What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2006-01-31
Type: my account problem
Regarding: login/password

Patron Comment: We have e-mailed 3 times and we don't want to be rude, but the websites you suggested ARE NOT WORKING!!!!!!!!!!!!!!! Please help us, it's very annoying! Thanks, Christy and Samuel

AADL Reply: Thanks for contacting us, but I'm afraid I don't know what websites you're talking about. I hope that my previous emails have given you the information you're looking for. Please let me know if there's anything else I can do. Eli Neiburger AADL Tech Manager


Date Received: 2006-01-29
Type: web site feedback
Regarding: catalog/searching

Patron Comment: Hi, AADL has a beautiful website , however I have a couple of suggestions to improvise the 'Catalog' search tool . 1. If I am looking for all the movies available/not on shelf there is no quick way to do that. Unless I know the movie name, I have to go through all the hundreds of pages to find what I want. It will be nice to have the movies listed either alphabatically or by group (drama, comedy, children etc) 2. When a user looks for a perticular book/item it will be helpful to have some additional information like, - People who read this book also read ..... - Other books from the same author , other books on same subject 3. When a book /item is not available it would be good to the waiting period for the requested book/item If these features are already available I would like to know its usage, else please accept my suggestions as an improvement for our library website Thank you.

AADL Reply: Thanks for contacting us. These are all excellent suggestions for features our catalog does not yet offer, and we will keep them in mind as we continue to develop the catalog. Thanks again for your feedback, and please let us know if you have any further questions or trouble. Eli Neiburger AADL Tech Manager


Date Received: 2006-01-27
Type: my account problem
Regarding: website

Patron Comment: The second of my requested holds isn't showing its bibliographic information anymore -- no title, etc. I happen to remember that this is "S is for Silence" by Sue Grafton. I'm 99th out of 156 holds. Can you re-instate the bib info for this and still keep my place in line? Thanks - Kat

AADL Reply: Thanks for contacting us. As you've probably noticed, this problem has been fixed. It was simply a display problem, and your request status was not affected. Thanks for your patience, and please let us know if you have any further questions or trouble. Eli Neiburger AADL Tech Manager


Date Received: 2006-01-26
Type: web site feedback
Regarding: Technical Enhancement

Patron Comment: When I see something due, it would be helpful if it could show what type of material, sometimes I just don't remember if it's a book or DVD, etc.

AADL Reply: Thanks for contacting us with your suggestion. It is a good idea, and we will add it to our list of future enhancements. Please let us know if you have any other questions or ideas. Eli Neiburger AADL Tech Manager


Date Received: 2006-01-26
Type: employment
Regarding: employment/volunteering

Patron Comment: Do you post your job openings on your website? How would I find out about job openings?

AADL Reply: Thank you for asking! You can actually view all our job postings by clicking on the box "About Us" from the main web page, then click on the section "Employment". From the employment page you have the option of looking at our posted positions (those positions with a specific time frame for accepting applications) or our pooled positions (those positions that we accept applications for on an on-going basis). There is also a link to download the application form for your convenience. If you have any problems accessing this information please let me know.


Date Received: 2006-01-26
Type: compliment
Regarding: website

Patron Comment: The rss feature on your catalog is nifty. Is your catalog dynix/horizon? Donna Ericson AFIT Academic Library

AADL Reply: Ms. Ericson: Thanks for your interest! Our catalog is Innovative Interfaces, although our RSS feeds are a product we developed, and not a part of the Innovative system. Please let us know if you have any further questions. Thanks again for your kind words, Eli Neiburger AADL Tech Manager


Date Received: 2006-01-26
Type: other
Regarding: catalog/searching

Patron Comment: Is there a way to search new mysteries? In the last version of the on-line catalog there was a mystery section under new books. I found this very useful! Thanks!

AADL Reply: Yes you can search new mysteries by using the new items tab on the catalog page. After selecting new items you will need to limit the materials to "books" and enter "mystery" under subject. Then press enter. I came up with a short list of two titles and you might want to try other subject terms like detective. Hope this helps and hope there will be more titles added to the list soon.


Date Received: 2006-01-25
Type: other
Regarding: website

Patron Comment: I really like your website, very clean and neat. Is your ILS software a propietary software or is it XML driven? If you use ILS software, what is it?

AADL Reply: Ms. Benardino: Thanks for your interest! Our ILS is Innovative Interfaces, and while it offers an XML opac interface that we use for some features, our public catalog itself is delivered by a custom module we developed for drupal (http://drupal.org), the open-source CMS that powers our website. The module uses CURL, a php http client, to access the innovative catalog server, and then apply our formatting and extra features before delivering the results to the user. So, while our ILS is essentially off-the-shelf, our catalog is heavily customized. Thanks again for your interest, and please let us know if you have any further questions. Eli Neiburger AADL Tech Manager


Date Received: 2006-01-24
Type: other
Regarding: administration

Patron Comment: I have a couple boxes of books to donate to the library. What is the procedure for doing so? Thanks.

AADL Reply: Thank you for your interest in donating materials to the AADL. While we do not take donations of used books, the Friends of the Library, a separate non-profit organization that operates in the lower-level of the Downtown Library, does. For information on drop-off hours and types of materials they accept, please click on this link: http://www.aadl.org/aboutus/friends/bookshop You may also reach the Friends Bookshop by calling 327-4211. I hope this answers your question, but should you need any further assistance, please feel free to give us a call at 327-4200.


Date Received: 2006-01-24
Type: request and renewals
Regarding: other

Patron Comment: Will there be a way for me to change my outstanding requests to the new Pittsfield branch once it opens?

AADL Reply: Your outstanding requests will need to be switched to Pittsfield by us. However, it is really easy and all you need to do is tell us you want it done. You can send a message through 'contactus' or call the renewal line 327-4219. As sooon as we open Pittsfield it will be added as a pickup point so new requests at that time can just go directly there. I hope that helps.