What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2005-05-25
Type: compliment
Regarding: compliment

Patron Comment: My first use of the AADL was quite wonderful, with a helpful and pleasant staff! I have a suggestion for a dispenser machine for patrons to buy envelops, and various office items.

AADL Reply: Thank you for your recent comment card regarding the Ann Arbor District Library. Your kind words about our library and our staff are appreciated; it's always nice to receive compliments! Thank you, also, for your suggestion that the library provide a vending machine with office supplies for patrons to purchase. We currently have no plans for such a service, but will certainly keep your suggestion in mind for the future. Thank you for taking the time to share your comments with us, and please continue to let us know how we may better serve you.


Date Received: 2005-05-25
Type: suggest a title
Regarding: facility issue

Patron Comment: Hi, just to call to your attention that the dryer in the first floor womens bathroom is out of service. Thanks.

AADL Reply: Thank you for the call to attention card that you recently submitted regarding the hand dryer not working in the womens restroom at the Downtown Branch. The dryer has been repaired and is now working as it should. Thank you for taking the time to contact us.


Date Received: 2005-05-25
Type: complaint
Regarding: collection

Patron Comment: The BOC shelves (at Malletts Creek) are too low—I can’t read them without bending which is hard on my knees or back. The BOC shelves at NEB are great because I can stand and read all titles.

AADL Reply: Thank you for your recent comment card regarding the Books on Cassette shelving at our Malletts Creek location. I am sorry that the shelving is too low for you. Our librarians are working on that collection as well as all of the audiovisual collections at Malletts Creek to avoid using the bottom shelf whenever possible. In the meantime, if you require assistance of this or any kind, please feel free to ask us; that is why we are here! WE would be happy to retrieve materials for you.


Date Received: 2005-05-23
Type: suggest a title
Regarding: collection

Patron Comment: Better limitations on what minors may check out.

AADL Reply: Anonymous


Date Received: 2005-05-23
Type: suggest a title
Regarding: programs & events

Patron Comment: You should have a day where people can just come in and read. Refreshments should be available.

AADL Reply: Anonymous


Date Received: 2005-05-22
Type: complaint
Regarding: other

Patron Comment: I recently visited the West Branch for the first time since last summer (I am away at college during the school year) and was surprised to see that the library still looked...awful, to speak plainly. The adult fiction section looks cramped and crowded, while the children's/youth section looks more than half empty. There are whole sections of the library that are empty, or that have stacks of books piled on the floor as though the whole library were being rearranged. While this is understandable once in a while, it was like this the entire summer of 2004...I would have assumed that the library would have been cleaned up a bit in the past eight months. As others have mentioned, it would be appreciated if you changed your library card renewal policy. It is very annoying to have to renew it every single year. When I inquired as to the reason, I was told that it is because "people in this town move around a lot." First of all, I have lived in the same house for over twenty years. Obviously, that statement is not at all true in my instance, and therefore it is unnecessary to inconvenience me every single year. Second, in my entire life I have yet to meet a single person who has moved a minimum of once a year for any period of their life. Thus, the policy appears even more absurd. A three or five year experation period would be perfectly reasonable. Additionally, when I went to check out, the librarian was very rude to me, unprovoked. I'd appreicate it in the future if you remind your staff that minimal politeness is appreciated. Lastly, change the name back to Ann Arbor Public Library. Please.

AADL Reply: Anonymous


Date Received: 2005-05-20
Type: suggest a title
Regarding: Technical Enhancement

Patron Comment: I searched for a book and the only copy available was at Malletts Creek. I didn't know where that branch was, and it took me a REALLY LONG TIME to find out. (If there's another way to get to the branch locations besides the hypertext link in the body of "about us" then I sure couldn't find it.) You really need a LOCATIONS (or BRANCHES) link, that has addresses, phone numbers and hours (if those vary by branch), along the side or along the top or both. Just my $0.02...

AADL Reply: I'm sorry you were not able to find the Branch Hours and Locations link. Currently, it is the fifth option in the left-hand column of our homepage, however this link does not appear in the same location on subsequent pages of our site and we're aware that this can be confusing. We are currently in the process of designing a new website that we hope will resolve this particular problem. We appreciate your feedback and apologize again for the confusion and frustration.


Date Received: 2005-05-20
Type: compliment
Regarding: compliment

Patron Comment: Dear Director Parker, My name is XXXXX and I am an Ann Arbor native. I live in San Francisco now but am in town for the Ann Arbor Book Festival. Your staff told me you were travelling this week and since I missed you, I wanted to drop off this note of thanks. The Ann Arbor Public Library is one of the finest memories I have of growing p here. Many was the summer afternoon I would dash ahead of my mother, make a gentle right turn and get lost in the youth section. She would scan the aisles whispering "XXXXX. XXXXX." She'd usually find me at a table with an outrageous pile of books and her near constant reminder "You can only check out as many as you can carry." That rule was lifted though during the many summer reading games I participated in and had to finish before the end days of August and the coming darkness of another school year! I write then to say thank you. This library was the foundation of my passion for books and writing for my choice of career, for my adulthood. That it is as vibrant, dynamic and present in the life of this community means the world to me. That I may sit here in the youth section where I spent so many long afternoons writing you this letter, means even more. I can only imagine both the challenges and the excitement you and your staff feel guiding a library into the 21st century. I hope on your hardest days you remember that what happens in this building has inspired generations (of which I am only one) and will continue to do so. I have no doubt. Please do keep in touch and continue the excellent work you and your staff does at the Ann Arbor Public Library. To me it feels like home.

AADL Reply: Thank you for your kind letter about the Ann Arbor District Library. I am sorry that I missed you when you visited in May. I too spent long hours in my hometown public library and understand your feelings about the experience and the effect on your career choice. I am sharing your letter with staff and library trustees. We do need to remind ourselves as you say "on our hardest days" that what we do here counts. Thank you again for taking the time to write to me and please do let me know when you are next in Ann Arbor. Sincerely, Josie Parker Director Ann Arbor District Library


Date Received: 2005-05-20
Type: suggest a title
Regarding: computers

Patron Comment: Please install a catalog search computer in the children's area of Mallet Creek library. Then I could spend a decent amount of time looking things up while the kids played with library toys where I can keep an eye on them. As it is, the search computers are across the main aisle and there's nothing for them to do over there but pull books off shelves and whine about how long I'm taking. Thanks.

AADL Reply: Thank you for taking the time to contact us about adding a catalog station in the youth area at Malletts Creek Branch. A catalog station was actually planned for that area, but needed cabling was missed during construction. We still intend to add a catalog station where you suggest, and we will set one up once the cabling has been installed. We hope to have that done this fall. Thanks again for your feedback, and thanks for using the Library!


Date Received: 2005-05-17
Type: complaint
Regarding: customer service

Patron Comment: Email messages about requested hold are misleading. "Agency" appears to be downtown - please make the agency (branch) the address on TOP.

AADL Reply: Thank you for taking the time to contact us regarding our hold pickup messages. We are about to launch a new circulation system that will include a complete change to our email notices, among many other new features. Our new email format will be much clearer. Please don't hesitate to contact us if you have further feedback on the new notices once the new system goes live on July 6.