What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2014-10-31
Type: other
Regarding: other

Patron Comment: Hello, May I please have the names of the following library administration? Assistant Director Financial Officer Technology Manager

AADL Reply: Eli Neiburger is the Deputy Director Bruce Hadler is the Chief Financial Officer Eli Neiburger also oversees our Information Technology Department Sincerely, Karen Wilson, Administrative Assistant


Date Received: 2014-10-29
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: How do we register please?Minecraft Programming Monday November 10, 2014: 6:00 pm to 7:30 pm -- Downtown Library: Training Center and Dreamcatcher Sat, November 8, 2pm – 4pm Where traverwood branch library

AADL Reply: No need to register for any AADL event! Just drop by and enjoy! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-10-28
Type: general suggestion
Regarding: other

Patron Comment: More zoom lends! Where have they gone?

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-10-27
Type: complaint
Regarding: other

Patron Comment: I finally found something I DO'NT like about the AADL -the new photocopier @ West!!!! It doesn't reduce, is too hard to figure out, and the copy field is too small. Stick to the type that is @ the Downtown branch PLEASE!!!! Thanx.

AADL Reply: Hello, thanks for contacting us. We're sorry the new copier isn't working for you. The copier does reduce, just choose Scale on the screen. The copier model on the 1st floor downtown is no longer supported by the manufacturer and is getting expensive to run and repair. We will continue to look at copier options. Thanks again for your feedback, and thanks for using your library. -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-10-25
Type: complaint
Regarding: other

Patron Comment: My complaint is in reference to the new copying machine that was just installed at your branch. All other branches have remained consistent with replacing the larger and older machines with the exact same make and model. The new machine at the west branch does not provide the same functions. It is very hard to operate and does not even provide an 'enlarge/reduce' size function. This is an important feature for most copiers. Why would the west branch select a completely ddifferent model of copier than all of the rest of the branches?

AADL Reply: Hello, thanks for contacting us. We have been testing this copier at Malletts Creek branch and have not had problems so far. You can enlarge / reduce; just choose Scale on the screen. We'll keep your feedback in mind as we look at copier options. Thanks again for taking the time to send this in, and thanks for using your library. -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-10-23
Type: complaint
Regarding: noise

Patron Comment: To Whom it may concern: I come to Traverwood library almost every day, and I have found it to be quite nosiy with parents and children talking loudly, with all the noises bouncing off of the wooden walls and the windows; people bringing in food in containers and eating take out pizza, as it used to be only the food and drink bought at the library vending machines, and only eaten in that area, but I am asking only one thing now; that is, Could a sign or notice be set up in the computer area, so we don;t have men and woman calling and receiving phone calls, talking loud about this and that business matter, and arguing with people on the phone, etc...........so those of us especially the retired persons and students, can have a somewhat quiet area to work and gain information on the internet? Thank You,

AADL Reply: Thank you for taking the time to contact us. I have spoken with staff about this matter as well as the supervisor who is responsible for the Traverwood branch (he was out of the office until this morning, which is why this response didn't come sooner). While we do not have a sign specifically outlining the library's rules about noise posted in the computer area of the branch, we do have the library rules of behavior posted in all branches of the library. The library's rule about noise in our buildings is that the library "bans conversations and other sounds in louder volume than the general noise level of the area." When staff members determine that this rule is being broken, they do ask patrons to be quieter. I am sorry if this isn't the experience that you've had during your library visits. If ever you feel that the rule is not being followed, you should feel free to draw this to staff's attention. At that point, they will assess the situation and if they determine that people are making sounds that break this rule, they will ask the patron/s to be quieter. However, with your feedback in mind, staff will pay closer attention to this area in order to provide an environment that works for our many users. Thank you for contacting us! Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-10-22
Type: complaint
Regarding: noise

Patron Comment: why has the library, historically a place of quiet study, turned into a daycare center for crying babies and obnoxious children?

AADL Reply: Sir, I am very sorry that you are not finding the AADL buildings quiet enough for your purposes. Without some idea of the locations you frequent or the specific events that have led you to your conclusion, I am not able to specifically address your concern. Babies are in the library buildings everyday, and they do cry. Many young children, many of daycare age, are in the library buildings as groups or with their families. They are all welcome here, and if they are making noise usually associated with small children as they come and go, then we accept that as normal. If there is a particularly disruptive situation involving a child, please ask the staff in the buildings you frequent to assist the parents or caregivers. The places in the AADL system that are commonly very quiet are the 2nd and 3rd floors in the Downtown and in the Reading Rooms at the Branches when we are not programming for children. Thank you for taking the time to comment. Sincerely, Josie Parker Director


Date Received: 2014-10-22
Type: complaint
Regarding: noise

Patron Comment: bar loud little brats, along with their indifferent guardians, from entering the sanctuary. rob walters

AADL Reply: Mr. Walters, I think we can all count it to the good that grumpiness, at any age, is not grounds to be barred from the public library. Josie Parker Director


Date Received: 2014-10-22
Type: general suggestion
Regarding: other

Patron Comment: Put recyclable bins where patrons can access and use bins!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-10-20
Type: other
Regarding: room rental

Patron Comment: Hello, I had a few questions about the community rooms that are available. Firstly, how many rooms do you have and what are the capacities of them? How much do the rooms cost to rent? What does the availability of the rooms look like in the next month?

AADL Reply: Patron contacted.