What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-01-06
Type: suggest a title
Regarding: customer service

Patron Comment: Patron suggests having hand sanitizer available at catalog stations and Internet terminals during flu season.

AADL Reply: Anonymous


Date Received: 2005-01-06
Type: complaint
Regarding: other

Patron Comment: The shelter is not a library. Why is the library a shelter?

AADL Reply: Anonymous


Date Received: 2005-01-06
Type: complaint
Regarding: other

Patron Comment: That coffee shop area on the 2nd fl. only concentrates more of the city's penniless thieves in one place. (Maybe that's a good thing! The police will know where to find them.)

AADL Reply: Anonymous


Date Received: 2005-01-06
Type: suggest a title
Regarding: collection

Patron Comment: Please group the music by continents. It would be so much easier to use.

AADL Reply: Anonymous


Date Received: 2005-01-06
Type: compliment
Regarding: compliment

Patron Comment: All the times that I've been here I've always gotten clear information.

AADL Reply: Anonymous


Date Received: 2005-01-06
Type: suggest a title
Regarding: collection

Patron Comment: I get books on tape for road trips - they keep me awake, therefore alive! The abridged books (I enjoy mysteries) are perfect length for my trips. Could you get more abridged? Doesn't seem like you have many.

AADL Reply: Anonymous


Date Received: 2005-01-06
Type: complaint
Regarding: computers

Patron Comment: I do not think people should be able to look at pornographic material on computers.

AADL Reply: Anonymous


Date Received: 2005-01-06
Type: complaint
Regarding: customer service

Patron Comment: On Dec. 29th @ 5 p.m. there was a heated discussion between a customer and what appeared to be a supervisor. I felt very uncomfortable by this exchange and felt the discussion should have been held away from the desk. They were arguing about paying for parking.

AADL Reply: Anonymous


Date Received: 2005-01-06
Type: suggest a title
Regarding: collection

Patron Comment: Like to see you replace most of your 1965 + older video's with newer ones Fiction-

AADL Reply: Thank you for completing an Ann Arbor District Library Customer Service Card and for your question regarding the replacement of 1965 and older videos. We do replace videos based on use. Every video that has circulated over 200 times is considered for replacement. At this time many of those old titles are being replaced as DVDs as the VHS format is no longer in print. Ann Arbor District Library is committed to providing a retrospective film collection as available. We appreciate you taking the time to comment on our services to the community.


Date Received: 2005-01-06
Type: complaint
Regarding: collection

Patron Comment: Your computer system for finding titles really stinks. Either fix it to work like the card catalog or return to that sensible system. I am not voting for one more cent to the library til this is fixed & I shall campagne against any millage util you get more serious about users.

AADL Reply: Anonymous