What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2004-11-03
Type: suggest a title
Regarding: facility issue

Patron Comment: Paint yellow stripes on part of pedestrian walk that traverses parking lot so provides added safety feature for library patrons (small children in particular may not pay attention and this will help car drivers to exercise more caution).

AADL Reply: Thank you for the suggestion card that you recently submitted regarding adding yellow strips to the crosswalk at our Malletts Creek Branch. The Library makes every effort to operate our facilities in a secure, responsible, and orderly manner and feedback from our patrons is greatly appreciated. The parking lot at Malletts Creek is marked to conform to identifiers found on public right-of-ways and parking lots in the area. In some cases, we may need to exceed those standards. The Library will monitor the situation and make changes if necessary. Thank you for bringing this to our attention.


Date Received: 2004-11-03
Type: suggest a title
Regarding: collection

Patron Comment: Get more books.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: customer service

Patron Comment: I am a tax payer I can't fax information to Michigan Income Tax Return thank you for you pashent an time.

AADL Reply: Thank you for your comment and suggestion regarding a public fax service. Ann Arbor District Library is interested in knowing there is a demand for this service. While commercial businesses like Kinkos offer this service, we do think it would be a convenience for our customers. We are considering offering a public fax service in this coming year. Thank you again for your suggestion.


Date Received: 2004-11-03
Type: complaint
Regarding: other

Patron Comment: Learn to trust your customers.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: other

Patron Comment: I hate this branch!!!!!!

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type:
Regarding: computers

Patron Comment: Doing a great job. Appreciate being able to use e-mail and internet. Ann Arbor News, Oct. 21, pg. C-6, article re new Google Desktop Search tool: Will we have to worry about that when we use Internet and e-mail at the Library?

AADL Reply: Thank you for taking the time to contact us with your compliments about our internet access service, and your question about the Google Desktop Search Tool. We will not be installing the Google Desktop Search on any public machines at the library. The tool's intent is to allow a user to search their own hard drive and files as easily as they would use Google on the web. That function does not apply to our public users, as they do not store files permanently on our machines, and our terminals do not even have hard drives. So, you will not have to worry about the recently reported privacy concerns of the tool, even if you use the Google website when at the library. Rest assured that we take patron privacy very seriously, and we carefully consider the privacy implications of every decision we make. Even if the Google Desktop Search program offered a benefit to our users, its current privacy concerns would prevent us from installing it on public machines. Thanks for your feedback, and thanks for using the Library!


Date Received: 2004-11-03
Type: suggest a title
Regarding: exhibits/displays

Patron Comment: Screen computers in kids section so they can be the LAST thing kids see not the 1ST. Needs to be done at Malletts Creek and Main. I hope the new branch will be designed better. Do you have any mom's of little kids looking at design ideas? Thanks.

AADL Reply: Thank you for your recent comment card regarding the youth game computers at the Downtown, Malletts Creek, and new Pittsfield Township locations. Due to safety and security needs, we are unable to screen the youth game computers from view. It is important at all Library locations that staff maintain an unimpeded view of public areas. The game computers, which are loaded with educational software, are not immediately visible upon entering these locations; the first thing visible upon entering the Downtown Library is the new book shelving unit directly in front of the entrance, and the first things visible upon entering the Malletts Creek childrens area are shelves of picture books, with age-appropriate toys and a dollhouse along the windows. The youth game computers and the educational software they contain are among the most popular in-library equipment we provide to the public. While the game computers are integrated into the childrens area, the space they take up is minimal when you consider that the majority of the childrens space remains filled with shelves of books, magazines, and other audiovisual material. This will continue to be the case at our new Pittsfield Township location. I am glad to hear that you and your family enjoy using our libraries. We hope that we will continue to see you at the Downtown and Malletts Creek locations, and at our new library in Pittsfield Township when it opens in early 2006, despite your feelings on the location of the game computers. Thank you for taking the time to share your comments with us.


Date Received: 2004-11-03
Type: suggest a title
Regarding: customer service

Patron Comment: Make it possible for local educators who don't live in AA, to use the library for materials for their classes.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: exhibits/displays

Patron Comment: No list of #s for the music CDs - e.g. Country 784.3 etc.

AADL Reply: No patron information provided.


Date Received: 2004-11-03
Type: complaint
Regarding: collection

Patron Comment: A2 News send me here to search for clippings 2nd floor, then 2nd floor sent me across hall to reference where I learned that service no longer exists. Depts 1) thin Library need to keep each other informed and 2) someone should inform the Ann Arbor News!

AADL Reply: I apologize that the Ann Arbor News misinformed you about the information we keep from the newspaper. The clipping file was closed over a year ago and was replaced by a broad subject index that is accessible from Downtown and at each of the Branches. The historic clipping file that we closed on January 1st 2004 is still in the Department. I will gladly inform the Ann Arbor News. Thank you for your comments.