What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-06-14
Type: complaint
Regarding: other

Patron Comment: Get rid of the panhandlers on your front porch. There were 6 of this afternoon 4:30pm and they are really disturbing patrons. The smell is terrible.

AADL Reply: Anonymous.


Date Received: 2005-06-14
Type: complaint
Regarding: facility issue

Patron Comment: Tried going to concert downstairs, but it was WAY TOO HOT!

AADL Reply: Anonymous.


Date Received: 2005-06-09
Type: complaint
Regarding: customer service

Patron Comment: It's annoying that Ann Arbor doesn't participate in the Michicard program, as I would like to be able to use other libraries as well. Why DON'T we participate? I think it would be a good idea if we did. Thank you for your time.

AADL Reply: Thank you for taking the time to send a comment card to AADL concerning our decision to not participate in the Michicard program. The demand on our collection from our local taxpayers is very high. While we are able to meet demand proactively and introduce new formats on a regular basis, it is our opinion that local access to the collections of AADL would suffer if citizens across Michigan could access the collections without supporting us financially. We do participate in the regional resource sharing M.I.L.E program with over 60 libraries in Southeast Michigan and this service seems to be working well for patrons. Thank you again for contacting us.


Date Received: 2005-06-09
Type: compliment
Regarding: exhibits/displays

Patron Comment: Amazing Zelda Fitzgerald exhibit. I was so surprised to see it here. Thanks for putting it on!

AADL Reply: Anonymous.


Date Received: 2005-06-08
Type: complaint
Regarding: facility issue

Patron Comment: Need more time on the handicapped door switch because when wheelchair is going thru open doors it starts to close before wheelchair is completely thru doors! Could cause injury to person in wheelchair which coud result in lawsuit!

AADL Reply: Thank you for the customer service card that you recently submitted regarding the handicapped access doors at the Malletts Creek Branch. The card you filled out did not indicate whether you had a problem with the inner or outer doors, or both. I went to Malletts Creek to evaluate the operation of the handicapped doors before sending a reply. The Library has recently adjusted the timing of the handicapped doors at Malletts Creek so that they remain open longer. However, after observing the operation of the doors I agree with your assessment of the situation and will have the problem corrected as soon as possible. Thank you for taking the time to contact us.


Date Received: 2005-06-08
Type: suggest a title
Regarding: customer service

Patron Comment: Why not have an extra printer and an extra card-taking money device for the service dept. which can be loaned to the problem branch until the long-expected parts arrive?

AADL Reply: Thank you for the suggestion card that you recently submitted regarding the need to have a backup printing system available at all locations. The Library recognizes that this has been a problem and is currently adding a print function to a copier at each location to provide a backup print station when the primary printer is out of service. Thank you for taking the time to contact us.


Date Received: 2005-06-08
Type: complaint
Regarding: noise

Patron Comment: Too much kid noise

AADL Reply: Anonymous


Date Received: 2005-06-05
Type: suggest a title
Regarding: collection

Patron Comment: When I checked the catolog for books by the new pope the only books I found were ones criticizing him (for example "The Vatican's Enforcer"). Will the library by ordering any of former Joseph Cardinal Ratzinger's books?

AADL Reply: Thank you for your suggestion regarding books written by the new pope. There are two titles available that he wrote as Joseph Cardinal Ratzinger: Spirit of the Liturgy and Introduction to Christianity. Both books will be ordered and reserved for you. If you have a preference regarding where you would like to pick-up these materials please let me know otherwise we will hold them for you at the Downtown location. As new biographies and books become available we will purchase them. Thank you for taking the time and interest to respond regarding our services and materials offered to the public.


Date Received: 2005-06-03
Type: complaint
Regarding: collection

Patron Comment: The search engine for the Ann Arbor News is terrible. The worst search engine I've ever seen. You can only search by single word. Not by phrases. Go to your developers and ask them to redo the specifications.

AADL Reply: Thank you for taking the time to contact us regarding your complaints about the Ann Arbor News search engine. Unforunately, we do not operate a search engine for the Ann Arbor News, and we do not have any control over their products or interfaces. We appreciate your comments, however, and please don't hesitate to contact us if there is anything else we can do to assist you.


Date Received: 2005-06-03
Type: suggest a title
Regarding: other

Patron Comment: Paper towels in bathrooms vender propaganda should be disregarded.

AADL Reply: No contact information provided.