What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-06-10
Type: complaint
Regarding: branch building

Patron Comment: Hello, During the three years I've lived across from the Traverwood library branch I've nearly been in numerous car accidents on both Traverwood Drive and Huron Parkway due to library patrons making U turns to park next to the library. I love living next to the library and it's a wonderful facility, with wonderful patrons I'm sure. However the irresponsible driving that goes on around it so that patrons can park next to the front door shows a complete lack of responsibility toward other drivers and is also incredibly dangerous. I don't know if this is an issue you can deal with or that the city needs to be notified of, but some sort of parking enforcement needs to take place. Today a driver attempted to make a U turn from the right turning lane at the intersection of Traverwood and Huron Parkway in order to park on Huron Parkway while I was in the left turning lane. They nearly gave me a heart attack and caused a major accident, and this happens all the time. Again, I fully support the library, but I've talked to numerous neighbors that have similar issues with the sudden U turns and would like to see them addressed.

AADL Reply: I understand the concern, and while I share your thoughts, I am unable to affect any change. You are not the first person to complain about driver's making U turns around Traverwood, and we have passed along the complaints to the AAPD, I recommend that you, and all of the neighbors that you reference, write letters to Chief Seto outlining the problem and your concerns. The width of the street and the fact that Huron Pkwy is a through street at that intersection creates an opportunity for U turns. I wish that I could help you, but the Library is not able to do anything about traffic enforcement other than report problems as they occur. I thank you for taking the time to contact us. Sincerely, Josie Parker Director


Date Received: 2014-06-10
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello Would like to know when and where the next computer classes are going to start . Thank you

AADL Reply: Thanks for asking about computer classes at AADL! We are not offering computer classes at this time, but we encourage you to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again, Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-06-09
Type: reference question
Regarding: - NONE SELECTED -

Patron Comment: I currently work for Catholic Social Services of Washtenaw County and was wondering if any of the library locations have a learn to read program. I am currently working with an older adult with a developmental disability that wants to pursue his education but has a very low reading and education level. If AADL has a program that teaches persons how to read, or knows a resource that does I would appreciate that information. Feel free to contact me via email.

AADL Reply: Thanks for the email! AADL does not currently offer programs in adult literacy, but we recommend you contact Washtenaw Literacy (www.washtenawliteracy.org), who does. You may reach them directly at (734) 879-1320. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-06-09
Type: other
Regarding: exhibits/displays

Patron Comment: How do artist arrange an exhibit of their art at the Library? Our daughter Andrea Kaminski is a Graduated of the College for Creative Studies in Detroit. She currently has a photo exhibit at Matthaei Botanical Gardens.

AADL Reply: Thank you for contacting AADL about exhibiting artwork at either the Downtown or Malletts Creek Branch location! You may go here: http://www.aadl.org/events/exhibits, for more information on our exhibits program, to review the current schedule, and to download an application. If you have any further questions, please don't hesitate to contact me directly at (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-06-09
Type: other
Regarding: other

Patron Comment: Hello, This is ************, member of AADL. I have a lot of books and the space at my home for these books is a problem. I wonder if it's possible to donate some magazines and books to the library. Thanks !

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. Please note that magazines are not accepted. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-06-08
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Hello ! Beside getting messaged via phone related to Summer Game, can a patron get messaged on the due day ? AADL ,Best Team Ever ! Thank YOU

AADL Reply: Hello, thanks for contacting us! We have an idea of a way to do this, to get your date due notices via text, but it's not ready yet and needs a lot more work. But it means a lot to us to know that you are asking for a service like this! We'll keep working and we hope to offer this sometime this year. Thanks again for your feedback, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-06-03
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: The ability to look at my checkout history is different. On one hand the new version of the checkout history is an upgrade because it allows a patron to see a more full record of the items checked out, but what is worse/missing/problematic is that there does not seem to be a way to look at the history in the order of when it was checked out. That is, to find a book that I just checked out but can't recall the name of, I might have to scroll through hundreds of pages. If the checkout history can be arranged to have the old functionality of allowing me to see the order in which I checked things out, that would be appreciated. Thanks!

AADL Reply: Hello, thanks for contacting us. We're sorry for the hassle. Your checkout history is in the order of checkout with most recent first; you can change the sort order by choosing Date Added - Newest or Date Added - Oldest. Is there something else you're looking for that's giving you trouble? Let us know. Thanks for your patience, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-05-28
Type: general suggestion
Regarding: catalog/searching

Patron Comment: I would like to be able to browse DVDs in the catalog by their rating, ie PG, PG-13, R.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-28
Type: general suggestion
Regarding: other

Patron Comment: It would be very nice to have a station where patrons could hear the books on tape. I often get home and the reader's voice is so unpleasant, I just return it.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-05-28
Type: complaint
Regarding: facility issue

Patron Comment: I used to be an ardent supporter of AADL but I have been terribly disappointed in the past year or so by your failure to deal with the parking problem for a long time and now you also provide substandard toilet paper that does not feed (unroll) properly.

AADL Reply: This comment was submitted anonymously.