What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2014-09-27
Type: compliment
Regarding: branch building

Patron Comment: Hi, I Passed a couple of time by the Traver wood branch after 10:00 PM last month and I mentioned that all of the lights were on. I believe that the library lights have be designed as we may have enough light for reading in library so they are too much too be night light. If they are on during they year I think the energy consumption would be hundreds of dollars and if they are in all of AADL branches it would be thousands each year that can be used for other thing in library and also saving our earth. I am not sure if you have temperature controller timer for nights or not it also can save you thousands each year. You are offering many books of energy saving there may be you can also use some of them. Regards Ramin

AADL Reply: Dear Ramin, The library buildings are cleaned in the evenings after they are closed to the public. Thanks for taking the time to comment. Regards, Josie Parker Director


Date Received: 2014-09-26
Type: complaint
Regarding: collection

Patron Comment: Why did you transfer all the documentary DVD's down town. This was really stupid who ever made this decision. Please return the documentary DVD's back to Pitsfield.

AADL Reply: Hello there, thanks for contacting us. We are sorry for the inconvenience as we reorganize and refresh the branch nonfiction DVDs; they will be back! What types of nonfiction films would you like to see on the shelf at Pittsfield? Thanks again for taking the time to send this in, and thanks for using your library. -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-09-26
Type: complaint
Regarding: customer service

Patron Comment: Entered the library - 3 staff at desk. Nobody looked up. Nobody. Bad public service - 10 ft look up, 5 ft greet.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-26
Type: general suggestion
Regarding: parking

Patron Comment: The curb parking access on the east side (Traverwood) is unsafe. I saw a mom & her kid walking between the cards & curb & the girl fell. Steps down every so often would help. P.S. The rocks on the slope are going into the street.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-26
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: First off thank you so much for all you do. We have become somewhat dependent on the library since moving to Ann Arbor. It is a fantastic system:) I noticed that there are a lot of times that I go to check out a dvd and while the DVD is check out there is a Blu Ray. I was wondering if the library would ever consider loaning out blu ray players? Thanks

AADL Reply: Hello, thanks for contacting us! We do not currently have plans to circulate Bluray players, but it's a good idea! The price of players is falling fast; you can get refurbished bluray players for $30-$50. Many items are not even being produced on DVD so the transition in the market is underway. Thanks again for your suggestion, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-09-22
Type: complaint
Regarding: other

Patron Comment: Please remove flat tire bicycles......

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-22
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Do you have any adult typing classes coming up?

AADL Reply: AADL is no longer offering public computer classes. However, here are some other local resources you may want to check out: *Ann Arbor Center for Independent Living- available to people who require Assistive Technology to use a computer. Contact Glen Ashlock at 734-971-0277 or glen@aacil.org to determine the appropriate class level and to complete registration materials. http://www.annarborcil.org/offices/assistive-technology/computer-classes/ *Business Computer Skills- offers on-site or self-paced online classes for a fee. http://www.businesscomputerskills.com/location/ann%20arbor.php *Certified Staffing Solutions- offers live online classes with free retakes for a fee. http://www.certstaff.com/classes/schedule+location_id+528.html *Community Education and Recreation- offers online and on-site classes as well as one-on-one instruction for a fee. http://reced.aaps.k12.mi.us/reced.home/rec___ed_home *ONLC Training Center- offers on-site classes as well as one-on-one instruction for a fee. http://www.onlc.com/sched.asp?g=Ann-Arbor-Michigan-Computer-Training-Classes *University of Michigan Turner Senior Resource Center- Assistance for seniors with computers, digital cameras, cell phones and other technology issues. $10/hour. Call 734-998-9353 for an appointment. http://www.med.umich.edu/geriatrics/community/turner.htm *Washtenaw Community College- Computers Don’t Byte class is a 3 day beginning computers course Tuesday-Thursday, 9am-noon every week at the Harriet Street building. No registration, no fee. Call 734-480-9950 for more information. *WyzAnt Tutoring- search for local tutors for one-on-one instruction. Varying experience levels and cost. http://www.wyzant.com/ Additionally, you will find several links to free online computer tutorials here: http://www.aadl.org/handouts. We hope this helps! Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-09-19
Type: compliment
Regarding: customer service

Patron Comment: Kind Library Staff.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-19
Type: complaint
Regarding: noise

Patron Comment: Please advise families to keep silence with their kids. Thank you.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-19
Type: general suggestion
Regarding: parking

Patron Comment: Two sets of steps from the "parking lane" on Traverwood up to the sidewalk would avert potential injuries. Otherwise, patrons need to walk along the street or try to pick their way up a steep slope covered with rocks.

AADL Reply: This comment was submitted anonymously.