What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-07-02
Type: other
Regarding: collection

Patron Comment: How can I find out what books are available to borrow for book club use please? thanks

AADL Reply: Please visit our webpage: http://www.aadl.org/bctg Titles and helpful hints can be found there!


Date Received: 2014-06-30
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I have enjoyed and benefitted from the computer classes you previously offered. I look foreword to having them available again. Thank you.

AADL Reply: Thanks for the feedback. We're glad to know you had such a positive experience with computer classes previously offered at AADL! Sincerely, Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-06-30
Type: complaint
Regarding: other

Patron Comment: I am deeply distressed by the removal of the New Books section in the downtown library. This simply lowers my quality of life; I have probably been looking through the new books an average of once every two weeks for the thirty years I have lived in Ann Arbor. The catalog is in no way a substitute (and the librarian's offer to show my how to browse the catalog was an insullt); it is much less efficient than looking at the books. For example, I read a lot of mysteries from the library (I get my research reading at U of M). If I search for "Mysteries, Books, Just added," there may or may not be additional information on a particular title, there is no way for me to check whether the prose is acceptable, and juvenile titles are mixed in. Did the library ask patrons whether they wanted the New Books section removed?

AADL Reply: I am very sorry that the temporary removal of the New books shelf has distressed you. The shelf should be back in place by early next week. While I understand your reaction to an offer to help search the catalog, it was not meant to be insulting. I am also sorry that you were insulted by any action made by anyone at AADL. Thanks for letting us know how much you use the New books shelf. Sincerely, Josie Parker Director


Date Received: 2014-06-28
Type: other
Regarding: other

Patron Comment: Hello, Do you accept book donations? I have a few books (less than 30) that I would like to donate. Some of those books are in Russian. Would you accept those as well? Thank you.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-06-26
Type: other
Regarding: other

Patron Comment: I have a few boxes of DVDs/Blurays that I would like to donate to the library. (There's probably somewhere between 150 and 200 movies, TV shows, and specials.) Would this be ok? Can you accommodate this?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-06-26
Type: other
Regarding: other

Patron Comment: In the About Us section of the AADL website concerning Building Projects the section on the Downtown Main Library Project concludes this way: " In November 2008, the Library Board voted to suspend the Downtown Library Project as a result of the economic downturn." Where will I find information on all Library Board proceedings following the voter disapproval of bonding for this project a couple of years ago, as well as Board actions leading up to that ballot proposal. Thank you.

AADL Reply: Online you will find the minutes of Ann Arbor District Library Board meetings here: http://www.aadl.org/aboutus/boardminutes Bound paper copies of Ann Arbor District Library Board meeting minutes are located in the reference department on the second floor of the Downtown Library. The call number is R021.82 An Karen Wilson, Administrative Assistant


Date Received: 2014-06-26
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Just wanted to let you know how much our family is enjoying playing the summer game. Our boys are 5 and 6. We've played the last 3 summers and now they finally understand the hunt for codes and are really into it. I especially LOVE the new code button that credits me and the boys at the same time. Thanks for such a great summer activity! We've visited the library 8 times in since school ended. Keep up the great work!

AADL Reply: Hello, thanks for contacting us! We're so glad you're all enjoying the game, and especially that you like the new features on the code entry page. You're very welcome, and thanks so much for playing! -eli


Date Received: 2014-06-25
Type: programs and events
Regarding: exhibits/displays

Patron Comment: Hi there, I'd like to submit an application to exhibit, but I'm wondering if it would be possible to e-mail the application? Thank you, Valerie

AADL Reply: Hi Valerie, First of all, I'd like to apologize for the delay in responding and thank you for your interest in exhibiting at AADL! Exhibit locations, open exhibit dates, and a downloadable application are all available on our website at: http://www.aadl.org/events/exhibits. We're currently in the process of updating our application, but the one that's available now is still good for you to use. At this time, the application does require that you download it and fill it out in hardcopy format. However, you're more than welcome to scan your completed application and email it, along with images of your work, to: exhibits@aadl.org. I hope this helps answer your question, but if you have any others please don't hesitate to contact me directly. I'm happy to help! Sincerely, Terry Soave (734) 678-2750 Outreach & Neighborhood Services Manager


Date Received: 2014-06-25
Type: complaint
Regarding: policies

Patron Comment: Today a security officer told me that I cannot brush my teeth in the library because that is "hygiene." Is washing one's hands in the sink not hygiene? Do I have to go home to brush my teeth? People do things in the library that were not done in libraries in the past such as (1) talking; (2) drinking; (3) eating; (4) talking on telephones. Also this library has made it hard to get around on the second floor by placing long racks of music there. I am asking the governing board to cancel the policy that says library patrons are not permitted to brush their teeth in the library. Thank you.

AADL Reply: Mr. Lineberry, I am sorry that you feel that you should be allowed to brush your teeth at the Library. We do ask persons at the Library to limit personal hygiene to hand-washing. If you must brush your teeth, we do hope that you do so at home and not in the public library. Regards, Josie Parker


Date Received: 2014-06-24
Type: other
Regarding: other

Patron Comment: Donations Hello, do you accept donations of old vinyl records? I have a number of them that I don't know what to do with. Thanks

AADL Reply: Thank you of thinking of your public library. Unfortunately we do not accept donations of records. Sincerely, Karen Wilson, Administrative Assistant