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What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2007-11-28
Type: Strategic Planning Feedback
Regarding: - NONE SELECTED -

Patron Comment: Our city is in the initial stage of adopting Lean Six Sigma. I have not seen many libraries using these tools. I noticed reference to a Lean approach to processing. Is there any way I could take a look at your project; metrics; results; etc? Many thanks, Ed Gallagher Albany Public Library Albany, OR 541.917.7589

AADL Reply: Thanks for following through, and yes we are using LEAN strategies. I will have Ken Nieman, Associate Director for Finance and Operations get in touch with you. Josie Josie Parker Director Ann Arbor District Library Ann Arbor MI 48104


Date Received: 2007-11-28
Type: complaint
Regarding: other

Patron Comment: Would like to see check out queue return.

AADL Reply: Thanks for contacting the Library. The removal of the long queuing rail and relocation of the inside return cabinet was done to make way for shelving for items on hold. The changes will become more obvious as things progress in the next few weeks. Tim Minick Manager,Facilities


Date Received: 2007-11-28
Type: complaint
Regarding: branch building

Patron Comment: To many creepy dudes allowed upstairs in computer area bothering women! Please do something!

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-11-28
Type: complaint
Regarding: other

Patron Comment: Please restore the “wall” I often check out a heavy stack of books and it’s a convenient resting place. Thanks!

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-11-28
Type: complaint
Regarding: cell phones

Patron Comment: Please stop people from talking so loud on cell phones in computer area!

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-11-28
Type: complaint
Regarding: other

Patron Comment: Bring back the wall.

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-11-28
Type: general suggestion
Regarding: other

Patron Comment: Return to the tried and true layout.

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-11-28
Type: general suggestion
Regarding: other

Patron Comment: Please replace cloth chairs on 2nd floor computers with a washable surface…they smell; look nasty and are easy vehicles to transfer lice. It’s a reality of the plight of downtown regulars.

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-11-28
Type: complaint
Regarding: other

Patron Comment: I think that you should put back the wall that was near the check out.

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-11-28
Type: other
Regarding: other

Patron Comment: Please put the barrier back so that we can put down our stack of books while we wait.

AADL Reply: This comment was submitted anonymously.