What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-01-24
Type:
Regarding: collection

Patron Comment: Hello- I wonder why you cannot order audio books or videos on the MiLE library exchange. I find our audio book selection missing some things they have at other libraries but it will not allow the request. Just wondering. it is a bit frustrating to see it listed available and then get the prompt saying I am not allowed to request that item. thanks for your time.

AADL Reply: MiLE is a consortium and operates under guidelines established by a steering committee. It was decided that AV is too fragile to withstand the delivery process, and many libraries did not feel that their AV collections were of a size that could adequately serve their local patrons and fill MiLE requests. There have been a few instances in which AV has been sent via MiLE, but these cases are definitely the exception and not the rule. MiLE policies undergo revision from time to time, and it may be that at some point AV will be treated no differently than book requests, and this is a topic that has been frequently discussed. There are many people, such as you, who would like to see AV included in the MiLE program.


Date Received: 2005-01-22
Type: Making of Ann Arbor Feedback
Regarding: compliment

Patron Comment: This is a wonderful site full of memories. I was born and raised in Ann Arbor, and moved away twelve years ago. I still miss it and am thankful I found your site, thank you Cindy Kenney

AADL Reply:


Date Received: 2005-01-20
Type: suggest a title
Regarding: customer service

Patron Comment: MLK Holiday resource sheet should be done every year please.

AADL Reply: Thank you for submitting a comment card and for your thoughts regarding an MLK holiday resource sheet. Ann Arbor District Library supports both MLK day and Black History Month through community programs and promotion of pertinent materials. AADL uses our web page, catalog, and print ads purchased in the Ann Arbor News and the Observer to promote our programs. Reviews and information about relevant materials are also available through our website and cycle to support topical themes like MLK day and Black History Month. There is a committee of AADL staff who plan and implement Black History Month activities. I will pass along your comments to this group. Ann Arbor District Library appreciates your time taken in making your concerns know. Thanks so much for your interest


Date Received: 2005-01-20
Type: complaint
Regarding: Technical Enhancement

Patron Comment: I made a special trip here to use the computers only to find they can't read the CD that I need to print info from - what's that?

AADL Reply: Thank you for taking the time to contact us regarding our public internet computers. We are sorry that you made a trip to the library but were unable to print from your CD. We do not currently offer CD drives at any public stations at the Ann Arbor District Library, primarily because there has been very little demand for the service. In addition, it is very difficult to give users the ability to read from CD-ROMs without them also having the ability to install software. If users can install their own software, it makes it very difficult for us to provide reliable, secure, and fair service to all our users. However, we are always exploring new systems and security approaches, and we will keep your request in mind as we move our network forward. Thanks for your time, and please let us know if you have any further questions.


Date Received: 2005-01-20
Type: suggest a title
Regarding: catalog/searching

Patron Comment: Duchess of Duke Street videotapes update the database to make all reference to it include series + vol #'s ex. if I reserve it online my account lists the title but not the series + vol #s

AADL Reply: No patron information provided.


Date Received: 2005-01-20
Type: suggest a title
Regarding: customer service

Patron Comment: New books should have a shorter loan period (1-2 weeks) than other books.

AADL Reply: Anonymous


Date Received: 2005-01-20
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: The programs for youth brochure is hard to read b/c of the diff ages & diff locations. One suggestion might be color coding by babies, toddler, pre-school - etc. or grouping differently.

AADL Reply: Thank you for your suggestion regarding the youth brochure. We re-examine the format of the brochure each year, and I will share your thoughts with our graphic designer. Thanks again.


Date Received: 2005-01-20
Type: complaint
Regarding: noise

Patron Comment: Why don't you put up signs in the computer rooms for the inconsiterate like: No cell phone conversations at the computers No talking Sometimes desk attendants are here or do anything Rude people in the computer room + library.

AADL Reply: Anonymous


Date Received: 2005-01-20
Type: suggest a title
Regarding: fines

Patron Comment: No more fines - take a hint from Blockbuster

AADL Reply: Anonymous


Date Received: 2005-01-20
Type: suggest a title
Regarding: programs & events

Patron Comment: I would like the library to have a Yu-Gi-Yoh Tournament (card game) for kids from 2nd grade up to 7th grade. (Battle City rules - means no one loses cards)

AADL Reply: Thank you for your recent suggestion that the Library offer a Yu-Gi-Oh card game Tournament at the Malletts Creek branch for kids in second through seventh grade using Battle City Rules so no one loses cards. It is always great to get suggestions from kids themselves about programs they would like to see at the Library. We are about to plan our summer programs, and I assure you that we will consider this possible program for the summer. I or one of our librarians may be contacting you to get further information; let me know if you would be interested in working with us to plan this event. Thank you for taking the time to contact us!