What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2005-06-02
Type: suggest a title
Regarding: other

Patron Comment: It'd be very helpful to make a quick link at the home page about branch hours. Very nice website!

AADL Reply: Thanks for your suggestion. There is a link in the left-hand side of the homepage titled Library Hours and Locations, however this is not consistently placed through the site. We recognize the confusion this causes and hope to correct the problem when we unveil our new website in July. Thanks again for your interest in the Library.


Date Received: 2005-06-01
Type: suggest a title
Regarding: other

Patron Comment: 1) have pens and pencils by suggestion box 2) CDs should be arranged by category, or be more clearly marked

AADL Reply: Anonymous


Date Received: 2005-05-27
Type: complaint
Regarding: other

Patron Comment: I would like the suggested youth reading of Annie on My MInd taken off the web sight. I do not believe this is apropriate books for children to read. Now I feel as though I must moniter your web sight and not allow my children to get on, because I don't know what other things you will be suggesting for kids to read. I believe that this is not acceptable behavor for 95% of our society, so why do cater to those. thank you.

AADL Reply: Thank you for your recent comment card regarding the review of "Annie on My Mind" posted on the aadl.org website. As part of the Ann Arbor Book Festival, the library participated in an event called "Books Change Lives," asking members of the community to submit titles of books that have affected them along with a brief summary detailing why/how that book changed his or her life. The posting "Annie on My Mind" by Nancy Garden was submitted by a member of the community, BriAnne. She describes how the book "was a beacon in the darkness" for her as she struggled with her own sexuality. The "Books Change Lives" program is an opportunity for community members to share titles that have made a difference in their lives. Other than minor editing for grammar and spelling, the postings appear as they were written. I am sorry that you found the content of this review objectionable. We understand that not all of the library's collections, programs, or services will appeal to every member of the community. Rather, we strive to provide as wide a range of materials as possible so that you and your family can make informed decisions and select materials appropriate for you. I appreciate that "Annie on My Mind" and other books dealing with homosexuality are not acceptable to you; our staff are happy to recommend other titles suitable for you and your children the next time you visit us. Thank you for taking the time to share your comments with us.


Date Received: 2005-05-27
Type:
Regarding: collection

Patron Comment: Any idea when you will have e-audio available for ipods? Thanks.

AADL Reply: Thanks for your question regarding e-audio. If an e-audio product was available that was compatible with your ipod we would make it available tomorrow. It is an industry issue and we will purchase this product as soon as it is introduced. We appreciate your interest and patience.


Date Received: 2005-05-27
Type: suggest a title
Regarding: other

Patron Comment: I suggest you respond to all suggestions, whether anonymous or not. Several of the anonymous suggestions made good points and I would have been interested in your response. A few pat responses would suffice for those that are rhetorical.

AADL Reply: I appreciate your interest in the comments database for AADL. I must admit that even though some of the questions asked anonymously are good questions, I take those with an identified sender more seriously and have made a decision only to post anonymous questions. While this is clearly a judgement call on my part and not every director would do the same, I am comfortable with the current process. Please feel free to ask me directly for answers to any questions you see that are compelling enough to warrant a response. Thanks for taking the time to contact me.


Date Received: 2005-05-26
Type: suggest a title
Regarding: fines

Patron Comment: late fee: count it according to the time when we borrow things - put that to the system!

AADL Reply: Anonymous


Date Received: 2005-05-26
Type: suggest a title
Regarding: facility issue

Patron Comment: Please remove the English Ivy from the courtyard next to the children's area. It is POISONOUS to children (leaves and berries) Thank you!

AADL Reply: No contact information provided.


Date Received: 2005-05-26
Type: complaint
Regarding: customer service

Patron Comment: You should not close internet terminals ten minutes before library close time. They should close at the same time as library (or may be with 10 minutes grace time)

AADL Reply: Anonymous.


Date Received: 2005-05-26
Type: suggest a title
Regarding: collection

Patron Comment: Please copy pertinent material (newspapers and the like) WHEN NEW - so they copy in good condition!

AADL Reply: No contact information provided.


Date Received: 2005-05-26
Type: suggest a title
Regarding: customer service

Patron Comment: I think you should have a vending machine you'll get a lot of green cash.

AADL Reply: Anonymous.