What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-01-06
Type: general suggestion
Regarding: computer classes

Patron Comment: Bring back computer classes!

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-01-06
Type: general suggestion
Regarding: branch building

Patron Comment: We could make the building bigger.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-01-06
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: I saw that the AADL has started adding lawn games like Skittles to the catalog. It's a bit out of left field, but the Finnish game Mölkky is amazing! It would be a great addition to the available selection. Source: http://www.yardgames.us/Molkky-p/molkky-01.htm

AADL Reply: Hello there, thanks for this suggestion, it looks great! We will take a look and add some in case it ever warms up again. Thanks for your interest, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-01-03
Type: other
Regarding: other

Patron Comment: I am wondering if I can donate some books to the library. Books are related to certification; Project Management certification, Financial Risk Management certification, and several MBA text books. Thank you.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-01-02
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: I really enjoy the ebook and audio books online. Is there a better software? The one Ann Arbor Library uses has so few books and it is not the easiest software to use. Recently I downloaded a kindle book and when I couldn't open it I deleted it, I tried to re download but it told me I already had the book. I didn't and I never got it. I hope you didn't get a charge for it. thanks

AADL Reply: Hello there, thanks for your interest! Yes, the Overdrive system we subscribe to as part of a Library Consortium is not so hot. Publishers are allowing very limited use of ebooks by libraries and there's not a lot we can do about it. However, we have been working on building our own collection of downloadable items that don't require overdrive or any special setup; you can just download them directly from our catalog onto your device. You can see a sample here: http://aadl.org/downloads Regardless, no worries on the charge, Overdrive does not cost per checkout. Please let us know if you're still having trouble, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-12-29
Type: catalog problem
Regarding: website

Patron Comment: The DVDs in storage downtown are not showing up in the catalog-- I was told due to inventorying. Because of this, we don't know if the Library holds a copy of a Title or not--since nothing will show up in the catalog (if all the copies are in storage). When will the inventorying be done so we can once again see the full collection that the library holds, and request DVDs that are caught in this inventorying void--it has been a long time (even after the repair on the elevator).

AADL Reply: Thank you for your question! I am sorry that this answer has taken so long; I was out of the office until today. Our ultimate goal is to get our materials on the shelves where library users can best access them. While there are currently items in storage, we have made some changes to storage as we continue to assess the collection. We've taken any items that had been only held in storage and gotten them onto shelves available to the public and visible in the catalog. This way, we're able to continue work on the collection while allowing patrons to see if we own a title. I hope this helps! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-12-29
Type: other
Regarding: other

Patron Comment: What is the procedure for donating books to the library? Thank you.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link.


Date Received: 2014-12-27
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: Please consider getting Hoopla for the AADL. If you don't know, Hoopla is a video streaming service with thousands of movies that you can watch just using your library card. I see Saline has it. The link is here https://www.hoopladigital.com/home;jsessionid=3317111F0602C0FC20127B4C201C9B24 , but if you'd rather find it yourself, just Google "Hoopla". Thank you for considering this.

AADL Reply: Hello there, thanks for contacting us. We've looked at Hoopla a few times; the product is very expensive, and the library pays every time a video is requested. In addition, the collection leaves a lot to be desired. While there are a few good things in there, most of the Hoopla collection is made-for-tv or third-rate movies that we have not had any demand for and wouldn't buy on disc. We keep looking at the product and evaluating other options for streaming media, but we don't currently see Hoopla as a good investment of collection funds. Thanks for your suggestion, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-12-26
Type: other
Regarding: other

Patron Comment: Hi. I would like to donate a brand new book on CD. How do I do that? Thank you.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-12-26
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: How do you sign up for the minecraft workshops in th training center?

AADL Reply: Thanks for your interest in AADL events. No sigh-up needed. Just stop by and enjoy. Hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org