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What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Filter Patron Comments

Date Received: 2007-12-26
Type: general suggestion
Regarding: other

Patron Comment: I would like Malletts to post reading suggestions like they do at Main and used to do at Loving. For example: Librarian’s Choice (fiction) Best Mystery; Top selling NYT titles; Oprah suggestions. This was a very valuable service. Thanks.

AADL Reply: Thank you for contacting the Ann Arbor District Library. I appreciate your feedback about the accessbility of readers advisory tools. The end panels Downtown are mini-bulletin boards and lend themselves posting lists and displays moreso than the end panels do at Malletts Creek. Public Service staff at the Reference desks will be happy to pull you current lists for award winning or topical titles upon demand. Also, don't forget to read the titles staff are blogging about on http://www.aadl.org/catalog/books. There are gems in there. Best regards, Celeste Choate, Manager of Access and User Services


Date Received: 2007-12-26
Type: other
Regarding: computers

Patron Comment: I would like to know why the computer system indicates whether you need more time yes or no and when you respond by pressing on yes that the computer system logs you off before you are able to store your document.

AADL Reply: Thanks for contacting us. What you describe it not the way it's supposed to work, and may be the result of a program crash or other mishap. All sessions receive 5, 2, and 1 minute warnings when others are waiting and they've been on the longest. Those windows, somewhat cryptically, say 'Would you like to continue your session'? meaning, are you going to keep going right up until the end? That really doesn't make clear sense, and that screen and the logout process are currently being redeveloped for better usability. Thanks again for your feedback, it helps us focus our project. Thanks for your patience, and please let us know if you have any further questions or trouble. Eli Neiburger Associate Director, IT and Product Development Ann Arbor District Library


Date Received: 2007-12-26
Type: complaint
Regarding: computers

Patron Comment: Please vacuum computer chairs and seats. Mine on computer J was covered with gobs of hair. Thanks.

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-12-26
Type: complaint
Regarding: noise

Patron Comment: To much talking around computers. To much cell phone talking at computers. Turn off phones! I love it here.

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-12-26
Type: general suggestion
Regarding: collections

Patron Comment: Please consider organizing DVDs according to rating: G, PG, PG13, R, NC-17. As currently sorted (alpha), it’s impossible to find a movie the whole family can watch.

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-12-26
Type: general suggestion
Regarding: other

Patron Comment: Sign on book bin for returns might be an idea. Still hate .25 cents/day per book late fee…Michigan economy sucks…unemployment…layoffs…

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-12-26
Type: general suggestion
Regarding: other

Patron Comment: Separate drop boxes for DVD’s and CD’s will protect the public’s library property.

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-12-26
Type: general suggestion
Regarding: other

Patron Comment: Yay! I love books! Get a better vending machine area. Please. My dads complaining about it.

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-12-26
Type: other
Regarding: other

Patron Comment: Need a better “return” sign for drop off box. A darker color canvas bag won’t show dirt.

AADL Reply: This comment was submitted anonymously.


Date Received: 2007-12-26
Type: complaint
Regarding: other

Patron Comment: Miss the wall in lobby. It was a place to rest heavy books on while in line!

AADL Reply: This comment was submitted anonymously.