What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-04-20
Type: other
Regarding: programs & events

Patron Comment: Hello - I heard Irene Butter speak tonight ! How do I live stream this on my iPhone with my AAdl account. Please walk me through the steps . They announced it could be done but I cannot seem to figure this out. Thanks !

AADL Reply: Hello there, thanks for attending the event, and thanks for your interest in streaming the film! Here's how to watch from your iphone. 1. open Safari and go to aadl.org 2. tap my account and log in with your aadl.org username and password if you're not already logged in. 3. tap catalog. 4. search for never a bystander. 5. tap watch online 6. scroll down and tap the play arrow to start the film! I hope that helps; let me know if you have any questions or trouble, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-04-20
Type: compliment
Regarding: compliment

Patron Comment: I love aadl.org The catalog is simple for a septuagenarian to understand and it's fast. I especially like the option of having the library's holdings to be available at Traverwood (my nearest branch). The foks at Traverwood are helpful and have a good sense of humour. Thanks a lot.

AADL Reply: Thank you so much for taking the time to let us know you are pleased with the catalog, and with the service at Traverwood. We are very happy that you are enjoying your public library. Sincerely, Josie Parker Director


Date Received: 2015-04-16
Type: other
Regarding: other

Patron Comment: Do you accept donated books at the branch locations? Thanks!

AADL Reply: Unfortunately we do not have the capacity at branch library locations to accept donations. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-04-14
Type: other
Regarding: other

Patron Comment: To Whom it May Concern: I'm recently moved to the area and have a library card here. I'm curious if the library has signed up with Freegal (freegralmusic.com) so that card holders can use the service? If so, what would it take for the library district to sign up?

AADL Reply: Hello there, thanks for contacting us. We've looked at freegal, and the high cost per download makes it too expensive, especially for a limited download product. We do have a growing collection of directly licensed music in our downloads collection and you can download it all without limits, although it doesn't have anything from Sony's catalog. If you have independent artists that you'd like to see in the library's download collection, let us know and we can pursue a license. Thanks again for your interest, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-04-14
Type: complaint
Regarding: computers

Patron Comment: On March 28 I used Computer Station U and forgot to take my flash drive with me when I was done. I felt sure that I had taken it with me but when I looked for it on March 30 I could not find it. I checked with the Periodicals Desk and the Circulation Desk and they could not find it either. I have checked with the Circulation Desk twice more since March 30. Apparently the person who found it chose not to turn it in. I lost all of my 2015 files including notes from my job search, my personal correspondence, my personal memos, and other Word and Excel files. Therefore I would like to make the following suggestions: (1) Please move the plugs for the flash drives to a place where they are visible so that they will be less likely to be forgotten. (2) Please post signage reminding patrons that personal property left behind by other patrons should be turned in to the a librarian at the Circulation Desk or a Reference Desk. Thank you.

AADL Reply: I am very sorry that you forgot your flash drive, and I do understand your frustration regarding the fact that no one turned it into the Library. We will take your suggestions into consideration, and thank you for taking the time to let us know what happened. Regards, Josie Parker Director


Date Received: 2015-04-13
Type: other
Regarding: programs & events

Patron Comment: About video on demand. Looking for LWV program on Proposal 1 held last Tues. Can't find it. There is a new item dated 4/12/15, which is more recent than what I'm looking for. Is it there? Thanks. Sue

AADL Reply: Thanks for your interest in AADL event. It does take a while for AADL staff to edit events - usually a few weeks. They did work quickly on this one, however, and it did go up on the website today and is now on the front page and easy to find. Here is a direct like - http://www.aadl.org/aadl_events_20150407-lwv_ballot_proposal Hope this is helpful. Thanks Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-04-11
Type: complaint
Regarding: facility issue

Patron Comment: I could not hear tornado warning announcement in downtown men's room as fan is very loud.

AADL Reply: Thank you for letting us know. We will take a look at the fan to make sure it is operating properly. Regards, Josie Parker


Date Received: 2015-04-08
Type: branch expansion comments
Regarding: - NONE SELECTED -

Patron Comment: Create a drive-up book & audio return in the rear parking lot at the West library location. Sure would be more convient.

AADL Reply: If you look closely at the rear area of the Westgate mall you will see that in order for a driver to deposit material in a drive up repository, they would need to drive against traffic. That is not a condition that the Library can remedy. I do appreciate the desire for that convenience, and am sorry that it isn't possible in that location. Thanks for the feedback. Sincerely, Josie Parker Director


Date Received: 2015-04-06
Type: general suggestion
Regarding: branch building

Patron Comment: With Sun and Ski moving, has the Library Board considered taking over that vacant space and enlarging the West Branch? I have been a faithful user of West branch for 45 years, and I believe, with the population on the west side of Ann Arbor, that a larger more vibrant space would be wonderful. West branch seems like a poor cousin of the other libraries with the worn out carpeting, the cramped quarters, and lack of meeting space. If feasible, a larger contiguous space would be a gift and blessing to the west side community. Thank you. Andrea Lams

AADL Reply: Dear Andrea, Thank you very much for commenting on your use of the West Branch, and your hopes for a larger space. I will pass along your suggestions to the Library Board. I can reassure you that the Board is aware of how used that location is, and that updates and improvements for that location have always been part of our branch development plan. West is due as you so aptly have stated, and we won't disappoint you. Regards, Josie Parker Director


Date Received: 2015-04-05
Type: other
Regarding: other

Patron Comment: Hello, I was just wondering if Ann Arbor District Library took donations of children's books at all? If so, I have quite a few that I would be willing to donate.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant