What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
We care about what you have to say, and do our best to address each and every concern.
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Search Patron Comments
Type: complaint
Regarding: other
Patron Comment: All meeting in English!
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-24
Type: compliment
Regarding: customer service
Patron Comment: Katie at Info Desk was greatly helpful on new tech; very welcoming! Thanks!
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-24
Type: general suggestion
Regarding: collection
Patron Comment: Give a map, widely dissemited on the various parking options now available & the one way streets.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-24
Type: general suggestion
Regarding: collection
Patron Comment: Could you purchase some small 61 key digital piano to go along with your other music instruments.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-24
Type: general suggestion
Regarding: facility issue
Patron Comment: Choice in drying hands. New machine seems optimum: 1 environmentally friendly. 2. A having a motor that dries hand's fast while minimizing noise. Minimizing decibels is important. Thanks.
AADL Reply: This comment was submitted anonymously.
Date Received: 2013-05-24
Type: general suggestion
Regarding: other
Patron Comment: Is there an easy way for someone who walks with a cane to donate magazines?
AADL Reply: This patron was contacted offline.
Date Received: 2013-05-24
Type: complaint
Regarding: computers
Patron Comment: Fix the computers so that they scroll without the jerky wavy movement!
AADL Reply: Hello, thanks for contacting us. We're sorry that you ran into this trouble. Can you tell us what location, and approximately what time this happened? We do use a different way of computing that offers our patrons high privacy at a sustainable cost; the way that the screen is updated is different, and it can be noticable at peak times. So, to a certain extent, this is simply part of the AADL system, but with your help we can identify if this is worse on some servers or at certain times and see if it can be further optimized. Thanks again for your feedback and patience, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library
Date Received: 2013-05-23
Type: programs and events
Regarding: - NONE SELECTED -
Patron Comment: I was actually just wondering who teaches the computer classes and whether it was possible for someone to suggest a course or volunteer to teach one?
AADL Reply: Thank you for contacting AADL regarding our computer class offerings! AADL computer classes are primarily taught by AADL staff members, but occasionally we will work with a community member or organization, depending on the subject matter. We always welcome suggestions! Please feel free to contact me directly with yours. I'm happy to talk with you further, anytime. Sincerely, Terry Soave | (734) 327-8327 | Outreach & Neighborhood Services Manager
Date Received: 2013-05-22
Type: other
Regarding: room rental
Patron Comment: Hello I was wondering if you could tell me more about your facility. I am looking for information about having a event here. When I did a online search it said you do wedding receptions, Yes? How many people can your location hold? What is included in the pricing? How many hours are included? Who does the catering? clean up? Alcohol allowed? Any up charges? Any discounts? Do you do any discounts for booking in advance? Or any other specials when it comes to pricing? Thank you for your time.
AADL Reply: Thank you for your interest in the facilities of the Ann Arbor District Library. We have rental space in most of our facilities however, Library meeting rooms are not available for religious services or social events. Karen Wilson, Administrative Assistant
Date Received: 2013-05-20
Type: other
Regarding: other
Patron Comment: What is the Minecrafters Guild server adress?
AADL Reply: Hi there! You can reach our minecraft server at minecraft.aadl.org . That will take your web browser to the AADL minecraft blog, or take your Minecraft client right to the server. Enjoy, and thanks for playing! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library
