What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-09-26
Type: complaint
Regarding: collection

Patron Comment: Why did you transfer all the documentary DVD's down town. This was really stupid who ever made this decision. Please return the documentary DVD's back to Pitsfield.

AADL Reply: Hello there, thanks for contacting us. We are sorry for the inconvenience as we reorganize and refresh the branch nonfiction DVDs; they will be back! What types of nonfiction films would you like to see on the shelf at Pittsfield? Thanks again for taking the time to send this in, and thanks for using your library. -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-09-26
Type: complaint
Regarding: customer service

Patron Comment: Entered the library - 3 staff at desk. Nobody looked up. Nobody. Bad public service - 10 ft look up, 5 ft greet.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-26
Type: general suggestion
Regarding: parking

Patron Comment: The curb parking access on the east side (Traverwood) is unsafe. I saw a mom & her kid walking between the cards & curb & the girl fell. Steps down every so often would help. P.S. The rocks on the slope are going into the street.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-26
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: First off thank you so much for all you do. We have become somewhat dependent on the library since moving to Ann Arbor. It is a fantastic system:) I noticed that there are a lot of times that I go to check out a dvd and while the DVD is check out there is a Blu Ray. I was wondering if the library would ever consider loaning out blu ray players? Thanks

AADL Reply: Hello, thanks for contacting us! We do not currently have plans to circulate Bluray players, but it's a good idea! The price of players is falling fast; you can get refurbished bluray players for $30-$50. Many items are not even being produced on DVD so the transition in the market is underway. Thanks again for your suggestion, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-09-22
Type: complaint
Regarding: other

Patron Comment: Please remove flat tire bicycles......

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-22
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Do you have any adult typing classes coming up?

AADL Reply: AADL is no longer offering public computer classes. However, here are some other local resources you may want to check out: *Ann Arbor Center for Independent Living- available to people who require Assistive Technology to use a computer. Contact Glen Ashlock at 734-971-0277 or glen@aacil.org to determine the appropriate class level and to complete registration materials. http://www.annarborcil.org/offices/assistive-technology/computer-classes/ *Business Computer Skills- offers on-site or self-paced online classes for a fee. http://www.businesscomputerskills.com/location/ann%20arbor.php *Certified Staffing Solutions- offers live online classes with free retakes for a fee. http://www.certstaff.com/classes/schedule+location_id+528.html *Community Education and Recreation- offers online and on-site classes as well as one-on-one instruction for a fee. http://reced.aaps.k12.mi.us/reced.home/rec___ed_home *ONLC Training Center- offers on-site classes as well as one-on-one instruction for a fee. http://www.onlc.com/sched.asp?g=Ann-Arbor-Michigan-Computer-Training-Classes *University of Michigan Turner Senior Resource Center- Assistance for seniors with computers, digital cameras, cell phones and other technology issues. $10/hour. Call 734-998-9353 for an appointment. http://www.med.umich.edu/geriatrics/community/turner.htm *Washtenaw Community College- Computers Don’t Byte class is a 3 day beginning computers course Tuesday-Thursday, 9am-noon every week at the Harriet Street building. No registration, no fee. Call 734-480-9950 for more information. *WyzAnt Tutoring- search for local tutors for one-on-one instruction. Varying experience levels and cost. http://www.wyzant.com/ Additionally, you will find several links to free online computer tutorials here: http://www.aadl.org/handouts. We hope this helps! Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-09-19
Type: compliment
Regarding: customer service

Patron Comment: Kind Library Staff.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-19
Type: complaint
Regarding: noise

Patron Comment: Please advise families to keep silence with their kids. Thank you.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-19
Type: general suggestion
Regarding: parking

Patron Comment: Two sets of steps from the "parking lane" on Traverwood up to the sidewalk would avert potential injuries. Otherwise, patrons need to walk along the street or try to pick their way up a steep slope covered with rocks.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-19
Type: complaint
Regarding: policies

Patron Comment: Hello- I go to the West branch about once every few weeks and about 75% of the time I find the library atmosphere to be disturbed by noisy, uncontrolled children. I got my first library card at age 5 in Detroit and back then (the Jurassic period, I believe) the library was a quiet place for reading and study. Now, most of the time it seems as if I am at a noisy day care or nursery school. Does the Ann Arbor library system have a policy regarding noise? Of course this would also include loud cell phone conversations which I have also heard on occasion but it seems to be the childrens' outdoor voices indoors that I and other customers are subjected to more frequent- ly. Thank you- Bob Merliss 1308 Wines Dr Ann Arbor, MI 48103 (734) 730-7927 Briarbruin@aol.com

AADL Reply: Mr. Merliss, I am sorry that you find the atmosphere at the Library most of the time you use it to be too noisy. The Library's policy regarding noise, any type including cell phone usage, is that noise needs to be consistent with the noise level in that general area. If you have asked staff to request a person who is talking loudly, whether or not it is on a phone, to speak more quietly, and the staff have not done so, then I apologize. We can't always make a person be more quiet, but we can request it of them. The noise of children is a different matter. There is a children's area at West and the branch is a small space. Squealing, laughter, talk, and even crying is likely to be heard throughout the branch. If the noise is prolonged and if the parent appears to be ignoring the noise, please ask library staff to address it with the parent. It is our experience that most people are trying their best to respect others while visiting the Library with their children, and we are so glad that they are at the Library. The public library in Ann Arbor is a much busier place, and consequently noisier, than in the past. In a small library space like West, the level of quiet you remember and desire is nearly impossible to maintain. We do have that type of space in the Downtown Library and in our larger branches. I am very glad that you are a lifelong library user, and I hope that you will consider what I know will be a quiet experience for you Downtown or at one of the other three branches. Sincerely, Josie Parker Director