What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-11-11
Type: complaint
Regarding: computers

Patron Comment: Would it be possible to clean or buy new key boards.? They have been very dirty for a long time. I'm afraid alot of us will get sick from these very dirty keyboards.

AADL Reply: Hello, thanks for your comment. We do clean the keyboards regularly, but I will investigate and see what's going on. At which AADL locations are you noticing this problem? Thanks very much for your feedback, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-11-10
Type: branch expansion comments
Regarding: - NONE SELECTED -

Patron Comment: With Traverwood closed, how do I get to the library?

AADL Reply: Traverwood Drive is open from Huron Parkway and all entrances to the Library remain open and accessible. Thanks for asking. Josie Parker Director


Date Received: 2014-11-08
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: As I continue to use the aadl.org website I keep wishing for the following: 1. the catalog search function (text field and associated popup menus) to be available on every page, so that no matter where I am on the site (I'm most frequently on my account page), I can quickly look up a book, with no mouse button clicks. 2. that the search functionality could work easily from the keyboard only, as in: put the Search "button" after the popup menus both visually and in tab order, so I can select all my search parameters completely before getting to the Search button. 3. that the MEL link would show up just below the "can't find what you are searching for" message, instead of at the bottom of the list of not-exactly-what-I-searched-for results. PS: Do you own/maintain your aadl.org website or do you use a 3rd party site/software? If you own and maintain your own, can I help as a volunteer to do that work?

AADL Reply: Hello there, we are just starting a redesign process, and your feedback is very helpful! 2 and 3 should be straightforward to implement, but 1 is part of a larger project. We do own and operate aadl.org using open source software (drupal). What type of work would you be interested in doing? Thanks for your interest, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-11-07
Type: complaint
Regarding: customer service

Patron Comment: The lack of professionalism from your circulation both 1st and 2nd floor is consistently rude and lacking empathy for the health and safety of its patrons.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-11-05
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, I noticed the AADL is offering many computer classes for children. However, could you please consider returning this program to the AADL: basic computer classes for adults, such as: using the internet, sending emails, using Microsoft Word, using social media, using an i-pad, and building a webpage. This was a beneficial program to the community when it was offered in the past through AADL. Thank you for your time and consideration.

AADL Reply: AADL is no longer offering public computer classes. However, here are some other local resources you may want to check out: *Ann Arbor Center for Independent Living- available to people who require Assistive Technology to use a computer. Contact Glen Ashlock at 734-971-0277 or glen@aacil.org to determine the appropriate class level and to complete registration materials. http://www.annarborcil.org/offices/assistive-technology/computer-classes/ *Business Computer Skills- offers on-site or self-paced online classes for a fee. http://www.businesscomputerskills.com/location/ann%20arbor.php *Certified Staffing Solutions- offers live online classes with free retakes for a fee. http://www.certstaff.com/classes/schedule+location_id+528.html *Community Education and Recreation- offers online and on-site classes as well as one-on-one instruction for a fee. http://reced.aaps.k12.mi.us/reced.home/rec___ed_home *ONLC Training Center- offers on-site classes as well as one-on-one instruction for a fee. http://www.onlc.com/sched.asp?g=Ann-Arbor-Michigan-Computer-Training-Classes *University of Michigan Turner Senior Resource Center- Assistance for seniors with computers, digital cameras, cell phones and other technology issues. $10/hour. Call 734-998-9353 for an appointment. http://www.med.umich.edu/geriatrics/community/turner.htm *Washtenaw Community College- Computers Don’t Byte class is a 3 day beginning computers course Tuesday-Thursday, 9am-noon every week at the Harriet Street building. No registration, no fee. Call 734-480-9950 for more information. *WyzAnt Tutoring- search for local tutors for one-on-one instruction. Varying experience levels and cost. http://www.wyzant.com/ Additionally, you will find several links to free online computer tutorials here: http://www.aadl.org/handouts. Sincerely, Terry Soave Outreach & Neighborhood Services


Date Received: 2014-11-05
Type: my account problem
Regarding: - NONE SELECTED -

Patron Comment: I would like to be able to delete multiple items from my checkout history at one time. Much like the check boxes that are used to renew items I have checked out.

AADL Reply: Hello, thanks for your suggestion. While we don't have a quick way to enable this feature, it's a good idea and we will include it in a future update. Thanks again for taking the time to contact us, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-11-01
Type: other
Regarding: other

Patron Comment: We have Horse Illustrated magazines from several years and wondered if the library would like to have them.

AADL Reply: Thank you of thinking of your public library. Unfortunately we generally do not accept donations of magazines. Sincerely, Karen Wilson, Administrative Assistant


Date Received: 2014-11-01
Type: complaint
Regarding: collection

Patron Comment: Greetings, I went to the Mallet's Creek library and there were no non-fiction DVDs on the shelf. I asked about it,since that was why I came in to brouse. They said that they were being re-evaluated. I'm not sure what that means. I prefer the travel DVDs also I am interested in the classes available from the learning company.

AADL Reply: Hello there, thanks for contacting us. The nonfiction DVD collection had gotten pretty scrambled up and we needed to pull the collection in to go through it and redistribute. They will be coming back out soon with new titles, and I will make sure that the staff involved sees your feedback. Thanks for your patience, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-10-31
Type: other
Regarding: other

Patron Comment: Hello, May I please have the names of the following library administration? Assistant Director Financial Officer Technology Manager

AADL Reply: Eli Neiburger is the Deputy Director Bruce Hadler is the Chief Financial Officer Eli Neiburger also oversees our Information Technology Department Sincerely, Karen Wilson, Administrative Assistant


Date Received: 2014-10-29
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: How do we register please?Minecraft Programming Monday November 10, 2014: 6:00 pm to 7:30 pm -- Downtown Library: Training Center and Dreamcatcher Sat, November 8, 2pm – 4pm Where traverwood branch library

AADL Reply: No need to register for any AADL event! Just drop by and enjoy! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org