What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-05-05
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: I will be coming to the Helen Keller exhibit and am wondering if I can bring my Future Leader dog puppy? She is owned by Leader Dogs for the Blind in Rochester MI. She is 6 months old and very reliably housebroken, but we do come with a clean up kit just in case, and we leave nothing behind. I am trying to give her as many postive experiences during the year I have her, and this would be a very good one. Thank you.

AADL Reply: Thanks for your question. You are more than welcome to bring your Future Leader Dog with you when you visit, no problem! We hope you enjoy the exhibit. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-05-03
Type: other
Regarding: collection

Patron Comment: I am looking for recommendations for a series for a 1st grade girl who likes to read. Could you tell me where I might find recommendations? Thank you.

AADL Reply: Thank you for contacting the AADL. The first place I would recommend is on our Jump website (jump.aadl.org), which gathers much of our youth-related material in one place. Of particular interest would be the lists of Recommended Stuff: By Age and Grade Level, which can be found here: http://jump.aadl.org/jump/recommended/age. If you scroll down through the list of lists, you will find a list with suggestions for First Grade Readers, in addition to more specific lists which target the first through third age ranges and include some series titles, among others. I hope you find these to be helpful. Please let me know if I can assist with anything further! Best- Eric Schoenbaechler, Youth and Adult: Services & Collections Supervisor


Date Received: 2014-05-01
Type: other
Regarding: Technical Enhancement

Patron Comment: Hello, Does the library offer any online language training materials? I've learned of services like Mango languages and rosetta that are offered by libraries, but I don't see things like this in the catalog. Is there something like that available? If not, is the library considering adding that? Thank you for your help.

AADL Reply: Hello, thanks for your interest. We don't currently have an adult online language learning tool, but we've been looking at some. What languages would you be interested in learning? Thanks again for taking the time to contact us, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-05-01
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: Hi IT Department, I am writing to request an additional feature for user accounts where the user can choose when to receive email reminders for the account. Ideally, I would like the reminders emailed to me the day before the item is due, the day it is due, and the day after it is due if need be. (Or at a minimum one email the day before and one email the day after an item is due.) I find the current system difficult in particular with videos since they are only checked out for seven days. Four days later I receive an email reminding me of its due date when I haven't watched the video yet. If my family ends up too busy to watch it, I don't receive any email reminders and don't get any emails until it is two days late which results in a $2 fine. This has happened to me so many times that I hesitate to even want to check out a DVD. I would appreciate very much an update on the likelihood this enhancement request can be realized. Best regards,

AADL Reply: Hello, thanks for your suggestion! We hear many different ideas about notices from our patrons, and we'd like to offer the flexibility you describe. Unfortunately, the current system doesn't offer the ability to have different notice sequences for types of materials or different users. Part of the challenge is that returned items don't necessarily show as returned immediately, and when patrons get notices asking them to return items they've already returned, they are rightfully pretty angry! We are working on an alternate notice system that would allow each user to specify how they'd like to be notified, but there's still a lot of development before that system will be ready for use. In the meantime, thanks very much for taking the time to send in your suggestion, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-05-01
Type: general suggestion
Regarding: email notification

Patron Comment: I appreciate tremendously the emails saying "Library materials nearing due date" that are sent out a few days before a book is due. However, I'd like to suggest that emails could also be sent out *on the due date*--so that people don't miss their last chance to return a book. Thanks!

AADL Reply: Hello, thanks for your suggestion! We hear many differing desires from patrons about this. Yours is a very good suggestion, but our current system doesn't offer the flexibility of more than one notice sequence. However, we're looking for ways to deploy this kind of functionality and allow each user to set their own notice preferences. Stay tuned for that enhancement. In the meantime, thanks again for taking the time to send in your suggestion, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-04-28
Type: other
Regarding: other

Patron Comment: I have about 20 books that I'd like to donate. All are in great condition, most are Middle East-related non-fiction. Do you accept donations?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-04-28
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I attempted to look for computer classes at any Ann Arbor library but found a schedule for last year. Is there a current schedule? Thank you so much.

AADL Reply: Thanks for asking about computer classes at AADL! What particular classes, or types of assistance, are you looking for? We're not offering computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back! In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again, Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-04-26
Type: complaint
Regarding: other

Patron Comment: I am a temporary member at the delonis center due to being barred from my own apartment by court order i am the active lease holder at that apartment so my situation is not permenent however during my month stay at delonis i have noticed they serve decent food for lunch and dinner that is able to sustain ppl however during breakfast they serve nothing but surgary foods now you may wonder why im sending this kind of complaint to the ann arbor library this is actually a heads up to why you been having so many ppl trying to sleep in the ann arbor library and getting caught doing so i am adhd and my energy levels are usually very high even on NO FOOD for 24 hours i rarely ever get this tired to the point of passing out even on 3 hours of sleep and i got around 5 hours last night thats actually surplus for me believe it or not your problem with the ppl trying to sleep at library is directly the result of delonis intentionally setting everyone up to suffer a sugar crash every morning so they can not sustain energy levels in the day knowing full well the county outlaws sleeping in public place they practice sleep deprevation at delonis and some of their staff namly barry of delonis has admitted to me in person regarding their rule system "we kind of make things up as we go along" on the 30th i will be vacating delonis once and for all and stay at a hotel till the 8th until the court gets their information strait and lets me back to my apartment but plz do not take this complaint lightly nor take it as a complaint to the library plz forward this complaint toward the director of the ann arbor district library in washtanaw county and get him to file a complaint against delonis using this information they do not have an excuse to use these practices and they are intelligent enough staff to know their ethics are causing harm and increasing homeless problems not fixing them in fact they recently asked for far more money to continue keeping the warming center open then it actually costs john of delonis did the payroll utlity and expense math and the amount is around 9000 a month delonis asked for 45 000 in funding which means somebody is pocketing extra cash somewhere sleep is a basic human right so is decent food and the library does not deserve to have to put up with this problem caused and unleashed by somebody else the delonis needs to bear the heat for its practices btw they been doing this the entire month of april i been staying ask library staff for how many ppl have been caught trying to sleep in library and you can confirm what i speak of true please whoever recieves this complaint forward it to whoever has the highest authority on the library of ann arbor district library downtown washtanaw so they can file a high profile complaint against delonis center staff and get something done about the situation

AADL Reply: I am sorry for your situation. Josie Parker


Date Received: 2014-04-24
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: The website is great! A mobile version or a mobile app would be much appreciated!

AADL Reply: Hello, thanks for contacting us! We're so glad you like the website. You'll be happy to know we have a mobile version in development. I'll put you on the list for beta testing when we're ready. Thanks again for your interest, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-04-22
Type: other
Regarding: other

Patron Comment: Would the AADL or the Ann Arbor District Library Friends organization be interested in several years (around the past 20 years) of full sets of National Geographic Magazines? If so, please email me and tell me where these can be taken for a donation. Thanks

AADL Reply: Thank you of thinking of your public library. Unfortunately we generally do not accept donations of magazines unless they are prior to 1950. For the listing of materials accepted please visit: http://faadl.org/how_to_donate_books.html Karen Wilson, Administrative Assistant