What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
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Search Patron Comments
Type: catalog problem
Regarding: catalog/searching
Patron Comment: Don't know if it counts but never shows the book I want to read when I search for it the catalog. Namely tintin comics and Robinson Crusoe. P.S. who is the author of tintin? Please reply as soon as possible.
AADL Reply: I'm not sure why the catalog searching isn't working for you. We have both Robinson Crusoe and TinTin books. Hergé is the author of Tintin. If you're looking for it at AADL, you'll find it in the Youth Graphic Novels section. I hope this helps! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager
Date Received: 2013-03-16
Type: compliment
Regarding: Technical Enhancement
Patron Comment: Nice redesign of the search box on the Catalog page! I like it!
AADL Reply: Hello, thanks so much! We're glad you like it. Thanks again for taking the time to send in your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library
Date Received: 2013-03-16
Type: complaint
Regarding: other
Patron Comment: Service desk at West branch is a problem. Patron who speaking loud at service desk. People on the phone at service desk. This noise bothers people at computers
AADL Reply: I am sorry that you had an unpleasant experience during your library visit. We will keep your complaint in mind as we try to strike a balance between serving patrons who need help at the service desk and on the phone, and the desire for a quieter environment among those working at computer stations. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager
Date Received: 2013-03-15
Type: general suggestion
Regarding: - NONE SELECTED -
Patron Comment: I'm originally from Toledo, Ohio, and my mom just told me about a digital download program being tested there called Hoopla-- I wondered if AADL was going to participate? I am a CD/DVD/book "hoarder", and I find everything I could ever need and more through AADL. The main reason I don't use the library is logistical difficulty in getting to and from the locations, and I end up with huge return fines because of it. If I had digital access to things and they were returned "for me", the library would be my first stop every time. I find so much media just browsing physical shelves- which I love! A digital set up that was like your shelves (or Netflix!) in its groupings/suggestions- quickly browsable- would be a factor in using it too. I love that the library is free and I can try out authors, artists and films without losing money if I don't enjoy them- and I'm not stealing from the people who've worked to produce the product. I'm super tickled that a company based so close to us, and in my hometown, created this. I do apologize for the unsolicited feedback- I just got excited when my mom sent me the Hoopla article! Thanks for the taking the time to read!
AADL Reply: Thank you for writing us! We continually evaluate our collections and consider what new materials and formats our patrons might enjoy. Thank you for taking the time to tell us what you would find useful. We will keep this in consideration. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager
Date Received: 2013-03-15
Type: general suggestion
Regarding: - NONE SELECTED -
Patron Comment: Hello, Instead of wasting paper when we scan what we checkout...we should be given an option to print or not to print. I mostly pitch my list of checkouts in the garbage since I get emails of books that are due...technology!! thank you..
AADL Reply: Hello, thanks for contacting us. There is actually a setting in the selfcheck software to allow users to choose not to print the receipts, and in the manual it says, "Note: doesn't work." =) However, there is a new version where this is fixed and offers a choice that works. We're testing that version, so watch for it in a future upgrade. Thanks again for your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library
Date Received: 2013-03-14
Type: catalog problem
Regarding: Interlibrary loan/MeLCat
Patron Comment: I've been checking for the book on CD "Mort" by Terry Pratchett: https://elibrary.mel.org/search~S15?/Xmort+pratchett&searchscope=15&SORT=DZ/Xmort+pratchett&searchscope=15&SORT=DZ&extended=0&SUBKEY=mort+pratchett/1%2C14%2C14%2CB/frameset&FF=Xmort+pratchett&searchscope=15&SORT=DZ&2%2C2%2C/indexsort=- for about a year now, hoping to borrow it through MEL, but it is ALWAYS checked out. I find it hard to believe this 20+ year-old audio book can be THAT popular. I suspect that someone has lost it and has a way of continually and endlessly renewing the due date.
AADL Reply: Thank you for contacting us. Currently, AADL does not lend AV materials through MeL. My apologies for any inconvenience. Best, Sherlonya Turner Youth & Adult : Services & Collections Manager
Date Received: 2013-03-13
Type: web site feedback
Regarding: - NONE SELECTED -
Patron Comment: Would it be possible to add a "sort by" feature to the account page? I would like to be able to sort by each column such as title, media type (DVD/book/art print), date, etc. if I could just click on the title header for each column to resort that would be great. Thank you!
AADL Reply: Hello, thanks for your suggestion! It's a good one, and we'll put it on the list for an upcoming release. Thanks again for your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library
Date Received: 2013-03-11
Type: other
Regarding: inquiry from other institution
Patron Comment: The Ignacio Community Library in Ignacio, Colorado is interested in offering art for checkout and we are wondering where you purchased your prints.
AADL Reply: Thank you for contacting the Ann Arbor District Library! Will you be focusing on local artists or on a more international scope? AADL has been collecting art prints for over twenty years from a variety of places, including catalogs, library conferences, and what had been a good selection of posters at the now-out-of-business local Borders store. I'd be happy to talk about some specifics if you contact me at 734-327-4241 or choatec@aadl.org. Best, Celeste Choate, Associate Director of Services, Collections & Access
Date Received: 2013-03-10
Type: other
Regarding: other
Patron Comment: Is it possible/permissible to drop off used text books at the Traverwood branch or must I take them downtown. Thank you!!!!
AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations cannot be accepted at branch locations. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you. Karen Wilson, Administrative Assistant
Date Received: 2013-03-07
Type: other
Regarding: inquiry from other institution
Patron Comment: Dear Celeste, I just saw the article in the USA Today. I'm the Co-Founder and Coordinator of the Richmond Grows Seed Lending Library, Richmond, CA (and born in Ann Arbor - moved away when 5 years old). Do you folks have a seed library in Ann Arbor? It sounded like it from the article, but I was interested in finding out since I'm keeping a log of sister libraries. If you do or are interested in starting one, we have resources at http://RichmondGrowsSeeds.org on our "Create a library" page. Congratulations on the great press! Peas,
AADL Reply: Thank you for reaching out to the Ann Arbor District Library and for your kind words! The AADL does not currently have a seed library. I have been following the recent discussion about starting a seed library on the PUBLIB listserv with interest, though, and we will be in touch if we have questions about starting one. Congratulations on the great press to you, as well! Best, Celeste Choate, Associate Director of Services, Collections & Access
