What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2004-12-14
Type: compliment
Regarding: compliment

Patron Comment: Keep being polite. I think your library is nice. I like your unlimited access (Internet, word processing, etc.) The check out times are great because the length of time to have the item is great. I've never been treated to sell at a library.

AADL Reply: Thank you very much for you kind and gracious note. I have passed your message along to the staff responsible for internet service Downtown. Don't hesitate to let me know how else we can serve you better.


Date Received: 2004-12-14
Type: complaint
Regarding: noise

Patron Comment: Every Sunday I'm here in the lab, I have to listen to all the home boys and all others loud and rude while most others are quiet in the lab. This has been the only lab out of 5 in the country (so far) where people are loud, rude and can talk on their cell phones while the rest of the quiet people suffer through our sessions. Response to response: I received your message about prohibiting loud talking: why is it my job to report it when your paid employees are sitting right there listening to this. I don't get paid for doing their job. It's seem stupid for you to tell me to report something that is obvious and been done right out in the open for all to hear except your paid employees til I inform them of the disturbance. That's why it continues. You all do what you want against the rules and so do all the noise makers. If it' s prohibited, then you and your employees should enforce the rules. You are just passing the buck to me who is unpaid by your company. Thanks for absolutely nothing on your part. No wonder it's out of control.

AADL Reply: Thank you for your comment card concerning the noise level in the Downtown Library lab. Library policy does prohibit loud talking and excessive noise in library buildings and all Library staff members are empowered to enforce our rules of behavior. If your use of the Library is disturbed by excessive noise, please do not hesitate to ask a staff person to intervene for you. Thank you for contacting us with your concerns. We hope that you will continue to visit the Library and that your consequent visits are more pleasant.


Date Received: 2004-12-14
Type: complaint
Regarding: other

Patron Comment: Why is the bar code placed on the inside endpage instead of on the jacket on books? Why is there inconsistencies? Thanks

AADL Reply: Your comment regarding the placement of barcodes on books has been referred to me. We have changed the location of the barcodes several times since the mid-1980s when we got our first automation system. The changes have all been due to work flow and new technologies. Materials acquired before approximately 1999 have barcodes inside, on the first page. From about 1999 until 2003, the barcodes were placed on the jackets. Beginning in the summer of 2003, we began conversion to RFID technology. The location of the barcode was changed at that time in anticipation of the day when our system is entirely converted to RFID and the barcode is largely unnecessary. Please understand that the changes in the barcode location were done for very good reasons. We really do strive for consistency, but we can't anticipate how future technologies will impact upon the physical processing of materials.


Date Received: 2004-12-14
Type: complaint
Regarding: facility issue

Patron Comment: Safety concern INSIDE auto door doesn't stay open long enough, you almost get clobbered by the door closing on you. The auto door button should be on the other side so you don't have to walk around, then go thru door. By the time you walk around and then thru, the inside door is almost ready to close.

AADL Reply: Thank you for the suggestion card that you recently submitted concerning the length of time the inner handicapped door remains open. The Library recently responded to a similar suggestion at our Malletts Creek Branch by extending the time the inner door is open. I will be glad to monitor our Malletts Creek and West Branch locations and make further adjustments if needed. The Library makes every effort to respond to the suggestions of our patrons and to operate our facilities in a safe, responsible, and orderly manner.


Date Received: 2004-12-14
Type: complaint
Regarding: noise

Patron Comment: I was really hoping while they were building this library, that there would be a place for quiet study e.g. a quiet study room. There are often many children making a bit of noise so it is difficult to study. Kids should DEFINITELY be here, but it would be nice to have a place for adults to work in silence. Maybe one of the meeting rooms could be converted - at least when there aren't meetings, but a full time room would be wonderful and serve the needs of an adult community. Thanks

AADL Reply: Thank you for your recent comment card regarding a quiet study area for adults at the Malletts Creek Branch Library. Safety and security concerns at the branches prevent us from having a closed-off area with a door at any of our branch locations. It is important that our staff are able to monitor activity throughout the branch. As you mentioned in your comment card, our branches are community and family centers, and a bit of noise is unavoidable. There are, however, quiet study rooms available throughout the Downtown Library, particularly on our second and third floors, if you wish to use them. In contrast to our branches, the Downtown Library provides for more quiet areas for contemplation and study. Parking in the adjacent city lot is free on Sundays, or $.95 per hour on other days. The Downtown Library is also directly across from the AATA's Blake Transit Center, if you take the bus. If getting to the Downtown Library is a concern for you, the meeting rooms at Malletts Creek are kept open to the public--as long as meetings are not occurring in them--and you are welcome to study in them when there are no meetings or programs being held. I thank you for taking the time to share your comments with us.


Date Received: 2004-12-14
Type: compliment
Regarding: compliment

Patron Comment: This library is very clean. And the people are nice.

AADL Reply: Thank you for your recent comment card complimenting the cleanliness of the Library and the friendliness of our staff. We have a wonderful group of people here at the Library, and I am glad to hear that we have impressed you. Thank you for taking the time to share your comments with us.


Date Received: 2004-12-14
Type: complaint
Regarding: exhibits/displays

Patron Comment: At the new branch at Malletts Creek; the majority of books are shelved under 4' from the floor. It is very uncomfortable to browse for books or even to pick books out. Something to think about prior to building new branch.

AADL Reply: Thank you for your comments and concerns regarding the lower shelving units at the Malletts Creek Branch and our forthcoming Pittsfield Branch. The lower shelving is designed to provide maximum visibility to library staff so that they may monitor activity in the branch. The lower shelving also makes our materials more accessible to children and the disabled. Shelving of approximately this same height will be installed at our Pittsfield Branch, also, for these same reasons. If you find that you continue to have difficulty browsing for books on the lower shelves, please do not hesitate to ask our staff for assistance; we would be glad to help you locate any items you need. Thank you again for your comments, and for taking the time to share them with us.


Date Received: 2004-12-14
Type: other
Regarding: policies

Patron Comment: I live in Superior Twp., just 1 mile from Canton. Since I am not in their district, (or Ann Arbor's) it's difficult to go to a library. The Ypsi branch is not very close to us, or very convenient. I babysit in Ann Arbor 2x a week, I attend church at Crossroads Community Baptist Church in Ann Arbor and I take my 4 year old son to Stone School. I would really like to have a library card here since I do actually work with kids and would like to bring them here. Please consider allowing me to get a library card here. The family that I work for are card holders. I moved here from Columbus Ohio where no matter where you lived, you could go to any library. I would really appreciate your help. Thank you!

AADL Reply: I received your comment card concerning obtaining an Ann Arbor District Library card. I understand your surprise at being unable to obtain a card in any Michigan library as I am also a former Ohio resident and used many libraries while in Ohio. However, Ohio funding for libraries is considerably different from that of Michigan. The majority of the cost of supporting the Ann Arbor District Library falls on those residents who pay property tax in the school district, and that is why library cards are given at no cost to that population. Non-residents may obtain a library card at a cost of $150 per year, and the card can be purchased in three-month increments of $37.50. This amount is approximately equivalent to what the average Ann Arbor resident pays towards the Library in taxes. At this time it is not our policy to offer free cards to those who reside elsewhere but work within the school district boundaries as we simply do not have the funding to provide services to such a large group. If you are escorting your employers children to the Library then perhaps your employers will allow you to use one of their cards so that you can check-out material. We do allow the bearer of a card to checkout items, but you must have the physical card in your hand. Thank you for letting us know how we can better serve you.


Date Received: 2004-12-14
Type: suggest a title
Regarding: computers

Patron Comment: The computer terminals along the south wall are virtually impossible to use on a sunny day. Try facing them away from the windows. There may be some glare from sunlight reflecting off the monitors but this would be much better than the glare of staring at the sun.

AADL Reply: Thank you for taking the time to contact us regarding your concerns about winter sunlight on stations 0-9 at Malletts Creek Branch. We have reviewed the situation, and while we understand that the situation could be improved by turning the machines around, our experience shows that other problems result when some machines feel more private to certain users. Unfortunately, constrained by the site and its infrastructure, we do not have any other solutions to the problem you describe, other than to say that we took these problems into consideration when we designed our Pittsfield Branch, now under construction, and direct sun should not present a problem to computer users at our next new branch. Thank you again for your feedback, and thanks for using the Library!


Date Received: 2004-12-14
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: The New Book Browsing section is poorly lit and hard to see because shelves are waist high and lower. Could you switch owhere the reserved books are with new books?

AADL Reply: Thank you for your recent comment card regarding the new book shelving at the Malletts Creek Branch Library. I apologize for the difficulty you are having with the lighting and low shelving in the new book area. The Malletts Creek Branch lights are engineered to turn on when a sensor indicates a low light situation; the low shelving provides for maximum visibility of the branch so that staff can monitor activity. The upholstered chairs in our new book area are on casters, and you may 'scoot' the chair around with you to bring the books to a more comfortable level, if you wish. Thank you for taking the time to share your comments with us.