What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

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Date Received: 2014-08-27
Type: general suggestion
Regarding: collection

Patron Comment: I think it would be great if we could check out a stud finder to use to hang things in your home.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: complaint
Regarding: noise

Patron Comment: Sundays are very loud! Peoples are or have lost respect - the place here is the library.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: collection

Patron Comment: Signs! A map! Someway to find the 917's (or whatever) without having to wait patiently to speak with a worker, or circumnavigate the entire library! (or even the second floor)

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: computers

Patron Comment: The main area where people use their laptops often hit there head on the low thing. Here is an idea - either cut it a little higher or put some sort of cushion on it.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: complaint
Regarding: computers

Patron Comment: Another day wasted due to your slow sloppy computers.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: complaint
Regarding: collection

Patron Comment: Horrifying commerical rubbish you expose kids to! You should be ashamed!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: compliment
Regarding: customer service

Patron Comment: I was looking for a new book. The librarians was so polite. She helped me. I love coming to this branch!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: branch building

Patron Comment: A 5 star library needs a 5 star building!! All great cities have outstanding library facilities. Our main library is lacking!!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: collection

Patron Comment: Check out puzzles.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-26
Type: other
Regarding: Technical Enhancement

Patron Comment: Hello, Thanks for the excellent services offered by AADL. I have one pet peeve and one suggestion. My pet peeve is the keyboard accompanying the computer terminals used for searching the catalogs. I thought you were using outdated keyboards only at the West branch, but to my dismay I found those clunky ones even at the Pittsfield branch. When will you be replacing them? My suggestion is to design an app for iOS and Android for AADL where users can use to search the catalog, check out books and place holds. Why don't we have one yet? Thanks,

AADL Reply: Hello, thanks for contacting us. We tend to replace keyboards when they stop working! And like most library services, we also hear from patrons who love the older-style keyboards at west and ask us where they can get them. We're sorry you don't like them; rest assured they will be replaced eventually. We are also working on an app-style interface for aadl.org to make mobile use easier. Stay tuned for that. Thanks for your feedback, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library