What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-11-19
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: Hi! I think I've complained about this before, but the problem doesn't seem to have been fixed. Today, in my advanced age (49, LOL), I couldn't remember if books were checked out for a month, or for 4 weeks. Unfortunately, after many minutes of looking, I never found this answer on your website. I even ran 2 searches with the "Search the Site" feature and was unsuccessful. Why is it so difficult to find out the checkout policies for library materials? There is no information on the "Policies" page, and no link to a page containing the checkout duration for various materials. This type of information (or a link) should be plastered in several different logical (and even seemingly illogical) places on the site, such as a patron's checkout history, current checkout list, in the Policies, etc. etc. etc. Why isn't a link for this absolutely critical information in the footer of every page on the website, with all the other links? AADL seems to be very progressive, yet I can't believe that AADL makes it so difficult to find information on the checkout policy. Thanks, and keep up the usually really good work!

AADL Reply: Hi there, we're sorry this was so difficult to find! First, to answer your question, the loan period on books is 4 weeks. Here are some of the places you can find this information: - on every item, when you look at the list of copies, the loan period for each item is shown. - from the catalog page, you can click 'using your library card' and the load period is right at the top. - the bottom of the circulation policies page is a link to that using your library card page. (loan periods are not board-approved library policy, they are procedure that is subject to change) However, I've just added "How do I check stuff out" to the footer at the bottom of every page. Would that have helped you? And just curious, do you recall the search terms you used? As library staff, it's always hard to see beyond our own terminology, and I thank you for your patience and feedback. Thanks as well for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-11-19
Type: other
Regarding: - NONE SELECTED -

Patron Comment: I have requests on several books that I asked to be available at Westgate. What is going to happen now to my requests as they become available? Where will I be able to get them?

AADL Reply: Your requests will be available at the Pittsfield Branch. Your notice that items are ready for pick-up will indicate that your items are ready at Pittsfield. Regards, Josie Parker


Date Received: 2015-11-19
Type: other
Regarding: - NONE SELECTED -

Patron Comment: I was wondering if non-residents of Ann Arbor may use the library for the purpose of reading there and/or using the computer. Also does the library on 343 S. 5th Avenue have a public telephone? Thank you.

AADL Reply: Anyone is welcome to use the public library in Ann Arbor and read library materials on site, and with a valid photo ID our computers are available to the general public regardless of residency status. We do not have public telephones at any of our locations. Sincerely, Josie Parker Director


Date Received: 2015-11-18
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hello, I have a lot of requested items that I have been waiting on for awhile now, however they are unfortunately set to the pick up location of the West Branch. I was wondering if I would loose my spot on the waiting list since the branch is closing for renovations or if I could possibly pick it up at a different location instead?

AADL Reply: All requested items set to pick up at Westgate will be available at Pittsfield beginning November 21. You do not need to change anything unless you prefer a different pick up location. It is not possible to change the pick up location until the Hold is available. When you receive the notice that a Hold is ready, then you can request it be sent to a different location. Thanks for the message, and let us know if we can be of further assistance. Regards, Josie Parker


Date Received: 2015-11-17
Type: complaint
Regarding: catalog/searching

Patron Comment: Please don't change your cataloging away from the Dewey decimal system. I enjoy going to the library but will stop it that system is implemented.

AADL Reply: While we are looking at alternative ways of displaying non-fiction materials, nothing we might choose to do would result in a sudden elimination of the Dewey System. I do hope that you would continue to enjoy using the public library no matter what changes might be made in the cataloging. Thanks for letting us know of your concerns. Sincerely, Josie Parker Director


Date Received: 2015-11-17
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hi, West is my default location to pick up requested books, but obviously I need to change that for when the library closes. It doesn't seem as if I am able to do that from my computer. Please let me know how I would change the books in the current request queue to Pittsfield or let me know how to do it. I don't want to lose my place in line. Thanks very much,

AADL Reply: It isn't possible to change a pick up location until you receive your notice that the Holds are ready. All Holds normally held at Westgate, will go to Pittsfield after November 20 unless you do decide to choose a different location. You won't lose your place in line unless you cancel your request. Thanks, Josie Parker


Date Received: 2015-11-17
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Is this Friday, November 20, 2015 the last day to pick up books, dvd's or etc at the West Branch Library until it opens again in 2016? Will all pick ups be redirected to the Pittsfield Library. When will work begin on the West Branch Library? Is there an estimated date for the reopening? We will miss West Branch, but excited for the reopening of the new and larger version of West Branch, especially having a cafe located inside and everything else! Thank you, Patricia Freer pafreer@gmail.com

AADL Reply: I am glad that you are excited about the expansion of Westgate, so are we! Any items on Hold at Westgate not picked up by 9:00 PM on Friday evening will be available at Pittsfield on Saturday. All Holds in the queue for Westgate will be redirected to Pittsfield after November 20. Work will begin on the expansion later in November, and while we do not have a date for the reopening, we are planning for early summer. Thanks for the note. We are sending an email newsletter out later this week, and it will contain an opportunity to opt into email alerts about the progress of work on Westgate. Josie Parker Director


Date Received: 2015-11-17
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Question: I have been on the WESTGATE website. I am all in favor of the expansion/closedown. BUT, no information about when I start going to Pittsfield to pick up materials, etc. I called tonight and staff is wonderful but agreed with me....not enough information. Just trying to avoid miscommunication among elderly patrons who might be a bit confused when Saturday rolls around and the branch is CLOSED! I read about refreshments, length of closure, etc.......but not much info about when my account will read: PITTSFIELD PICKUP. Thanx....just want better communication. IE, When will it say PICKUP AT PITTSFIELD?? The parking there is so limited many of us wish to change to downtown.....where does it tell me I can do that?? thanx for your information....carolyn knake Please forward to Josie. I have looked high and low and can't find adequate info.....

AADL Reply: Hello, We are sorry if you are not getting the information regarding the closure of West in a timely manner. All Hold items that are not picked up by Friday evening at 9:00 PM will be available on Saturday at Pittsfield. The default location of Holds for those persons who originally selected Westgate will be Pittsfield. It is not possible to change the default on items in the queue, but once you receive a notice that a Hold is available, you may change the pickup location to any of the other locations, including Downtown. Thanks for the email, and I hope that I have answered your questions. We will be sending out an email newsletter regarding Westgate this week, and you will be able to receive updates on the construction if you so choose. Regards, Josie


Date Received: 2015-11-15
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hi. I was wondering that since the Westgate branch is closing for a while, what was going to happen to all the books I had already requested for pick up there? I couldn't figure out if there was a way to transfer were I wanted to pick them up with out canceling my hold and rerequesting back at the end of the list.

AADL Reply: The Westgate Hold items will be available at Pittsfield. It isn't possible to change the pickup location on an Outstanding Hold item, but when you receive the message that your item is ready for pick-up, you can contact us and we will send it to your preferred location. Thanks, Josie Parker


Date Received: 2015-11-14
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Since the west location will be closing soon where do I pick up books I have requested there? Thanks

AADL Reply: The Westgate Holds will be located at Pittsfield after November 20. It is not possible to change the pickup location on Outstanding hold items, but when you receive the notice that your Hold is available, you may contact us and we will send the item to the location of your choice if it is not Pittsfield. Thanks, Josie Parker