What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2016-03-04
Type: other
Regarding: - NONE SELECTED -

Patron Comment: do you have an online newsletter that is equivalent to the printed program for the month's activities? If so, I would like to receive it. I missed a lecture I really would have liked to attend. Without a very good newspaper, we need other ways to get this information. Thank you! Susan

AADL Reply: Dear Susan, Our programming and events are all listed at aadl.org, but we have not as yet started emailing information about events. We hope to be able to do that in this coming year, and I'm glad to know that it will be a welcome addition to our communications efforts. I am sorry that you missed a program that was of interest to you. All best, Josie


Date Received: 2016-03-03
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Any plans for, or knowledge of, citizenship classes in the near future in the Ann Arbor / Ypsilanti area?

AADL Reply: Thanks for the question! Jewish Family Services of Washtenaw County offers naturalization application and citizenship education services to eligible legal permanent residents. You can visit their website here: https://jfsannarbor.org/programs-services/international-services/citizenship-classes/, or you may contact them by phone at (734)769-0209, or by email at info@jfsannarbor.org. I hope this helps! Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2016-03-02
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Does the library provide proctored testing, e.g., NABCEP certification?

AADL Reply: Thank you for inquiring, but no, we do not provide proctoring service at AADL. Sincerely, Josie Parker Director


Date Received: 2016-02-26
Type: other
Regarding: - NONE SELECTED -

Patron Comment: I need to fill out a new deed for my home. If I print one out and fill it in at the library, is a Notary Publc available to notarize it at the main branch? Any other branches? Thank-you.

AADL Reply: I am very sorry but we dot provide a Notary service at AADL. Sincerely, Josie Parker


Date Received: 2016-02-25
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Do you still have GED classes?

AADL Reply: Thank you for contacting AADL! The GED classes at AADL are facilitated by the Ann Arbor Public Schools, Adult Education program. For information about their classes you may contact them directly at (734) 997-1250. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2016-02-23
Type: catalog problem
Regarding: - NONE SELECTED -

Patron Comment: Catalog question for the female librarian at Mallotts who told us last month that she was working on trying to make the catalog more functional -- instead of say typing in doughnuts and getting one cooking book and several on medicine and others on travel, constellations, etc... the garbage could be deleted. My next question is when you have copies of a DVD in both regular format and Blu Ray why aren't they in order (above/below) each other instead of maybe 5 or 6 items down? We have Blue Ray, which my husband prefers, and a few times I gave up and just requested the regular DVD because I did not hunt around long enough for the Blu Ray. Was this program purchased from another library or did someone locally create it? Thanks.

AADL Reply: Hello, thanks for contacting us, your feedback is very helpful as we continue to improve the catalog. In regard to your doughnuts issue, you only receive results for your search that contain the word you searched for, unless you search for several words and we don't have any items with all of those words in a single item. In that case, a red message displays that says "No results found for ALL of your keywords, here are results with ANY of your keywords" etc. That's when users most often see items they don't think are related to their search. While this may seem odd, it's very helpful when someone misspells something in their search or has a word wrong, for example this search: http://www.aadl.org/catalog/search/keyword/sale%20of%20two%20cities Regardless, we know that this is sometimes confusing and we have some major enhancements to search coming later this year. As for the DVD / Blu-ray issue, the order of your results depends entirely on your search terms and what we have that matches them. There is no default order of items. However you can easily search just for blu-ray by including the word blu-ray in your search like this: http://www.aadl.org/catalog/search/keyword/avengers%20blu-ray Alternately, after you search, you can click By Format under Refine your Search on the right side of the results to filter your result to just Blu-ray copies. I hope this is helpful information. Thanks for your patience, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2016-02-22
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hi, I have been on Google Drive and trying to organize things with spreadsheets, docs etc . I have watched tutorials but I really need some instruction in a class type setting or go to a program where I can learn this hands on. Does the library have this or can you recommend something to me? thanks!!

AADL Reply: AADL does not offer classes on Google Drive, nor have we been able to locate any local instructional resources that are Google Drive specific and also free of charge. However, there are several options for computer classes as well as one-on-one computer tutoring, for a fee, if you conduct an internet search for "computer classes in Ann Arbor". Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2016-02-21
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hi there, Does the Mallet branch has private study areas - not private rooms necessarily but desks with partitions? Thanks! Nicole

AADL Reply: Thank you for your query. There are no desks with partitions in any of the AADL locations. However, there are small two seat tables spread around the walls, primarily on the west and north sides of Malletts Creek that many people use as study tables. I hope that these work out for you. All other Library locations offer similar furnishings for studying. Downtown has closed door study rooms for two to eight persons that are available on a first come/first served basis. Regards, Josie Parker Director


Date Received: 2016-02-21
Type: complaint
Regarding: - NONE SELECTED -

Patron Comment: I was just downtown and asked for Bridge of Spies.The librarian told me that it was at Mallett's Creek. I asked if it could be held for 30 minutes. He said no. I raced to my car and got here in 18 minutes. Turns out that the video hasn't even gotten here yet. There has to be a better way. I have to work downtown, so back I go, empty handed.

AADL Reply: I am very sorry that you had an unproductive and unpleasant experience with the Library. There was clearly a breakdown in communication, and for that we are very sorry. The copy you were seeking is not reservable because it is available in the "Up For Grabs" collection, so the answer to your question was correct. It is possible that someone had picked it up and had it in a stack of items to check out and that is why it wasn't on the shelf. I am so sorry that you went to all of that trouble for nothing. I will ask that your name be placed at the top of the waitlist for the Bridge of Spies. Sincerely, Josie Parker Director


Date Received: 2016-02-21
Type: complaint
Regarding: - NONE SELECTED -

Patron Comment: This afternoon I called the downtown branch library several times in an attempt to reach Maller Creek. Each time I called Mallets Creek someone I had to pick the phone up and hung up or rang until I got a busy signal or was cut off. My complaint,however, is with the man who was answering the phone downtown. He was rude,he was brusque,he was abrupt and when I asked him what was wrong with him he took it to an even higher level of disrespect. I have been a patron of the Ann Arbor district library, I have been an employee of the district library and I have never encountered this before in over 40 years. I don't know if this employee was simply having a bad day, but it is important to me to bring it to the attention of the library. Perhaps he is not the person who normally would answer the phone. In all of the essence is a very kind gentleman as always answere I don't know if this employee was simply having a bad day, but it is important to me to bring it to the attention of the library. Thank you for hearing my concern.

AADL Reply: I am so sorry that you had such an unpleasant experience, and I am looking into the situation. We do have high expectations for excellent customer service and will work to make sure that everyone answering the phone for AADL understands those expectations. I did also receive your voicemail, and again, I do apologize for your unpleasant experience with the Library. All best, Josie