What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-02-18
Type: general suggestion
Regarding: branch building

Patron Comment: Would be nice if you had a drive thru drop box.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-02-18
Type: general suggestion
Regarding: other

Patron Comment: At present the Traverwood Branch has no outlet for selling Friends of the Library books. I find this strange since the other branches have at least l or 2 carts of FAADL books for sale. There is plenty of space at Traverwood for doing the same thing, so why is it not being done?

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-02-18
Type: general suggestion
Regarding: other

Patron Comment: Dropping off magazines (for the sharing rack) and book donations requires a two point stop. 1. Loading dock and 2. through the front door. Can you return FAADL donations to the front desk? How about for 10 or fewer books - a compromise?

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-02-18
Type: general suggestion
Regarding: cell phones

Patron Comment: The table to the right as you exit is not a good place for cell phone conversations. The dialogue really "carries" thru the front half of the library. Perhaps a sign to please "talk soft"??

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-02-18
Type: general suggestion
Regarding: other

Patron Comment: When large groups of adults come for meetings, have them to to a spot where kids aren't trying to read and learn.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-02-18
Type: complaint
Regarding: other

Patron Comment: Not sure whose resp. the dangerous ice is along the front of the sidewalk but the fact that it happens every winter (prob. has not been solved...) is, frankly, a disgrace to the city and in particular, to libr. patrons.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-02-18
Type: general suggestion
Regarding: other

Patron Comment: Signs!! A map! Please! I can't find the 921s on the second floor. Waiting while very helpful ref librarian is on phone w/a patron helping find/use AADL website.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-02-18
Type: complaint
Regarding: other

Patron Comment: Emailing rather than copying is a great idea. But the LEXMARK machine on 2nd floor is too frustrating: had to try to enter email address multiple times resulting in failure. I gave up and copied it.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-02-18
Type: general suggestion
Regarding: other

Patron Comment: A video needs to be made of people parking in front of AADL and trying to navigate (walk) across the treacherous icy, bumpy, deep snow. Why do you let patrons walk in such dangerous ice & snow?

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-02-18
Type: complaint
Regarding: security

Patron Comment: Just a suggestion, but if you wish for people to follow library rules and policies, then please make sure that they are clearly visible within the building. My friend and I were studying downstairs in the basement today on our first visit to the library. We were studying in an empty room with our laptops plugged in to a nearby outlet. We were there for a few minutes until two security personnel approached us and listed off all the rules that we were supposedly breaking. We had no intention of breaking any rules, HOWEVER, the security personnel were talking at us as if we were participating in suspicious activity. In the future, if you wish to have these rules followed, please CLEARLY post them in a visible area in the room so there is no miscommunication and unwelcomed feelings. As we were walking out, we noticed no signs stating any of the rules that we had broken BUT there were FIVE signs stating that we were not allowed to sit on the counter, which we were not doing. Please make sure that all your rules are as visible to the public as the one about the counter top. I hope you take this into consideration to make the library a more enjoyable place for the future.

AADL Reply: I am very sorry that you had such an unpleasant experience on your first visit to AADL. We strive to be welcoming. I am not sure what rules were cited to you by Security, and without that information, I am unable to do more than apologize to you for a bad experience. The Library's Rules of Behavior are posted at aadl.org and are available in printed form in every location of the AADL, including Downtown. If you were violating the rules, it is the responsibility of Security to address that and depending on the circumstances correct the situation. If you would like to speak with me about this occurrence, please call me at 327.4263 I am sorry that you felt it necessary to leave the building, and I do hope that you will visit AADL in the future. Sincerely, Josie Parker Director AADL