What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2005-01-06
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: A more spread out arrangement of the DVD's would be helpful. Patrons, if more than one are searching for a DVD crowd each other out.

AADL Reply: Thank you for completing a suggestion card as the Ann Arbor District Library is always interested in customer comments and observations. Your suggestion that the DVD shelving should be spread apart is noted. The DVD collection is extremely popular and is an area highly trafficked by the public. We will take your comment under consideration and attempt to provide as easy access as possible. We appreciate you taking the time to communicate your thoughts.


Date Received: 2005-01-06
Type: complaint
Regarding: programs & events

Patron Comment: I was very dismayed this summer to see that playing a new video game was a step towards earning a book in the summer reading program. Now, I seethat there is a video game competition being held at the library. I do not think that video games have a place at the library. It should not be used as an incentive to get kids to the library, if that is the reason. We need one place that is video-game free for our children!

AADL Reply: Thank you for your recent comment card regarding the teen summer reading program and the AADL Gaming Tournaments. The library offers a variety of programs, services, and activities that are designed to appeal to a wide range of citizens in the community. I appreciate that the choice of playing a video game for the teen summer reading program was not compatible with your family's views; we anticipated that it would appeal to some and not to others, so the choice to complete that square or not was left to individual teen summer reading participants. We will never force summer reading participants to take part in an activity they do not condone. Likewise, our AADL Gaming Tournaments were designed to appeal to some of our patrons, just as our other programs and materials appeal to others. The Ann Arbor District Library has received national recognition for our cutting-edge Gaming Tournaments; an article about the Tournaments will appear as the cover story in the February 2005 issue of VOYA: Voice of Youth Advocates, a professional library journal for public library service to teens. We have several goals with the Tournaments: They attract more guys to our teen programs--the majority of our programs appeal to girls--and teenage guys are a population we are trying to reach; they take a solitary activity and make it incredibly social--I hope that you had the opportunity to see our December Grand Championship on CTN over the holiday vacation so you could witness the camaraderie and sportsmanship; and they introduce, or re-introduce, the library as a community place that is relevant to teenage guys' lives--the adolescent and young adult years are when libraries typically lose patrons, and our hope is that they will now become lifelong library users. One of the parents of Tournament participants sent the following comment to us about his sons after the Tournament: "[they] used to attend the Library like they attended church services...very passively. They are now Explorers, discovering what the AADL has to offer. Which, when all is said and done, is what you set out to accomplish." If you did not have the opportunity to see our December Grand Championship when it was played on CTN, please let me know and I can arrange for a DVD of the event to be sent to you so you can see how the program went. While it may not be compatible with your family's values, I think that you will see that the program was successful and met the goals we set for it. Thank you again for taking the time to share your comments with me about our teen program offerings. I realize we cannot expect every one of our programs to meet the needs of every teenager in the community; what we strive to do is offer the widest range of programming possible so that at least one program will appeal. I hope that we will continue to see you and your teenagers at our other teen library events.


Date Received: 2005-01-06
Type: suggest a title
Regarding: collection

Patron Comment: Place all westerns together. Others, science fiction, mystery, romance, are , why not westerms. Not that many + would seem to be logical as identifying by genre vs. authors.

AADL Reply: Thanks so much for completing our Library Customer Service Card and for your question regarding the shelving of Westerns. Because of the small number of Western titles at the Branches we do not separate them from the general fiction. Branch Western titles do receive a spine Western sticker to help set them apart. Downtown continues to have a stand alone Western collection. Publishing and user interest in Westerns is not as great as in the past but we will continue to support reader interest in this genre by labeling books and providing a large collection Downtown. We can easily send additional titles for you to Mallets Creek if you are interested. Thanks again for your interest in the services that Ann Arbor District Library provides.


Date Received: 2005-01-06
Type: complaint
Regarding: facility issue

Patron Comment: The lack of a table makes it difficult to use the copy machine. No place to lay out originals, copies, etc.

AADL Reply: Thank you for the suggestion card that you recently submitted listing your concerns about the lack of a table next to the copier at our Malletts Creek Branch on which to sort papers. The copier nearest the computer center has several tables in the immediate area that can be used for this purpose. However, the copier located in the restroom alcove sets next to a designated emergency exit route and nothing can be placed there that would obstruct anyone from exiting the building in an emergency.


Date Received: 2005-01-06
Type: compliment
Regarding: compliment

Patron Comment: Keep doing a good job.

AADL Reply: No patron information provided.


Date Received: 2005-01-06
Type: suggest a title
Regarding: facility issue

Patron Comment: I need a computer with a chair to order books for loan. I am unable to stand long enough to use the tall ones. The kids are usually busy on theirs making them unavailable. I'm sure there are other handicappers who would use a lower seated computer if it was available. Thank you.

AADL Reply: Thank you for your recent comment card regarding installing a lower library catalog terminal with a chair at the West Branch of the Ann Arbor District Library. You are correct that the only sit-down catalog computer at West is located in the childrens room, and I see your point that a catalog station with a chair situated in the main area of the branch would benefit many patrons, not just the disabled, who use the West Branch. I will be working with our technology and facilities staff to see what we can provide. Thank you for sharing your comments with us. Please let me know if I may be of further assistance, or if you have additional comments or questions.


Date Received: 2005-01-05
Type: suggest a title
Regarding: programs & events

Patron Comment: I (and perhaps other parents) would very much appreciate a storytime or program for/inclusive of 2 year olds at the Malletts Creek Branch, especially something scheduled during the week. I don't believe this library currently has any offerings for this age group and I've had to explore the offerings available at other districts instead even though we can't check out books there. Thanks so much for your consideration!

AADL Reply: Thank you for your recent email suggestion regarding two-year-old storytimes. Currently, we offer two programs for two year-olds: Baby Playgroups for children up to 24 months, and two-year-old storytimes. The two-year-old storytimes at the Malletts Creek and West branches were not well attended, and as a result were discontinued beginning with the summer 2004 storytime session. I appreciate your suggestion, and we will consider reinstating the two-year-old storytimes at Malletts Creek in the future. In the meantime, I hope that you and your family will enjoy our existing two-year-old storytimes at the Northeast branch and the Downtown Library, which are listed in our January-May 2005 brochure. I have placed a copy of the brochure in the mail to you. I thank you for taking the time to share your comments with us.


Date Received: 2005-01-03
Type: complaint
Regarding: other

Patron Comment: I am receiving obscene email from the following address (umbilicuses@aadl.org). Since this is your domain name, I thought you would want to put a stop to this practice. I am a professional librarian and would want to know if my library were implicated in spamming.

AADL Reply: Thank you for letting me know about this. I am sorry that you have received obscene mail and I am very sorry that someone is using my library's domain name as a return address. Unfortunately, there is very little that any of us can do to prevent someone from using our email as a return address. Because of the prevalence of spam, quite a bit is being done to find global solutions to the problem and I can assure you that when a viable solution is available, the Ann Arbor District Library will be on board. Thanks for bringing this to my attention and, again, I am very sorry that you are receiving unwanted email.


Date Received: 2005-01-03
Type:
Regarding: collection

Patron Comment: Does the library buy anime or regular movies with exsteme sexual content? Such as anime sex scenes?

AADL Reply: Thank you for your inquiry. The Library selects material based on standards set in our collection development policy. We rely on film and video critique and reviews. We do purchase video and DVD with an R rating and occasionally will purchase a film with no rating if it has received critical acclaim. I appreciate your interest in the Ann Arbor District Library.


Date Received: 2004-12-29
Type:
Regarding: cell phones

Patron Comment: Does the library have a cell phone policy? I have visited several branches in the last few weeks- and think the cell phone users are very disruptive to other library users. RESPONSE TO AADL REPLY: Thank you for the thoughtful reply- I didn't expect anyone to have to take the time to respond personally. I certainly don't think libraries should be quiet as a tomb- & on consideration I think the problem I encountered with cell phone users was probably a result of the cold weather- even the normally considerate didn't want to go outside- and the always rude will always be with us.. Ann Arbor is lucky to have such a good library- & I'm very grateful I get to use it.

AADL Reply: Thank you very much for taking the time to contact me with your concerns about cell phone use in the library. The library has a policy prohibiting excessive noise. Acceptable levels of noise is determined by the general area. Children's areas and circulation areas tend to be noisier than study areas, etc. Because of their size and high level of activity, branches do tend to be noisier than some areas of the Downtown Library. If you are seeking a very quiet library experience, please consider using the 2nd or 3rd floors of the Downtown Libary. Staff are empowered to enforce the noise policy at all locations. Our policy is not specific to cell phones, but addresses noise and loud talking generally. We do have courtesy cards addressing cell phone usage. Patrons are requested to refrain from using cell phones in the library, but are not required to turn phones off. If you find your experience in the Library negatively affected by a cell phone user, please ask staff to intervene for you. They will be happy to do so. Thank you again for letting me know how we can serve you better and I do hope your future trips to the library are more pleasant.