What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
We care about what you have to say, and do our best to address each and every concern.
Please let us know how we're doing by submitting a comment or suggestion.
Filter Patron Comments
Type: branch expansion comments
Regarding: - NONE SELECTED -
Patron Comment: Can you please work on the AATA to add a bus line pickup-dropoff at your location? Thank you.
AADL Reply: I have to assume that you mean at Pittsfield Branch. All other AADL locations have buslines on adjacent streets. I do support the efforts of the neighboring businesses on Oak Valley Drive requesting Pittsfield Township to negotiate an agreement with AATA to extend service to Oak Valley Drive. If you are a resident of Pittsfield Township, please contact the Supervisor's office and let them know that you would like to see an AATA line on Oak Valley serving the library branch. Thanks for contacting us with suggestions for improving access to the library. Josie Parker Director
Date Received: 2008-03-03
Type: compliment
Regarding: branch building
Patron Comment: I dearly love our great library, but I'm wondering why "my" West branch isn't getting an update like all the others; AADL has even built a new library out of our city.......
AADL Reply: I am very glad that you love the library! The Westgate branch was renovated with an addition in 1993. In the past five years, the carpeting has been replaced and the interiors repainted and several furniture changes have been made. We continue to work on Westgate to keep it inviting, clean and up-to-date. If there is something specific that you would like to see done, please email me and let me know. The library district has the same boundaries as the Ann Arbor Public schools so it is much larger than the city limits of Ann Arbor. The Pittsfield Branch is located outside of the city of Ann Arbor, but within the portion of Pittsfield Township that is included in the library district. Those citizens pay taxes toward the support of the AADL. Please do contact me if you have further questions. My email is parkerj@aadl.org and my phone is 327.4263. Sincerely, Josie Parker Director
Date Received: 2008-03-02
Type: other
Regarding: programs & events
Patron Comment: Dear AADL coordinator, I want to have my son register the ACT practice test on March 22 2008. Please guide me how to register. Thank you very much,
AADL Reply: Thank you for this question. There is no registration for the ACT practice test. All you need to do is show up. I hope this helps. Sincerely, Sherlonya Augustine Youth Services Manager
Date Received: 2008-03-02
Type: other
Regarding: inquiry from other institution
Patron Comment: This message is for Mr Eli Neiburger: In 2003, you sent me some information about aadl's Internet Session Manager. I passed it on to the IT manager who has since left. Would you share that information with me again of if you prefer, you can email it to the IT manager for the library. Thank you
AADL Reply: Thanks for contacting us. Although at one point we had plans to release our Session Manager program, it has become so customized for our environment and dependent on our unique hardware setup that it's not likely to be very useful to other libraries. However, if you'd like to know more about the way we do it or discuss anything else, please don't hesitate to contact me and we could set up a call or a visit. Eli Neiburger Associate Director, IT and Product Development Ann Arbor District Library
Date Received: 2008-03-02
Type: other
Regarding: other
Patron Comment: I' M TRYING TO FIND A SOURCE FOR FREE FEDERAL INCOME TAX FORMS. THE DEXTER LIBRARY HAD NONE. THE SO-CALLED FREE SOURCES ON THE INTERNET ARE NOT FREE AT ALL BUT REQUIRE YOU TO USE THEIR SERVICE - FOR A FEE- TO FILE YOUR TAX RETURN. CAN YOU HELP ME? I WISH TO COMPLETE AND FILE MY OWN TAX FORM. THANK YOU. AND WHEN DID THE IRS DISCONTINUE MAILING OUT FREE FORMS TO TAXPAYERS??
AADL Reply: patron emailed
Date Received: 2008-02-29
Type: other
Regarding: branch building
Patron Comment: I am an architecture student at the U of M and working on a mock project in the downtown area just west of the downtown library. I understand that an architect has been chosen for the redesign of the downtown branch, and was wondering if the design scheme was available for viewing. I just wan to get a feel for what the design includes and the additional site improvements that are being proposed.
AADL Reply: The architect for the downtown project is Carl Luckenbach at Luckenbach|Ziegelman Architects. His office is Downtown above Afternoon Delight and his number is 997-9444. I am sure that he would welcome your call. Thanks and good luck with your project. Josie Parker Director
Date Received: 2008-02-29
Type: my account problem
Regarding: login/password
Patron Comment: ACCIDENTALLY DELETED MY CHECK OUT HISTORY ON 2/29/08. WOULD LIKE IT RESTORED IF POSSIBLE.
AADL Reply: Thanks for contacting us. Unfortunately, the checkout history data cannot be recovered once deleted. We are adding a confirmation screen to the delete button to try to prevent this from happening again, but I am very sorry that your data cannot be recovered. To protect our user's privacy, that data is not stored anywhere else. Thanks for your patience, and please let me know if you have any other questions. Eli Neiburger Associate Director, IT and Product Development Ann Arbor District Library
Date Received: 2008-02-28
Type: other
Regarding: other
Patron Comment: I have a bag of books to donate. How should I do that ? Can I drop them off at the Mallett's creek branch ? Thanks.
AADL Reply: Donations may be brought to the back of the Downtown Library during library business hours. Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have books to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you.
Date Received: 2008-02-28
Type: web site feedback
Regarding: website
Patron Comment: Can users provide links for the "Additional information available at" section that comes up with individual titles in the online catalog? If so, how? For instance, the following link is listed with Jessica Seinfeld's book: but she actually has her own companion site, http://deceptivelydelicious.com. Thanks! Mary
AADL Reply: Thanks for contacting us! I have passed your suggestion on to our catalogers, and they will see how this information can be integrated. We haven't generally added this sort of thing in the past, but it's definitely something to consider. Thanks so much for your feedback, and thanks for using the library! Eli Neiburger Associate Director, IT and Product Development Ann Arbor District Library
Date Received: 2008-02-28
Type: programs and events
Regarding: - NONE SELECTED -
Patron Comment: Would it be possible for Erin Helmrich or Eli Neiburger to email me regarding teen services for SRP? I got their names from Kathy Sturz at AALS (Alamo area library system). I am especially interested in if and/or how they did a gelato tasting event. Thanks in advance. Cynthia Organ MLIS Bulverde Spring Branch Library SB TX
AADL Reply: Last year AADL did offer a gelato tasting program. We hired Zingerman's Creamery to come in and discuss the qualities and history of gelato and provided samples to the audience. Please let me know if you have additional questions about this or any other programs that we held during the summer reading 2007. If you are interested, I would be happy to send you a copy of AXIS, our program brochure for teens (which we define as grades 6-12) for last summer. The brochure includes a brief description of any events. I hope this helps. Sincerely, Sherlonya Augustine Youth Services Manager