What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

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Date Received: 2004-11-03
Type: suggest a title
Regarding: customer service

Patron Comment: You could put a small container next to the self check-out for rubber bands (from the reserve shelves). Then you can reuse them!

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: suggest a title
Regarding: programs & events

Patron Comment: The library should have a program featuring muslim womans fashions.

AADL Reply: Thank you for taking the time to fill out a Customer Service card for the Library. Your suggestion for a program on the dress of Muslim women will be taken into consideration. Again, thank you for your interest in the library.


Date Received: 2004-11-03
Type: suggest a title
Regarding: computers

Patron Comment: Set up another printer for all the computers -- if you have to wait for others to use the printer/copier, documents sent to the printer are lost/cleared off.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: facility issue

Patron Comment: The sidewalks at Malletts Creek are poorly designed. While the walking surface slopes to the roadway at each of the three intersections the outer two crossings have ears that stick up only to catch car tires and trip unsuspecting pedestrians. These "ears" should be ground down to an even taper like the one nearest the building. PS: Get a larger suggestion box or smaller cards.

AADL Reply: Thank you for the suggestion card that you recently submitted regarding removing the curbs beside the crosswalks at our Malletts Creek Branch. The Library makes every effort to operate our facilities in a secure, responsible, and orderly manner and feedback from our patrons is very important to us. Since this location is new construction, I contacted the architect to determine why the curbing had been left on both sides of the two ramps. The architect advised me that since there are parking spaces on both sides, the curb was left so that cars pulling into the spaces could not park at an angle thereby blocking handicapped access. The Library will continue to monitor this situation and make changes if necessary. Thank you for bringing this to our attention.


Date Received: 2004-11-03
Type: suggest a title
Regarding: facility issue

Patron Comment: Paint yellow stripes on part of pedestrian walk that traverses parking lot so provides added safety feature for library patrons (small children in particular may not pay attention and this will help car drivers to exercise more caution).

AADL Reply: Thank you for the suggestion card that you recently submitted regarding adding yellow strips to the crosswalk at our Malletts Creek Branch. The Library makes every effort to operate our facilities in a secure, responsible, and orderly manner and feedback from our patrons is greatly appreciated. The parking lot at Malletts Creek is marked to conform to identifiers found on public right-of-ways and parking lots in the area. In some cases, we may need to exceed those standards. The Library will monitor the situation and make changes if necessary. Thank you for bringing this to our attention.


Date Received: 2004-11-03
Type: suggest a title
Regarding: collection

Patron Comment: Get more books.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: customer service

Patron Comment: I am a tax payer I can't fax information to Michigan Income Tax Return thank you for you pashent an time.

AADL Reply: Thank you for your comment and suggestion regarding a public fax service. Ann Arbor District Library is interested in knowing there is a demand for this service. While commercial businesses like Kinkos offer this service, we do think it would be a convenience for our customers. We are considering offering a public fax service in this coming year. Thank you again for your suggestion.


Date Received: 2004-11-03
Type: complaint
Regarding: other

Patron Comment: Learn to trust your customers.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: other

Patron Comment: I hate this branch!!!!!!

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type:
Regarding: computers

Patron Comment: Doing a great job. Appreciate being able to use e-mail and internet. Ann Arbor News, Oct. 21, pg. C-6, article re new Google Desktop Search tool: Will we have to worry about that when we use Internet and e-mail at the Library?

AADL Reply: Thank you for taking the time to contact us with your compliments about our internet access service, and your question about the Google Desktop Search Tool. We will not be installing the Google Desktop Search on any public machines at the library. The tool's intent is to allow a user to search their own hard drive and files as easily as they would use Google on the web. That function does not apply to our public users, as they do not store files permanently on our machines, and our terminals do not even have hard drives. So, you will not have to worry about the recently reported privacy concerns of the tool, even if you use the Google website when at the library. Rest assured that we take patron privacy very seriously, and we carefully consider the privacy implications of every decision we make. Even if the Google Desktop Search program offered a benefit to our users, its current privacy concerns would prevent us from installing it on public machines. Thanks for your feedback, and thanks for using the Library!