What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-03-16
Type: other
Regarding: other

Patron Comment: Does the AADL accept book donations? If so, when and which location? Thanks!

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-03-15
Type: programs and events
Regarding: computer classes

Patron Comment: Have you discontinued your free computer classes? I can't find them listed on your site. If you haven't, where on the site can I find the list? Thank you.

AADL Reply: Thanks for asking about computer classes at AADL! We are not offering computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-03-13
Type: compliment
Regarding: customer service

Patron Comment: I'm currently doing highly specialized research on the topic of evidential relevance in early modern evidence law for the second edition of one of my own books, and the interlibrary loan staff has been very capable and very patient with my often arcane requests (for example, 1666 Tryals in Pais). I'm very happy and very grateful for this expert help. With thanks and best wishes,

AADL Reply: We are glad that you've found this service helpful. I have passed on your compliment to the team who facilitates Interlibrary Loan. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-03-12
Type: complaint
Regarding: other

Patron Comment: I accidentally rated a book. How do I remove this rating? It really should be a little more difficult than clicking on the stars to rate a book. I thought I was going to go to someone's review, but I ended up rating the book myself.

AADL Reply: Hello, thanks for contacting us. There actually isn't a way to remove a rating, but if you let us know the item we can remove your rating from the database. We will look for a way to add removal of ratings to your my account page. You can change your rating if you'd like just by clicking a new number of stars on that item. Thanks for your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-03-09
Type: other
Regarding: branch building

Patron Comment: This is in regards to the possible redesign of the front entrnce. Please do not enclose part of the front entrance. The enclosure will without doubt attract people to hang out or camp out there. While I believe more should be done to help the homeless, I don't think creating a shelter at the front of the public library is a safe or attractive idea. According to Sunday's Mlive.com article, "the main goal is to create a more accessible, safe and well-lit environment". An enclosed and non-visible portion to the entry way does not give a safe environment. It encourages loitering and prevents people from seeing if someone is loitering. As a side note, a huge lit sign like that would also be ugly and rather obnoxious. Why not hang something up high that announces the building, but still provides complete visual access to the porch? Thanks, --Lisa Evans

AADL Reply: Thank you very much for the feedback. The redesign of the front entry is not finalized, and we are grateful for all of the suggestions and recommendations that are receiving. Regards, Josie Parker Director


Date Received: 2014-03-08
Type: other
Regarding: other

Patron Comment: Good afternoon, My wife and I are preparing to move, and I have a lot of books that I would like to donate, but I don't see any donation information on the webpage. Could you point me to the right link, or let me know how you accept donations to your collection? Thanks

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-02-28
Type: other
Regarding: other

Patron Comment: Greetings, Could you please tell me if you accept book donations? If so, what days/times are they accepted?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-02-27
Type: other
Regarding: branch building

Patron Comment: I would like to suggest thought be given to making book and AV returns more convenient for patrons. When I lived in Farmington, the Farmington Hills Library had a drive-up book return shute. The downtown Framington Library had a mail-box type return where a car could pull up and leave returns. I am a frequent user of the library and automobile access for returns would be very helpful given that the parking places outside the library are almost always taken and the parking across 5th Ave. will soon disappear when a building will be erected there. Thanks.

AADL Reply: I am so glad that you are a frequent user of the Library, and it sounds as though you use the Downtown Library. I appreciate how convenient auto access to dropboxes would be, and am sorry that we cannot accommodate your request at this point in time. Thanks for letting us know how we might improve our services. Regards, Josie Parker Director


Date Received: 2014-02-26
Type: other
Regarding: other

Patron Comment: since when has the library (mallets creek) become a daycare center for noisy children and their parents?

AADL Reply: I am sorry that your visit to the Library was disrupted by noise from others using the Library. I'm not sure when you were at Malletts Creek, but I do know that today there was a preschool storyime mid-morining. Perhaps that occurred when you visited the Library? Without knowing exactly what occurred, I am unable to address your concern. Children do sometimes make noise that can be heard all over the branch, but we do try hard to help parents when children are fractious or too exuberant. Again, I regret that you had an unpleasant experience at Malletts Creek. Sincerely, Josie Parker Director


Date Received: 2014-02-25
Type: complaint
Regarding: policies

Patron Comment: I am big fan of this library although I am not a Ann Arbor resident.(I used to be :) I do reside in the county though. The staff is always friendly and helpful. My complaint is not about any staff. It is the smokers who congregate on the Pittsfield Library benches. This has been happening since this library has opened. I would like to know what the library director is going to do about this problem when the warm weather arrives here. The county law states that smoking is not allowed within 12 feet of the front door. Some of the benches are within that parameter and some are not. I am very allergic to any smoke from any area. The City of Ann Arbor is going to become much stricter in enforcement in non-smoking laws soon. Please tell me if the Ann Arbor District libraries will go smoke free on all property. (not just the 12 foot law of Washtenaw County). It would REALLY HELP if large signs were posted that there is NO SMOKING on any of the benches. I asked several smokers politely not to smoke on the benches last summer but they ignored me. I asked a staff member but they didn't seem to know your policy or the county one. I would really like to be able to come to this library in the summer and not get a blast of smoke in my face. Sincerely Ms. C. Barillas

AADL Reply: Thank you very much for your compliments about the AADL and the staff at the Library. It is always helpful to hear that a job is appreciated and done well. As for your concerns about people smoking at Pittsfield, I would like to assure you that smoking is not allowed on AADL property and has not been allowed for years. It matters not whether a person is inside or outside of the library building. If someone does smoke while sitting on the benches at Pittsfield the staff will ask them to extinguish their smoke or leave Library property to smoke. Again, thank you for your compliments, and please be assured that we will enforce the no smoking policy of the AADL at Pittsfield no matter the season. Sincerely, Josie Parker Director