentum and make it safe to reveal the real stakes -- Trigger the two words that immediately transform any negotiation : how to gain permission to persuade -- Bend their reality : how to shape what is fair -- Create the illusion of control : how to calibrate questions to transform conflict into collaboration -- Guarantee execution : how to spot the liars and ensure follow-through from everyone else -- Bargain hard : how to get your price -- Find the black swan : how to create breakthroughs by revealing the unknown unknowns.
REVIEWS & SUMMARIES
Booklist ReviewPublishers Weekly Review
Summary / Annotation
Table of Contents
COMMUNITY REVIEWS
Wow submitted by smgop on July 30, 2020, 9:38pm This book is a good read, but even better audiobook. He knows his stuff.
Useful submitted by selene0114 on July 13, 2022, 9:33pm useful book
PUBLISHED
New York, NY : Harper Business, an imprint of HarperCollins Publishers, [2016]
Year Published: 2016
Description: viii, 274 pages ; 24 cm.
Language: English
Format: Book
ISBN/STANDARD NUMBER
9780062407801
0062407805
ADDITIONAL CREDITS
Raz, Tahl,
SUBJECTS
Voss, Chris.
United States. -- Federal Bureau of Investigation -- Officials and employees -- Biography.
Negotiation.
Negotiation -- Anecdotes.
Hostage negotiations -- Anecdotes.