What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-06-09
Type: complaint
Regarding: other

Patron Comment: You allow too long for people to pick up a book on reserve. It dilutes the availability of a popular book. We have a winter home and in that location, only 3-5 days are allowed before the next person in line can be contacted. It seems the grace period for picking up a book gets longer and longer at the Ann Arbor Library.

AADL Reply: I am sorry that you feel your experience at the AADL is not as positive as elsewhere, but the length of time for an item to remain on reserve at AADL has not changed in many years. Sincerely, Josie Parker Director


Date Received: 2015-06-09
Type: complaint
Regarding: other

Patron Comment: The sign out period is too long. If someone really wants a book, they should be willing to pick it up in a timely manner rather than putting off pickup. Books are to be read, not sit in the hold area or on the coffee table at home due to overly generous checkout policy.

AADL Reply: The check out period for a book at the AADL has been 4 weeks for over twenty years, and seems to work well for most of our library patrons. Thank you very much for your feedback, and we are glad that you use the Library. Sincerely, Josie Parker Director


Date Received: 2015-06-09
Type: my account problem
Regarding: - NONE SELECTED -

Patron Comment: Hi again, Is there any way you could add our MEL books to our checkout history? After we return a book, it disappears from our history, and I use my history to see which books I have already read. Is there a separate list kept of the MEL books? Thanks!

AADL Reply: Hello, thanks for asking! This isn't quite possible with our current system. Your checkout history is a list of items in our catalog, and MeL Checkouts are not items in our catalog. We have some ideas on how to address this, but they are a long way off. So, we've got this on the list of things we'd like to do, but it's tricky and not happening soon. Thanks very much for the suggestion, though; it's comments like yours that help us prioritize our work. Thanks again for the feedback, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-06-09
Type: complaint
Regarding: collection

Patron Comment: I have been using the Westgate Branch of the library for the past 7 years, and over the past couple of years the new book section has steadily shrunk. The fiction section used to take up one "column" of bookshelves. it has steadily been shrinking to fewer and fewer shelves, and when I was there today there were just 12 books of fiction, less than half a shelf (if you don't count the ones labeled "romance" which are mixed in). A whole children's book section has been moved to this area, apparently from the children's room. When I visit other branches they seem to have lots of new fiction. Why can't Westgate have more shelves of new fiction as it used to? If the answer is that they are all checked out all the time now, then it would seem that more need to be purchased for or allocated to this branch. Does anyone monitor this? I do think this is a great branch location. Thank you.

AADL Reply: Hello, thanks for contacting us. We definitely monitor this closely, and we have not decreased our spending on new adult fiction. What has changed is the number of requests and patrons using the request system continues to grow, which means more new titles don't touch the shelf until all the requests have been filled. We have recently decreased the number of months that a title stays new, because the increase in requesting was leaving only low-demand titles sitting on the new shelves for months and months. However, I will have our fiction buyer take a look at this and see if anything else unusual is going on, beyond the general trend of items in demand not hitting the shelf until months and months after release. Please let me know if you have any other questions, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-06-08
Type: programs and events
Regarding: room rental

Patron Comment: On behalf of Palestine Aid Society of America, a non-profit organization in Ann Arbor, We would like to reserve the room at Oak Vally Library for a book reading and signing on Thursday July 9, 2015. Author Suad Amiry. Bopk Title" Golda Slept Here." Published by Bloomsbery. Please let me know if you need any additional information. Thanks you.

AADL Reply: The Pittsfield Branch Library program room is available on Thursday, July 9th only from 9:00 a.m. until noon. The rental rate for the room is $125.00. Rental groups may not charge admission, raise money, offer items for sale. For more detailed information regarding our room rentals please visit: http://www.aadl.org/services/roomrental Karen Wilson, Administrative Assistant


Date Received: 2015-06-06
Type: other
Regarding: branch building

Patron Comment: The entrance to the library was recently constructed. Why is it being done again, so soon? Thank you Alice Liberson

AADL Reply: Ms. Liberson, The sidewalks were redone when the rebuild of Fifth Avenue and the underground garage were completed several years ago. While the old planters were removed to allow for a ramped access from the south, the porch and entry to the Library were not replaced at that time. The current project includes the Library entry, porch area, and the replacement of an old ramp with a completely accessible entry from both the north and the south. In addition, the sidewalks are being replaced in a way that eliminates a step that was added at the curb and has been quite a problem. Thanks for asking, and we are sorry for the inconvenience. Sincerely, Josie Parker Director


Date Received: 2015-06-05
Type: other
Regarding: room rental

Patron Comment: Ann Arbor Writers Group I am the group facilitator for a group of writers here in Ann Arbor. Some of us are published, others are not. We each write a new short story every week, we then meet, routinely on Wednesdays from 1 - 3 pm and read aloud our stories to one another. I am in the process of reserving your free room each Wednesday. That space supports thirty or so people. Rarely do we have more than fifteen of us to show up each Wednesday. Is there another (free) space that might be more appropriate for a group as small as ours? Is there a way to reserve a (free) room each Wednesday without requesting week by week the large free room?

AADL Reply: We have two quiet/study rooms at the Downtown Library that hold 8 to 10 people. These rooms however are on a first come, first served basis and cannot be reserved in advance. Our tutor study rooms at all our locations (except for West Branch) hold only 2-3 people and are first come, first served. The remaining rental spaces are larger rooms that hold 80+ people, rent out for $125.00 for four hours and can only be rented up to four times per calendar year. The aadlfreespace is the only room in the Library system that can be reserved up to twelve times per calendar year at no charge. Karen Wilson, Administrative Assistant


Date Received: 2015-06-04
Type: other
Regarding: other

Patron Comment: Do you accept book donations?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). The Downtown Library is currently closed for construction, but we are still accepting donations. Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-06-03
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Do you know what the theme will be for the Ann Arbor Reads in 2016? When will the book be selected? My book club is interested. Thanks, Robin Little

AADL Reply: Thanks for your interest Ann Arbor/Ypsilanti Reads. The theme is simply A Very Good Read and the selection can be either fiction or nonfiction. Suggestions can be made to the summer committee charged with recommending two finalists titles. Visit aaypsireads.org to offer a suggestion for the upcoming read. Suggestions should be made by June 15. Thanks - hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-06-03
Type: other
Regarding: exhibits/displays

Patron Comment: Would any of the Ann Arbor Public Libraries have space available to host the Always Lost: A Meditation on War art exhibit from December 14, 2015 through February 14, 2016? I have further information regarding the space requirements. Thank you, Veterans in Pfizer, Kalamazoo

AADL Reply: Thanks for thinking of AADL! I'm happy to go over space availability and logistics, if you'd like to give me a call. You may reach me directly at (734) 327-8327. Terry Soave Outreach & Neighborhood Services Manager