What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-06-21
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: I am a 24-year-old Michigan screen actor/voice actor and would love to learn about any opportunities you have regarding using voice over talent to read books for the blind in Washtenaw Community. (Ideally Ann Arbor and Ypsilanti libraries) As a voice actress I specialize in upbeat, sexy, comedic, and serious reads with previous experience in narration, promos, commercials, ADR, animation, and radio. I've recently narrated a trailer for the Humane Society and the Lutheran Social Services of Michigan, shown at theaters across the state last year. I've also recently recorded a commercial for Washtenaw Community College, and provided ADR for the recent horror film, Locked in a Room. Most recently I narrated the trailer for the Narwhal Knight Kickstarter video, and the trailer for the upcoming feature film, Cosmic Pizza. I have received my Associate Degree in Broadcast Arts at Washtenaw Community College. On a side note, I send in all my voice over audio files via Protools/Audacity. I record at my home studio. I have Protools, an M-Audio Producer USB microphone, and Skype at my disposal. (I can work with Audacity) For samples of my radio demo and other voice over work visit: http://kristakangas.com/?page_id=29 THE LUTHERAN SOCIAL SERVICES OF MICHIGAN: http://www.youtube.com/watch?v=s8ExTWaOQkQ If you wish to correspond via email, I can send you my resume as well. Thank you very much and have a great day!

AADL Reply: Hi Krista, Thank you for contacting WLBPD@AADL regarding your interest in providing voice over talent! AADL does not have a fully-operational recording studio onsite at this time. However, the Braille and Talking Book Library in Lansing does and is actively looking for volunteer talent for reading as well as editing. Betsie Bush is the person who runs the studio there and you can reach her at (517) 373-7323 or bushb2@michigan.gov. All the best! Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-06-21
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Hi, I don't know how to get the badges. I could not find any directions on the website. Am I missing something?

AADL Reply: Hello there, thanks for contacting us. On the badges page at http://play.aadl.org/badgelist you can click on any badge, and it will tell you exactly what to do! Some are earned by contributing to aadl.org, like writing reviews, or tagging or rating items, and some come from finding codes at library buildings or events. Others are scavenger hunts through the AADL catalog that lead you to items; if you click on an item in the catalog to get the full page for that item, you'll see a game code near the bottom of the left column if there is one. Then you can click on that code to go right to your code entry form with the code already filled in! I hope that helps; let us know if you have any other questions, and thanks for playing! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-06-20
Type: branch expansion comments
Regarding: - NONE SELECTED -

Patron Comment: I realize this is a strange request but I am a frequent user of the Mallets Creek branch and I have always admired the furniture that is located in the reading room, specifically, the club chairs near the fireplace (red with bent plywood arms). These chairs would looked great at my company and am wondering if someone could tell me who supplied these chairs or the name of the manufacturer? Thank you, Scott Babbitt Ann Arbor

AADL Reply: Hiello Mr. Babbitt, We purchased the chairs from Knoll, and they are a Nienkamper-1CF, Inc. product. It is called "Spirit" armchair 16110. Natural maple arms and stainless steel frame. The upholstery is Cuero Es55148 Rusty Red. They are beautiful, and have held up well to the very high use at Malletts Creek. I am glad that you like them enough to consider purchasing them for your office. All best, Josie Parker


Date Received: 2014-06-18
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: How do you assign badges to individuals within the family? One of my daughters is getting all the credit. :) Is there a way to make sure those who should get the right points? Thanks!

AADL Reply: Hello there, thanks for asking! Contributor's badges, such as star giver, tell us what you really think, and tags away, can only be earned by the primary player on the account. Badges that are based on finding codes can be earned by extra players; right now you just enter the codes you find for each player using their "I have a game code!" button, but we are working on a new feature that will allow you to redeem a code for all your attached players at once. However, if your other players want contribution badges, they need to have their own aadl.org login. If you decide to create accounts for them, just contact us again and let us know the new aadl.org usernames they'll be using, and what player number they are, and we can move the player records to the new accounts and they can continuing playing. Does that help? Let me know if you have any other questions, and thanks for playing! -eli


Date Received: 2014-06-17
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Consider adding a widget to your events that automatically adds the date to a personal calendar. I know it is available for iCal. When the cursor is placed over the date, the option is give to add that event to iCal. I am not sure how it works for a PC, but the applications haven't been exclusively Apple.

AADL Reply: Hello, thanks for contacting us. We do offer iCal feeds of lists of events, but not currently for a single event. That's a good idea and we'll be adding it in a future upgrade! Thanks again for taking the time to send this in, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-06-16
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: This spam has been here all weekend. https://www.flickr.com/photos/colleenm/14250071907/ Should I have reported it when I first saw it? I expected that library personnel would report it and that by Monday morning it would be gone.

AADL Reply: Hello, thanks for contacting us. We've cleaned it up at least 15 times over the weekend, so it's not the same spam or the same users, although it is the same attack. Rest assured we are on it, deleting frequently, and we are rolling out some changes this morning that should hopefully block this stuff. Thanks for your concern, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-06-15
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Dear AADL, When you are in a group with more than one player, how do you sign up for Points-O-Matic Click-O-Tron? Can more than one person sign up for Points-O-Matic?

AADL Reply: Hello, thanks for contacting us! Only the primary player on a login can play points-o-matic. You can create a new account to play points-o-matic, and we can move your player record over to that account if you'd like. However, we want to make sure that you know that points-o-matic points are not summer game points and can't be spent in the shop! Let us know if you have any other questions, and thanks for playing! -eli


Date Received: 2014-06-13
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Is there still a free book given for completing the Classic Summer Reading Game for Teens?

AADL Reply: Hello, yes, absolutely! We just forgot to print that on the card. Kids and Teens can just bring the completed card to any desk to get a free book. Thanks for asking, and thanks for playing! -eli


Date Received: 2014-06-13
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Hi AADL, I am a Summer Game player, and I would like to suggest a new feature for Summer Game. It would be useful if there was some way to transfer points to another player's account, so that, for instance, if two players wanted to buy the same item, but neither had enough points, they could pool, and share the one item. I don't know whether or not there is any way to add this feature to the game, but please consider it. Thanks! P.S. I am looking forward to playing Summer Game 2014 all summer long! :-)

AADL Reply: Hello, thanks for asking! While you can't transfer points automatically, we can transfer points on request whenever you'd like. Just drop us a contact us and let us know the player number to transfer from, the player number to transfer to, and the number of points to transfer. Let us know, we can take care of it! Thanks for asking, and thanks for playing! -eli


Date Received: 2014-06-12
Type: other
Regarding: other

Patron Comment: Is there a date for when the lockers will be fixed for Pittsfield library? Is this the only Library where it doesn't work? It's been over a year now. Thanks.

AADL Reply: Hello, thanks for contacting us, and thanks for your patience. After the product was discontinued by the vendor, we found a local company that's been working with us to get the lockers working again. We have some of the system repaired, but we're now looking for ways to offer the lockers without a keypad, as that is the most failure-prone component. Our current plan is that users can unlock their locker via cell phone or by scanning their library card. We don't have a date yet, but we hope to have the system back up by the end of the summer. The Malletts Creek Branch lockers are still working, so you can have your items sent there to use those lockers if you wish. Let me know if you have any other questions, and thanks again for your patience. -eli Eli Neiburger Deputy Director Ann Arbor District Library