What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-05-09
Type: suggest a title
Regarding: catalog/searching

Patron Comment: I love that you have color coded books for easy readers - though it would be great to be able to find them online so they could be reserved ahead of time (and then picked up easily & quickly). Also please have more red & yellow dots at all locations. Consistency "New Tricks I Can Do" doesn't seem "red" "Gruff Brothers" yellow?

AADL Reply: Thank you for your recent comment card regarding the readers collections at the Ann Arbor District Library. I have forwarded your request for more of the easier levels (the red and yellow dots) to our central selector for youth materials, and we will be adding more of those to our collections in the upcoming year. When we label books with color-coded dots to indicate reading level, we generally do so according to the recommended grade level indicated on the book. These can vary from publisher to publisher, which may result in some inconsistencies among titles. However, our Youth Services Coordination Committee will be revisiting our reader collection procedures at our next meeting to ensure that we also maintain consistency throughout our branches. There is indeed a way to view all of our readers in our online catalog at http://www.aadl.org. From the main page of our web site, click on Search the Catalog. Near the bottom of that screen, click on For Numeric Searches. If you type in Reader and click on Call Number, you will receive a full listing of all of the readers in our collection, starting with nonfiction. From there you will be able to request specific titles to be picked up at the location most convenient for you. Thank you for taking the time to share your comments with us.


Date Received: 2005-05-09
Type: complaint
Regarding: customer service

Patron Comment: The small projecting shelves look great BUT with monitor, keyboard & mouse there is no room to place anything, like a LIST OF BOOKS one is needing to look up! Could a sliding shelf underneath house the keyboard? Thanks.

AADL Reply: Thank you for your recent comment card suggesting a sliding shelf underneath the catalog stations at Malletts Creek for the keyboard. Doing this would, as you say, allow space for papers to be spread out when using the catalog. Unfortunately, the supports for the shelf itself prevent a keyboard tray from fitting properly underneath, but we will keep our eyes open for a possible alternative for the future. Thank you for taking the time to contact us.


Date Received: 2005-05-09
Type: complaint
Regarding: facility issue

Patron Comment: I am in a manual wheelchair - the yellow rimmed mat outside the door is VERY difficult to negotiate and because you need to push the button at the corner of the building you must approach it at a VERY difficult angle. Add to this that the doors close quite quickly and I am often stuck part way in the door!

AADL Reply: Thank you for your recent complaint card regarding the outside mat at the entrance to Malletts Creek. Im very sorry that you had a problem entering the Library. The mat was placed outside the entrance last fall to help keep Malletts Creek clean over the winter months. We are removing the mat at this time and will evaluate how to address this problem in the coming year. Thank you for taking the time to contact us.


Date Received: 2005-05-09
Type: complaint
Regarding: customer service

Patron Comment: For long-time residents of Ann Arbor (e.g. me - over 40 years) there should be a way for computer programming to create a category. A simple email once a year could give resident chance to reply that address & email address have not changed, rather than requiring a special trip to library.

AADL Reply: Thank you for contacting us with your concern about our requirement that residents verify addresses each year. Your suggestion to automate the process is an excellent one and I couldn't agree with you more. We are launching a new automation system July 6 and hopefully managing your library card account will become more convenient as we roll out new services over the next year. Thank you again for contacting us with your suggestion.


Date Received: 2005-05-09
Type: suggest a title
Regarding: catalog/searching

Patron Comment: When things are placed on hold it would be nice to know how many people are in line ahead of me so I could gauge when it will be available.

AADL Reply: Anonymous.


Date Received: 2005-05-09
Type: suggest a title
Regarding: catalog/searching

Patron Comment: It would be nice to be able to search for audio by artist, not just title of album.

AADL Reply: Anonymous


Date Received: 2005-05-09
Type: suggest a title
Regarding: facility issue

Patron Comment: How about a bench or two in the back of Malletts Creek for patrons & staff? Thanks!

AADL Reply: Anonymous.


Date Received: 2005-05-03
Type: suggest a title
Regarding: fines

Patron Comment: I need my children's cards linked to my account so that I receive notice that they have books due or checked out. It would be nice if they would display when I log in under their account numbers. My 6 year old has her own card but no computer access. Also, I tried to return DVD at the Plymouth location and the box was overfilled. Rather than risk them being stolen I kept them. However, I was charged a late fee because I had to return them when the inside lobby opened up.

AADL Reply: I appreciate your decision to keep the DVD's rather than leaving them exposed to theft. We will be happy to refund your money for the overdue fines on this material. Please take a copy of this email into NEB with your receipt if you have it. If you do not have the receipt, then we will take your word for the amount to be refunded. You will be happy to know that when we migrate to a new online catalog system in July you may choose to have access online to all library card accounts issued from your address. This will solve the problem that you and other parents have managing library card use with small children. Thank you for letting me know about these two issues and I hope that we have resolved them to your satisfaction. Please let me know if I can be of further assistance.


Date Received: 2005-05-02
Type: suggest a title
Regarding: Technical Enhancement

Patron Comment: It would be great if each cardholder could print out a list of all books previously checked out on that card. We're always wondering if "that title" is one we've already read!

AADL Reply: To the Verbal Family, I have good news for you. We launch a new catalog in July and after July 5 you may elect to have an online reading history compiled for your library card. This is a patron elected service only and can be accessed only online. In the interest of privacy and security, library staff will not be able to access this information or produce it for you. Hopefully this is exactly what you were asking for. Thanks for letting us know how we can serve your family better. Please don't hesitate to give me feedback once the new website launches in July.


Date Received: 2005-04-30
Type: suggest a title
Regarding: collection

Patron Comment: When a book is available in both hard cover and paperback, it would be nice to be able to specify which is preferred when submitting a request online. I always prefer paperbacks because I can easily carry one in my purse, and I don't like to be without a book...helps me stay patient when I have to wait in a doctor's office, for example, or do 30 minutes of stationary cycling.

AADL Reply: Thank you for contacting us with your request. Because of our cataloguing process, it is very difficult to separate hardcover and paperback formats of the same title for patrons as a preference when placing a hold. It is something we know that some of our patrons would like to be able to do. We are launching a new website and catalog in July, and while I know this won't be available then, it is something we will bear in mind for the future. Thank you again for letting us know how we could serve you better at the Library.