What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2004-11-03
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: Can you try to not put so many stickers on your book items because the title is sometimes not very clear.

AADL Reply: Your suggestion regarding the labels (stickers) that we place on our books was referred to me. I called your home to speak with you in order to get more information about the labels that you found bothersome. Lacking more specific information, I can just state how we approach labels in general. The labels fall into two categories: those that are necessary and those that offered added information. We recognize that labels do detract from the cover art of books. We do have necessary labels that must go on our materials and try to place them in the best possible places. However some of our equipment only reads labels that are placed within a certain area, so we are restricted by those guidelines. Sometimes we have no choice - part of the title is unfortunately covered. We have varied our practices over the years as automation and workflow changes have dictated changes in labeling. Older materials, therefore, may have different label placement that more current materials. Although library materials are initially physically processed in my department (Collection Management), some of the Public Services Departments may add other labels that offer more specific information to patrons browsing the library's collection. An example of this is a horse label for books about horses - the Youth Department does this. While it is true that this type of label can obscure some of the cover, it is felt that the additional information the labels offer is of more importance. Please let me know if you have further questions about this issue or if you wish me to comment more specifically about a certain type of label.


Date Received: 2004-11-03
Type: suggest a title
Regarding: customer service

Patron Comment: You could put a small container next to the self check-out for rubber bands (from the reserve shelves). Then you can reuse them!

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: suggest a title
Regarding: programs & events

Patron Comment: The library should have a program featuring muslim womans fashions.

AADL Reply: Thank you for taking the time to fill out a Customer Service card for the Library. Your suggestion for a program on the dress of Muslim women will be taken into consideration. Again, thank you for your interest in the library.


Date Received: 2004-11-03
Type: suggest a title
Regarding: computers

Patron Comment: Set up another printer for all the computers -- if you have to wait for others to use the printer/copier, documents sent to the printer are lost/cleared off.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: facility issue

Patron Comment: The sidewalks at Malletts Creek are poorly designed. While the walking surface slopes to the roadway at each of the three intersections the outer two crossings have ears that stick up only to catch car tires and trip unsuspecting pedestrians. These "ears" should be ground down to an even taper like the one nearest the building. PS: Get a larger suggestion box or smaller cards.

AADL Reply: Thank you for the suggestion card that you recently submitted regarding removing the curbs beside the crosswalks at our Malletts Creek Branch. The Library makes every effort to operate our facilities in a secure, responsible, and orderly manner and feedback from our patrons is very important to us. Since this location is new construction, I contacted the architect to determine why the curbing had been left on both sides of the two ramps. The architect advised me that since there are parking spaces on both sides, the curb was left so that cars pulling into the spaces could not park at an angle thereby blocking handicapped access. The Library will continue to monitor this situation and make changes if necessary. Thank you for bringing this to our attention.


Date Received: 2004-11-03
Type: suggest a title
Regarding: facility issue

Patron Comment: Paint yellow stripes on part of pedestrian walk that traverses parking lot so provides added safety feature for library patrons (small children in particular may not pay attention and this will help car drivers to exercise more caution).

AADL Reply: Thank you for the suggestion card that you recently submitted regarding adding yellow strips to the crosswalk at our Malletts Creek Branch. The Library makes every effort to operate our facilities in a secure, responsible, and orderly manner and feedback from our patrons is greatly appreciated. The parking lot at Malletts Creek is marked to conform to identifiers found on public right-of-ways and parking lots in the area. In some cases, we may need to exceed those standards. The Library will monitor the situation and make changes if necessary. Thank you for bringing this to our attention.


Date Received: 2004-11-03
Type: suggest a title
Regarding: collection

Patron Comment: Get more books.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: customer service

Patron Comment: I am a tax payer I can't fax information to Michigan Income Tax Return thank you for you pashent an time.

AADL Reply: Thank you for your comment and suggestion regarding a public fax service. Ann Arbor District Library is interested in knowing there is a demand for this service. While commercial businesses like Kinkos offer this service, we do think it would be a convenience for our customers. We are considering offering a public fax service in this coming year. Thank you again for your suggestion.


Date Received: 2004-11-03
Type: complaint
Regarding: other

Patron Comment: Learn to trust your customers.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: other

Patron Comment: I hate this branch!!!!!!

AADL Reply: No patron information provided.