What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-05-20
Type: suggest a title
Regarding: computers

Patron Comment: Please install a catalog search computer in the children's area of Mallet Creek library. Then I could spend a decent amount of time looking things up while the kids played with library toys where I can keep an eye on them. As it is, the search computers are across the main aisle and there's nothing for them to do over there but pull books off shelves and whine about how long I'm taking. Thanks.

AADL Reply: Thank you for taking the time to contact us about adding a catalog station in the youth area at Malletts Creek Branch. A catalog station was actually planned for that area, but needed cabling was missed during construction. We still intend to add a catalog station where you suggest, and we will set one up once the cabling has been installed. We hope to have that done this fall. Thanks again for your feedback, and thanks for using the Library!


Date Received: 2005-05-17
Type: complaint
Regarding: customer service

Patron Comment: Email messages about requested hold are misleading. "Agency" appears to be downtown - please make the agency (branch) the address on TOP.

AADL Reply: Thank you for taking the time to contact us regarding our hold pickup messages. We are about to launch a new circulation system that will include a complete change to our email notices, among many other new features. Our new email format will be much clearer. Please don't hesitate to contact us if you have further feedback on the new notices once the new system goes live on July 6.


Date Received: 2005-05-17
Type: complaint
Regarding: customer service

Patron Comment: Please - if we must have all these computers taking up space - the least we can expect is a librarian on duty that knows the basics of computer usage (and problems) - Fri - 13 May 05 - 4:20pm - XXXXX was not able to give basic assistance.

AADL Reply: Thank you for your recent comment card regarding computer assistance at the West branch library. I am sorry that you did not receive the level of computer assistance you were expecting on your visit. You did not detail which program(s) you were using or what the nature of your computer problem was, so unfortunately I cannot provide you with details as to why the librarian was not able to assist you. However, I assure you that when a technohost is not on duty with the librarian, the librarian should be able to provide basic instruction on opening documents or webpages, printing, saving, and restarting machines if the computer freezes. When a technohost is not on duty, our librarians may also call our technology staff Downtown for assistance in helping solve a patrons computer problems. The librarian certainly should have done this while attempting to help you, and I have covered this with her again so it will not occur in the future. Thank you for sharing your comments with us. Please let me know if I may be of further assistance, or if you have additional comments or questions.


Date Received: 2005-05-17
Type: other
Regarding: - NONE SELECTED -

Patron Comment: I love my West Branch Library. Please always have a branch here at Westgate - as there is free parking & I can run several errands with one stop. It is a CONVENIENT, NEIGHBORHOOD LIRBARY WITH PUBLIC TRANSPORTATION. What happened to all the books? The shelves (NF)are half empty since summer 2004.

AADL Reply: Thank you for your recent comment card regarding the West Branch. The Library Board has not made any determination concerning the future of a branch in Westgate Mall. As you state so very well in your comment card, it is a convenient neighborhood branch on the AATA bus line, and we do not anticipate that the opening of the Pittsfield branch on Oak Valley Drive will impact the use of West in the negative. If West is not used, then of course we would not keep it open, but current usage of the West branch is high. Library administration and the Board understand that a larger facility is needed to serve our northwest patrons and are actively seeking options for expanding service in that direction. Thank you for your comments about the West branch; they are appreciated. I am glad that you have noticed the change in the collections at West. Our staff have worked diligently over the last year to remove out-of-date nonfiction books, and continue to work toward providing accurate, current, quality nonfiction to our West branch patrons. If you do not see something on the nonfiction shelves at West that you would like to have, please let one of our librarians know and we can get it for you. Thank you again for contacting us.


Date Received: 2005-05-17
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: Less signs. More things that require signs.

AADL Reply: Anonymous


Date Received: 2005-05-17
Type: complaint
Regarding: other

Patron Comment: It's great how much you suck!?

AADL Reply: Anonymous


Date Received: 2005-05-17
Type: suggest a title
Regarding: programs & events

Patron Comment: That we do a Halo 2 tournament for grades 5-8 with a round for 100 kill slayer, one for 20 minute oddball and one for king of the hill 20:00 minute mode.Then the winner[s] of the round[s] should face off in a 25 kill slayer round.You can do this by system link please e-mail me and tell me your answer even if it is no tell me why you chose that.If you do the prizes should be the people who made it to the last round should get $15 gift card[s] and the champ should get a $35 gift card. Please think about my suggestion.Thank And Good Bye.

AADL Reply: Thanks for your suggestion! This is a very clever structure for a Halo 2 tournament. However, we are not currently planning on adding Halo 2 to our tournaments. We want to add to our game tournaments slowly, and as you know, violent games like Halo can get a lot of negative attention quickly. Also, Halo 2 is rated M, which is intended for ages 17 and over. While one could certainly debate the accuracy of this rating, the fact is that the library would not offer a game rated for ages 17 and up at a tournament for players aged 10-14. Our next tournament season begins July 30th, and will feature Mario Kart and Super Smash Brothers. We also have Dance Dance Revolution tournaments, Madden, and more. Check out details at axis.aadl.org or let me know if you have any other questions. Thanks for your suggestions, and thanks for using the Library!


Date Received: 2005-05-16
Type: suggest a title
Regarding: collection

Patron Comment: When you buy part of series - please buy the whole set. Ex. Veryan, Patricia only #3!!

AADL Reply: Anonymous.


Date Received: 2005-05-14
Type: suggest a title
Regarding: collection

Patron Comment: To Collection Management: I have had a request outstanding for "All that Remains" B Patricia Cornwell for sometime and the audio cassette book is now listed as lost. As far as I can tell it is the one audio cassette copy that the library has. I have just purchased a NEW unabridged copy and am intending to donate it to the AADL when I'm finished listening. If you decide to accept this donation to place into circulation, I wish to request that it be placed at the Mallet Creek Branch if that is possible. I will bring the book to the main office and ask that it be given to the collections department unless you have another suggestion as to what you'd like me to do.

AADL Reply: Your suggestion regarding your offer to donate a cassette book to the library has been referred to me. How generous of you! Of course we would be glad to accept this donation. Although Im not sure of the specifics in this particular case, we are finding that publishers are canceling the production of many cassette books and offering them in only CD format. It is becoming more difficult to get replacements. You may bring this donation to any library public desk. Please tape a note indicating your preference for the Malletts Creek branch. You may address it to me, although that isnt necessary. We do rotate this collection from time to time, so it may appear at other branches eventually. Thank you for your kind offer.


Date Received: 2005-05-13
Type: suggest a title
Regarding: collection

Patron Comment: In support of my suggestion to purchase National Treasure, I would like to say that although the movie did not acquire grand critical acclaim, the Dove organization for quality family entertainment puts the film on its top 10 list for 2004. In addition, according to the Lee's Movie Info website, the movie was the ninth highest grossing release for 2004. As a parent of young but not preschool children, it is hard to find suitable, wholesome and entertaining materials for them. For now, I'm often sticking to oldies but goodies. Very oldies! Thanks for your request, and if you do not purchase this film, please consider mild G and PG films, suitable for elementary school kids and adults to watch together.

AADL Reply: Thank you for your suggestion. At the moment we have more suggestions for VHS/DVD titles than we can fulfill, however National Treasure is currently scheduled to be purchased in July. We also appreciate your interest in family-friendly G and PG films and assure you that we make an effort to purchase them regularly for both our adult and youth collections. If you have any particular titles in mind that we do not own, please feel free to let us know. You may contact me by email or phone, or feel free to fill out a request form in person, by phone, or online at: http://catalog.aadl.org/web2/tramp2.exe/goto/A00he1ff.000?screen=SuggestionBoxMaterial.html& Thanks again for your interest in the video collection.