What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2013-11-01
Type: compliment
Regarding: other

Patron Comment: I love your services.

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-11-01
Type: complaint
Regarding: other

Patron Comment: For several Sunday's I have found the Review section of the NYT (Sunday) missing. I know that the magazine section is kept at the desk. I think the Review ought to be kept there also.

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-11-01
Type: general suggestion
Regarding: other

Patron Comment: I was sorry to see the "you are beautiful" sticker gone from the 1st floor ladies room bathroom mirror. It sent everyone out with a smile. This type of sticker should be mandatory in all public buildings. It always made my day!

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-10-28
Type: other
Regarding: other

Patron Comment: Do you take (intact) wooden children's puzzles for donation? Either for sale or children's library, I don't care...just want them to go to a good home.

AADL Reply: Yes, puzzle donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2013-10-25
Type: other
Regarding: other

Patron Comment: The Provincetown, Mass., Public Library has become a publisher of e-books. The library did a test run last April with Laura Shabott, a local author. The title of her e-book is Confessions of an E-Book Virgin. Library director Cheryl Napsha told PW, “Laura’s book is a self-published book about how to self-publish a book. What better way to begin our endeavor than with a work close to our hearts?” The software, iBooks Author and Adobe Creative Suite, cost about $3,000. The library has bought 100 ISBNs and 21 barcodes for $1,415. Other costs are in staff time. The graphic design department at Cape Cod Tech helps with the cover designs.

AADL Reply: Hello there, thanks for contacting us. We actually have a team working on this and hope to launch a similar service soon. Thanks very much for your interest, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2013-10-24
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hi, I am very interested in attending the genealogy program tonight but due to a schedule conflict can not attend. I was wondering if you see this event happening again in the future? Thank you,

AADL Reply: We've been offering a Genealogy Research class periodically. However, we don't have anything definitive on the calendar for another one just yet. Classes and events are posted on our website at aadl.org/events, if you want to check back. You'll also find all of our class handouts, including the Genealogy Research handout, at aadl.org/handouts. Maybe in the meantime, this may answer some of your questions. Thanks for your question and thanks for using the library! Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2013-10-24
Type: other
Regarding: other

Patron Comment: Do you take book donations? I have a bunch of best seller, hard cover mystery/thriller books and I'd rather donate somewhere instead of Goodwill. Thank you!

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2013-10-23
Type: general suggestion
Regarding: computer classes

Patron Comment: Can you run a typing/keyboard class please. So many kids do not know how to type. I've been looking for a class. Online requires too much discipline for kids.

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-10-23
Type: compliment
Regarding: other

Patron Comment: Best library ever. Don't change.

AADL Reply: This comment was submitted anonymously.


Date Received: 2013-10-23
Type: general suggestion
Regarding: other

Patron Comment: Please make the pop vending machine function properly, or accept responsibility for refunds without invoking the necessity of forms and bureaucracy. We're talking about $.35 here!

AADL Reply: This comment was submitted anonymously.