What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
We care about what you have to say, and do our best to address each and every concern.
Please let us know how we're doing by submitting a comment or suggestion
Search Patron Comments
Type: general suggestion
Regarding: - NONE SELECTED -
Patron Comment: I read an article on line about borrowing eBooks to read on devices like an iPhone. Do you offer this service? I couldn't find a mention of it on this site. I would be interested to learn more about it.
AADL Reply: Thank you for contacting the Ann Arbor District Library. Options available to public libraries in the ebook marketplace are more limited than options that are available to individuals, but we do have options for you. If you go to the AADL catalog page at http://www.aadl.org/catalog, look for the "Ebooks and Eaudio" link on the left. That will take you to http://www.aadl.org/catalog/ebooks, where we list a number of different resources. The AADL offers access to popular ebooks via a product called OverDrive, which is at the top of the page. Give it a whirl and please let us know if you have any questions. Thanks for your question and thanks for using your Library! Best, Celeste Choate, Associate Director of Services, Collections and Access
Date Received: 2013-01-24
Type: general suggestion
Regarding: - NONE SELECTED -
Patron Comment: I reserved an e book. It doesn't show on my account. It would be very helpful if it would show up. Why doesn't it?
AADL Reply: Hello, thanks for contacting us. We're sorry that OverDrive books don't show up in your myaccount page, but OverDrive does not expose the needed data in a way that we could integrate your OverDrive checkouts with your AADL checkouts. In short, OverDrive is a collection we subscribe to, and not items that we own and are found in our catalog. It is not a good situation, but it is all that's available to libraries at this point. Thanks for your interest, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library
Date Received: 2013-01-24
Type: general suggestion
Regarding: - NONE SELECTED -
Patron Comment: I like to look for movies to watch, but have to wade through countless TV series to find them. It would be nice to have a movie filter, like your children and adult filter. Thanks for listening!
AADL Reply: Hello, thanks for contacting us. This is an excellent suggestion, and while we don't have a way to distinguish between the two until our first copy arrives and we create the catalog records, we will look for a way to add a Television / Feature Film / Documentary type filter as you suggest. Thanks again for taking the time to send in your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library
Date Received: 2013-01-23
Type: other
Regarding: other
Patron Comment: Hello, I was wondering if the library accepts book donations on behalf of other organizations--specifically used textbooks? I have over 10 used medical school textbooks I would love to donate (as opposed to just recycling), but I'm not sure where to do so. I also have some novels to donate. Any advice would be appreciated. Thank you,
AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. For information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. Thank you. Karen Wilson, Administrative Assistant
Date Received: 2013-01-22
Type: other
Regarding: other
Patron Comment: Subject: Michi Card Why does AADL not participate in the above? I attend meetings at libraries outside A2 and it would be nice to have easy computer access when there. regards, Sonia
AADL Reply: Patron called.
Date Received: 2013-01-22
Type: complaint
Regarding: branch building
Patron Comment: The design of the Pittsfield Twp branch with the noisemaker toy station right next to the computer area was a not a good idea. About half the time I come here it is quite distracting. I don't expect absolute silence, like in the dark ages, but how can a person do serious work? On my budget I can't afford the internet at home so I have to come here to do my business. Concentration is difficult.
AADL Reply: Patron called.
Date Received: 2013-01-18
Type: WLBPD
Regarding: inquiry from other institution
Patron Comment: Hi, I manage the Subregional Library in Fredericksburg, Va. My administrators are thinking of moving me and I am trying to collect photos of Subregional Libraries that are embedded within public libraries so that I can share the photos with my administrators in an effort to show them what is possible. Could you also send a brief description of the Talking Book Library's set up? For example, this Subregional Library is located in an office in the basement of a public library. It has its own office and is open to the public, but is not a browsing library. Thank you for any help that you can offer. If you have questions please email or call
AADL Reply: Thank you for contacting the Washtenaw Library for the Blind and Physically Disabled @ AADL! I will call you later this afternoon so we can talk. Best, Celeste Choate, Librarian of the WLBPD
Date Received: 2013-01-14
Type: complaint
Regarding: parking
Patron Comment: I think it's awesome that so many members of the Ann Arbor community use the library. However, during the past week or so I've noticed that there is never any parking at Mallet's Creek and the parking on the street is backed up to forever. Is there something going on at this branch of the library or is this the new norm? I'm curious about why this change has occurred and where I can expect it to go on.
AADL Reply: Thank you for contacting the Ann Arbor District Library! I agree that it's awesome that so many people regularly use the Malletts Creek Branch. In addition to general use, there continue to be library programs, computer classes, storytimes for kids, baby playgroups, GED classes and English as a Second Language conversations groups hosted by Washtenaw Literacy. Parking can get tight there, but I hope this doesn't dissuade you from using Malletts Creek. If you are interested in planning around programming, check out the Malletts Creek events list at http://www.aadl.org/events/list/3. I hope this answered if your question - if not, please reply to my email and we'll take it from there! Best, Celeste Choate, Associate Director of Services, Collections & Access
Date Received: 2013-01-13
Type: other
Regarding: collection
Patron Comment: I found out today that you no longer make maps available for check out. I have checked out many maps over the years for different countries around the world as well as for places closer to home. If you still have the maps, would you consider selling them to me? Thank you for your consideration.
AADL Reply: Thank you for your question. Our current plans are to re-purpose these materials for library programming, giving our public a second chance to make use of the materials purposed for the collection. Thank you for your interest in this collection. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager
Date Received: 2013-01-12
Type: other
Regarding: other
Patron Comment: Good afternoon! First, thanks to everyone who has been answering all the questions that I have been sending your way - your assistance is greatly appreicated and invaluable in my pursuit of my MLIS. Second, I have a new assignment and have a question. This assignment is to observe a reference desk for a total of 8-9 hours to see the operation and interaction of the reference librarians with the staff. I also have to interview the head of the reference unit or the director to discuss policies and procedures. Would you (the Ann Arbor Library) be open to something like this? All information remains strictly confidential (in my paper, you will be Library X). I'm not sure who to contact for the answer to this question and have had great luck with your messaging service so far, so would like to formally make the request. If this is not an option, no worries, I will continue my search. Thanks again for all your help so far and for any future questions that may come my way!
AADL Reply: Thank you for your question. We should be able to accommodate this request. What timeframe works for you? I am the manager of the Youth & Adult : Services & Collections Department and would be happy to work with you on the interview portion of your assignment. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager
