What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-08-27
Type: complaint
Regarding: programs & events

Patron Comment: Aaaieee! The library is filled with screaming kids everywhere! I am fleeing - it is too stressful here. What did you do? It's normally totally peaceful here. Help!!!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: collection

Patron Comment: You use "SCI" abbreviation for both Youth Science and for Science Fiction DVDs. They are often mis-shelved because of this. The entire literary world has used "SF" for science Fiction for at least 50 years.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: computer classes

Patron Comment: Would like computer classes! Esp. graphics and photo editing, drawing? creating posters, etc.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: other

Patron Comment: Give a grace period for late returns (to a point). Give more time to pick up holds - a day or two would help!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: branch building

Patron Comment: Expand!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: general suggestion
Regarding: cell phones

Patron Comment: There are some people who make long phone calls while in the computer area. These are often most distracting. Today the Chinese woman who has been here making calls that last long. Every time I've been here this past 2 months - is at it again. Sign: "no phone calls" needed.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: complaint
Regarding: cell phones

Patron Comment: Please stop the cell phone calls and eating in the computer area. Also too many kids around one computer and they talk too much while people are trying to concentrate on their work. Too disruptive!!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: complaint
Regarding: noise

Patron Comment: Why do you let children and their parents run through the library, yelling, talking loud like a playground. A library is a place to study and read in quiet. Some rules should be put in place. It's way too noisy in here! Thank you.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: compliment
Regarding: other

Patron Comment: Staff very nice, good selection of books.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-08-27
Type: complaint
Regarding: noise

Patron Comment: The noise, stinch in the computer lab is unacceptable! Some of us are serious job searchers who are looking for work but not able to afford a computer yet. 95% of people are loud, rude, talk constantly on cell phones, curse! and not 1 library staff addresses it! A disgrace!

AADL Reply: This comment was submitted anonymously.