What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-08-12
Type: compliment
Regarding: compliment

Patron Comment: The whole staff has ALWAYS been kind, courteous and extremely helpful. The tech people, namely [staff], has helped me a great deal. Thank you.

AADL Reply: Thank you for your recent comment card complimenting the Malletts Creek branch staff. We strive to provide excellent customer service, and I am pleased to hear that you have consistently received good service when you are visiting us. Thank you, also, for singling out staff, who works in the computer lab, for praise. I have passed your comments on to his supervisor so that she may share them with him. It is always a pleasure to receive feedback from our library patrons, and I thank you for taking the time to share yours with us.


Date Received: 2005-08-12
Type: complaint
Regarding: parking

Patron Comment: I go to Mallets Creek Branch regularly and many times there are no parking places in the parking lot. Parking at Loving was always easy in the lot or in the street. I have no suggestion on how to improve it. It appears to me you need more space.

AADL Reply: Thank you for your recent comment card regarding parking at our Malletts Creek branch. As you noted, there are occasions--such as during storytimes or other special events--where the parking lot is full and parking on Homestead Commons Dr. becomes necessary. The current parking lot at Malletts Creek is as large as we are able to have; we have found that more and more of our patrons are walking, biking, or taking public transportation to reach Malletts Creek, which has alleviated some of the parking concerns. If the situation changes and we are able in the future to add additional parking, that is certainly something we would consider. If you are making a quick trip to Malletts Creek, we provide two 10-minute parking spaces located near the front doors for this purpose. You may call ahead and ask for materials to be set aside for you for quick checkout at circulation, or placed in one of our external lockers if you will be picking up the material after library hours; we would be happy to do so. It is always a pleasure to receive comments from our patrons, and I thank you for sharing your concerns about parking with us.


Date Received: 2005-08-12
Type: complaint
Regarding: facility issue

Patron Comment: Self ck-out table needs to be BIGGER so one has a place to put down piles of books, etc. while dealing w/scanner!

AADL Reply: Thank you for your recent comment card asking for more space at the self-checkout stations at the Malletts Creek branch. We have provided a flat stool under the self-checkout table for patrons to slide out and place their personal belongings, or to sit on while they check out their materials. As we explore introducing self-checkout to our other library locations, we are finding that the next generation of self-checkout machines, like most electronics, are becoming smaller, and I expect that when it comes time to replace the existing self-checkout machines at Malletts Creek the replacements will leave more table space for patrons' personal belongings. Thank you for taking the time to share your comments with us.


Date Received: 2005-08-12
Type: suggest a title
Regarding: facility issue

Patron Comment: The new trees in front are nice. The burlap that vocers the roots is left exposed on a few and this will stress the tree - it acts like a wick to sap the moisture. Just need to be covered with earth.

AADL Reply: Thank you for your recent comment card regarding the river birch trees planted in front of the Malletts Creek branch. You are correct; the burlap on several of the trees is exposed, and will wick moisture away from the roots of the trees. We have contacted our landscape company and they will rectify the situation. Thank you for taking the time to contact us and bring this situation to our attention.


Date Received: 2005-08-12
Type: suggest a title
Regarding: customer service

Patron Comment: I would like to have a selection of magic marker (perm & washable) which can be requested (for in lib. use) (even checked out to card) at the main desk at Malletts.

AADL Reply: Thank you for your recent comment card regarding the library providing permanent and washable markers in various colors for patrons to use. While we provide scrap paper, pens, pencils, staplers, and tape to patrons, magic markers are not a basic office supply that we provide to the public. I thank you for the suggestion, and we’ll keep it in mind for possible implementation in the future. Thank you for taking the time to contact us.


Date Received: 2005-08-12
Type: compliment
Regarding: compliment

Patron Comment: Beautiful flowers outside windows! Like an impressionist painting - far left seats.

AADL Reply:


Date Received: 2005-06-30
Type: complaint
Regarding: customer service

Patron Comment: To the director of the Malletts Creek Branch Library - Will you PLEASE allow your patrons to use their library cards when making copies on one of your two "xerox" machines. It has been many weeks since the copying machine across from the men's room stoppped accepting library cards and the "who cares" attitude of your staff is disturbing. (It is curious a) the "add-money-to-your-card" machine is mounted on the wall next to the copying machine that does not accept cards, and b) that the only other copying machine, the one machine in your building that does accept library cards, can ONLY be used for printing from a computer and not for copying.) Thank you.

AADL Reply: Thank you for your recent comment card asking about more DVDs for the Malletts Creek branch library. I am sorry that you are not able to find more DVDs on the shelf at the branch. We own more than 5000 DVDs at Malletts Creek (and thousands more throughout the system), but many of them, as you noticed, are checked out at any given time. I assure you that we are ordering more DVDs to meet the incredible demand for this format; in the meantime, if there are particular titles you would like, please ask a librarian to place a request on those titles for you or feel free to fill out a request for purchase card (located where you found the comment cards) and ask us to purchase specific DVDs you think we should own. Thank you for taking the time to contact us.


Date Received: 2005-06-30
Type: compliment
Regarding: compliment

Patron Comment: I really love the new Malletts Creek library. The whole feel of it is wonderful - the windows, the open rooms. And I love the fact it has solar panels, and a green roof!

AADL Reply: Thank you very much for the feedback on Malletts Creek. I am very pleased that you find it so inviting and pleasant. Thank you for taking the time to contact us.


Date Received: 2005-06-27
Type: suggest a title
Regarding: customer service

Patron Comment: In the newspaper/magazine section it might be helpful to post a notice that parts of the newspapers are saved at the desk, so poeple don't have to search all over the room for them in vain.

AADL Reply: Anonymous.


Date Received: 2005-06-27
Type: complaint
Regarding: noise

Patron Comment: Kids going wild, no one controlling them. The kid area should be sound proffed.

AADL Reply: Anonymous.