What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-08-27
Type: complaint
Regarding: computers

Patron Comment: Another day wasted due to your slow sloppy computers.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: complaint
Regarding: collection

Patron Comment: Horrifying commerical rubbish you expose kids to! You should be ashamed!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: compliment
Regarding: customer service

Patron Comment: I was looking for a new book. The librarians was so polite. She helped me. I love coming to this branch!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: branch building

Patron Comment: A 5 star library needs a 5 star building!! All great cities have outstanding library facilities. Our main library is lacking!!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: collection

Patron Comment: Check out puzzles.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-26
Type: other
Regarding: Technical Enhancement

Patron Comment: Hello, Thanks for the excellent services offered by AADL. I have one pet peeve and one suggestion. My pet peeve is the keyboard accompanying the computer terminals used for searching the catalogs. I thought you were using outdated keyboards only at the West branch, but to my dismay I found those clunky ones even at the Pittsfield branch. When will you be replacing them? My suggestion is to design an app for iOS and Android for AADL where users can use to search the catalog, check out books and place holds. Why don't we have one yet? Thanks,

AADL Reply: Hello, thanks for contacting us. We tend to replace keyboards when they stop working! And like most library services, we also hear from patrons who love the older-style keyboards at west and ask us where they can get them. We're sorry you don't like them; rest assured they will be replaced eventually. We are also working on an app-style interface for aadl.org to make mobile use easier. Stay tuned for that. Thanks for your feedback, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-08-25
Type: other
Regarding: computer classes

Patron Comment: Hi there! some time last year there was a class scheduled to help members set up and use e-bay accounts. Do you know if the person who taught that class plans to give another seminar? I could sure use some help with that. Thanks as always, and have a great day. Kathleen

AADL Reply: AADL is no longer offering public computer classes. However, here are some other local resources you may want to check out: *Ann Arbor Center for Independent Living- available to people who require Assistive Technology to use a computer. Contact Glen Ashlock at 734-971-0277 or glen@aacil.org to determine the appropriate class level and to complete registration materials. http://www.annarborcil.org/offices/assistive-technology/computer-classes/ *Business Computer Skills- offers on-site or self-paced online classes for a fee. http://www.businesscomputerskills.com/location/ann%20arbor.php *Certified Staffing Solutions- offers live online classes with free retakes for a fee. http://www.certstaff.com/classes/schedule+location_id+528.html *Community Education and Recreation- offers online and on-site classes as well as one-on-one instruction for a fee. http://reced.aaps.k12.mi.us/reced.home/rec___ed_home *ONLC Training Center- offers on-site classes as well as one-on-one instruction for a fee. http://www.onlc.com/sched.asp?g=Ann-Arbor-Michigan-Computer-Training-Classes *University of Michigan Turner Senior Resource Center- Assistance for seniors with computers, digital cameras, cell phones and other technology issues. $10/hour. Call 734-998-9353 for an appointment. http://www.med.umich.edu/geriatrics/community/turner.htm *Washtenaw Community College- Computers Don’t Byte class is a 3 day beginning computers course Tuesday-Thursday, 9am-noon every week at the Harriet Street building. No registration, no fee. Call 734-480-9950 for more information. *WyzAnt Tutoring- search for local tutors for one-on-one instruction. Varying experience levels and cost. http://www.wyzant.com/ Additionally, you will find several links to free online computer tutorials here: http://www.aadl.org/handouts. We hope this helps! Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-08-25
Type: general suggestion
Regarding: other

Patron Comment: Need info about donating books for the aadl book sales: where to donate, when can we donate?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-08-22
Type: complaint
Regarding: customer service

Patron Comment: Hello, I donated some books to the library today and it was yet again a miserable experience. Why can't we donate books at branches? The current system is a pain and seems to make everyone miserable. Let me give you specific examples. Several years ago I went to Mallet's Creek with a a shopping bag full of books and proudly announced that I wanted to donate them. I was met with a loud sigh and roll of the eyes and told I had to take them downtown. A little disgruntled, but still wanting to donate, I went down town. I took them to the desk and proudly announced that I wanted to donate these books. Another deep sigh (this time with eyes closed) "Don't you know the process?" She explained what to do, grumbled some more and sent me one my way. Remembering the terrible attitude I had gotten before, I decided to do some research and do some research. I read the library website and made sure I had it correct. I went around to the back and buzzed the intercom and announced that I had books I was leaving here to donate! More attitude "that isn't what you are supposed to do". "Sure it is, that is what the website says". "Oh is that what the website says? No it ISN'T! The website says buzz the intercom and wait to be let in to bring the books in." I mumbled "well fuck you" left the books and went off to Mallet's Creek to pick the holds I had there. Here are the points I would like to make: 1) I am not the only one who has gotten this attitude. I have had several conversations with fellow patrons who, like me just want to help you out. 2) I know there is a good internal reason for doing it the way you do it. But you are allowing that reason to have priority over delivering quality customer service. 3) Any process that produces confusion in your patrons and frustration in your staff, which this clearly does, should be revised 4) honestly the only time I have ever gotten bad attitude is over donations. Except for that miserable hipster who worked at Mallet's for a while. But he seems to be gone. Thank you for your time.

AADL Reply:


Date Received: 2014-08-20
Type: other
Regarding: other

Patron Comment: Do you accept book donations?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Please note that the Downtown Library is closed today (Thursday, August 21st for elevator repair), but we will reopen Friday, August 22nd. Thank you. Karen Wilson, Administrative Assistant