What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-05-31
Type: other
Regarding: other

Patron Comment: Is it possible for me to receive a link to the talk by Ruth Ozeki at Rackham this year? Jan Brimacombe

AADL Reply: Thanks for your interest in AADL events. AADL did not have permission this year to film the talk by Ruth Ozeki, but she did sit down with AADL staff for a delightful podcast. Here is the link to the podcast http://www.aadl.org/aadl_talks_to-ruth_ozeki Hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-05-30
Type: other
Regarding: computer classes

Patron Comment: I would like a computer class on windows 8, do you have classes? Where on the website are they offered? Thank you in advance.

AADL Reply: AADL is not currently offering classes on Windows 8, but we do recommend you check out the online resources we have listed on our website at: http://www.aadl.org/handouts. These online resources are the same ones we were accessing when we were offering beginning computer classes and we think you'll find them useful. Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2015-05-30
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hi, You used to offer quite a few classes about Office applications: Excel, Powerpoint etc. Have they been discontinued? Thanks

AADL Reply: Thanks for your question! AADL is no longer offering basic computer classes, but we do recommend you check out the online resources we have listed on our website at: http://www.aadl.org/handouts. These online resources are the same ones we were accessing when we were offering classes and we think you'll find them very useful. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2015-05-30
Type: complaint
Regarding: branch building

Patron Comment: My name is *******, and I've been attending the Pittsfield branch since its opening. I'm extremely disappointed with the handicap ramp. Its elevation is too high, and is incredibly difficult for wheelchair use. If the ramp could be altered so that it's easier to use from the parking lot, many people would feel safer. I would appreciate a response with a feasible solution. Thanks, S

AADL Reply: I am so sorry that you find the access at Pittsfield difficult. The only ramp at that location leads to the outside dropboxes, and I am assuming that is what you are referring to. If it is, then I am sorry, but that design has worked well since the building opened in 2006. If that is not what you are referring to, then I will need more description because the wheelchair access from the parking lot is in the pull in lane and is flush with the pavement. Thanks for bringing the problem to my attention, and I hope that you will follow up with me. Sincerely, Josie Parker 734.327.4263


Date Received: 2015-05-30
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: For the computer classes, especially the Minecraft kids classes, are we supposed to bring a laptop or does the class use library computers? Do we have to sign up ahead of time or just show up? Thanks!

AADL Reply: Thanks for your interest in AADL events. No need to bring your computer - AADL will provide them. Also, there is no registration - just come and enjoy. Thanks Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-05-29
Type: other
Regarding: inquiry from other institution

Patron Comment: I am from a small library that has no space available for maker stations. We are looking into lending out things one would find in a maker station: sewing machines, bag of tools to fix bikes, etc. You have a great list! curious how you manage this, guidelines to check out, what happens if it comes back damaged or not at all. I didn't locate a guidelines page. Is there one any information you can give me would be appreciated. Thank you.

AADL Reply: Hello, thanks for your interest! We try to manage it just like any other materials, under the same policies and guidelines. We tend not to charge for damage unless egregious. If the item is lost, the full replacement cost is billed to them. We also have the items processed by a special team in a separate area from other check ins. Please let us know if you have any other questions, and I can put you in touch with the librarians who work on the collection. Thanks again for you interest, and good luck with your project! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-05-29
Type: other
Regarding: other

Patron Comment: I was wondering if any of the Ann Arbor/Washtenaw County libraries had any card catalogs no longer being used and if they are for sale. Thank you for your time.

AADL Reply: I can't speak for any other library in the County, but the AADL does not have any card catalogs for sale. Good luck with your search. Sincerely, Josie


Date Received: 2015-05-28
Type: complaint
Regarding: other

Patron Comment: Hi, I am a tutor with Washtenaw Literacy, and use several libraries, especially Mallets and Pittsfield to work with my adult learner. The areas designated for tutoring are almost always filled with single users, and I think that there should be a sign indicating that these areas are for group study, to avoid the problem my learner and I face most of the time. I don't think that these people are being rude--the tutoring cubicles are doubtless great places to work, but at best this is counter to what I believe is the intended use of the cubicles. Thanks for your consideration! Our library system must be one of the best system in the country. --Jim

AADL Reply: Thank you for your inquiry and comments. We are aware that the limited number of study rooms throughout the Library system are very popular and often continually occupied. However, single users of these spaces are not denied usage. These rooms remain on a first come, first served basis regardless of the number of occupants. I am sorry that we are not able to accommodate your request. Sincerely, Karen Wilson, Administrative Assistant


Date Received: 2015-05-27
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: Do you currently use volunteers in this library or book readers for the blind? Thank you , Tracy

AADL Reply: Thanks for your question! The WLBPD is administered by the Ann Arbor District Library. For the most up-to-date information on employment opportunities at AADL, you can visit our website at: http://www.aadl.org/aboutus/employment. Currently, we do not offer readers for the blind as a service through WLBPD@AADL. If you have any further questions, please don't hesitate to contact me directly at soavet@aadl.org or (734) 327-8327. Thanks again! Terry Terry Soave Outreach & Neighborhood Services Manager Ann Arbor District Library


Date Received: 2015-05-27
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, this is ********* from Chihuahua, Mexico. I study International Business and one of the main tools to help me sucede in life is developing a good performance in English language, for this reason I am interested in studying with you. I checked the webpage of the Institute and I got amazed with all the opportunities you offer to obtain adequate skills in English. I would like to know, How much is the cost to study with you for the next semester August-December 2015? I would be very pleased to study in this recognized institution. Thank you very much

AADL Reply: While the Ann Arbor District Library provides space for ESL classes and conversation groups, we do not facilitate these sessions. Instead, we partner with Washtenaw Literacy, as well as the Ann Arbor Public Schools, Adult Education program, who provide the facilitators for those sessions. Check out this website for a full list of ESL resources in our community: http://www.aaps.k12.mi.us/adulted.home/home. Sincerely, Terry Soave Outreach & Neighborhood Services Manager