What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-01-08
Type: other
Regarding: other

Patron Comment: Hello, I have a question about whether AADL will be hosting a tax aide this year again, and if so what would be a way to sign up for an appointment? Thank you so much for your help!

AADL Reply: Thank you for contacting AADL regarding tax prep assistance! AADL will not be acting as a VITA site this year, but you may contact the Washtenaw County Asset Coalition for more information and to make an appointment at the United Way, this year's VITA site, at (734) 780-1891. Their website is: http://washtenawabc.org/ Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-01-06
Type: compliment
Regarding: other

Patron Comment: Compliments to the library staff for keeping citizens up to date on your hours during the current snow storm. I like the fact that your notices are at the top of the home page right up front so one doesn't have to go hunting. stay warm with regards, sonia manchek 01-06-14

AADL Reply: Thank you so much for taking the time to send this compliment to us! It has been a very cold and difficult few weeks for everyone. Happy New Year! Josie Parker Director


Date Received: 2014-01-03
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Is the Ann Arbor District Library hosting a Preschool Expo this month? I usually have heard from someone by now but I don't want to miss out if you are planning one. I have attended for several years and enjoy the opportunity to share about our preschool program through your event. Thanks for letting me know if you are having the event and if I can participate. Amy Houpt Preschool Director Washtenaw Christian Academy ahoupt@washtenawchristian.org 734-429-7733 ext 2110

AADL Reply: Thanks for your interest in the AADL Preschool Expo! I have forwarded your message to the staff member in charge of the event, and you should be hearing from them shortly. Thanks Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-01-03
Type: other
Regarding: other

Patron Comment: RE: mcls.org. 1. Please code support for the early 'return' of ebooks checked out (downloaded) via mcls.org (most easily done when 'opening' or 'refreshing' a title in Overdrive, or digital editions, or a browser). 2. Please add a checkout history to mcls.org (most easily done under the "lists" link).

AADL Reply: Hello, thanks for your feedback and your excellent suggestions. Unfortunately, we don't have the ability to implement features for MCLS or OverDrive. We will pass on your suggestions to MCLS who can ask OverDrive about them. If you have any other ideas for aadl.org, please don't hesitate to send them along. Thanks again for your time, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-01-01
Type: other
Regarding: computer classes

Patron Comment: Does AADL still have classes for patrons on photography, computer programs, etc. ?

AADL Reply: Thank you for contacting AADL regarding programming! You can browse all of our current event offerings on our website at: http://www.aadl.org/events. Also, you may want to check out these self-paced online training tools as well: http://www.aadl.org/handouts. We hope this helps, but if you have something in particular you're looking for resources for, please feel free to contact me directly. I can be reached by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-01-01
Type: other
Regarding: computer classes

Patron Comment: when are you going to start offering computer classes again

AADL Reply: Thank you for contacting AADL regarding computer classes! If you can let us know what type of classes you're looking for, we would be happy to assist you with local and online resources currently available. In the meantime, we would encourage you to check out these free, self-paced, online resources: http://www.aadl.org/handouts. Please feel free to contact me directly with any further comments or questions regarding computer classes. You may reach me by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2013-12-30
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: I was wondering at the upcoming Mario Kart Tournament (April 12, 2014) if they will be using the regular Wii Remotes or a different kind.

AADL Reply: Hello, thanks for contacting us. We actually use GameCube controllers for all Mario Kart events. They work the most reliably and don't require syncing or batteries. Let me know if you have any other questions, and thanks for your interest! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2013-12-30
Type: general suggestion
Regarding: other

Patron Comment: Please align the Books on CD in the second to bottom row the same as you align the bottom row - spines up so one can read the titles. Thank you!

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-12-29
Type: other
Regarding: programs & events

Patron Comment: I read that you had a Lego League robotic event in Jan 3013. Do you plan to do something with Lego in 2014?

AADL Reply: Thanks for your interest in AADL events. We are glad that you like the Library Lego League and we do plan to have more in 2014 - most likely in the summer. Keep watching the website for details! Thanks Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2013-12-27
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: I have a book checked out and when I check the due date it says "on hold" and I cannot tell from that message when it is actually due. I understand I probably cannot renew it anymore, which is fine, but I still need a clear description of when it is due... I think it shows "on hold" after I click the "renew all" button, by the way.

AADL Reply: Hello, thanks for contacting us. We're sorry for the confusion. The "On Hold" message only displays immediately after a renewal request to tell you the status of your request. To see the due dates for all your items, just reload / refresh your my account page. I hope that's helpful; thanks for your patience, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library