What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-02-17
Type: other
Regarding: computer classes

Patron Comment: I very much appreciated a class in Google Drive. Are there any other computer or electronic device classes being scheduled? Thank you.

AADL Reply: Thanks for asking about computer classes at AADL! We are not offering computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-02-16
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hi, my name is Zoë Miller, and I'm emailing as part of the University of Michigan's Prison Creative Arts Project. Soon we'll be releasing our 6th volume of our annual literary review by Michigan prisoners. We want to spread the word as much as possible, and were hoping to get an advertising space online or in print. It is a graphic explaining our celebration of the release of The Sky is On Fire, After All - Prison Creative Art Project’s Annual Literary Review by Michigan Prisoners, Vol. 6. An annual collection of Michigan's best creative writing, PCAP’s Michigan Review of Prisoner Creative Writing seeks to showcase the talent and diversity of the writers within the state’s correctional facilities. The review features writing from both beginning and experienced writers - writing that comes from the heart, and that is unique, well-crafted, and lively. The night will kick off with a reading of selections from the book by friends and family of contributing authors. PCAP volunteers and staff will be present to answer questions about the organization. Complimentary snacks and beverages, as well as a merchandise table to purchase the book. Donations welcome. Contact: PCAPlitreview2014@gmail.com Please let me know if that is a possibility, Thanks! Zoë

AADL Reply: Hi Zoe! Thanks for thinking of aadl.org as a place to help get the word out about your publication and event. We're happy to let you know that a blog was posted to our site today!: http://www.aadl.org/node/254822. We hope this helps and congratulations on another publication! Terry Soave, Outreach & Neighborhood Services Manager


Date Received: 2014-02-15
Type: complaint
Regarding: collection

Patron Comment: Please do something about the amount of people who are placing phone calls. I come here to get work done in peace and quiet (the purpose of the library.)

AADL Reply: I regret that someones phone conversation disturbed your work at the Library. We do ask persons on phones whose voices are louder than the general noise level of an area to take the call elsewhere. If you alert someone on staff next time, they will be happy to intercede for you. Sincerely, Josie Parker Director


Date Received: 2014-02-14
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Hello, I'm going to start working at Timothy C Hauenstein Reynolds Township Library in Howard City and we were thinking of doing a similiar posting to that of your summer game that you did last year. After watching the seminar, we love the idea of hosting a summer reading program and was looking on having it so that users could receive badges and participate in various other related activities. I was wondering if you could point me in the right direction on what steps need to be carried out for this to occur. Is there a program that is used in relation to creating/maintaining the badges? If so is there a cost/specific specifications needed? Is there coding involved or is it something from a template? Any additional information would be appreciated. Thank you in advance,

AADL Reply: Hi there, Nick, thanks for your interest! Our Summer Game is powered by a module we developed for Drupal, the open-source CMS that runs our site. You can download our summer game module here: http://github.com/aadl But you'll need Drupal, and a lot of geekery to make it work. You can read some more about under the hood here: http://aadl.org/devblog and a great series of posts by a local player here: https://thatklickitat.wordpress.com/category/aadls-summer-game/ But one tool that makes it a lot easier to get started is Mozilla's Open Badges System: http://openbadges.org/ Take a look at that, and if you'd like to talk further, I'd be happy to set up a call to discuss further. Thanks for your interest, and good luck with your project! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-02-09
Type: other
Regarding: computer classes

Patron Comment: Do you offer any classes for excel?

AADL Reply: Thanks for asking about computer classes at AADL! We are not offering computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-02-08
Type: compliment
Regarding: compliment

Patron Comment: Congratulations on being a FIVE STAR library. Priscilla R. Fisher

AADL Reply: Thank you very much. Josie Parker Director


Date Received: 2014-02-08
Type: other
Regarding: exhibits/displays

Patron Comment: Any chance to have another exhibit at the Library or one of the branches? Thanks

AADL Reply: Thank you for contacting AADL about exhibiting your artwork at either the Downtown or Malletts Creek Branch location! You may go here: http://www.aadl.org/events/exhibits, for more information on our exhibits program, to review the current schedule, and to download an application. If you have any further questions, please don't hesitate to contact me directly at (734) 327-8327. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-02-07
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: It would be cool to be able to sort by the status of items in the queue in ones account. ;-)

AADL Reply: Hello, thanks for your suggestion! We will add it to the list and add this in for a future update. Thanks again for taking the time to send in your idea, and thanks for using your library! -eli Eli Neiburger Associate Director for IT & Production Ann Arbor District Library


Date Received: 2014-02-06
Type: general suggestion
Regarding: holds

Patron Comment: I'd like to see a "delay" feature on Requested Items. Several scenarios for this. 1) I get on the list for DVDs hopefully close to release date. I'm sometimes 350 out of 400. I have no idea if you're going to buy 10 or 40, nor how fast people return them. All of a sudden I have 3 at once and don't want them all. 2) When things become available, I'm out of town. Have to requeue to the bottom of the pile. 3) That book I wanted just came in. 1,000 pages. I'm either in the middle of one or I start this one and ANOTHER one comes in. The feature would basically pop someone down on the list IF they checked the delay status. I'm up next for a DVD, system checks "delay", goes to the next person AND puts me at the top of the list waiting. Keeps doing that until I uncheck the box. Ideally, I could delay everything or just some things. And, I could delay it before it's available, which wouldn't drop me down unless it became available, or after I'm notified. This would help people on summer break, business trips, etc as well as those overwhelmed with sudden availability. You should know how many Requested Items go unclaimed, so you're staff has to take them back off the shelf and route them to the next person. Much of this is likely due to an inability to pick the item up and overwhelmed with things to read/watch. If you have further questions about this idea, please don't hesitate to ask. Thank you.

AADL Reply: Hello, thanks for contacting us. We would love to offer this feature, often called "Frozen Holds", exactly as you suggest. Our system offers a feature called Frozen Holds, but it also says in the documentation essentially "this doesn't work right." So the service cannot be deployed at this time as it can't be counted on to actually work in our testing. However, this feature is at the top of our list, and we are evaluating a new system that does offer this feature in a usable fashion. We're still many months away from making the switch, but know that we want to offer this feature and we will as soon as it works! Thanks very much for your time, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-02-04
Type: other
Regarding: other

Patron Comment: Hi Sir/Madam, I am an employee in University of Michigan Health System and currently I am taking an online graduate course that requires a proctor when I take my exams which are scheduled on Tuesdays, 2/11, 3/18, and 5/6. One of the requirements is "Individual active in the educational field (elementary, secondary, or college) as a teacher, a counselor, librarian, extension agent, or an administrator at any level". I am wondering if there any librarian is available to sign in and off for my exam?

AADL Reply: Thank you for your question. Currently, the AADL does not offer a proctoring service. However, Washtenaw Community College does offer proctoring. You may find more information about that here: http://www.ncta-testing.org/cctc/find.php?sid=276. I hope this helps! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager