What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-01-01
Type: other
Regarding: computer classes

Patron Comment: Does AADL still have classes for patrons on photography, computer programs, etc. ?

AADL Reply: Thank you for contacting AADL regarding programming! You can browse all of our current event offerings on our website at: http://www.aadl.org/events. Also, you may want to check out these self-paced online training tools as well: http://www.aadl.org/handouts. We hope this helps, but if you have something in particular you're looking for resources for, please feel free to contact me directly. I can be reached by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-01-01
Type: other
Regarding: computer classes

Patron Comment: when are you going to start offering computer classes again

AADL Reply: Thank you for contacting AADL regarding computer classes! If you can let us know what type of classes you're looking for, we would be happy to assist you with local and online resources currently available. In the meantime, we would encourage you to check out these free, self-paced, online resources: http://www.aadl.org/handouts. Please feel free to contact me directly with any further comments or questions regarding computer classes. You may reach me by email at, soavet@aadl.org, or by phone at, (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2013-12-30
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: I was wondering at the upcoming Mario Kart Tournament (April 12, 2014) if they will be using the regular Wii Remotes or a different kind.

AADL Reply: Hello, thanks for contacting us. We actually use GameCube controllers for all Mario Kart events. They work the most reliably and don't require syncing or batteries. Let me know if you have any other questions, and thanks for your interest! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2013-12-30
Type: general suggestion
Regarding: other

Patron Comment: Please align the Books on CD in the second to bottom row the same as you align the bottom row - spines up so one can read the titles. Thank you!

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-12-29
Type: other
Regarding: programs & events

Patron Comment: I read that you had a Lego League robotic event in Jan 3013. Do you plan to do something with Lego in 2014?

AADL Reply: Thanks for your interest in AADL events. We are glad that you like the Library Lego League and we do plan to have more in 2014 - most likely in the summer. Keep watching the website for details! Thanks Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2013-12-27
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: I have a book checked out and when I check the due date it says "on hold" and I cannot tell from that message when it is actually due. I understand I probably cannot renew it anymore, which is fine, but I still need a clear description of when it is due... I think it shows "on hold" after I click the "renew all" button, by the way.

AADL Reply: Hello, thanks for contacting us. We're sorry for the confusion. The "On Hold" message only displays immediately after a renewal request to tell you the status of your request. To see the due dates for all your items, just reload / refresh your my account page. I hope that's helpful; thanks for your patience, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2013-12-24
Type: programs and events
Regarding: computer classes

Patron Comment: Does AADL still offer training classes on computer use?

AADL Reply: Thank you for contacting AADL regarding computer training! Is there a particular topic or software you're interested in learning about? If so, I would be happy to direct you to available resources, either through AADL or otherwise. Please feel free to contact me, if you'd like more information. You may reach me by email, at soavet@aadl.org or by phone, at (734) 327-8327. Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2013-12-23
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: To whom it may concern, I am sending this message to make a suggestion about the branch exployer badge. When I was doing this badge for the summer 2013 summer reading program I was thinking it would make it easier on all the gamers like me if there was some sort of work sheet found at each of the branches we exploier with all the clues and floors the code words are found on so that way we know we have all the code words for each branch. I was off by I think 5 code words for the main branch downtown to have completed the badge. I have to go now. Can't wait untill the 2014 summer reading program

AADL Reply: Hello, thanks for contacting us, we're so glad you're thinking about SG2014 here in the middle of winter! Your suggestion is an excellent one, and we've already talked about how to make it easier for players to complete the branch explorer badges next year. One thing is that there will be no new codes added after August 1 this year, and the master badges will drop around then too. But a worksheet to help is a great idea too and we will work on that! Thanks again for your suggestion, and thanks for playing! -eli


Date Received: 2013-12-20
Type: complaint
Regarding: - NONE SELECTED -

Patron Comment: I love the ann arbor public library! I am very disappointed with a video that I recently checked out and believe it should be removed from circulation. It is called Silly Songs Sing-a-long. It has very poor quality visually, it's too out-dated and it moves way too quickly for infants and toddlers based on current research. Please do not see it in the friends sale to some unsuspecting parent because it is that bad and in bad shape as well. Thank you. The item number is 31621018628350.

AADL Reply: Patron contacted via email and sent Request for Reconsideration forms.


Date Received: 2013-12-20
Type: my account problem
Regarding: catalog/searching

Patron Comment: Wishlist contains For a few dollars more with a pink box saying "AADL currently owns no copies of this item". Yet when I query the catalog for this title, it shows 5 copies. I was successful in requesting the one that was available. The title Be cool also has the pink box, a catalog query finds no copies.

AADL Reply: Hello there, thanks for contacting us. The pink box does show when we have a title in our catalog with no attached copies. The version of For a Few Dollars More you found and requested is a newer reissue and a different edition than the record in your wishlist. We do allow suppressed items like these to stay in lists for this reason, but they do not show up in search results. I hope this is helpful information; let us know if you have any other questions, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library