What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-10-14
Type: complaint
Regarding: branch building

Patron Comment: How many more weeks or months will it be before Mallett's Creek branch finds an electrician who can change a fuse and get the library back to usual hours? Those of us who can't get there before six are facing fines and losing books on our holds lists that we waited many months for because they are sent back if we don't pick them up on time. This is a ridiculous situation.

AADL Reply: I am very sorry for the inconvenience, and if it were as simple a matter as the one you describe then we wouldn't be having any discussion at all. It is not necessary for you to miss your Hold items or to accrue fines due to the early closure of Malletts Creek. Please call us at 327-4219 and we can help you to choose another pickup location for your materials until we have the electrical problem repaired at Malletts Creek. I will also have your account reviewed and any fines accrued during the time Malletts has been closing early will be waived. Getting Mallets Creek back to normal hours is a priority for us, and I am very sorry that the early closure has inconvenienced you and so many others. However, I am glad to have such affirmation as to how much the Library is valued. Sincerely, Josie Parker Director


Date Received: 2015-10-14
Type: branch expansion comments
Regarding: - NONE SELECTED -

Patron Comment: Where will our West Branch Library holds go when the West branch is under construction? Will there be a book return outside the present location during construction? Carol Slomiany

AADL Reply: Holds for Westgate will default to Pittsfield Branch if you do not choose to have them sent elsewhere. If you have items on Hold and you want to make sure they go to a location other than Pittsfield, please call us at 327-4219 and we will change the pickup location while we have you on the phone. There will not be a book return at the construction site. You may return materials to any of the other four library locations during the construction period for the expansion of Westgate. Thank you for your questions. Sincerely, Josie Parker Director


Date Received: 2015-10-13
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: Hello, Simple question: for how long may DVDs be checked out? Thank you.

AADL Reply: Thanks for your question. The checkout period for DVDs checked out from AADL, is one week. The checkout period for described narration DVDs checked out from the WLBPD@AADL, is 60 days. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2015-10-12
Type: other
Regarding: other

Patron Comment: I have approximately 15 boxrs of lightly used paperback books, mystery, romance, and science fiction/fantasy. Would you like them? And if so, where should they go? I also have several items like a binocular microscope, slide viewers, and a lighted globe. My daughter has said you might be interested in them also...Is that right?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell the receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. We appreciate the offer of materials other than books and that information has been passed on to staff who manage the tools collection. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-10-12
Type: other
Regarding: branch building

Patron Comment: When do you expect the lighting at Mallets Creek to be repaired? Why is it taking so long to repair? Thank you.

AADL Reply: We hope to have the lighting repaired this month. We are waiting on delivery of parts that are being shipped from the west coast and are currently in a distribution center in Chicago. We understand the inconvenience, but are working as hard as we can to get Malletts Creek back on a regular schedule. Thank you for your patience. Sincerely, Josie Parker Director


Date Received: 2015-10-09
Type: complaint
Regarding: branch building

Patron Comment: The Mallet's Creek early closing is stretching into weeks. The engineer in me is trying to understand what exactly is the issue. Most parking lot lights work either on a photoelectric sensor or a timer. It's hard to grasp how a mulfunction in either of these could take so long to rectify. What is the missing element to going back to the regular schedule?

AADL Reply: Thanks for the question, and I appreciate your patience. The battery backup system failed, and once a fix was determined the batteries needed to be ordered. There are 15 of them, and they are sitting on a truck in a distribution center outside Chicago because of weight restrictions. Apparently, they can travel across the country on a truck, but not into Michigan. The company doing the repair is working to get them delivered and once they are, they will be installed and we will have exterior lights and will go back to the regular schedule. I am very sorry for the inconvenience. It is very frustrating to us as well, but we will have it repaired as soon as possible. Sincerely, Josie Parker


Date Received: 2015-10-08
Type: other
Regarding: other

Patron Comment: I have some cookbooks and craft books that had belonged to my mother. I was wondering if you would like to have them?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-10-08
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: I just discovered there is a reciprocal program at other libraries, where you can show your Library card from your own library and borrow items from these reciprocal libraries. Ypsilanti library is one of these libraries. I was rather disappointed when I saw that Ann Arbor Library was not listed. While MelCat is great, when I see that a book is available at another nearby library, it would be quicker and easier for me to just go check it out myself. Please consider participating in this program. From http://www.ypsilibrary.org/using-library/library-card Reciprocal Cards The Ypsilanti District Library participates in The Library Network (TLN) cooperative. If your home library is part of TLN, and offers reciprocal borrowing privileges and you are a patron in good standing at your home library, you are eligible to use your card at any YDL location. To use YDL’s services (check out books, cds, and dvds; use the computers, etc.), you need to bring in your home library card along with valid photo identification (driver’s license, passport, state identification) with your current address.

AADL Reply: Thank you for the suggestion. Regards, Josie Parker Director


Date Received: 2015-10-08
Type: compliment
Regarding: other

Patron Comment: I love the tomato, zucchini, peppers garden that was at the library parking lot! Please do this every year! Perhaps eggplant and herbs as well.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-07
Type: complaint
Regarding: parking

Patron Comment: I went to the Pittsfield branch Tuesday Oct. 6 at 2PM and couldn't find a parking space. I was told to go to the Ice Cube for parking. This location did not provide enough parking to hold large scale events, whatever was going on. Using the Ice Cube parking lot is not acceptable as it is a substantial distance. This facility should be giving priority to individuals instead of groups. If this practice is to continue then the location needs to double its parking spaces. I for one view the library as a facility for individuals first, small group activities second and not at all for large groups. BTW #1: Is the staff required to park at the Ice Cube? They should be. BTW #2: Did the large group pay for this usage? It should have.

AADL Reply: I am sorry, sir, that you were inconvenienced by a lack of parking at the Pittsfield Branch and that you found the overflow parking option unacceptable to you. The library branch is equally available to all comers at all times. When we know that our events or the use of the building by others may fill up our available parking spaces, we have a great relationship with our neighbors at the Ice Cube and are fortunate that when they do not have capacity events, we can direct overflow parking to their lot. Again, I am sorry that our accommodation was not acceptable to you, and I do hope that you feel better served on your next visit to Pittsfield. I am very glad to know that you place such a high value on the use of the public library. Sincerely, Josie Parker Director