What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-10-14
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: Really I have a question - Does AADL offer online foreign language classes - like Mango or Rosetta Stone?

AADL Reply: Hello there, thanks for contacting us. We do not currently have a language learning database for adults, although we do have an extensive collection of language learning materials for checkout: http://www.aadl.org/catalog/browse/toplanguages You can check the Language Learning link under each of those languages to see what's in the collection. Rosetta Stone has recently resumed selling to libraries, so we will be investigating that product again. What languages would you be most interested in learning? Thanks again for your feedback, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-10-14
Type: general suggestion
Regarding: other

Patron Comment: Do you have guidelines for donating materials to the library's? Thanks, Joyce

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. For information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. Thank you.


Date Received: 2014-10-13
Type: general suggestion
Regarding: maintenance

Patron Comment: Install hand sanitizers.An inexpensive way to prevent the spread of germs especially now that flu season is upon us. Also the hot water in the downtown library in the first floor women's bathroom is very, very hot. While i I was in there, a woman started washing her hands and exclaimed as to how hot the water was. A lawsuit waiting to happen.

AADL Reply: Thank you very much for your recommendations and we will check the water temperature in that restroom. Regards, Josie Parker Director


Date Received: 2014-10-11
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: I have questions about the music tools collection. Recently I've noticed that some items have minimum ages listed on the tags. I'm thinking particularly about the Chroma-Notes which are currently tagged for ages 10 and up, although I have also noticed music tools for ages 16 and up. I know that children under 3 are not supposed to have small objects that could be swallowed or toys that could easily break into small parts. Also, powerful magnets are labelled for 14 and up. Are Chroma-Notes dangerous to children? If so, how? The only reason that I could easily imagine that they might not be safe children is lead paint or some other heavy metal contamination. Or are children dangerous to the Chroma-Notes? It seems unlikely, considering their construction. They also seem designed with bright colors to appeal to children. The 16 and up instruments do seem more delicate and aimed for older children and adults, although 16 seems extreme considering that we trust them to drive cars by that age. If the reasoning is indeed that children under 10 are dangerous to the Chroma-Notes, made of plastic and metal, it seems inconsistent with allowing children to have access to library books, made of delicate paper. Could someone help me understand the rationale? Thank you.

AADL Reply: Hello there, thanks for your interest. Chroma-notes are not dangerous to children; it's more that children are dangerous to Chroma-notes. While they are very sturdy, they can be fairly readily be banged permanently out of tune if they are hit together. Our age ranges are just a recommendation; they are not enforced in any way at checkout. We have feedback from parents who are asking if items are intended for toddlers, and chroma notes are not a good fit for unsupervised preschoolers. Most of the 16 and up items are more because of complexity and requirements of prior experience than danger. I hope this helps; let me know if you have any other questions, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-10-11
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, I am interested in your computer class offerings, particularly those offered by Game Start at the Downtown Branch. I am not a cardholder, as I am not a resident of the AA School District. Am I able to register for computer classes without buying a non-resident card? Thanks for your time!

AADL Reply: Thanks for your interest in AADL events. No need to register for Game Start computer sessions - there is no registration and AADL events are always open to everyone. Enjoy! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-10-10
Type: general suggestion
Regarding: Technical Enhancement

Patron Comment: The computers on the second floor could us an Adobe Flash update. It just crashed Chrome for a couple of minutes and Firefox is now blocking it because it is "outdated". Thanks!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-10-10
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: What are the possible books for the Ann Arbor/Ypsilanti Reads program this winter?

AADL Reply: Thanks for your interest in Ann Arbor/Ypsilanti Reads. The two books that are finalists this year are: We Need New Names by NoViolet Bulawayo and and A Tale For The Time Being by Ruth Ozeki Information about both titles may be found on and Ann Arbor/Ypsilanti Reads website at aaypsiireads.org Hope this is helpful! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-10-09
Type: general suggestion
Regarding: computers

Patron Comment: Have computer system assign us to nearby computer, when available, not the far away enclosed "computer Training" group.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-10-07
Type: WLBPD
Regarding: - NONE SELECTED -

Patron Comment: I can't get the WLBPD online catalog to load. The national catalog loads just fine, but yours just times out. Are you having a problem? It's been two days now, and it still doesn't work, where it worked just fine last week. I'm on a MacBook Pro, running the Chrome browser. Thank you for your time.

AADL Reply: Thank you for reporting this issue, as we were unaware of the problem. The catalog you're trying to access is actually the catalog of the Braille and Talking Book Library in Lansing. We've reported the problem to the BTBL, but we haven't been given a timeline of when it will be fixed. In the meantime, if you'd like to order some books, please feel free to give us a call at (734) 327-4224. We're always happy to assist you with searching and/or placing an order. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-10-06
Type: general suggestion
Regarding: facility issue

Patron Comment: Loosen the spring on the trash can in lavatory so paper, etc. can go in instead of springing out onto the floor. Lavatory was clean! Thank you.

AADL Reply: This comment was submitted anonymously.