What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2006-02-21
Type: programs and events
Regarding: youth

Patron Comment: I think a program for older children is needed. Younger children have one so kids the ages 5-10 should have one to. Printed out activities would be good, also.

AADL Reply: Thank for your comment card regarding programs for older children at the Ann Arbor District Library. While we do not hold regular, weekly programs such as storytimes for this age group, we do host a number of programs appropriate for older children throughout the year such as crafts, gaming, musicians, and the like. It is our goal to improve our programming further for this age group, so we truly appreciate your input. Again, thank you for taking the time to share your thoughts with us.


Date Received: 2006-02-20
Type: catalog problem
Regarding: Technical Enhancement

Patron Comment: I was searching by keyword for Paris. When I clicked on a particular book, the record that returned was not the one that I clicked on. I seemed to get the record for the previous book in the list. This happened several times. Thought you'd like to check into it. Joan

AADL Reply: Thanks for contacting us. We've had occasional reports of this problem, but we've not yet been able to reproduce it regularly. However, we've found that a refresh almost always solves the problem. If it should happen again, try a refresh, and if the problem persists, please click 'contact us' directly from the error page. That will include some debug information hidden in your response that may help us nail down the problem. Thanks for your patience, and let us know if you have any further questions or trouble. Eli Neiburger AADL Tech Manager


Date Received: 2006-02-19
Type: other
Regarding: Technical Enhancement

Patron Comment: Dear Sir or Madam, I sure would like to know what books and DVDs I've checked out in the past. Occasionally (like now), I have difficulty recalling whether I've read a particular book or seen a certain DVD. Is there a way I could access my history? I clicked on the tab entitled "check out history" but there weren't any items listed. Thanks very much.

AADL Reply: Thanks for contacting us. We do indeed offer a checkout history service. After logging in, you can choose to record your checkouts by checking the box on the preferences page of the edit tab. After turning 'record checkouts' on, your subsequent checkouts will be stored on your checkout history page. Thanks for your patience, and let us know if you have any further questions or trouble. Eli Neiburger AADL Tech Manager


Date Received: 2006-02-17
Type: request and renewals
Regarding: administration

Patron Comment: how to I switch my account from paper reminders to emails?

AADL Reply: Thank you for the question. You may use the 'contactus' button at our website and tell us the email you would like attached to your account (please also give us your full name and/or library card number) or you may call us at 734-327-4219 during regular business hours. We will be happy to add an email address to your record and begin sending notices by email immediately. Diane Dahlem Circulation Manager


Date Received: 2006-02-17
Type: other
Regarding: administration

Patron Comment: Hello, I have a few books (old edition text books and fiction - all in pretty good condition) that I would like to donate and I was wondering if the public library accepts book donations ? If they do, are there any restrictions on what books the library will accept? Thank you.

AADL Reply: Thank you for your interest in donating materials to the AADL. While we do not take donations of used books, the Friends of the Library, a separate non-profit organization that operates in the lower-level of the Downtown Library, does. For information on drop-off hours and types of materials they accept, please click on this link: http://www.aadl.org/aboutus/friends/bookshop You may also reach the Friends Bookshop by calling 327-4211. I hope this answers your question, but should you need any further assistance, please feel free to give us a call at 327-4200.


Date Received: 2006-02-17
Type: programs and events
Regarding: youth

Patron Comment: I have a suggestion for the library. My suggestion is to have a book club for 7th and 8th graders. Thank you!!

AADL Reply: Thank you for your recent comment on the Ann Arbor District Library's web site regarding a book club for middle schoolers. Suggestions for programs and events are always beneficial to us, and we will be sure to keep your recommendation in mind as we plan our teen programs. If you have any other comments or questions, please be sure to let us know.


Date Received: 2006-02-16
Type: web site feedback
Regarding: website

Patron Comment: The Corporation of the County of Huron, in Ontario, is currently redesigning their web presence, including sites for all of their departments. In completing my environmental scan for this project, I kept coming upon "rave reviews" of your library's new web site. I would like very much to get in contact with your web master/team to ask a number of questions regarding your use of blogging technology and RSS feeds, especially how you are incorporating them into your events section. Please let me know who in your organization I can speak with and whether they prefer contact by phone or email. Thanking you in advance and congratulating you on such a wonderful web site.

AADL Reply: Hello, and thanks for your interest. I would be happy to answer any questions you may have; please feel free to email me, and we can discuss it further. Thanks for your kind words, and I look forward to your questions. Eli Neiburger AADL Tech Manager


Date Received: 2006-02-16
Type: web site feedback
Regarding: website

Patron Comment: Hi, I am checking out your website because it was recommended by Walt Crawford in his library 2.0 rant. . .but I have a question about your blogs. . . I have heard that it is not within fair use to show the covers of the books/dvd's on a library website such as this. . .If you have paid royalties, how have you done so (and to whom)? If you have researched this information and care to share, what case law have you used to prove it is acceptable use? Just wondering. . .I would like to do this on my website as well, but have been hindered by the legal ramifications. Do tell!

AADL Reply: Thanks for contacting us. A majority of our covers come from syndetics, a paid service that provides officially licensed item covers. You can find out more about this service at syndetics.com. The rest of our images are accessed through our Amazon affiliate's account, where they are part of the services that Amazon provides to its affiliates. Thanks for your interest, and let us know if you have any further questions. Eli Neiburger AADL Tech Manager


Date Received: 2006-02-16
Type: other
Regarding: administration

Patron Comment: I have books that I would like to donate to the library. How do I go about doing this? Thanks a lot for any info.

AADL Reply: Thank you for your interest in donating materials to the AADL. While we do not take donations of used books, the Friends of the Library, a separate non-profit organization that operates in the lower-level of the Downtown Library, does. For information on drop-off hours and types of materials they accept, please click on this link: http://www.aadl.org/aboutus/friends/bookshop You may also reach the Friends Bookshop by calling 327-4211. I hope this answers your question, but should you need any further assistance, please feel free to give us a call at 327-4200.


Date Received: 2006-02-15
Type: my account problem
Regarding: administration

Patron Comment: I lost all my credit cards yesterday. I'm not sure the person who stole it is going to use my library card to borrow books (possibly overdue). Is there any way to prevent this?

AADL Reply: Yes, there is a way to prevent this and you have just done it. By reporting your loss, you have given us the opportunity to mark your card as stolen and require identification for it's use. This protects you from unauthorized use of your card. The next time you come in to the library, bring your identification and we can issue you a new card. Thank you for informing us so promptly. Diane Dahlem Circulation Manager