What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2004-08-26
Type: suggest a title
Regarding: customer service

Patron Comment: The sound recording of Paul Johnson's "A History of the American People" (Books on Cass 973 Jo v.1-3) comes as a 3 volume "book on tape." Unless one is listening to it most of the day, it is very difficult to get thru all three volumes during the 4 weeks it can be taken out. There is a waiting list for it. I would suggest splitting up the three volumes so that they could be taken out individually. This would shorten the waiting list. (2 volumes are sitting on my shelf now while I listen to the third.) I could be listening to volume 1 and two other people volumes 2 and 3. I don't see any significant disadvantage. Thanks for your consideration.

AADL Reply: Your suggestion regarding exceptionally long audio books has been referred to me. We understand that lengthy audio books might be difficult to complete in the 4-week circulation period. However, there are also problems and complaints when the volumes are separated. Some patrons prefer to have them all at once, either for a long trip or perhaps because they have the time. If such patrons were to place holds on all three, it is very possible volume 2 or 3 would arrive several weeks in advance of volume 1, and if there were additional patrons waiting on the list, it would not be possible for them to renew volumes 2 and 3. There simply isn't a perfect solution to the problems caused by these very long audio books. If you are unable to renew due to other holds, you might consider placing another hold for yourself. There may be somewhat of a gap between your listening of volumes, but no more than there would be if the volumes circulated separately. Thank you for taking the time to make this suggestion. All comments and suggestions from our patrons are welcomed and given serious consideration.


Date Received: 2004-08-25
Type: complaint
Regarding: collection

Patron Comment: I am sorry that the library continues to discard so many valuable periodicals. Today I was unable to use either Fine Homebuilding or Fine Woodworking, as I have so often done, because they have been de-accession. This is a great shame as any one monthly copy is worth more than half a dozen the poor quality books the library buys in this area. There are several periodicals that ought to be kept indefinitely, as they do not age, are not well indexed by the electronic indices, and for which photocopies are prohibitively expensive. Thank you.

AADL Reply: Thank you for your comments and thoughts regarding the periodicals Fine Woodworking and Fine Homebuilding. Ann Arbor District Library has a collection development policy that stresses the circulation of current periodicals. We do not keep back issues of magazines after three years because of deterioration caused by circulation, space, and general customer interest. Those libraries that have retrospective magazine collections tend to hold them as reference materials either bound or on film. The two titles you mention are excellent publications. The Art Architecture & Engineering Library at the University of Michigan does have the complete holdings for both of these titles. From time to time the Friends receive copies of these two magazines that they deposit, and are free for the taking, at the public magazine exchange located on the first floor of the Downtown Library. In addition, we will strive to buy more book titles in this area to support your interest. We welcome your future comments regarding the collections and services that Ann Arbor District Library provides and appreciate your interest.


Date Received: 2004-08-24
Type: other
Regarding: other

Patron Comment: We are very distress to read that there is any possibility of closing the West Branch. A branch at Oak Valley, regardless of its size, will not be a fair substitute for residents at our ends of the district. Thank you.

AADL Reply: The Library has no plan to close West Branch. The article quoted me saying that we would close the branch if use dropped out. I actually said a lot more to the reporter about the use of West and our need for a library serving the northwest portion of the district. I am sorry if you were alarmed by the article.


Date Received: 2004-08-23
Type: suggest a title
Regarding: noise

Patron Comment: Thank you for fixing and refunding my printer card! Suggestion: the noise level at Malletts Creek is out of control. Post some rules about -cell phones -loud talking -kids running -kids using computers

AADL Reply: No contact information provided.


Date Received: 2004-08-23
Type: suggest a title
Regarding: customer service

Patron Comment: Please consider having a place for patrons to bring old magazines for others to take home for free, as they do in the children's section of the downtown A2 library.

AADL Reply: Thank you for contacting the Ann Arbor District Library with your recommendation of placing a magazine exchange in the Malletts Creek Branch. We appreciate your interest in recycling, but our space is limited in the branches. We offer magazine exchange space in the Downtown library only because we have adequate space there for such a service. I hope you can appreciate our efforts to offer as many services as possible within the Library system in spite of our inability to offer all services in every location. Thank you again for taking the time to let us know how we can serve you better.


Date Received: 2004-08-23
Type: suggest a title
Regarding: customer service

Patron Comment: You need a sign that indicates where to form the check-out line.

AADL Reply: Anonymous


Date Received: 2004-08-23
Type: complaint
Regarding: facility issue

Patron Comment: It is not clear at all where the check-out line begins. And, the bookshelves in front of the check-out area totally block access especially patrons seem to approach AND leave in the same direction - This is NOT difficult to fix - a sign would help and move the shelves.

AADL Reply: Thank you for contacting the Ann Arbor District Library concerning the approach to the service desk at Malletts Creek. We realize that this is a congested area and are taking steps to solve the problem. Please bear with us as we adjust in this new building. Thank you again for taking the time to let us know how we can improve.


Date Received: 2004-08-23
Type: suggest a title
Regarding: Technical Enhancement

Patron Comment: More printers for computers. No combo printer/copier.

AADL Reply: Anonymous


Date Received: 2004-08-23
Type: suggest a title
Regarding: programs & events

Patron Comment: Superstar Comic Commotion. My son missed this one - it would be great if you could bring it back again - his friend really liked it. He also couldn't get into the Claymation Workshop - please bring this one back too!

AADL Reply: Thank you for your recent comment card asking that we repeat the Superstar Comic Commotion and Claymation Workshop programs for teens. These were the two most highly-anticipated and well-attended teen programs that we offered this summer. We hope to offer these programs again in the future. Throughout the next year we will continue to offer programs for teenscrafts, movies, and speakers/performers. The fall issue of our teen brochure, AXIS, will be out in a few weeks, and it will list a number of new program offerings for teens. I hope that your son will find one or two that interest him. Thank you for caring enough about the library to tell us your thoughts. I appreciate you taking the time to write to us. Please feel free to contact me if you have any further suggestions or comments.


Date Received: 2004-08-23
Type: suggest a title
Regarding: programs & events

Patron Comment: I wondered if you could have a program like the one attached. (Attached was a flyer from the Clearwater Library advertising "Scholar's Choice: A Series of Lectures and Discussions Exploring Literary Classics and Popular Works."

AADL Reply: Thank you for taking the time to fill out a suggestion card for an addition to the Library programming schedule. Although we do not offer an exact duplication of the literary series that you mentioned, there are several upcoming programs and series that are quite similar, which you may find interesting. We are currently working with a local university professor to offer a discussion of Huxleys Brave New World in either October or November of this year, depending on the professors availability. This will be the kick-off for our Cover-To-Cover Book discussion series, which will be offered this year in cooperation with two local bookstores. The Library is also working with the University and several local community groups for this years Ann Arbor/Ypsilanti Reads, which will focus on Cultural Treasures on the Middle East. Expect a number of discussions on literary topics in this area to take place January  March 2005. I would like to also invite you to watch for our monthly Sunday Editions local author series, which will begin in October. These are several of our programs in the planning stages. For more program information, as it becomes available, please visit our website at www.aadl.org.