What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2014-08-27
Type: general suggestion
Regarding: collection

Patron Comment: Great Library. I esp. like that your library has publications in (Asian) foreign languages as it caters to many people who life in this part of Ann Arbor who happen to be Chinese, for example. Korea and Japanese publs would also be nice!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: branch building

Patron Comment: I love the natural grasses, wild flowers. Excellent. My only advice/suggestion would be: the toilet in the unisex bathroom needs to be changed back to a regular you flush toilet as the automatic flush toilet often fails to flush or does so at the wrong times! It's pretty unsanitary in my professional judgement. (Health) Thank you for your consideration.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: compliment
Regarding: customer service

Patron Comment: Kirsten in the kids dept - very good professional efficient.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: branch building

Patron Comment: Y'all should have cafe's in the library, with bagels n' stuff. Maybe partner with Barry Bagels.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: complaint
Regarding: programs & events

Patron Comment: Aaaieee! The library is filled with screaming kids everywhere! I am fleeing - it is too stressful here. What did you do? It's normally totally peaceful here. Help!!!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: collection

Patron Comment: You use "SCI" abbreviation for both Youth Science and for Science Fiction DVDs. They are often mis-shelved because of this. The entire literary world has used "SF" for science Fiction for at least 50 years.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: computer classes

Patron Comment: Would like computer classes! Esp. graphics and photo editing, drawing? creating posters, etc.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: other

Patron Comment: Give a grace period for late returns (to a point). Give more time to pick up holds - a day or two would help!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: branch building

Patron Comment: Expand!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: cell phones

Patron Comment: There are some people who make long phone calls while in the computer area. These are often most distracting. Today the Chinese woman who has been here making calls that last long. Every time I've been here this past 2 months - is at it again. Sign: "no phone calls" needed.

AADL Reply: This comment was submitted anonymously.