What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2014-11-25
Type: complaint
Regarding: parking

Patron Comment: Good morning, I thought you had an arrangement with the paid parking lot next to you, that for people dropping off books, so only there for a few minutes, the parking lot charge would be waived. I was there on Saturday to drop off books, ran in to a friend in the lobby of the library and we chatted for 5 minutes, and so by the time I got back in my car in the underground garage and to the gate to get out of the garage it had been 12 minutes (as I can see printed on my parking ticket receipt). I was charged $1.20. I could see there were a few metered spots in front of the library on 5th but they were all full. There's the free parking along the post office but I know they want that to be only for post office business, but that is going to be where I park since its crazy to pay $1.20 to keep a book from being overdue $.10. Thanks for working on this, -Jillian

AADL Reply: Jillian, My apologies for not getting to this sooner. I was out of town Thanksgiving week when this came through and I forgot it! The AADL does not have any arrangements with Republic parking regarding a grace period. I believe that all of the parking decks in AA have a ten minute grace period, but it has nothing to do with the AADL. There are two spaces on William Street on the south side of the Downtown Library that are free, short-term spaces adjacent to the exterior drop box and all of the parking at the other four locations is free. I am sorry that this happened. Josie


Date Received: 2014-11-25
Type: other
Regarding: inquiry from other institution

Patron Comment: Good day, Mrs.Josie Parker, My name is . I am russian journalist. I am writting now a little article for the web-site of the journal GEO (rissian edition) about the history of fairy doors` appearance. Please help us. If it`s possible, please, send us the photo of a fairy door in your library which we`ll be able to publish together with an article on our web-site. The russian readers will be very grateful to you. Thank you in advance for your help. Best regards

AADL Reply: Hello, Irina, thanks for contacting us. Here are some photos you are free to use: http://www.aadl.org/files/images/fairy%20door http://thatklickitat.files.wordpress.com/2012/10/2012-08-08_20-07-12_565.jpg https://farm4.staticflickr.com/3548/3416349585_c37841c45a.jpg Let us know if you need anything else, and thanks for your interest! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-11-22
Type: complaint
Regarding: other

Patron Comment: Greetings, I really like the idea for the small aquarium wall at your Mallot's Creek location. I am concerned that the habitat is not sufficient for the sea snake style life in there. I am no expert on this but my feeling tells me the life is in distress as it kept trying to find more space and was running into the side of the tank repeatedly during my visit. There is not a good hiding place for it. Has anyone consulted an expert on this? Please check this out and move the life to a better environment if need be. I have never written a note like this, that will likely land me on some list! However, I firmly believe that if you confine life for the purposes of entertainment, it should be under the best possible circumstances. Please check to make sure the larger life has not outgrown the habitat. Thank you :)

AADL Reply: Ms. Berry, Thank you very much for bringing your concerns to our attention. The aquariums at Malletts Creek and Downtown are managed and maintained by a service that the AADL has used for over a decade. I will bring your question about the seasnake's habitat at Malletts Creek to their attention. Sincerely, Josie Parker Director


Date Received: 2014-11-20
Type: other
Regarding: other

Patron Comment: Hello, My name is William. I am a student at Washtenaw Community College and am strongly considering a career as a librarian. Before I make this decision, I want to make sure I know what is actually involved in this career. Would somebody from the staff be willing to meet with me for an interview so I could ask some questions about their career? Best Regards

AADL Reply: If you call 327-8311 my assistant will be happy to make an appointment for you to speak with me. Regards, Josie Parker Director


Date Received: 2014-11-17
Type: complaint
Regarding: branch building

Patron Comment: Hi there, I am a frequent library patron, especially at your Traverwood branch. I came today and got all my work set up in that area by the fireplace, by those nice, big windows. Settling in to do my work, the snow is drifting silently to the ground... and the soft hum of the window shades lowering takes away all my work light... Upon asking the front desk why it happened, a new woman was very helpful and said she thinks they are on a timer, and another woman didn't even look at me and said, "We don't control it here." My suggestion is to either a) allow the librarians here to make adjustments to the shades, depending on the usage/request of the patrons, and/or b) make regular adjustments for changes that are seasonal and weather dependent. Not only does it help ME do my work, extra sunlight in the winter may help you, your staff, and our community avoid some of the less pleasant winter affects of Seasonal Affective Disorder. :) Thank you for considering my suggestion, and please do follow up via e-mail or phone to let me know that you received this, and whether and in what ways you will choose to respond to my request. Much appreciated! Warmly and with sincerity.

AADL Reply: I am very glad that you use the Traverwood Branch for your work. It is a lovely setting, and was designed for exactly what you do there. I apologize if the shade system is problematic for you. We have had challenges with the sensor system that is supposed to keep the sunshine from being a problem for those reading or working with digital screens. Your suggestions are some that we are considering, and hopefully, we will soon have a solution that works for the majority of patrons. Sincerely, Josie Parker Director


Date Received: 2014-11-16
Type: complaint
Regarding: cell phones

Patron Comment: Man with cap with red X and black jacket was talking very loud on cell phone. I asked desk to tell him to stop but desk person did nothing. He then talked to his fat buddy --grey sweatshirt with cig in his mouth. buddy said mind your own business as I glanced at him. I hate being disturbed on Sundays at the Main Library. I have not been here when someone is gabbing on a cell phone. please set security up here on Sundays. Thanks.

AADL Reply: I am very sorry that you were disturbed by someone talking too loudly while you were in the Library. We do have Security on staff Downtown on Sundays, and at anytime when you are in the Library, you may ask someone at a service desk to assist you if you feel that others are violating our use policies. Security can, and will, ask people to lower their voices. Sincerely, Josie Parker Director


Date Received: 2014-11-16
Type: complaint
Regarding: cell phones

Patron Comment: How should Public Libraries Handle Cell Phone Usage? by Caroline Ochalek on January 7, 2013 6 One of my biggest pet peeves is people having cell phone conversations in public places… especially where people are in a smaller confined space, like a supermarket or the gym. To me, using your cell phone to have a conversation in a public space shows a complete disregard for the people around you. Unfortunately, cell phone use has permeated public libraries. Adults, in my experience, are the most frequent abusers of cell phones in the library. I have seen adults move from the adult section of the library to the youth section to have a cell phone conversation. Adults have used cell phones right in front of me, when I am sitting at the reference desk, to call family members or friends asking about what items they were supposed to pick up. The youth patrons I have seen communicating on cell phones are usually speaking with caregivers or parents to communicate whereabouts. While I have no doubt that all of these conversations are important to the people who are having them, there is no reason why these conversations cannot take place outside the library or in another place that will not disturb others. What can public libraries do to address this issue? Developing a cell phone policy is the first step. You can then make signs to post throughout the library or print the policy on cards for staff to give to patrons causing disruptions. Instructing staff on how to incorporate the library’s cell phone policy is also a good idea, this way staff members can provide a united front on the issue. Providing permitted areas for cell phone use may also be beneficial. If patrons coming in to the library see other patrons using their cell phones in the vestibule, then the entering patrons will get a glimpse of where cell phone use is acceptable. If libraries routinely have patrons coming in to conduct business, have small rooms that patrons can reserve where they can hold their conversations and not disturb others. With increasing use of cell phones as devices for other things besides conversation, such as music and helpful apps, it is understandable that people would like to have cell phones near them. While libraries may not want to go so far as to ban cell phone use in libraries, it is important for them to develop cell phone policies so that their usage does not harm or disturb patrons in the library.

AADL Reply: Thank you for the information. Regards, Josie Parker Director


Date Received: 2014-11-16
Type: other
Regarding: other

Patron Comment: Hello, Our son left his jacket at the downtown location a couple of weeks ago, and claims you keep found items for a limited period. Just checking to see if this is true. Thanks very much, Catharina Miller

AADL Reply: Dear Ms. Miller, If an item is lost at the AADL, we keep it for approximately 30 days. I hope you find his jacket! You can call 327-4287 to find out if the jacket is at the Library. Josie


Date Received: 2014-11-13
Type: other
Regarding: inquiry from other institution

Patron Comment: I am a Collection Specialist at the Arlington Heights Memorial Library in Arlington Heights, IL. I love your Music Tools collection and I am considering starting a similar collection at our library. I have a few questions about how popular this collection has been and what the customer response has been. I would appreciate any advice about what you have found works best for a Music Tools collection. Please have someone who is familiar with the statistics and logistics of the Music Tools collection email me. Thank you,

AADL Reply: Hello there, we'd be happy to talk with you about this! The collection has met with intense, enthusiastic demand and is one of our most heavily-used collections in terms of circs per item. Would you like to set up a time to talk with the staff who select and maintain the collection? They would have lots of advice and experience to share. Let me know and we can set something up. Thanks for your interest, and good luck with your project! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-11-12
Type: other
Regarding: programs & events

Patron Comment: I heard Ayelet Waldman speak last night. She was being recorded. How do I access that.recording? Will you have the CD of her book Love and Treasure available soon? thank you Ina Sandalow

AADL Reply: Thanks for your interest in AADL events. It was a great event last night - glad you enjoyed it. Our staff will be editing the video in the upcoming weeks and if should be available on our site in 6 - 8 weeks. You can access our online videos of our events at aadl.org/videos or by going to the events portion of our website and clicking the "videos and podcasts" bar on the left menu. I will also pass your question about the CD of "Love and Treasure": to our acquisitions department and they will be getting back to you shortly. Thanks again! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org