What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-11-08
Type: AA/Ypsi Reads Feedback
Regarding: - NONE SELECTED -

Patron Comment: I just finished reading Just Mercy. It's one of the most profound books I've ever read, with far reaching implications for everyone in this country, perhaps throughout the world. I think it should be required reading for everyone!

AADL Reply: Thanks for your comment. This was one of the two books in consideration for Ann Arbor/Ypsilanti Reads 2016. It was a difficult choice, but the book has just been chosen for this year's read and is "The Book Of Unknown Americans: A Novel" by Cristina Henriquez Hope you will also enjoy this book. Thanks for your comment. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org

Date Received: 2015-11-06
Type: other
Regarding: branch building

Patron Comment: Thank you for expanding on-site!

AADL Reply: This comment was submitted anonymously.

Date Received: 2015-11-04
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: To whom it may concern I want to learn English as second language. I want to start from beginning. If you have any class that I can attend. Please let me know. And how can enroll the class, all information, please email me. Thanks a lot

AADL Reply: Thank you for contacting AADL! AADL in partnership with the local non-profit Washtenaw Literacy, offers drop-in English as a second language conversation groups according to the following schedule: Mondays, 1-2:30pm at the Pittsfield Branch; Mondays, 7-8:30pm at the Traverwood Branch; Tuesdays 7-8:30pm at the Traverwood Branch; Wednesdays 6-7:30pm at the Malletts Creek branch; and, Fridays, 1-2:30pm at the Malletts Creek branch. For more information on Washtenaw Literacy, please visit their website at http://washtenawliteracy.org/, email them at info@washtenawliteracy.org, or you may call them at (734) 879-1320. AADL also partners with Ann Arbor Public Schools Adult Education program, to offer ESL classes at the Malletts Creek Branch and other locations. For more information, please visit their website at http://www.a2schools.org/Page/7937, email petrini@a2schools.org, or you may call them at (734) 997-1250. Sincerely, Terry Soave Outreach & Neighborhood Services Manager

Date Received: 2015-11-03
Type: other
Regarding: other

Patron Comment: I loved the celtic concert last month at the downtown branch and the art display and the die press paper making station and the fun equipment to use and check out on the first floor. I would love to learn more about the maker room. I love our library! I wish we could get audio through interlibrary loan. thank you so, so much!

AADL Reply: Hi there, so glad you've enjoyed using your library lately! We're just getting started with the Secret Lab, but we do have open Lab hours every friday from 5-8 PM; stop by sometime to find out more! As for audio over interlibrary loan, we don't loan any of our AV materials over MeLcat, because we have a lot of stuff other libraries don't have, and it would be much less available for our patrons. As a result, we can't borrow AV over MelCat either. It's a tradeoff, but it makes sure that the AADL collection is mostly available to AADL users. If there's something you're looking for that we don't have, we'll often buy it if we can! Just use Suggest a Title under Contact Us. Thanks for your feedback, and thanks for using your library! -eli

Date Received: 2015-11-02
Type: reference question
Regarding: - NONE SELECTED -

Patron Comment: Good Morning. I was looking on your site for a school project (WSU MLIS online student). My question is- Do you have a social media policy listed on your website? Thank you.

AADL Reply: Hi there, thanks for asking. We do not have a social media policy; there's nothing about social media that isn't covered by our existing policies. You can see our complete policy manual here: http://www.aadl.org/aboutus/policies/manual Please let us know if you have any other questions, and thanks for your interest. -eli Eli Neiburger Deputy Director Ann Arbor District Library

Date Received: 2015-11-01
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, Could you tell me what do I need to do to attend to the following event? Do I need any registrations? Baby Playgroups Friday November 6, 2015: 10:30 am to 11:30 am -- Traverwood Branch: Program Room Bests, Rumiko

AADL Reply: Thanks for your interest in AADL events. We normally do not have registration for our events. Please just come and enjoy! Hope this is helpful. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org

Date Received: 2015-10-31
Type: other
Regarding: computer classes

Patron Comment: Does the Library sponsor any classes in computer use? I'm looking for instruction in using IMac desktop computer thank you

AADL Reply: Thank you for contacting AADL. We are not currently offering computer instruction on using an iMac. However, you may want to check out Apple support as a resource: https://www.apple.com/support/#macosandsoftware. Sincerely, Terry Soave Outreach & Neighborhood Services

Date Received: 2015-10-30
Type: other
Regarding: storytimes

Patron Comment: Hello, I just wanted to say how sad and disappointed my children where today at your Halloween Story Time. We love this event and have been coming each year for the past 5 years. Our complaint is not the program which is amazing and fund. It is the space that made it difficult to enjoy it. There were too many people there which made it impossible to see or hear anything. It is a good sign that so many people show up but I wish it had been split up in two. We hope something can change so we all can enjoy our favorite library events again. We surely love our Ann Arbor Library and use it every week for various things, Thank you for all your hard work.

AADL Reply: I am so very sorry that you and your children did not enjoy the Halloween Treat Parade event Downtown on Friday. It was very well attended, and we were trying something different this year in an attempt to accommodate the expected large crowd. We did not get it right, and we will take steps to make sure that children can see and hear the storytime and the music next year. We will also talk about how to manage the success of the event better. I do appreciate that you wrote us with your concerns, and I hear your appreciation for the Library in your message. I am taking this seriously, and I believe you will be pleased at the next large event held in our lobby space. Sincerely, Josie Parker Director

Date Received: 2015-10-28
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: I am very happy to have the online wishlist. I would like to tell you a little bit about how I use it and make a couple of wild suggestions. I use the wishlist for books that others have recommended and for books I haven't read yet by an author I like, especially the next book in a series. I look at it on my smart phone at the library to jog my memory or when I don't have time to browse and need to get something to check out quickly. I like that it can highlight ("show me") which items are not checked out, but unfortunately that doesn't persist when I go to the next page of the wishlist. It would be nice if it would stay highlighted until I removed the highlighting. It doesn't really help me to highlight available books if the book is available at Westgate and I'm Downtown. It would be very helpful if I could choose the branch that I am in for highlighting. It would also be neat to sort by call number, since similar call numbers are usually close together physically. For example, if I have 10 pages of wishlist items, and each on each page there is only one item available at the branch, I go back and forth from one end of the library to the other because I can't remember where each is and sort them in my head. Sorting by call number and perhaps only showing books at that branch (rather than highlighting with all of them still taking up space on the list), would save time and save my injured ankle from excessive walking. I have trouble managing the wishlist. If I remove an item from the wishlist when I find it in the library, the list loses its sorting. Then I have to re-sort it and find my place again. If instead, I wait until I'm at a desktop computer to remove the item from the wishlist, I often forget. This means that sometimes I track down a book on my wishlist only to discover it's something I checked out before, but forgot to remove from the wishlist. Or I've inadvertently added a book I've already read to the list. Because some authors' books have similar titles and cover art I've managed to carry a book home and read a chapter before realizing that I've read it before. I wonder if it is technically possible to have some kind of mark on the wishlist if the book is also on my checkout history list? Or even a function to remove all items from the wishlist that are also on the checkout history? (I realize that one would want to look over them first since someone might legitimately want to check out a book that they have already read.) And really pie-in-the-sky... What about a wishlist that automatically adds the next book in a series when the previous book is checked out! That way I'd know that I was ready to read "F is for Fugitive" when I turn in "E is for Evidence." If I've read "Accounting for Murder," and the next in that series, "Murder Makes the Wheels Go Round" is not in the AADL catalog, perhaps it would have a disclaimer next to "Death Shall Overcome," pointing out that while it is the next one available, it is not strictly in order. So here's my wishlist wishlist: 1) Mark available books by branch 2) Make availability mark persistent across pages 3) Sort by call number 4) Show only available items to shorten the list, rather than keeping the same list length with some highlighted 5) Retain sorting and return to same spot after removing an item 6) Mark items on both wishlist and previously checked out list 7) Automatically add next book in series to wishlist Thanks for all the great work on library tech!

AADL Reply: Hello, thanks for contacting us with your detailed and very helpful feedback. We had some of these on our own wishlist wishlist already, but not all! We do have some updates to this feature planned, and your suggestions will be very helpful as we continue to improve the service. Thanks again for taking the time to send this in, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library

Date Received: 2015-10-28
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: In the "Featured Events" column you fail to mention the location of the talk by Prof. Polk. I'm assuming that it is in the basement of the downtown lib. DBS

AADL Reply: Thanks for your interest in AADL events. The discussion on Brain Aging will take place on Wednesday November 4, 2015 from 7:00 pm to 8:30 pm in the Downtown Library: Multi-Purpose Room. Hope this is helpful! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org