What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-06-05
Type: suggest a title
Regarding: collection

Patron Comment: When I checked the catolog for books by the new pope the only books I found were ones criticizing him (for example "The Vatican's Enforcer"). Will the library by ordering any of former Joseph Cardinal Ratzinger's books?

AADL Reply: Thank you for your suggestion regarding books written by the new pope. There are two titles available that he wrote as Joseph Cardinal Ratzinger: Spirit of the Liturgy and Introduction to Christianity. Both books will be ordered and reserved for you. If you have a preference regarding where you would like to pick-up these materials please let me know otherwise we will hold them for you at the Downtown location. As new biographies and books become available we will purchase them. Thank you for taking the time and interest to respond regarding our services and materials offered to the public.


Date Received: 2005-06-03
Type: complaint
Regarding: collection

Patron Comment: The search engine for the Ann Arbor News is terrible. The worst search engine I've ever seen. You can only search by single word. Not by phrases. Go to your developers and ask them to redo the specifications.

AADL Reply: Thank you for taking the time to contact us regarding your complaints about the Ann Arbor News search engine. Unforunately, we do not operate a search engine for the Ann Arbor News, and we do not have any control over their products or interfaces. We appreciate your comments, however, and please don't hesitate to contact us if there is anything else we can do to assist you.


Date Received: 2005-06-03
Type: suggest a title
Regarding: other

Patron Comment: Paper towels in bathrooms vender propaganda should be disregarded.

AADL Reply: No contact information provided.


Date Received: 2005-06-03
Type: suggest a title
Regarding: collection

Patron Comment: Please label and mark the Youth videos and DVDs section better so that its easier to find a video. The way it is now is definitely not intuitive, eg. A-Z videos doesn't go across the row of shelves, but in columns, but this is not apparent. DVDs seem better labeled with a large alphabet on the DVD spine. Thanks for your consideration of this request.

AADL Reply: Thank you for your recent comment card regarding the videos and DVDs in our Youth Department. Our videos and DVDs are shelved in columns to reflect the way in which our books and other materials are shelved; however, this section is currently rather difficult to navigate since there are extra videos on the tops of the shelves. This should be resolved soon for two reasons: 1) We are in the process of migrating to a new automated circulation system and currently can not withdraw older materials until the new system is in place. Beginning mid-July, we will be able to resume withdrawal, which should reduce the crowding on the shelves. 2) We have an additional bank of shelving on order which will be installed to the right of the current DVD shelves, which will provide additional space as well. I hope that you will continue to use our youth video and DVD collections and let us know if they are easier to navigate once these changes are in place. Thank you again for caring enough about the library to share your opinions with us.


Date Received: 2005-06-03
Type: other
Regarding: collection

Patron Comment: I can't seem to locate the online form to request MiLE materials, now that MiLE is not accessible through the catalog, so I thought I'd make my request here. I'm looking for a German-language copy of Der Vorleser (The Reader) by Bernhard Schlink, published by Diogenes Press, Z

AADL Reply: Thanks for your question regarding the location of the online form for MiLE. When you go to our website aadl.org and click on the side margin tab for MiLE you will be linked to a page that explains the temporary changes in interlibrary loan services. About halfway down this page there is a sentence fill out the online form. This is a hot-link to the form so just click on this sentence and you will be linked to the form you can complete and submit remotely. We will process your request for Der Vorleser by Bernhard Schlink and you will be notified when it is available. Thank you for your time and interest in responding to our public services and collections.


Date Received: 2005-06-02
Type: suggest a title
Regarding: other

Patron Comment: It'd be very helpful to make a quick link at the home page about branch hours. Very nice website!

AADL Reply: Thanks for your suggestion. There is a link in the left-hand side of the homepage titled Library Hours and Locations, however this is not consistently placed through the site. We recognize the confusion this causes and hope to correct the problem when we unveil our new website in July. Thanks again for your interest in the Library.


Date Received: 2005-06-01
Type: suggest a title
Regarding: other

Patron Comment: 1) have pens and pencils by suggestion box 2) CDs should be arranged by category, or be more clearly marked

AADL Reply: Anonymous


Date Received: 2005-05-27
Type: complaint
Regarding: other

Patron Comment: I would like the suggested youth reading of Annie on My MInd taken off the web sight. I do not believe this is apropriate books for children to read. Now I feel as though I must moniter your web sight and not allow my children to get on, because I don't know what other things you will be suggesting for kids to read. I believe that this is not acceptable behavor for 95% of our society, so why do cater to those. thank you.

AADL Reply: Thank you for your recent comment card regarding the review of "Annie on My Mind" posted on the aadl.org website. As part of the Ann Arbor Book Festival, the library participated in an event called "Books Change Lives," asking members of the community to submit titles of books that have affected them along with a brief summary detailing why/how that book changed his or her life. The posting "Annie on My Mind" by Nancy Garden was submitted by a member of the community, BriAnne. She describes how the book "was a beacon in the darkness" for her as she struggled with her own sexuality. The "Books Change Lives" program is an opportunity for community members to share titles that have made a difference in their lives. Other than minor editing for grammar and spelling, the postings appear as they were written. I am sorry that you found the content of this review objectionable. We understand that not all of the library's collections, programs, or services will appeal to every member of the community. Rather, we strive to provide as wide a range of materials as possible so that you and your family can make informed decisions and select materials appropriate for you. I appreciate that "Annie on My Mind" and other books dealing with homosexuality are not acceptable to you; our staff are happy to recommend other titles suitable for you and your children the next time you visit us. Thank you for taking the time to share your comments with us.


Date Received: 2005-05-27
Type:
Regarding: collection

Patron Comment: Any idea when you will have e-audio available for ipods? Thanks.

AADL Reply: Thanks for your question regarding e-audio. If an e-audio product was available that was compatible with your ipod we would make it available tomorrow. It is an industry issue and we will purchase this product as soon as it is introduced. We appreciate your interest and patience.


Date Received: 2005-05-27
Type: suggest a title
Regarding: other

Patron Comment: I suggest you respond to all suggestions, whether anonymous or not. Several of the anonymous suggestions made good points and I would have been interested in your response. A few pat responses would suffice for those that are rhetorical.

AADL Reply: I appreciate your interest in the comments database for AADL. I must admit that even though some of the questions asked anonymously are good questions, I take those with an identified sender more seriously and have made a decision only to post anonymous questions. While this is clearly a judgement call on my part and not every director would do the same, I am comfortable with the current process. Please feel free to ask me directly for answers to any questions you see that are compelling enough to warrant a response. Thanks for taking the time to contact me.