What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-10-10
Type: general suggestion
Regarding: Technical Enhancement

Patron Comment: The computers on the second floor could us an Adobe Flash update. It just crashed Chrome for a couple of minutes and Firefox is now blocking it because it is "outdated". Thanks!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-10-10
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: What are the possible books for the Ann Arbor/Ypsilanti Reads program this winter?

AADL Reply: Thanks for your interest in Ann Arbor/Ypsilanti Reads. The two books that are finalists this year are: We Need New Names by NoViolet Bulawayo and and A Tale For The Time Being by Ruth Ozeki Information about both titles may be found on and Ann Arbor/Ypsilanti Reads website at aaypsiireads.org Hope this is helpful! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-10-09
Type: general suggestion
Regarding: computers

Patron Comment: Have computer system assign us to nearby computer, when available, not the far away enclosed "computer Training" group.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-10-07
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: I can't get the WLBPD online catalog to load. The national catalog loads just fine, but yours just times out. Are you having a problem? It's been two days now, and it still doesn't work, where it worked just fine last week. I'm on a MacBook Pro, running the Chrome browser. Thank you for your time.

AADL Reply: Thank you for reporting this issue, as we were unaware of the problem. The catalog you're trying to access is actually the catalog of the Braille and Talking Book Library in Lansing. We've reported the problem to the BTBL, but we haven't been given a timeline of when it will be fixed. In the meantime, if you'd like to order some books, please feel free to give us a call at (734) 327-4224. We're always happy to assist you with searching and/or placing an order. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-10-06
Type: general suggestion
Regarding: facility issue

Patron Comment: Loosen the spring on the trash can in lavatory so paper, etc. can go in instead of springing out onto the floor. Lavatory was clean! Thank you.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-10-04
Type: complaint
Regarding: facility issue

Patron Comment: The hand railing on the stairs to second floor is filthy, sticky, dirty, no doubt germ laden, diisgusting, vector of disease. This should be cleaned every night. It looks like it hasnt been seriosly cleaned in more than a year. I touched it, it was sticky. I looked at it, it was filthy. It made me feel sick to my stomach and I generally have a high tollerance for dirt. It needs steel wool or some other abrasive cleaner to remove thick lumpy accumulstion of human body oils & the various dirts deposited by human hands. Go look at it yourself. Be sure to take along a puke bag in case you have a spontaneous reaction you cant control.

AADL Reply: Dear rzurel, You are right, it is very dirty, and I do apologize. We have changed the cleaning schedule for the public stair handrails and you should see a difference. Thank you for taking the time to bring the problem to our attention. Regards, Josie Parker Director


Date Received: 2014-10-03
Type: general suggestion
Regarding: programs & events

Patron Comment: It would have been helpful if you put a sign at the entrance stating where Ari Z's presentation would be on 10/1/14. Also please put a floor number sign on each floor. Write a number on a piece of paper - that would be enough.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-10-01
Type: catalog problem
Regarding: catalog/searching

Patron Comment: A search for "Any Location" does NOT turn up books that are not actually shelved. For example, a search for "The Hot Zone," by title or keyword, by "book" material, does not turn up the book if the search is by "Any Location" but does find it if the 'location' is "--" It seems to me that both searches should return identical results. Thank you for your consideration.

AADL Reply: Hi there, thanks for asking about this! That's the "On Shelf At:" box. If you don't select anything, you see everything we have, including titles where all our copies are checked out. If you choose "On Shelf At: Any Location" you only see the items that have at least one copy on the shelf somewhere at any AADL location. Does that make sense? Do you have a suggestion for a way to label the "--" option that would have been more clear? Thanks again for taking the time to send this is, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-10-01
Type: complaint
Regarding: - NONE SELECTED -

Patron Comment: Hello, I am curious if the library carries any Quoran's in English or otherwise? I checked and saw nothing listed in the catalog, but when I searchd for Bible, there were Bibles. I would like to know what the Quoran says for myself, but don't know where to get one (especially on English). Any help? Thanks!

AADL Reply: Hi there, we do have a few different versions of the Quran, although many are checked out. Here's a list of books about the Quran including a few versions of the book itself: http://www.aadl.org/catalog/search/keyword/quran However you can also read it online: http://quran.com/ Let us know if you need anything else, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-09-30
Type: complaint
Regarding: - NONE SELECTED -

Patron Comment: Hi Up For Grabs poses problems for me. If I am going to use gasoline, parking and effort, I would prefer knowing that an item is sitting there reliably. In such uncertain times, any certainty is preferable. Increasing circulation reliably would be my preference. Stick with ZOOM & Reserves. thanks for listening,

AADL Reply: Thank you for your message. We're trying a number of things to meet the needs of a variety of users. Feedback like yours helps us understand what different patrons need. Thank you! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager