What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
We care about what you have to say, and do our best to address each and every concern.
Please let us know how we're doing by submitting a comment or suggestion.
Filter Patron Comments
Type: general suggestion
Regarding: other
Patron Comment: Trim 3rd floor plants. It is not attractive to have them trailing all over the tops of the stacks -
AADL Reply: This comment was submitted anonymously.
Date Received: 2007-01-12
Type: general suggestion
Regarding: Technical Enhancement
Patron Comment: Add CD drives to the computers.
AADL Reply: Thanks for contacting us with your suggestion. We will keep it in mind for the future. The biggest challenge with CD-ROM drives is preventing programs from being run or installed from them that could negatively impact the library's network or comprimise other user's security. However, thanks for your feedback, and thanks for using the library. Eli Neiburger AADL Tech Manager
Date Received: 2007-01-12
Type: complaint
Regarding: other
Patron Comment: a very grouchy old scum-bag yelled at me for walking. she must have been sniffing the vecks (if ya know wats i mean) SHII
AADL Reply: Thank you for contacting us with your comments. While I am unable to address your concerns without further specifics, the Library's Rules of Behavior are available at every location and also online at http://www.aadl.org/aboutus/policies/behavior. If you feel that our staff were not enforcing our Rules appropriately, I encourage you to provide me with specifics, either via email, by phone, or in person; my contact information appears below. We take the safety and security of everyone in our library very seriously, and I thank you for taking the time to contact us.
Date Received: 2007-01-12
Type: general suggestion
Regarding: other
Patron Comment: you should offer little cards that allow you to get on the computer. But this libary is very nice
AADL Reply: Thank you for contacting us about providing cards that will allow you to use our computers. The library does provide computer use cards; please stop at any branch information desk or at the Downtown second floor periodicals desk to receive one. While it does not provide you with borrowing privileges, the computer card will allow you to sign on to our public access computers. I hope this information is useful. Thank you for taking the time to contact us.
Date Received: 2007-01-12
Type: complaint
Regarding: collections
Patron Comment: I miss the browsing section.
AADL Reply: This comment was submitted anonymously.
Date Received: 2007-01-12
Type: complaint
Regarding: other
Patron Comment: So you're closed for MLK Jr. day but there was no observation of Veterans Day? Why?
AADL Reply: That is correct. Josie Parker Director
Date Received: 2007-01-12
Type: general suggestion
Regarding: computers
Patron Comment: Please add a Google button to your internet computer's desktop array, or a way to backscreen to Google's homepage (to save reconnections).
AADL Reply: This comment was submitted anonymously.
Date Received: 2007-01-12
Type: complaint
Regarding: other
Patron Comment: 1. Quit referring to suggestions or questions as "complaints". 2. Keep pencils in suggestion box table. 3. Get a suggestion box that is secure.
AADL Reply: Thank you for your recent suggestions. They are good ones and we appreciate you letting us know how we can better serve you. Sincerely, Terry Soave soavet@aadl.org
Date Received: 2007-01-12
Type: complaint
Regarding: cell phones
Patron Comment: BAN CELL PHONE! Tell the librarians on the 2nd floor (you know the REFERENCE DEPT. to SHUT UP! Doesn't anybody whisper in libraries anymore?
AADL Reply: This comment was submitted anonymously.
Date Received: 2007-01-12
Type: general suggestion
Regarding: collections
Patron Comment: Submitted by a staff member on behalf of a patron: Patron requested that the DVDs be organized by category more in the way a movie rental store would organize them. As an elderly patron new to the DVD technology, he found it difficult to find titles of interest (hard for browsing vs. directed search).
AADL Reply: