What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-04-02
Type: other
Regarding: other

Patron Comment: I can't find information about the Friends of the Library book sales on Saturday. What are the times, please. Thank you.

AADL Reply: For information regarding the Friends of the Ann Arbor District Library please visit: http://faadl.org/book_shop.html


Date Received: 2014-04-01
Type: complaint
Regarding: computer classes

Patron Comment: I have been waiting to take some of the computer classes that were offered in 2013. I was told by the librarian that they are no longer offered. If possible please reinstate the classes. i am sure that I am not the only person interested. I would appreciate a reply. Thank you for yoour time.

AADL Reply: The information you received from staff is correct, AADL is no longer offering computer classes, but we are evaluating how we might more effectively offer computer assistance in the future. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. If you have any further questions, please feel free to contact me directly. Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-03-31
Type: other
Regarding: room rental

Patron Comment: To whom it may concern, My name is **************, and I am a member of APO, the service fraternity on UM's campus. We are looking to host a literacy-related outreach event, and we're wondering if it might be possible to reserve space at the public library. Specifically, we're hoping to bringing in board games and coloring books that promote reading, thereby giving local students an opportunity to come and go, draw and play as they please. Do you have any rooms we might reserve for the weekend of the 19th? Thank you so much for your help, and we look forward to hearing from you. Best,

AADL Reply: Currently two locations, Malletts Creek Library and the Pittsfield Library have rental space available on 4/19/14. We are closed on Easter Sunday, 4/20/14. For information regarding our room rentals please visit http://www.aadl.org/services/roomrental Karen Wilson, Administrative Assistant


Date Received: 2014-03-31
Type: complaint
Regarding: other

Patron Comment: I've been holding an item that nobody is requesting. Every so often, three things happen: 1) I forget to renew it. 2) I get the "please return" email two days after the due date. 3) I'm charged another $2 fine. I'm sure I've already paid more for this one item than it would cost to buy it. I would really like to have the chance to renew the day an item is due, or else to not have a fine incurred upon renewing. When an item has no holds, I don't see any practical difference between an item renewed on time and one renewed late, except that I have to pay for the latter. I have raised this issue in the past. Nearly six years have passed, and clearly there has been no change. At that point in time, Eli mentioned that the library was planning to move away from a proprietary catalog system, at which point there could be consideration of new features within the system, and perhaps even involvement of developers in the community (I am one) for collaboration. Has there been any progress in that area? On a related note, is there any kind of documented API for the library (renewal) functionality? That might allow me to set up some kind of stopgap measure with IFTTT in the meantime. Thanks,

AADL Reply: Hello, thanks for contacting us. While we have not yet migrated to an open-source Library system, we are running one in test and development and watching as the product continues to gain essential features. It's not ready yet, but it's come a long way and the community behind it is growing quickly. You can find out more about it about http://evergreen-ils.org/ if you're interested. While the public-facing side of the system is quite robust (considering that we can still use our home-grown catalog) the staff-facing side is missing many key workflows, and the workflows that do exist require much more staff time per transaction, which adds up very quickly at our volume. So, we still don't have a good solution for you. There is not an API for our current system, or at least, there is not a thing that the vendor calls an API that we as devs also call an API. =) But we have had users in the past who have used cURL or similar to write scripts that act on their myaccount page. Some users renew all their items daily (although very few have automated it). To give you an idea of how muddled the guts are in this thing, while we don't wish to limit the number of renewals on an item, renewals stop working at 255 renews, and you know what that means. The kicker is that this limitation was introduced accidentally in a critical 2010 update. =) So, we're still working towards a new system, but we're not there yet where a migration could be minimal disruption to our users nor a huge increase in staff labor per transaction. Bear with us, and feel free to let me know when you get fines because of this issue. I've just waived $6 in fines from your account for your trouble. Let me know if you have any other questions or suggestions, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-03-31
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: Is there a way to add titles not currently in the library collection to one of my AADL lists? I often hear of upcoming titles that I would like to read but are not yet listed in the catalog, and I would like a way to keep track of them. I also recently noticed older titles not currently owned by the library on a staff-created list ("A 'True Detective' Reading List") but haven't found a way to add such titles myself. Thank you!

AADL Reply: Hello, thanks for contacting us! We don't currently have this feature, although we've talked about it and hope to add it in a future update. Your comments are very helpful to catalog development! Thanks again for taking the time to send in your feedback, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-03-31
Type: other
Regarding: catalog/searching

Patron Comment: Just attempted to request issues of the Economist magazine. Was repeatedly directed to a list of 'Adult Magazines'. No idea what they are but am unlikely to be interested is such fare. Has the library been hacked by some malicious youngster? Would appreciate someone looking into this problem. Many thanks,

AADL Reply: Hello, thanks for contacting us. Do you mean that when you clicked "Request this Item" when looking at the Economist, you were given a list that said "Please select an item for your request" with lines like "Magazine v.410 no.8880 Mar 29 2014 - Apr 4 2014"? This is the list of issues of the Economist that we have available. The items in the Adult Magazine section are not, well, naughty. They are for Adults as opposed to youth magazines. At any rate, all you need to do on that list is choose which of the issues of the Economist you would like to request. If you're just looking for the latest copy, the most recent copies are not requestable until a new one arrives; then you can request any other issues that we have. I hope this is helpful information. Let us know if you have other questions or are still having trouble, and we can place the request on a specific issue for you. Thanks for your patience, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-03-28
Type: other
Regarding: other

Patron Comment: Question: Somebody mentioned to me that there is a website for "Friends of the Public Library", (book sales), I am interested in knowing what this website is,. Thanks.

AADL Reply: You will find information regarding the Friends of the Ann Arbor District Library at: http://www.faadl.org/ Karen Wilson, Administrative Assistant


Date Received: 2014-03-26
Type: other
Regarding: inquiry from other institution

Patron Comment: Hi, We are setting up a telescope lending collection at our library, after hearing Eli Neilburger speak at an event at NSW State Library Australia. Things are on track we think, we have a partnership agreement with a local astronomy society and a reputable local supplier for equipment. But I was hoping to get a contact at your library, who might be able to give any extra advise or tips. Those fiddly bits where things go wrong, or lessons learnt along the way? Hope you can help. regards Elysa Dennis Team Leader Narellan Library Camden Council LIbrary Services

AADL Reply: Hello, thanks for your interest, and we're happy to help! I've passed along your email to Jody Harnish and Amy Cantu, the librarians that work on our Telescope project, and they'll be in touch. Thanks again for your interest, and best of luck with your telescope collection! -eli


Date Received: 2014-03-25
Type: other
Regarding: other

Patron Comment: Is there a way that you can purchase a book --- or put a dedication of a book the library already owns -- to a person or a couple?

AADL Reply: Yes, we accept memorials and/or recognitions of persons. Donations to the Library may be sent to Josie Parker, Director, Ann Arbor District Library, 343 S. Fifth Avenue, Ann Arbor, MI 48104. Checks may be made payable to Ann Arbor District Library. Please enclose the name of the person you wish to memorialize or recognize. If you wish an acknowledgement of your gift sent to family members, please include contact information. You may also designate what type or content of material you wish purchased. If you have further questions, you may contact me at (734) 327-8311. Thank you for considering the Library as a way to honor or memorialize someone of importance to you. Sincerely, Karen Wilson, Administrative Assistant.


Date Received: 2014-03-23
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: Absolutely love the Mochimochi downloads!! Thanks for offering them.

AADL Reply: You're very welcome! Thanks for taking the time to let us know, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library