What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
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Search Patron Comments
Type: suggest a title
Regarding: other
Patron Comment: 1. Please make all books under consideration for Ann Arbor Reads, even after selection is made, available for reference, instead of yanking them after a week or two. 2. Please make entire selection of books about the 1960's in the 60's exhibit available as reference until the end of the exhibitand provide a bibliography. You have selectively put them out, yanked particular ones after only a day or two, and yanked all the books before the end of the exhibit. The information in them is not classified, and there is a law against censorship. After all the function of the library is to provide published materials, not censor them. 3. Please provide Comment Cards of better quality writing paper. The paper in these Comment Cards is of low quality: too slippery to write well, making the writing difficult, and this discouraging Free Speech. The means to Free Speech is also the Function of the library.
AADL Reply: I have received your comment cards concerning our periodicals and display collections. I am sorry that you feel our standards of service as they relate to accessibility are lacking. The Ann Arbor District Library is committed to intellectual freedom and does understand its role in upholding free speech in the community. While we may not always meet the expectations of individual users, please be assured that our collection decisions are made with access and availability as priorities. Thank you for letting me know your concerns and I hope that you continue to use the Library.
Date Received: 2003-10-26
Type: suggest a title
Regarding: exhibits/displays
Patron Comment: Put a sea urchin in your fish tank. Put guppies and goldfish in your tank.
AADL Reply: No contact information provided.
Date Received: 2003-10-20
Type: complaint
Regarding: computers
Patron Comment: Get your stupid machines working better
AADL Reply: Anonymous
Date Received: 2003-10-20
Type: complaint
Regarding: other
Patron Comment: To: Library Office Employees you may like to know that not-hurried semi-retired patrons are supposed-ly starting THEIR own FILES on Linger-ing: messes and such they observe, here. As the HALF-CRUMBLED round CRACKER yet laying near 8 partioned seats on 2nd floor and close to phone books. A Friend.
AADL Reply: Anonymous
Date Received: 2003-10-20
Type: suggest a title
Regarding: computers
Patron Comment: How about some zoom links for books on CD?
AADL Reply:
Date Received: 2003-10-16
Type: compliment
Regarding: youth
Patron Comment: My children enjoyed the Youth Dept. The computers were a plus. I found the staff to be knowledgeable and helpful.
AADL Reply:
Date Received: 2003-10-13
Type: suggest a title
Regarding: collection
Patron Comment: Buy books on CD's. Many cars no longer have cassettes, many people have CD players. Disabled by pain. Books on CD's are my best therapy.
AADL Reply: No contact information provided.
Date Received: 2003-10-13
Type: suggest a title
Regarding: cell phones
Patron Comment: You're doing GREAT! Suggestion: would it be possible to formulate a policy on "no prolonged cell phone conversations" in the outside garden area? Even in low tones, they can be quite distracting.
AADL Reply: Anonymous
Date Received: 2003-10-13
Type: complaint
Regarding: catalog/searching
Patron Comment: The music/CD section should be re-organized. I was looking for Dvorak - and found TWO sections in Orch/Symphonies where he was. Either ALPHA or COMPOSER.
AADL Reply: Anonymous
Date Received: 2003-10-13
Type: complaint
Regarding: - NONE SELECTED -
Patron Comment: I understand that the key boards are new; however could the sign next to the computers state something about refraining from banging on the keys. The typing gets so loud you lose your concentration. Thanks.
AADL Reply: Anonymous
