What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-02-24
Type: complaint
Regarding: customer service

Patron Comment: Where is the staff?!! I went to ask for help on floor one. No one at the desk. I went to floor 3. No one at the desk. Does anyone work here!?

AADL Reply: No contact information provided.


Date Received: 2005-02-24
Type: complaint
Regarding: other

Patron Comment: No snow emergency today - should not have closed early 2/20 Sunday.

AADL Reply: Anonymous


Date Received: 2005-02-24
Type: complaint
Regarding: other

Patron Comment: What happened to all the familiar faces at the circulation desk?

AADL Reply: Anonymous


Date Received: 2005-02-24
Type: suggest a title
Regarding: Technical Enhancement

Patron Comment: I think the downloadable books are a terrific idea, thank you for offering them. However, I am very disappointed that the audio books are not Macintosh compatable. Do you have any plans to offer downloadable books in a format that can be used on a Macintosh computer or an Ipod?

AADL Reply: Thank you so much for your comments and suggestions regarding downloadable books. We apologize for the lack of product support for the Mac and iPod. We are working with the vendor and investigating others to find a universal product format. The e-audio format is still in a state of transition and the Mac compatibility is an industry problem. Overdrive is one of the key vendors and is providing this product to major library systems such as Cleveland Public, King County, and New York Public. We hope to have a product for your use as soon as technically possible.


Date Received: 2005-02-20
Type: suggest a title
Regarding: collection

Patron Comment: Please put on line a listing of our collection of art prints.

AADL Reply: On the "search the catalog" page (initial search screen) scroll down to the box which says "For numeric searches (call number, ISBN, ISSN)..." Click on it. In the search box, type: art print. Hit the return as call number is the default search method on this page. You will get a list of all our art prints in call number order, which is by date of acquisition. The most recent ones, therefore, are at the end of the list. I realize that this is cumbersome and not intuitive, but we are bringing a new catalog online in July and hope to remedy access issues such as this one. Thank you for letting me know how we can serve you better.


Date Received: 2005-02-15
Type: complaint
Regarding: parking

Patron Comment: Beautiful! Lovely Bldg. Great Librarians, most helpful. Can't believe what a mess the parking lot is - for a NEW Facility! Please expand.

AADL Reply: Thank you for contacting the Ann Arbor District Library concerning the parking spaces at the Malletts Creek Branch. I apologize if the number and the location of the spaces at the Branch are not adequate to meet your needs. We had a small space to work with and wanted very much to accommodate several objectives in our parking lot. We feel we needed a circle drop off for handicap persons, children, and general convenience in bad weather, pull up short-term parking for the drop off and pick up of materials and designated handicap spaces. We were able to meet all three objectives, and have one more handicap space than is required by the City. I do realize that these efforts are still not considered enough by all our patrons. However, we do not plan at this time to add additional handicap spaces or change the locations of the current spaces in the lot at Malletts Creek. I would also like to thank you for your positive comments regarding the Malletts Creek branch staff. Your acknowledgement of their helpfulness is appreciated, and I will be sure to share your compliments with them. Thank you for taking the time to share your comments with us.


Date Received: 2005-02-15
Type: suggest a title
Regarding: other

Patron Comment: These kids should not be allowed to check out an unlimited # of DVD's - I watched a kid check out over 10 DVD's - he needs a psychiatrist, not more DVD's!

AADL Reply: Anonymous


Date Received: 2005-02-15
Type: complaint
Regarding: computers

Patron Comment: Why is it that we had to wait so long to use a children's computer? 3 out of the 6 working. 1 gone, 1 down since 2-3-05 and another down since 12-14-04. Why.

AADL Reply: Thank you for taking the time to contact us about the children's computers at Malletts Creek. We apologize that these machines have been so unreliable lately. They were an experiment in some new, low-power hardware, and they have proven to be unreliable and poorly supported by their manufacturer. We are currently in the process of developing a totally new children's game platform, on new, more reliable hardware, with a larger set of games. The machines that are currently in the adult area are not compatible with the current set of children's games, and replacement parts for the broken machines are not available, so we are out of options until our new youth game stations are ready. The hardware for those has already arrived, and we will replace the out of order machines as soon as the new machines are ready. Thank you for taking the time to contact us. A solution to your concerns is in progress. Thanks for using the Library.


Date Received: 2005-02-15
Type:
Regarding: parking

Patron Comment: Why, at Malletts Lib. do you have 2 prime parking spots with yellow lines? You need handicapped VAN spot.

AADL Reply: Thank you for taking the time to comment on the parking layout at our Malletts Creek Branch. The two spaces hashed with yellow are short term parking spaces reserved for pick up and drop off of materials. I apologize for any confusion. We are adding signage to indicate their purpose and the 10 minute time limit that will announce them as short-term only. I am taking your request for a van accessible parking space under consideration and I apologize if our handicap spaces are not adequate. We did meet all code requirements for the lot and this issue has not been raised before now. Thank you again for letting us know how we can improve service at the Library.


Date Received: 2005-02-15
Type: suggest a title
Regarding: facility issue

Patron Comment: It would be very helpful to have a stool in the family bathroom.

AADL Reply: Anonymous