What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
We care about what you have to say, and do our best to address each and every concern.
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Search Patron Comments
Type: general suggestion
Regarding: email notification
Patron Comment: Email notification for "renewal" or "item due" should also include an email last warning the day before because otherwise the warning is mid-way through the typical 1 week cycle and if you have several items it is hard to keep track of the exact day to return times. Thank you!
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: general suggestion
Regarding: branch building
Patron Comment: Add more bathroom facilities.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: complaint
Regarding: other
Patron Comment: I have checked twice w/lost n found for a flash drive lost. This the second item I have lost here and it not be returned. We should have metal detectors to deter people from stealing others property. I carry a lot of stuff with me so there is a chance of loosing something.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: other
Regarding: collection
Patron Comment: Please keep up your good variety of DVDs. Could more space to shelf blu-ray be available?
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: general suggestion
Regarding: youth
Patron Comment: Would you please change the craft table more often. I love to draw and make things. Thank you.
AADL Reply:
Date Received: 2013-05-10
Type: other
Regarding: other
Patron Comment: For first time users instructions on shelf checkout simply suck! Grade = E
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: other
Regarding: other
Patron Comment: I very much dislike the way you show off new books by combining adult books and children's books. It makes it very difficult to see what is there for adults. Children's books should be in the children's section.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: general suggestion
Regarding: facility issue
Patron Comment: Please install proper locks on the bathroom doors. The first one has only a push button lock that unlocks when anyone turns the handle. People walk in.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: compliment
Regarding: customer service
Patron Comment: Best library staff in Ann Arbor. Thanks for all your help.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-10
Type: complaint
Regarding: facility issue
Patron Comment: I wish to have a little trash bin in each toilet unit in our restrooms. Flushing toilet papers makes environmental problem worse as well as out toilets dirtier. I know it may require extra labor to empty the trash bins, but it is worth doing and better than cleaning up a clogged toilet. with toilet papers or pads.
AADL Reply: This comment was submitted anonymously.
