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What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2023-10-18
Type: complaint
Regarding: branch building

Patron Comment: Please please please put shades for the South reading rooms. Any shades the sun is blinding

AADL Reply: This comment was submitted anonymously.


Date Received: 2023-09-22
Type: compliment
Regarding: branch building

Patron Comment: Thank you for the new recycle bin by the food area at Traverwood!!! However, when I peeked in the bin I saw a plastic cup that is NOT recyclable in Ann Arbor. (I assume you use A2 Services.). Also, I noticed the collection bin is lined with a plastic bag - which, of course, is not recyclable. (Plastic bags clog the MRF). SUGGESTION: Post a colorful label about what can go in recycle bin. You can get a good label from Recycle Ann Arbor - be sure not to collect in a plastic bag. Again - thank you for recycling!

AADL Reply: This comment was submitted anonymously.


Date Received: 2023-09-13
Type: compliment
Regarding: programs & events

Patron Comment: A2 Community Bookfest - I am impressed. Do it again.

AADL Reply: This comment was submitted anonymously.


Date Received: 2023-09-13
Type: compliment
Regarding: programs & events

Patron Comment: Fabulous Bookfest!!! Thanks!

AADL Reply: This comment was submitted anonymously by a longtime AADL fan.


Date Received: 2023-09-03
Type: compliment
Regarding: - NONE SELECTED -

Patron Comment: I just finished reading “Much Ado About Nada” by Uzma Jalaluddin. It was a very interesting read. I learned a lot about the author’s culture. I only wished there had been glossary for the many words I didn’t know. I am enjoying the many books written by minorities. They tend to be very well written. They deal with many things outside my experience.

AADL Reply: Thank you very much for this positive feedback! I have shared your comment with our team of selectors - it's very nice to know you are finding and enjoying new authors through the library's collection. Thank you for using your library! Sara Wedell Collections Manager | AADL


Date Received: 2023-08-18
Type: general suggestion
Regarding: other

Patron Comment: A 2nd drop off for donation books that is NOT downtown.

AADL Reply: This comment was submitted anonymously.


Date Received: 2023-08-18
Type: complaint
Regarding: computers

Patron Comment: The internet is really slow. It cuts off during Zoom meetings.

AADL Reply: This comment was submitted anonymously.


Date Received: 2023-08-18
Type: general suggestion
Regarding: customer service

Patron Comment: Provide service or resources for services to help people find lost or stolen ID's and cellular devices.

AADL Reply: This comment was submitted anonymously.


Date Received: 2023-08-18
Type: general suggestion
Regarding: facility issue

Patron Comment: It would be nice to have a step stool in the bathrooms for kids to wash hands.

AADL Reply: This comment was submitted anonymously.


Date Received: 2023-08-18
Type: compliment
Regarding: customer service

Patron Comment: Thank you, AADL for having a very nice Library to assist me. This Library, Kelly, is a great helper. Thank you.

AADL Reply: This comment was submitted anonymously.