What you have told us!!
Welcome to a new service of the AADL! Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.We care about what you have to say, and do our best to address each and every concern.
Please let us know how we're doing by submitting a comment or suggestion
Search Patron Comments
Date Received: 2009-06-26
Type: other
Regarding: other
Patron Comment: I often fail to read/watch/listen to all the items I check out and I’m sure many other patrons are the same way. I intend to donate a quarter every time I fail to read/watch/etc. a book/movie/cd. I think it would be useful if AADL set up a donation jar/box near the slot where books are returned and advertised a donation program where patrons pay however much they want (1 cent, 5 cents, 10 cents, 25 cents, $1, etc.). Just put a sign saying “Donations for non-watched/read/etc. items”.
I think this could be a good fundraiser for the library and that it would make people think before they check out too much.
AADL Reply: Thank you for contacting the Ann Arbor District Library with your suggestion. AADL aims to provide a collection of items that interest you and other patrons with the funding you already provide through your taxes. One benefit of checking out materials at AADL is the freedom to check out materials that speak to you at that moment and evaluate them later. There is no penalty to you for not reading, viewing, or listening to the items completely or at all during your checkout period.
In fact, if you need more time, I encourage you to renew online via your online account or to call 327-4219. If while you have items out, others become interested in them, too, they can place holds which would stop your renewal.
If you are interested in supporting AADL through donations, please visit http://www.aadl.org/aboutus/support for options that are currently available.
Again, thank you for thinking of AADL, and thank you for using your library!
Best regards,
Celeste Choate
Associate Director of Services, Collections & Access
Date Received: 2009-06-26
Type: other
Regarding: computers
Patron Comment: Concern: The computers down in the lobby are very few. 3 to be exact. I understand that library respects the right to privacy to each patron entering its premises, however if a patron decides to use the downstairs catalog computer for internet means, then why have it setup for catalog lookup.
Also there isn’t a time limit per se on the catalogue computers and no library card is swiped per use of the internet. Therefore anyone using it for the next can be on indefinitely. If all computers are occupied for internet usage, then there will not be access for the catalogue.
Maybe the catalog computers should be used for just that.
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-26
Type: other
Regarding: other
Patron Comment: Really bad computer software for searching no place to enter book/DVD also really slow transit shipping books between branches. Does it take 24 hours to go 3 miles from branch to another in A2???
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-26
Type: general suggestion
Regarding: other
Patron Comment: Either make the suggestion box larger or the cards smaller - it's annoying t have to fold cards, stuff them in, etc.
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-26
Type: general suggestion
Regarding: branch building
Patron Comment: Just went to Malletts Creek – not a real library – too much coffee shop, not nearly enough books. Don’t make that mistake here!! Please!!!
AADL Reply: I am sorry that Malletts Creek did not appeal to you or meet your expectations. If use is anything to go by though, the casual study area located near the vending area, is very appreciated and well used by other patrons. The planning for a new Downtown library is on hold for now, and has been since November of last year, but a coffee shop area is in the plan. Coffee, soda, and juice in containers with lids and covers can be purchased and enjoyed now in all of the libraries in any area of the building. Food is allowed in the casual study areas.
Books outnumber all other materials held in the system, and books are still the most popular circulating format. The branches were not designed to hold the numbers in any format that can be held in a main location, but please always let someone know if there is something in particular that you need and we can get it to you at any of the locations.
Thank you for letting us know how you feel.
Sincerely,
Josie Parker
Director
Date Received: 2009-06-26
Type: general suggestion
Regarding: collection
Patron Comment: Please continue the availability of the community publications like you used to do. Thanks for all you do!
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-26
Type: general suggestion
Regarding: other
Patron Comment: Have a sign for the front entryway and for the book return.
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-26
Type: other
Regarding: other
Patron Comment: The code I got for the locker (to retrieve books after hours) was way too long. Can it be streamlined for made more simple. Other that this, the locker system is really excellent, a great option.
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-26
Type: other
Regarding: branch building
Patron Comment: I find the walk from Traverwood up to the library (if you have parked on the street) very awkward. It is a steep incline to walk up the bank to get to the sidewalk and it is very awkward to walk along the row of parked cars; thus, either way you choose to approach the library is awkward. Any chance you could improve accessibility?
AADL Reply: Patron called.
Date Received: 2009-06-26
Type: complaint
Regarding: branch building
Patron Comment: Get the stink out of the library! There isn’t enough ventilation or circulation!
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-26
Type: general suggestion
Regarding: other
Patron Comment: I hope that soon you'll put us signs, e.g. Children, Books on Tape, Fiction, etc.
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-26
Type: general suggestion
Regarding: other
Patron Comment: Please mark the bathrooms better. I’ve seen many men leave the toilet seat up while using the women’s. Thanks.
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-26
Type: general suggestion
Regarding: printed receipts
Patron Comment: Please add date to receipt @ cash register.
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-26
Type: general suggestion
Regarding: other
Patron Comment: How about a convenient drop-off box so you don’t have to find parking. Thanks!
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-26
Type: complaint
Regarding: cell phones
Patron Comment: No cell phones!!!
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-25
Type: programs and events
Regarding: programs & events
Patron Comment: I an interest in the Park and Read program.
see the state web page fro more details...
http://www.michigan.gov/dnr/0,1607,7-153-10365_36576-215611--,00.html
I couldn't find any info about the program although Ann Arbor Library web page but you are listed as participating.
Are passes available at the Traverwood branch? Can they be reserved ahead of time? How can we tell if any are available?
Thanks
AADL Reply: Thanks for contacting us about the Park & Read program. It's true that the AADL will be participating in the Park & Read program. However, we are still awaiting receipt of the passes from the Michigan DNR.
Once we do receive the passes, they will be available for check-out at each of our five locations. There are a limited number of passes available at any given time and the time limit to use them is seven days from the date of check-out. These passes will be good for one day's admission to any Michigan State park.
Please feel free to contact Maia Stephens at the Michigan DNR at 989-225-8573, or check back with us for an update on availability.
Sincerely,
Terry Soave
Outreach & Neighborhood Services Manager
Date Received: 2009-06-25
Type: other
Regarding: policies
Patron Comment: What about privacy issues of putting “hold” books on a shelf for everyone to see?! (Someone told me they knew what so and so was reading because of this!!)
AADL Reply:
Date Received: 2009-06-25
Type: general suggestion
Regarding: other
Patron Comment: Need a post office box at this library branch.
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-25
Type: other
Regarding: other
Patron Comment: I miss librarians without a computer screen in front of them!
AADL Reply: This comment was submitted anonymously.
Date Received: 2009-06-23
Type: other
Regarding: other
Patron Comment: I'm wondering if the Ann Arbor District Library would take books as a donation? I have perhaps 100 books that I'm looking to either sell or donate, and I'd prefer to donate first. I'm not sure if you can use them as an actual book to check out, or if the library does book sales to raise money from the community. Please feel free to let me know if you'd be interested!
AADL Reply: Yes, donations may be brought to the back of the Downtown Library during library business hours. Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "How to Donate" link. Thank you.
Karen Wilson
Administrative Assistant
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