What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-01-10
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: I love your big canvas bags, and own one, but it's really TOO BIG.:) Could you also offer slightly smaller ones, about the size of the $1 black bags? Thanks!

AADL Reply: Hi, Thanks for the suggestion! We'll certainly keep that in mind the next time we decide to alter what we offer for sale. I appreciate the input! Diane Dahlem Circulation Manager


Date Received: 2015-01-09
Type: compliment
Regarding: customer service

Patron Comment: I want AADL to know what a pleasure it was working with staff of the Pittsfield branch on Thursday, January 8, 2014. The staff who helped me is that rare individual who is not only skilled and knowledgeable, but knows how to teach someone else what she herself knows and understands so well. She was patient and supportive; she anticipated my questions and concerns. Staff demonstrated how she sought answers to questions and utilized other methods when her first choice was unavailable to us. By the time the teaching/learning session was over, I felt confident enough to check some books out for myself. She then reassured me that she was still available for assistance if I ran into any difficulties. I was truly impressed with her encouraging and helpful manner. I will seek her out again.

AADL Reply: Thank you so much for taking the time to contact us. I am glad that you were able to get what you needed during your library visit and have passed your compliment along to staff. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2015-01-09
Type: Summer Game
Regarding: - NONE SELECTED -

Patron Comment: Hello Ann Arbor District Library. I am the IT Manager at Teton County Library in Jackson Hole, WY. I am trying to get in touch with your IT department to figure out what vendor you are using for this page: http://play.aadl.org/badgelist Or, if you create it in-house could you give me some details? My Kids Manager wants something similar for Summer Reading logs.

AADL Reply: Hi there, thanks for your interest! Our Summer Game is an in-house production, and while we've shared all the code on our github page at http://github.com/aadl , it won't be too helpful if you're not running Drupal. There are 2 free tools you might look at to make a badge page. Mozilla Open Badges at http://openbadges.org/ is focused on skill development but is easy to embed on websites. Edmodo.com does a really nice job but it's its own website and is more focused on schools. I hope that helps; let me know if you have any other questions or would like to set up a time to talk further. Good luck with your project! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-01-08
Type: other
Regarding: other

Patron Comment: I am presently cleaning out my library, and anticipate that I will have boxes and boxes of books to donate. I am wondering if you have such a service as a book pick up for donations. Or how does the library handle these donations.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). If you do not have transportation, have physical conditions which make it difficult for you to drop off donations, or have a large volume of book donations, Friends volunteers can arrange to pick up your donations. To arrange pick up: Call 734-302-7774 and leave a message, clearly stating your name and telephone number. The Book Shop Manager will return your call, get the necessary details, and assess the situation. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-01-06
Type: general suggestion
Regarding: collection

Patron Comment: Please wrap up movies again for Valentine's Day - it was a blast being surprised!

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-01-06
Type: general suggestion
Regarding: other

Patron Comment: Stationary hand sanitizers please! Could be funded by Public Health.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-01-06
Type: general suggestion
Regarding: other

Patron Comment: Flu season is upon us! It would be the benefit of all library patrons to have hand sanitizers place around library areas. Please consider this. Thanx.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-01-06
Type: general suggestion
Regarding: computer classes

Patron Comment: Bring back computer classes!

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-01-06
Type: general suggestion
Regarding: branch building

Patron Comment: We could make the building bigger.

AADL Reply: This comment was submitted anonymously.


Date Received: 2015-01-06
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: I saw that the AADL has started adding lawn games like Skittles to the catalog. It's a bit out of left field, but the Finnish game Mölkky is amazing! It would be a great addition to the available selection. Source: http://www.yardgames.us/Molkky-p/molkky-01.htm

AADL Reply: Hello there, thanks for this suggestion, it looks great! We will take a look and add some in case it ever warms up again. Thanks for your interest, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library