What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-08-12
Type: suggest a title
Regarding: facility issue

Patron Comment: The new trees in front are nice. The burlap that vocers the roots is left exposed on a few and this will stress the tree - it acts like a wick to sap the moisture. Just need to be covered with earth.

AADL Reply: Thank you for your recent comment card regarding the river birch trees planted in front of the Malletts Creek branch. You are correct; the burlap on several of the trees is exposed, and will wick moisture away from the roots of the trees. We have contacted our landscape company and they will rectify the situation. Thank you for taking the time to contact us and bring this situation to our attention.


Date Received: 2005-08-12
Type: suggest a title
Regarding: customer service

Patron Comment: I would like to have a selection of magic marker (perm & washable) which can be requested (for in lib. use) (even checked out to card) at the main desk at Malletts.

AADL Reply: Thank you for your recent comment card regarding the library providing permanent and washable markers in various colors for patrons to use. While we provide scrap paper, pens, pencils, staplers, and tape to patrons, magic markers are not a basic office supply that we provide to the public. I thank you for the suggestion, and we’ll keep it in mind for possible implementation in the future. Thank you for taking the time to contact us.


Date Received: 2005-08-12
Type: compliment
Regarding: compliment

Patron Comment: Beautiful flowers outside windows! Like an impressionist painting - far left seats.

AADL Reply:


Date Received: 2005-06-30
Type: complaint
Regarding: customer service

Patron Comment: To the director of the Malletts Creek Branch Library - Will you PLEASE allow your patrons to use their library cards when making copies on one of your two "xerox" machines. It has been many weeks since the copying machine across from the men's room stoppped accepting library cards and the "who cares" attitude of your staff is disturbing. (It is curious a) the "add-money-to-your-card" machine is mounted on the wall next to the copying machine that does not accept cards, and b) that the only other copying machine, the one machine in your building that does accept library cards, can ONLY be used for printing from a computer and not for copying.) Thank you.

AADL Reply: Thank you for your recent comment card asking about more DVDs for the Malletts Creek branch library. I am sorry that you are not able to find more DVDs on the shelf at the branch. We own more than 5000 DVDs at Malletts Creek (and thousands more throughout the system), but many of them, as you noticed, are checked out at any given time. I assure you that we are ordering more DVDs to meet the incredible demand for this format; in the meantime, if there are particular titles you would like, please ask a librarian to place a request on those titles for you or feel free to fill out a request for purchase card (located where you found the comment cards) and ask us to purchase specific DVDs you think we should own. Thank you for taking the time to contact us.


Date Received: 2005-06-30
Type: compliment
Regarding: compliment

Patron Comment: I really love the new Malletts Creek library. The whole feel of it is wonderful - the windows, the open rooms. And I love the fact it has solar panels, and a green roof!

AADL Reply: Thank you very much for the feedback on Malletts Creek. I am very pleased that you find it so inviting and pleasant. Thank you for taking the time to contact us.


Date Received: 2005-06-27
Type: suggest a title
Regarding: customer service

Patron Comment: In the newspaper/magazine section it might be helpful to post a notice that parts of the newspapers are saved at the desk, so poeple don't have to search all over the room for them in vain.

AADL Reply: Anonymous.


Date Received: 2005-06-27
Type: complaint
Regarding: noise

Patron Comment: Kids going wild, no one controlling them. The kid area should be sound proffed.

AADL Reply: Anonymous.


Date Received: 2005-06-27
Type: suggest a title
Regarding: customer service

Patron Comment: I will appreciate if any customer needs to read a day newspapes should take just 0 newspaper to read at one time. Every time I tried to read them person caught more than one to keep them. You should put notice like please take one newspaper at a time.

AADL Reply: Thank you for your recent comment card regarding people taking more than one newspaper at a time, making them unavailable to others. I am sorry that you were unable to read the newspaper of your choice when you came to the library. The beauty of the public library is that everyone in the community shares in it, and I encourage you to ask people if you may share the newspaper with them if you find it is not on the shelf. We have found that our library patrons are generally willing to share other sections of the newspaper when someone asks. Thank you for taking the time to share your concerns with us.


Date Received: 2005-06-21
Type: suggest a title
Regarding: cell phones

Patron Comment: BAN CELL PHONES Response to AADL Reply: I appreciate your quick response, it is very unusual these days. I just find it very annoying and distracting doing things on the computer, some difficult, and two or three people are on the phone or hearing them ring all the time. If the ones on the phone would have the common courtesy to go outside to talk there wouldn't be a problem. I guess the days of respecting others is over. Thank you for your attention.

AADL Reply: Thank you for contacting us with your concerns about cell phone use in the Library. The Library does have a policy prohibiting excessive noise in its buildings and staff do and will enforce the policy if they encounter or have a problem brought to their attention. The Library also has a courtesy statement concerning the use of cell phones in the Library that is printed and available at all locations. While we have chosen not to ban cell phones, we do remind people on cell phones that they are in a Library and ask them to refrain from cell phone use in our buildings. Please don't hesitate to ask for staff assistance if someone on a cell phone is too loud or disruptive. Again, thank you for contacting us with your concerns and for letting us know how we can serve you better.


Date Received: 2005-06-21
Type: complaint
Regarding: customer service

Patron Comment: As a long-time patron of the library, Ms. XXXXX feels that the library is becoming increasingly impersonal. The change from cozy Loving to big Malletts Creek was especially hard for her. She went into Malletts today expecting to find a hold, however it had expired two days earlier. At Loving she felt that the staff knew her and would have kept the hold on the shelf for her. Ms. XXXXX feels that the library should do more to cater towards the elderly. She would really appreciate it if large print books were not kept on the bottom shelf as they are difficult to see and bend down to. This was her main suggestion.

AADL Reply: Thank you for your recent phone call to the Malletts Creek Branch concerning your expired hold and the shelving of large print books. I am sorry that you were unable to come in to the library to pick up your hold before your hold expired. Our new catalog system will not allow us to extend hold periods; after being held for one week, the item moves on to the next patron waiting for the book. If, in the future, you find yourself unable to come in before your hold expires, please call us at Malletts Creek and wed be happy to check out the book on your library card for you to pick up later. You also asked that we not shelve large print books on the bottom shelf. If you have been in the library in the last few weeks, then you may have noticed that we have rearranged our large print and fantasy books so that the large print books have more room and are not shelved on the bottom shelf. I hope that this makes it easier for you to select large print materials, and I thank you for the suggestion. Thank you for sharing your comments with us. Please let me know if I may be of further assistance, or if you have additional comments or questions.