What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2004-12-14
Type: suggest a title
Regarding: customer service

Patron Comment: A phone, restricted to local and toll-free numbers would be nice. If you are worried about the cost, you could restrict it to just toll-free. A pay phone would be an option, but the former should be cheaper, especially if you put a donations box next to it. A pen or longer pencil for the suggestions would improve legibility.

AADL Reply: Thank you for our recent comment card regarding a pay phone at the Malletts Creek Branch. The existing pay phone in the foyer of Malletts Creek was heavily vandalized; we were unable to repair it on-site, and had service take the phone out for repair. Once it is refurbished, it will be returned to the foyer of the branch. In the meantime, our Library Policies and Procedures provide for staff to allow limited local calls to be made from our staff phones, provided that they do not disrupt library business. I apologize for the inconvenience of not having a pay phone currently available. Thank you for taking the time to share your comments with us.


Date Received: 2004-12-14
Type: suggest a title
Regarding: collection

Patron Comment: Please provide more books on tape in UNabridged format.

AADL Reply: Your suggestion regarding books on tape has been referred to me. It appears that you are interested specifically in unabridged books on tape. Over several years we have acquired a large collection of unabridged books on tape. Due to patron requests, we have recently purchased some abridged titles. These are located at the branches; the Downtown library owns unabridged books on tape, no abridged whatsoever. The unabridged titles far outnumber the abridged titles and we anticipate it will continue that way. Part of your observation may be due to the fact that many titles are no longer available in unabridged tape format. The major publishers of audio books are moving toward the CD format to the exclusion of tape. Some of our orders for titles in tape format have been cancelled by the vendors because they have decided to eliminate the tape in favor of the CD. While we will maintain our current collection as long as possible, it will be increasingly difficult to purchase new titles in tape format. Please let me know if you have further questions about this collection.


Date Received: 2004-12-14
Type: suggest a title
Regarding: customer service

Patron Comment: Hello, Would you please install a public phone. (The library is located quite far from other businesses with public phones.) Thanks. Would you have a patrons used magazine exchange area like they have in the lobby of the downtown library. (It would help with recycling, and how Malletts Creek has such a 'Green' way) Thanks.

AADL Reply: Thank you for your recent comment cards regarding a magazine exchange area and a pay phone at our Malletts Creek Branch. Space considerations prevent us from having magazine exchange racks at the branches at this time. You are welcome to bring your magazines to the Downtown Library for placement in our magazine exchange at that location. The pay phone in the foyer of Malletts Creek was heavily vandalized; we were unable to repair it on-site, and had service take the phone out for repair. Once it is refurbished, it will be returned to the foyer of the branch. In the meantime, our Library Policies and Procedures provide for staff to allow limited local calls to be made from our staff phones, provided that they do not disrupt library business. I apologize for the inconvenience of not having a pay phone currently available. Thank you for taking the time to share your comments with us.


Date Received: 2004-12-14
Type: suggest a title
Regarding: collection

Patron Comment: Software that would keep track of authors searched and send email notification when new books by those authors are added to the collection.

AADL Reply: Thank you for taking the time to contact us with your suggestion about email notification of new books by your favorite authors. This is a service we have wanted to provide for quite a while, and it is part of the reason that we are currently in the process of replacing our catalog software. Our new system provides a feature very similar to what you describe, and we plan on customizing it for our users and promoting it so that patrons can be notified via email the same day that books by their specified favorite authors are ordered. We plan to switch to our new system by July. So, thanks again for your suggestion, and rest assured that it's coming. Thanks for using the Library!


Date Received: 2004-12-14
Type: complaint
Regarding: parking

Patron Comment: 1) No parking in lot. Had to wait 5 min. for someone to leave to park my vehicle. Parking lot - pretty, but not very useable. Could you expand parking? Else - should use reserved spots? 2) Requested book. Should be told how long to wait for arrival. I made a wasted trip to library.

AADL Reply: Thank you for taking the time to fill out a Customer Service Card for the library. I apologize if you had to wait 5 minutes for a parking space to become free on a visit to Malletts Creek. The new branch has proven to be very popular and we have added all of the parking allowed by the various codes governing buildings and site development. We are working hard to schedule programming and events with the least impact on the regular user and while parking wait time has moderated, there are still times when the lot is consistently full. To answer your query, if you are not a library employee or authorized service contractor and park in the reserved spots, your car will be towed and the fee to retrieve your car from the towing service is an expensive one. At this time we do not provide estimates of wait times for material on hold, but we do send notices via email or via US mail when the item is available and on Hold for an individual. If you have not recieved an email or a postcard, then it is very unlikely that the material will be available for you, and that will result in more wasted trips to the Library. The email notification is very effective and used by most patrons. If you would like to utilize this service then you may call the library at 327-4219 and have your email added to your record, or speak to a Circulation staff member on your next visit. I am sorry that your experiences have been less than positive, but I am glad that you use the public library and I appreciate hearing how we can serve you better. Thank you again for contacting me.


Date Received: 2004-12-14
Type: complaint
Regarding: exhibits/displays

Patron Comment: Get a puffer fish!

AADL Reply: No patron information provided.


Date Received: 2004-12-14
Type: suggest a title
Regarding: facility issue

Patron Comment: You need a small table next to the copy machine in the hall by bathroom to corrolate and organize paper.

AADL Reply:


Date Received: 2004-12-14
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: Get a puffer fish PLEASE!!!

AADL Reply:


Date Received: 2004-12-14
Type: complaint
Regarding: exhibits/displays

Patron Comment: Tricia Kroning's photography. The nudity theme in her photography is of an adult nature - for mature audiences. Totally INappropriate to be on display in a children/family library. A little modesty wouldn't hurt.

AADL Reply: No patron information provided.


Date Received: 2004-12-14
Type: suggest a title
Regarding: parking

Patron Comment: Please enlarge the parking lot. Its a great library. Thank you.

AADL Reply: No patron information provided.