What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-02-15
Type: compliment
Regarding: collection

Patron Comment: Thank you for the framed print collections!

AADL Reply: Anonymous


Date Received: 2005-02-15
Type: compliment
Regarding: compliment

Patron Comment: It is cool. I like the youth department the best.

AADL Reply: Thank you for your recent comment card complimenting the Youth department at our Downtown library. The youth services librarians and staff at the Library have worked very hard to create a fun and welcoming place for students. We are all pleased that you are enjoying our facilities and collections. I have passed on your compliment to the entire Youth Services staff. Thank you for taking the time to let us know that we are doing a good job. We will do our best to continue doing so.


Date Received: 2005-02-15
Type: complaint
Regarding: customer service

Patron Comment: The young woman working the periodicals desk at 5-6 p.m. Friday (today), Feb 4 - After I had searched for back issues of the AA Observer in NW corner and did not find them, I asked the young woman where I would find them. She pointed her finger toward the NW corner and said "back there." I think she and others working that desk should respond by walking the patron (me! a patron!) back to the exact location. Was is insolence a lack of training?

AADL Reply: Thank you for your comment card and observations regarding the staff at the Periodicals Desk at the Downtown Library. Please let me assure you that you are correct and that the staff at this desk should have physically shown you these materials. This is common procedure for Ann Arbor District Library and is a component of each staffs training. I apologize that you did not receive the personal attention you query deserved. I will inform and notify the staff. We take pride in providing superior customer service and need to know both when we are doing well and when we have fallen short. If I can be of any other assistance please let me know.


Date Received: 2005-02-15
Type: suggest a title
Regarding: collection

Patron Comment: Mystery, science fiction, etc. are labelled for books on tape. Can you label ghost or horror stories? Luv those! Hard to find...

AADL Reply: Anonymous


Date Received: 2005-02-15
Type: suggest a title
Regarding: programs & events

Patron Comment: Please have Maureen Esther do an adult version of "Knights & Laides, Castles & Kings" "Looks like a great program"

AADL Reply: Anonymous


Date Received: 2005-02-15
Type: suggest a title
Regarding: collection

Patron Comment: Get a San Francisco phone book.

AADL Reply: Anonymous


Date Received: 2005-02-15
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: Could you please organize the third floor crafting books so that materials are easier to find, thank you!

AADL Reply: Anonymous


Date Received: 2005-02-15
Type: compliment
Regarding: other

Patron Comment: As a travel nurse I am always looking for online travel nursing jobs. Recently while researching Ann Arbor I came across your site and found some great resources. Thank you for creating and keeping up such a useful site. I wanted to return the favor and share with you some nursing sites that have been great personal resources; you might also find it a useful addition for this page: www.aadl.org/stories/storyReader$143 The sites are: http://www.accessnurses.com - travel nursing http://www.nurses123.com - online nursing jobs http://www.nursing-jobs.us - nursing jobs Keep up the good work!

AADL Reply: Thank you for letting us know that our site was helpful to you and thank you especially for taking the time to recommend new links on traveling nurses and nursing.


Date Received: 2005-02-15
Type: complaint
Regarding: customer service

Patron Comment: Please either train Tech computer personnel to answer general questions OR place a large sign (worded positively) indicating they only know computers. Tech seemed rude as I waited to ask a Q- he never looked up etc 'til I queried - he then replied he was tech only.

AADL Reply: Thank you for taking the time to contact us regarding the service your recently received at our Northeast Branch. We apologize that you were ignored and treated rudely. This treatment does not meet the high standards of customer service that we strive to achieve. Please know that our technology clerks are cross trained by the Adult services department to answer general questions and assist most customers, while helping to direct customers with more specific needs to other staff members as appropriate. We thank you for bringing this incident to our attention. We will discuss this incident at our next training session for that position. Thank you for your feedback, and thanks for using the Library!


Date Received: 2005-02-15
Type: suggest a title
Regarding: programs & events

Patron Comment: Staff video game party & MK tournament!! Pleeeeez!

AADL Reply: Did you miss it? We had a Mario Cart tournement last fall at our Staff Day and it was great fun. I'm glad that you think we should do it again and I'm passing that along to the committee organizing for next year. Thanks for letting me know what you'd like to see happen at the Library for staff.