What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-01-20
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: The programs for youth brochure is hard to read b/c of the diff ages & diff locations. One suggestion might be color coding by babies, toddler, pre-school - etc. or grouping differently.

AADL Reply: Thank you for your suggestion regarding the youth brochure. We re-examine the format of the brochure each year, and I will share your thoughts with our graphic designer. Thanks again.


Date Received: 2005-01-20
Type: complaint
Regarding: noise

Patron Comment: Why don't you put up signs in the computer rooms for the inconsiterate like: No cell phone conversations at the computers No talking Sometimes desk attendants are here or do anything Rude people in the computer room + library.

AADL Reply: Anonymous


Date Received: 2005-01-20
Type: suggest a title
Regarding: fines

Patron Comment: No more fines - take a hint from Blockbuster

AADL Reply: Anonymous


Date Received: 2005-01-20
Type: suggest a title
Regarding: programs & events

Patron Comment: I would like the library to have a Yu-Gi-Yoh Tournament (card game) for kids from 2nd grade up to 7th grade. (Battle City rules - means no one loses cards)

AADL Reply: Thank you for your recent suggestion that the Library offer a Yu-Gi-Oh card game Tournament at the Malletts Creek branch for kids in second through seventh grade using Battle City Rules so no one loses cards. It is always great to get suggestions from kids themselves about programs they would like to see at the Library. We are about to plan our summer programs, and I assure you that we will consider this possible program for the summer. I or one of our librarians may be contacting you to get further information; let me know if you would be interested in working with us to plan this event. Thank you for taking the time to contact us!


Date Received: 2005-01-20
Type: complaint
Regarding: collection

Patron Comment: Patron is not happy with the selection of large print books at Malletts Creek branch. She says she has read all of them and would like to see either more added or some loaned from Downtown, and that the same books have been there since the branch opened. She also commented that the large print sign is not visible enough to help people with vision problems suggesting that it be black on white and in larger print. She has talked to Malletts Creek staff, but has seen no changes.

AADL Reply: Thank you for your recent comments regarding the large print collection at the Malletts Creek Branch. In the last week, based on your suggestion, we have transferred a large quantity of large print titles from Downtown to Malletts Creek Branch. In addition, upon your request, the Malletts Creek staff will be happy to have specific or subject area materials sent to you at your convenience. We will also consider your request to increase the visibility of the large print sign. Ann Arbor District Library appreciates comments about our collections and services. I hope you enjoy the choices of materials available at Malletts Creek. Please let us know if we can assist you in the future.


Date Received: 2005-01-20
Type: complaint
Regarding: facility issue

Patron Comment: It appears the typewriters on the 3rd floor have been deliberately programmed to sabotage efforts at using them. This has been the case for along time. I am a 64 year old Vietnam Veteran, decorated, who once needed to use those typewriters for important business purposes. If they are not 'deprogrammed' or repaired within a period of one month from today, I intend to inform my State Representative and to take other action steps. I have had it, as a social worker and former university teacher, with this library's and this city's ongoing perturbation of its retired and underpriveleged citizens. Basil Bernstein is Head of the University of London's Sociology Dept. and I strongly suggest you read his paper "Visible and Invisible Pedagogies" and adjust your tactics in accendance with human rights guidelines. I would not like to be the one to expose these operations publicly but will do so if needed.

AADL Reply: Thank you for contacting me concerning the typewriters at the Downtown Library. I assure you that they have not been programmed to malfunction. I have asked that they be checked and kept in good working order. Please let me know if the working condition of the typewriters continues to be a barrier to your use of the Library. I apologize if you have been inconvenienced in anyway.


Date Received: 2005-01-20
Type: Making of Ann Arbor Feedback
Regarding: compliment

Patron Comment: I am going to relocate to Michigan, going home, after 30 years in Los Angeles. Your website is incredible! I am going to recommend that our Convention and Visitor's Bureau in Pasadena, CA, take a look at what spectacular work you have done here with the slideshows. This idea would be a great shot in the arm to enhancing our website to promote our city for convention travelers. And Southern California thinks it's so 'edgey', Hah! Ann Arbor truly has it going on! This website is probably the best I've ever seen from a promotional standpoint. I truly get a sense of the life here and its amenities. Thank you for developing this and bringing me back to a state I love. Perhaps the best website of a city I've ever seen. You have done amazing work! Keep it up.

AADL Reply:


Date Received: 2005-01-19
Type:
Regarding: computers

Patron Comment: Is the library going to conduct more training courses for Excel and Access programs?

AADL Reply: Thank you for your suggestion regarding training classes in Excel and Access. As a trainer, I have been working on another course in Excel beyond the basic one we are already teaching. The new course will begin in the September, October, and November 2005 cycle. Access is not a software I have thought of to include in the training schedule. I will keep your request in mind as the public computer class program continues to grow and develop. Thank you again for your suggestion.


Date Received: 2005-01-18
Type: suggest a title
Regarding: other

Patron Comment: I noticed today that there is a wonderful piece of property for sale at the corner of Nixon and Bluett. It is next to Clague School, within walking distance from both Logan and Thurston elementary schools and on a bus route. It might be wise to consider it for a new, Northeast Branch library for there is not much vacant land available in this corner of town and in such a good, visable spot as well.

AADL Reply: Thank you for keeping the Library in mind. I do know of the property. We are still working to secure a new location to build a NEB building and receiving support and suggestions from the public is a great help.


Date Received: 2005-01-16
Type: complaint
Regarding: collection

Patron Comment: When I try to browse the DVD collection for popular and recent/current titles, at both Mallets Creek and downtown, there is essentially "nothing" there. The shelves are just about stripped clean. I do place holds through the computer and wait. But I suggest making a limit of one week for the movies--NON_RENEWABLE--with perhaps an exclusion for "educational" or children's videos. Those educational movies could be renewed once. Also, maybe limits could be placed on the number of videos on one card (or address or family or whatever is deemed fair) It would be fun to go to the library, spur- of -the- moment, browse, and pick up one or two NEW or NEWER titles--without having to plan ahead, order, get on a list and wait.

AADL Reply: Thank you for contacting the Library with your concern and suggestion. I am sorry that you are not able to browse at Malletts Creek or Downtown for new DVD's and leave satisfied with your findings. We do know that this is an issue and are working hard to purchase enough copies of new and popular titles to meet demand. Establishing limits is something that some libraries do, and in the past AADL used them too. While it is a solution, we are hoping to do better without establishing limits. Thank you again for letting us know how you feel and how we can improve.