What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-10-15
Type: other
Regarding: branch building

Patron Comment: Do you know when Mallett Creek branch will be open past 6p.m. ?

AADL Reply: I don't know for certain. We did receive shipment of needed parts this week, and they are being installed and tested. We realize how inconvenient the early closure is, and are very sorry. Getting Malletts Creek back to regular hours is a high priority for us. Sincerely, Josie Parker Director


Date Received: 2015-10-15
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: Hello, I've noticed that you keep requested books on the shelf at the pick-up location for six days, and I would like to suggest that you extend that to seven days. I often come to branches weekly, and I am sure I am not the only one -- many people attend story time with their children, or pick up on the way after an activity held weekly near a branch, or other weekly activities that bring them to the library on such a schedule. I have found that often I am at the library a bit before all of my incoming requests have been processed, and then they are set to have the hold expire the day before I would ordinarily be at that branch again. It would be really helpful to keep those items on the hold shelf for an additional day to accommodate weekly library visitors. Thanks for your consideration!

AADL Reply: Thank you for your suggestion. We will take your request into consideration, and do appreciate your letting us know how we might serve you better. Regards, Josie Parker Director


Date Received: 2015-10-14
Type: general suggestion
Regarding: branch building

Patron Comment: The library should have a detector at the entrance/exit because many items (e.g. DVDs, books) have probably been stolen. Have tried to borrow books, etc...and many times, the items are missing. Many libraries w/collections/items that are less popular or precious than those found at aadl have detectors at the entrance/exit.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-14
Type: complaint
Regarding: noise

Patron Comment: Tell parents to tell their kids not to run around and talk loudly in the library. It isn't a playground. It's a library!! It is out of control here, especially when we want to study.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-14
Type: general suggestion
Regarding: branch building

Patron Comment: Now is your chance - move the children's non-fiction into a room with children's fiction.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-14
Type: general suggestion
Regarding: branch building

Patron Comment: Please keep a drop off box at Westgate when it is closed.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-14
Type: general suggestion
Regarding: branch building

Patron Comment: Drive up window would be great for remodel - if possible.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-14
Type: complaint
Regarding: other

Patron Comment: Put up sign saying the "Take One paper @ at time"

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-14
Type: complaint
Regarding: facility issue

Patron Comment: The toilet in the back restroom should be fixed so it doesn't flush repeatedly.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-10-14
Type: general suggestion
Regarding: other

Patron Comment: Please change the book display up front -- it has been in place for 3 weeks.

AADL Reply: This comment was submitted anonymously.