What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-09-12
Type: general suggestion
Regarding: other

Patron Comment: Bring the free magazine exchange out so that more people can get to them. Thanks!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-12
Type: complaint
Regarding: branch building

Patron Comment: It's too cold in kid's area.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-12
Type: general suggestion
Regarding: branch building

Patron Comment: The rocks on the side of the library pose a great risk for injury and are difficult to avoid when getting out of the car. Sugg: replace w/mulch.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-12
Type: other
Regarding: other

Patron Comment: Dear AADL Staff, How does the in person AADL Homework Help work? Will you be able to request a day, time and location?

AADL Reply: Thank you for your question. We offer in person homework help three times a week at the Downtown Library in the Youth Story Corner. Mondays and Wednesdays 4:00-8:00 PM and Sundays 3:00-5:00 PM. This is drop in homework help. We also offer homework help through Brainfuse, which is an online service. Homework help is available daily (with a few exceptions for holidays) 2:00 PM- 11:00 PM. You may find more information about Brainfuse here: http://www.aadl.org/services/brainfuse. I hope this helps! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-09-10
Type: general suggestion
Regarding: other

Patron Comment: Acquisitions Selection Question: When I send in a "suggest a title" message- I receive a generic reply w/ no title info. Could you change the response to include the original message so one could save the email with the suggested title? thanks,

AADL Reply: Hello there, thanks for your suggestion! We have an overhaul for the title suggestion process in the works and we will be sure to include this feature. Thanks again for your feedback, and thanks for using the library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-09-09
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: I am a Rehabilitation Engineer at UM hospital. I was wondering if I could arrange for a tour of your assistive technology facilities for myself and possibly our other two engineers. We would like to be familiar with the resources available in our community. Thank you!

AADL Reply: Thank you for contacting WLBPD@AADL! We'd be happy to arrange a time to meet with you and your colleagues to provide you with a tour of our AT Lab as well as information on all of our services. The best time for you to come would be during the hours our Assistive Technology Trainer is on sight. Those times are 1-6pm on Tuesdays and 9:30am-2:30pm on Wednesdays. If you'd like to consult with your colleagues and see if there's a time on one of these days that works best for all of you, we'll accommodate by having someone from our Outreach & Neighborhood Services department available for your visit. Probably an hour would be good to plan for. We look forward to your visit! Terry Soave (734) 327-8327 Outreach & Neighborhood Services Manager


Date Received: 2014-09-08
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello. Is the Halloween wreaths workshop at Pittsfield on the 28th if october a floral workshop? Thanks.

AADL Reply: Thanks for your interest in AADL events. I just talked to the staff responsible for this event, and the wreaths will be Halloween-themed - but not floral. Hope this is helpful Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-09-05
Type: programs and events
Regarding: computer classes

Patron Comment: Are you planning any 'navigating windows 8.1' classes like you had for windows 7? I'd come if you did.

AADL Reply: Hi Ginny, AADL does not have any plans to offer classes on the Windows operating system at this time. However, you may find some free online tools helpful, including the tutorials provided directly from Microsoft: http://windows.microsoft.com/en-us/windows/tutorial, as well as Learning Express Library: http://www.aadl.org/research/browse/testprep. Thanks for the question and thanks for using AADL! Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-09-04
Type: other
Regarding: other

Patron Comment: Question -- How do I donate books? I took them to the main library this afternoon thinking that there was a bin behind the library but there were only refuse bins.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-09-04
Type: general suggestion
Regarding: branch building

Patron Comment: Hi, I am a regular visitor to Traverwood and I think that it is a magnificent building. However there is a three foot wide section between the sidewalk and the street that has been very poorly landscaped. It consists of pebbles on top of black fabric and because it is on a slope the pebbles are always on the street. Apart from the esthetics there is a potential safety issue. There is car parking on the street at this section requiring people to,scramble over the pebbles which are loose. There are also dead trees in this area. This landscape design was not well thought out and the building deserves better. Sincerely, Keith

AADL Reply: Dear Keith, Thank you for taking the time to contact me. I know exactly what area you are referencing. That slope is the responsibility of AADL to maintain, as is the sidewalk, but it is not AADL property and we cannot unilaterally alter it. We have used a variety of landscape materials on the slope to prevent erosion and to DETER pedestrian access because the slope is not walkable and is not intended to be. The parking area was designed by the City to be wide enough to allow a person to walk between the car and the street to either end. I realize that some would cite that as unsafe, too. I agree that the dead trees along that area are unsightly and they will be removed and replaced. I realize that this response won't satisfy your concerns, and urge to contact the City of AA expressing the message that you sent to me. Thank you for using the Library, and I do appreciate hearing from you. Regards, Josie Parker Director