What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-03-18
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Would it be possible to sort events into different categories such as "children or "adults"? Also, is it possible to have a normal calendar with the titles of the programs inserted into the appropriate box with an option to print? Thank you, K

AADL Reply: Thanks for your interest in AADL events. If you click on the events portion of the website - or go to aadl.org/events - you should see categories by age - adults, teens, preschool, elementary, etc. - as well as by type of event. Also - thanks for the suggestion of the calendar - it is a good one and I will pass that on. Thanks again! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-03-16
Type: other
Regarding: room rental

Patron Comment: I want to reserve a room on a regularly scheduled time (every 2-3 weeks in the evening) for a meditation group I'm leading. Do you have a small room for 6-8 people? Thank you.

AADL Reply: Thank you for your interest in the facilities of the Ann Arbor District Library. Our room rentals are limited to 4 times per calendar year. The aadlfreespace (located downtown and seats 32) requires an Ann Arbor District Library card for usage and may be reserved at no charge up to 12 times per calendar year. Rental groups may not charge admission, raise money, offer items for sale or interfere with normal Library operations. For information regarding the aadlfreespace please visit http://www.aadl.org/services/aadlfreespace Karen Wilson, Administrative Assistant


Date Received: 2015-03-15
Type: compliment
Regarding: customer service

Patron Comment: i just love our library. The traverwood employees are helpful. Love reserving books online. I am happy my taxes go to support such a fine place.. it's part of my life thank you all.

AADL Reply: Thank you so much for letting us know how you feel about the Library, and that you are pleased with how your taxes are used to provide library services. Makes our day! Sincerely, Josie Parker Director


Date Received: 2015-03-14
Type: other
Regarding: collection

Patron Comment: Re: Donation of e-books. Is the AADL able to receive e-books as donations? There are several titles that I want to be reading not yet available through the library. If I buy these through Amazon am I able to donate those titles to you after I have fished reading?

AADL Reply: Hello there, thanks for thinking of us. Unfortunately you cannot donate e-books from Amazon, as they cannot be owned. You are able to use them because Amazon licenses them to you, but that license is explicitly non-transferable. Thanks again for thinking of this, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-03-14
Type: other
Regarding: programs & events

Patron Comment: I was unable to attend the talk by Tom Hayden and was told it would probably be available on line in the future. Can you please tell me where to access AADL events on line? Thank you. -Peace, Kitty

AADL Reply: Thanks for your interest in AADL events. Sorry that you missed the Tom Hayden presentation. The video is available on our website and here is the link - http://www.aadl.org/taxonomy/term/4363 Thanks again - hope you enjoy it. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-03-10
Type: compliment
Regarding: customer service

Patron Comment: Hello, I just came back to the library after a long time away, and I want to compliment everyone for the personal service I experienced downtown, and for this great on-line interface. Thank you, Michael McGraw N. Ashley, Ann Arbor

AADL Reply: Dear Michael, Welcome back, and thank you very much for the great compliment! Sincerely, Josie Parker Director


Date Received: 2015-03-08
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: I ran into someone that said there was a Spanish story time. I thought I was pretty current on the schedule and events and didn't recall seeing anything like that but she didn't know more details. Perhaps that was offered once but no longer is. I DO know that there is a TT Spanish time at the main library but am unaware of the details. I am a certified teacher and willing or able to offer help at that time in exchange for Spanish, if something like that would be possible for my child and I. I don't know how it is coordinated. Maybe you can help Thanks

AADL Reply: Thank you for contacting us! Currently, we do not have an ongoing Spanish storytime. It is something that we have offered in the past. We do regularly assess our offerings, and may consider adding Spanish storytime again in the future. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2015-03-04
Type: complaint
Regarding: noise

Patron Comment: This is more of a daycare than a library. Kids running, loud, eating, etc. Please address the noise issues.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-03-04
Type: complaint
Regarding: computers

Patron Comment: You've got the computers all facing the sunny side windows - so glare on the monitor is to often a problem. Yes you have window shades on the lower windows, but none on the ceiling windows.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-03-04
Type: general suggestion
Regarding: customer service

Patron Comment: Reference desk attendant on lst floor should limit her time talking on the telephone as myself and another person waiting for her to get off the phone. She stayed on the phone for at least 15 minutes. Is she a counselor too!

AADL Reply: This comment was submitted anonymously.