What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-02-27
Type: other
Regarding: branch building

Patron Comment: I would like to suggest thought be given to making book and AV returns more convenient for patrons. When I lived in Farmington, the Farmington Hills Library had a drive-up book return shute. The downtown Framington Library had a mail-box type return where a car could pull up and leave returns. I am a frequent user of the library and automobile access for returns would be very helpful given that the parking places outside the library are almost always taken and the parking across 5th Ave. will soon disappear when a building will be erected there. Thanks.

AADL Reply: I am so glad that you are a frequent user of the Library, and it sounds as though you use the Downtown Library. I appreciate how convenient auto access to dropboxes would be, and am sorry that we cannot accommodate your request at this point in time. Thanks for letting us know how we might improve our services. Regards, Josie Parker Director


Date Received: 2014-02-26
Type: other
Regarding: other

Patron Comment: since when has the library (mallets creek) become a daycare center for noisy children and their parents?

AADL Reply: I am sorry that your visit to the Library was disrupted by noise from others using the Library. I'm not sure when you were at Malletts Creek, but I do know that today there was a preschool storyime mid-morining. Perhaps that occurred when you visited the Library? Without knowing exactly what occurred, I am unable to address your concern. Children do sometimes make noise that can be heard all over the branch, but we do try hard to help parents when children are fractious or too exuberant. Again, I regret that you had an unpleasant experience at Malletts Creek. Sincerely, Josie Parker Director


Date Received: 2014-02-25
Type: complaint
Regarding: policies

Patron Comment: I am big fan of this library although I am not a Ann Arbor resident.(I used to be :) I do reside in the county though. The staff is always friendly and helpful. My complaint is not about any staff. It is the smokers who congregate on the Pittsfield Library benches. This has been happening since this library has opened. I would like to know what the library director is going to do about this problem when the warm weather arrives here. The county law states that smoking is not allowed within 12 feet of the front door. Some of the benches are within that parameter and some are not. I am very allergic to any smoke from any area. The City of Ann Arbor is going to become much stricter in enforcement in non-smoking laws soon. Please tell me if the Ann Arbor District libraries will go smoke free on all property. (not just the 12 foot law of Washtenaw County). It would REALLY HELP if large signs were posted that there is NO SMOKING on any of the benches. I asked several smokers politely not to smoke on the benches last summer but they ignored me. I asked a staff member but they didn't seem to know your policy or the county one. I would really like to be able to come to this library in the summer and not get a blast of smoke in my face. Sincerely Ms. C. Barillas

AADL Reply: Thank you very much for your compliments about the AADL and the staff at the Library. It is always helpful to hear that a job is appreciated and done well. As for your concerns about people smoking at Pittsfield, I would like to assure you that smoking is not allowed on AADL property and has not been allowed for years. It matters not whether a person is inside or outside of the library building. If someone does smoke while sitting on the benches at Pittsfield the staff will ask them to extinguish their smoke or leave Library property to smoke. Again, thank you for your compliments, and please be assured that we will enforce the no smoking policy of the AADL at Pittsfield no matter the season. Sincerely, Josie Parker Director


Date Received: 2014-02-24
Type: compliment
Regarding: other

Patron Comment: AADL is the best! My family uses the library heavily. My toddler daughter always has a dozen or two books out so we don't get tired of them, I currently have a book out for pleasure and a textbook for work on data visualization that I got via a Melcat loan. But the reason I'm finally writing today to say thanks is that I just realized AADL had a deal with Ghostly records to provide their catalog for download + streaming. I just got into Shigeto (an artist on Ghostly, from Ann Arbor) about 6 months ago and had been listening to a Shigeto-inspired Pandora station, but being able to simply download his albums and listen to them in full in high-quality is amazing. I plan to try and listen through as much of the Ghostly catalog as I can this year. That resource is truly amazing. Thanks for taking a chance on it!

AADL Reply: Hello, thanks so much for your comments! We're so glad to hear you're enjoying the ghostly collection and all AADL's other services too. We're thrilled to be able to develop and deliver resources like these, and your use of the service and positive feedback makes it all worthwhile. Thanks again for taking the time to let us know, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-02-23
Type: other
Regarding: other

Patron Comment: I am about to donate quite a few books. what kind of receipt do you issue?

AADL Reply: The receipt issued acknowledges your donation but does not assign a monetary value to your items. Donations are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you.


Date Received: 2014-02-22
Type: other
Regarding: other

Patron Comment: Does Ann Arbor Public Library system accept book donations? I am new to the area, and do not know the facility(yes) well. Is/are there specific locations and hours for donating books? Thank you--

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-02-20
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: I wish there was an easier way to suggest a title. I've been using your website for years now, and I didn't know/wouldn't have thought about the suggestion option being in the "contact us" section. There should be an option on the main page, in one's account page, and maybe even in the search ("Didn't find what you're looking for? Suggest a title!"). Additionally, it would be great to be able to choose my homepage, i.e. what comes up when I access the website. Most of the time, I access the website to check the catalog, and would love it if I could choose for that to be the page that greets me. Or, if there were a search option in the sidebar somewhere.

AADL Reply: Hello, thanks for contacting us with your suggestions. We are working on some ways to improve suggesting a title, and your suggestions are very helpful. You can also set a bookmark for the catalog section of the website, or go directly to catalog.aadl.org if that would save you a click or two. Thanks again for taking the time to send in your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-02-18
Type: other
Regarding: computer classes

Patron Comment: Good morning. I was looking through your event calendar for computer classes, specifically an excel and a windows class. I did not see anything listed there. Should I be looking elsewhere, or are there currently no classes like this offered? Thank you for your help.

AADL Reply: Thanks for asking about computer classes at AADL! We are not offering computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-02-17
Type: other
Regarding: computer classes

Patron Comment: I very much appreciated a class in Google Drive. Are there any other computer or electronic device classes being scheduled? Thank you.

AADL Reply: Thanks for asking about computer classes at AADL! We are not offering computer classes at this time, but are evaluating how we might more effectively offer computer assistance in the future, so please check back. In the meantime, you may want to check out these free online tutorials: http://office.microsoft.com/en-us/training-FX101782702.aspx http://www.gcflearnfree.org/computers http://www.homeandlearn.co.uk/index.html These are all excellent resources and much of the information they cover is the same as what would be covered in a class. Thanks again! Terry Soave | 734/327-8327 | soavet@aadl.org | Manager of Outreach & Neighborhood Services


Date Received: 2014-02-16
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hi, my name is Zoë Miller, and I'm emailing as part of the University of Michigan's Prison Creative Arts Project. Soon we'll be releasing our 6th volume of our annual literary review by Michigan prisoners. We want to spread the word as much as possible, and were hoping to get an advertising space online or in print. It is a graphic explaining our celebration of the release of The Sky is On Fire, After All - Prison Creative Art Project’s Annual Literary Review by Michigan Prisoners, Vol. 6. An annual collection of Michigan's best creative writing, PCAP’s Michigan Review of Prisoner Creative Writing seeks to showcase the talent and diversity of the writers within the state’s correctional facilities. The review features writing from both beginning and experienced writers - writing that comes from the heart, and that is unique, well-crafted, and lively. The night will kick off with a reading of selections from the book by friends and family of contributing authors. PCAP volunteers and staff will be present to answer questions about the organization. Complimentary snacks and beverages, as well as a merchandise table to purchase the book. Donations welcome. Contact: PCAPlitreview2014@gmail.com Please let me know if that is a possibility, Thanks! Zoë

AADL Reply: Hi Zoe! Thanks for thinking of aadl.org as a place to help get the word out about your publication and event. We're happy to let you know that a blog was posted to our site today!: http://www.aadl.org/node/254822. We hope this helps and congratulations on another publication! Terry Soave, Outreach & Neighborhood Services Manager