What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
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Search Patron Comments
Type: complaint
Regarding: customer service
Patron Comment: This is a stupid ass library they have some slutty ass workers
AADL Reply: No response provided.
Date Received: 2004-01-29
Type: complaint
Regarding: other
Patron Comment: I really think that it is important to enforce a non-smoking area around the entrance(s) to the library branches. I personally frequent the Main Branch...I find myself holding my breath on the way in! I'm a non-smoker, and I find it just plain gross the way that the front steps are often filled with people lounging around and spreading second-hand smoke. This is just a thought- I mean, little kids have to walk through it too, which is extra awful! Thanks for reading my comment.
AADL Reply: Thank you for contacting us with your concern about smoking near library entrances. No Smoking signs are posted at our entrances and we enforce the policy to the best of our ability. It is unpleasant to walk through tobacco smoke and we work hard to move smokers away from the entrances. The problem seems to worsen during cold weather because smokers use our porch as a shelter, too. Please let a staff person know if anyone is smoking at library entrances when you visit. We will gladly ask them to stop smoking. Again, thank you for contacting us with your concern. If I can be of any further help, do not hesitate to contact me.
Date Received: 2004-01-27
Type: suggest a title
Regarding: facility issue
Patron Comment: At the entrance to the Mallet's Creek branch there's a great description of how the Mallet's Creek branch was built to complement rather than infringe on the site where it is built. I think this would be terrific information to convey to younger library users. Unfortunately in its current format it's not accessible (reading level and complexity of things are presented) to them. There's a some sort of storage that has a solid wall right near the easel with the Mallet's Creek story. This would be an ideal place to mount an a much simpler and graphically rich version of the Mallet's Creek story. I'd be happy to help or provide input on the design if this is something you think is worthwhile.
AADL Reply: You are right as usual, and it is in the works. We will have signage and print materials designed for elementary age children soon at Malletts Creek. I'm glad you've been out there and that you like the information on the sustainable technology in the building. Hope you all had a nice holiday and that the New Year is looking good for your family.
Date Received: 2004-01-25
Type: complaint
Regarding: TV
Patron Comment: The big screen outside the YA room (of all places!) is an ABOMINATION. How could you? Filled with ads for fatty, unnutritious foods, aimed at teenagers. Was this decision made with any public input?
AADL Reply: Incomplete contact information.
Date Received: 2004-01-20
Type: suggest a title
Regarding: Technical Enhancement
Patron Comment: Could you install or provide a microphone + amplifier system in the area that is used for discussion of books + speakers so those of us who are hard of hearing can participate in such activities?
AADL Reply: Anonymous
Date Received: 2004-01-14
Type: suggest a title
Regarding: other
Patron Comment: several remarks on Mallett Creek: Beautiful facility. But: 1) I'd like to see a larger collection -- BOOKS -- and less meeting room. 2) the collections are NOT user-friendly. you need signs -- even temporary signs printed on paper. the explanation that you won't have any signs for about six months because you want to be able to move things around doesn't wash. It's off-putting not to be able to find things on your own. I don't always want to HAVE to ask staff, as EXTREMELY helpful as they may be. I'd rather navigate on my own. 3) PLEASE return to separating the hardcover and paperback collections. I don't always want to lug around hardcovers, and might only want to quickly look through the paperbacks for something. it takes far too long to go through the entire collection to pick up a quick paperback -- and I don't always have that kind of time. 4) you need a place for patrons to rest the books while they're in line at checkout. you have a great place for that downtown, but NOWHERE at Mallett Creek. I LOVE the new checkout system. I'm paying a lot of money as an out-of-district patron to belong to your library, because you DO have good collections. moving farther from me was disheartening, but I renewed because your collection was worth it, and I was looking forward to the new facility. But I am, frankly, a little disappointed. I was thrilled to see so many people using the facility, but huge meeting rooms, standing empty, were irksome, and efficient access to the collections was lacking. I also have a question -- will the books on my waiting list, which I asked to be directed to Loving, be re-directed to Mallett Creek?
AADL Reply: Thanks for the suggestions about Malletts Creek. I am glad that you find the collections at AADL worth the cost of a non-resident card, and sorry that you are disappointed with some aspects of the new building. We have been open less than a week and have a few things yet to do, so I hope that you will bear with us. Your requests will be redirected from Loving to Malletts Creek, but if you experience problems with that please don't hesitate to contact me. Again, thanks for the feedback.
Date Received: 2004-01-09
Type: suggest a title
Regarding: programs & events
Patron Comment: My husband and I have three children who visit the library 1-2 times a week in addition to attending special events. We have noticed that many more programs are being held on Sunday. Due to our religioius belief, we are unable to attend Sunday activities. We would like to encourage you to continue to hold special events on non-Sundays so that our family may enjoy these activities.
AADL Reply: Thank you for contacting me concerning our program schedule. I am happy to tell you that programming of special events will occur on all days of the week at the Library and that there is no intention of programming on Sundays exclusively. However, we will continue to program on Sunday afternoons because Sunday is our busiest day and the programs have been very well attended. Other factors, such as presenter availability and conflicts with other major events in the Ann Arbor area, are considered when we program, so the likelihood of one day being favored over another arbitrarily is small. I hope this relieves concerns that you may have. I'm happy that you and your family enjoy library programming and continue to attend. Thanks again for your message. If there is anything else that I can do for you, do not hesitate to contact me.
Date Received: 2004-01-09
Type: suggest a title
Regarding: catalog/searching
Patron Comment: When you are cataloguing Korean books (or other books in languages other than English) is it possible to be more specific by mentioning the title and not only say "korean books". It is confusing when you borrow several Korean books at the same time and you don't know which one ot return when the due date comes closer.
AADL Reply: Incomplete contact information.
Date Received: 2004-01-06
Type: complaint
Regarding: collection
Patron Comment: Note: Our Lade of the Assassins I would like to register a complaint regarding the content of this movie. The cover doesn't hint at it's vile, gross and twisted subject matter. The film glorifies an older "writer" PEDOPHILE who is after teenage hoods in Medellin Columbia. It contains graphic gay sex and other offensive portrayals. This trashy disc doesn't belong in a public library.
AADL Reply: No contact information provided.
Date Received: 2004-01-06
Type: suggest a title
Regarding: customer service
Patron Comment: A magazine exchange rack would be helpful at Malletts Creek. Beautiful library.
AADL Reply: No contact information provided.
