What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-05-16
Type: suggest a title
Regarding: collection

Patron Comment: When you buy part of series - please buy the whole set. Ex. Veryan, Patricia only #3!!

AADL Reply: Anonymous.


Date Received: 2005-05-14
Type: suggest a title
Regarding: collection

Patron Comment: To Collection Management: I have had a request outstanding for "All that Remains" B Patricia Cornwell for sometime and the audio cassette book is now listed as lost. As far as I can tell it is the one audio cassette copy that the library has. I have just purchased a NEW unabridged copy and am intending to donate it to the AADL when I'm finished listening. If you decide to accept this donation to place into circulation, I wish to request that it be placed at the Mallet Creek Branch if that is possible. I will bring the book to the main office and ask that it be given to the collections department unless you have another suggestion as to what you'd like me to do.

AADL Reply: Your suggestion regarding your offer to donate a cassette book to the library has been referred to me. How generous of you! Of course we would be glad to accept this donation. Although Im not sure of the specifics in this particular case, we are finding that publishers are canceling the production of many cassette books and offering them in only CD format. It is becoming more difficult to get replacements. You may bring this donation to any library public desk. Please tape a note indicating your preference for the Malletts Creek branch. You may address it to me, although that isnt necessary. We do rotate this collection from time to time, so it may appear at other branches eventually. Thank you for your kind offer.


Date Received: 2005-05-13
Type: suggest a title
Regarding: collection

Patron Comment: In support of my suggestion to purchase National Treasure, I would like to say that although the movie did not acquire grand critical acclaim, the Dove organization for quality family entertainment puts the film on its top 10 list for 2004. In addition, according to the Lee's Movie Info website, the movie was the ninth highest grossing release for 2004. As a parent of young but not preschool children, it is hard to find suitable, wholesome and entertaining materials for them. For now, I'm often sticking to oldies but goodies. Very oldies! Thanks for your request, and if you do not purchase this film, please consider mild G and PG films, suitable for elementary school kids and adults to watch together.

AADL Reply: Thank you for your suggestion. At the moment we have more suggestions for VHS/DVD titles than we can fulfill, however National Treasure is currently scheduled to be purchased in July. We also appreciate your interest in family-friendly G and PG films and assure you that we make an effort to purchase them regularly for both our adult and youth collections. If you have any particular titles in mind that we do not own, please feel free to let us know. You may contact me by email or phone, or feel free to fill out a request form in person, by phone, or online at: http://catalog.aadl.org/web2/tramp2.exe/goto/A00he1ff.000?screen=SuggestionBoxMaterial.html& Thanks again for your interest in the video collection.


Date Received: 2005-05-09
Type: suggest a title
Regarding: other

Patron Comment: Malletts Creek library needs: 1) another printer for computers - this one is always overwhelmed 2) a quiet place for adults to work. Perhaps putting some of the computers in one of the rooms with a door would solve the problem of kids (who play noisily on computers) disturbing adults sitting right next to them. This new facility is great, but its ironic that the ONE thing it doesn't have is a quiet place to read a book.

AADL Reply: Anonymous


Date Received: 2005-05-09
Type: suggest a title
Regarding: catalog/searching

Patron Comment: I love that you have color coded books for easy readers - though it would be great to be able to find them online so they could be reserved ahead of time (and then picked up easily & quickly). Also please have more red & yellow dots at all locations. Consistency "New Tricks I Can Do" doesn't seem "red" "Gruff Brothers" yellow?

AADL Reply: Thank you for your recent comment card regarding the readers collections at the Ann Arbor District Library. I have forwarded your request for more of the easier levels (the red and yellow dots) to our central selector for youth materials, and we will be adding more of those to our collections in the upcoming year. When we label books with color-coded dots to indicate reading level, we generally do so according to the recommended grade level indicated on the book. These can vary from publisher to publisher, which may result in some inconsistencies among titles. However, our Youth Services Coordination Committee will be revisiting our reader collection procedures at our next meeting to ensure that we also maintain consistency throughout our branches. There is indeed a way to view all of our readers in our online catalog at http://www.aadl.org. From the main page of our web site, click on Search the Catalog. Near the bottom of that screen, click on For Numeric Searches. If you type in Reader and click on Call Number, you will receive a full listing of all of the readers in our collection, starting with nonfiction. From there you will be able to request specific titles to be picked up at the location most convenient for you. Thank you for taking the time to share your comments with us.


Date Received: 2005-05-09
Type: complaint
Regarding: customer service

Patron Comment: The small projecting shelves look great BUT with monitor, keyboard & mouse there is no room to place anything, like a LIST OF BOOKS one is needing to look up! Could a sliding shelf underneath house the keyboard? Thanks.

AADL Reply: Thank you for your recent comment card suggesting a sliding shelf underneath the catalog stations at Malletts Creek for the keyboard. Doing this would, as you say, allow space for papers to be spread out when using the catalog. Unfortunately, the supports for the shelf itself prevent a keyboard tray from fitting properly underneath, but we will keep our eyes open for a possible alternative for the future. Thank you for taking the time to contact us.


Date Received: 2005-05-09
Type: complaint
Regarding: facility issue

Patron Comment: I am in a manual wheelchair - the yellow rimmed mat outside the door is VERY difficult to negotiate and because you need to push the button at the corner of the building you must approach it at a VERY difficult angle. Add to this that the doors close quite quickly and I am often stuck part way in the door!

AADL Reply: Thank you for your recent complaint card regarding the outside mat at the entrance to Malletts Creek. Im very sorry that you had a problem entering the Library. The mat was placed outside the entrance last fall to help keep Malletts Creek clean over the winter months. We are removing the mat at this time and will evaluate how to address this problem in the coming year. Thank you for taking the time to contact us.


Date Received: 2005-05-09
Type: complaint
Regarding: customer service

Patron Comment: For long-time residents of Ann Arbor (e.g. me - over 40 years) there should be a way for computer programming to create a category. A simple email once a year could give resident chance to reply that address & email address have not changed, rather than requiring a special trip to library.

AADL Reply: Thank you for contacting us with your concern about our requirement that residents verify addresses each year. Your suggestion to automate the process is an excellent one and I couldn't agree with you more. We are launching a new automation system July 6 and hopefully managing your library card account will become more convenient as we roll out new services over the next year. Thank you again for contacting us with your suggestion.


Date Received: 2005-05-09
Type: suggest a title
Regarding: catalog/searching

Patron Comment: When things are placed on hold it would be nice to know how many people are in line ahead of me so I could gauge when it will be available.

AADL Reply: Anonymous.


Date Received: 2005-05-09
Type: suggest a title
Regarding: catalog/searching

Patron Comment: It would be nice to be able to search for audio by artist, not just title of album.

AADL Reply: Anonymous