What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-02-03
Type: suggest a title
Regarding: facility issue

Patron Comment: Have a sign in the bathroom explaining how to flush the toilet. The auto system will not work if someone doesn't sit down, and so sometimes not even the. The sign should have a picture of the little button that can be pushed to flush.

AADL Reply: Anonymous


Date Received: 2005-02-03
Type:
Regarding: catalog/searching

Patron Comment: I was just wondering what your current process is for buying newly released books. It often seems like, and likely my scope is incomplete, that series' you already have parts of in the library, you are slow to get the next book in the series, and that I have to go through interlibrary loan to get them. Is it based on how often they're checked out? Also, something else I've noticed is that you may have one kind of series in it's entirety, but a similar series that would be a likely corresponding one to the other series you may have none of. I don't write to complain, but rather to understand the process in an attempt to make it less frustrating for myself while waiting for the books. Also, does asking for them to be purchased really work? Thank you for your attention. I appreciate it greatly.

AADL Reply: We are appreciative of your suggestions and questions about ordering new books and selecting series titles. While there may be some slight variations between youth materials and adult, Ann Arbor District Library, focuses on the acquisition of materials that are high in popularity and that are as general in interest as possible. We select materials based partially on demand created by the media, best seller lists, and prior experience with those materials or authors. Other items, like nonfiction, are based on community needs: we know people will plan weddings, build decks, cook, take the GMATs and etc. and will need materials to support those interests. We have developed tools to anticipate demand and allocate our budget funding toward the most popular circulating areas. The second most used tool is reviewing sources standard to the publishing industry. While we pick-up major series titles we have limitations of what we can buy and some titles fall between these two tools of popularity and reviews. There are two ways we can serve your series needs: Interlibrary loan you are already using and which is good for titles that are older, out of print, or a series that we have not committed to purchase, and the second is suggestion for purchase. We do consider each suggestion and we do purchase many items suggested by the public. Please use the suggestion for purchase form or submit a request from the website. Please let us know if there is a title of a series we are missing or a complete series title that interests you that we are lacking. Again, we thank you for your interest and time to inform us of your comments regarding our collections and services. Id be glad to answer other or more specific questions related to your series reading interests.


Date Received: 2005-02-02
Type: suggest a title
Regarding: customer service

Patron Comment: We miss the magazine/book trade there used to be out in the hallway!! How can we bring that back? Thanks!

AADL Reply: Anonymous


Date Received: 2005-02-02
Type: complaint
Regarding: collection

Patron Comment: Many new books on CD + books on cassette are ABRIDGED. Please order complete reading instead. Thank you.

AADL Reply: Thank you for your thoughts and comments regarding abridged books on cassette and CD. Ann Arbor District Library buys predominately unabridged items in these formats. Abridged materials are popular with some area patrons and we attempt to balance the demand. Most of the abridged materials are in the Branches and generally the materials in the Downtown collection are unabridged. Also we have started a new service of downloadable (Microsoft) audio books in collaboration with a number of other Michigan Libraries. All of the materials on this webpage are unabridged. There is a link for this material from our home page: www.aadl.org. Please contact me if I can be of further assistance.


Date Received: 2005-02-02
Type: complaint
Regarding: facility issue

Patron Comment: Heat needs to be up higher it was very cold in the library needs to be a heat thermometer in each library where one of the desk clerks can adjust it

AADL Reply: Thank you for the customer service card that you recently submitted regarding the indoor temperature and suggestion to install adjustable thermostats at our Malletts Creek Branch. It is the Librarys goal to maintain a comfort level of 72 to 74 degrees in our buildings. Sometimes building temperatures vary when there is a rapid change in the outdoor air temperature, however temperatures usually stabilize quickly. In a Library setting individually adjustable thermostats are not practical because others using the same space may have a different opinion as to what constitutes a comfortable temperature. Thanks again for your suggestions and I hope you are more comfortable during your next visit.


Date Received: 2005-02-02
Type: suggest a title
Regarding: facility issue

Patron Comment: Please be mindful about the snow in the handicap spaces

AADL Reply:


Date Received: 2005-02-02
Type: complaint
Regarding: noise

Patron Comment: At the risk of sounding like a complainer, I write this card. For the second time in two visits a male & female couple (who I know the staff & visitors are well acquainted with) have continually talked at a level & persistence that is quite bothersome. When I asked the man to lower his voice, he became very disagreeable & confrontational, and would not leave me alone. The staff tells me this is the route to a solution. I don't want their access to the library denied, but I would like to be able to use it in peace as well. All I am asking is that this couple this couple act with consideration for their fellow users, and if they cannot or will not then they should be kept. We both have equal rights to the use of the library, and we both have the right to an atmosphere conducive to the work and study that libraries are for.

AADL Reply: Anonymous


Date Received: 2005-02-02
Type: complaint
Regarding: noise

Patron Comment: Card 1: Everytime I come to this branch, a couple (black man-older/white woman - heavy makeup) talk constantly at very loud tones. I have asked the man politely to be quiet + he has responded rudely. I would now like the library to quiet him down. Card 2: That NOISY couple (old black man + younger white woman with heavy make-up) are here again. They are talking loud as usual.

AADL Reply: Thank you for your comment cards submitted on January 5 and January 10 regarding the disruptive couple at the Malletts Creek branch library. While we do expect some noise in a family neighborhood branch such as Malletts Creek, you are correct that these particular patrons have been louder and more disruptive than is acceptable. I apologize for the negative experiences you've had recently at the library. Our staff have spoken to both patrons, and have made it clear that we expect them to follow the Library's behavior policies regarding noise and disruptive activity. Should you be in the branch in the future and feel that they or any other patrons are not abiding by our behavior policies, I encourage you to ask staff to intervene. They will be happy to do so. Thank you for taking the time to contact us about your concerns. I hope that your future visits to Malletts Creek are more enjoyable.


Date Received: 2005-02-02
Type: suggest a title
Regarding: customer service

Patron Comment: I'm working my way through a 750-page book for which others are waiting so it can't be renewed. Why not allow EXTRA TIME for extra-lng books?

AADL Reply: Anonymous


Date Received: 2005-02-02
Type: compliment
Regarding: compliment

Patron Comment: Question: How could you be better? Compliment: You're good. Suggestion: Stay this way.

AADL Reply: Anonymous