What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-01-24
Type: complaint
Regarding: branch building

Patron Comment: Please do something about the HEAT in the children's area at Traverwood. We've have been there twice recently and it was so hot we could not sit on the couch to read a story. Both times we asked staff to pull the shades and they indicated they couldn't. Please correct this situation so the kids and I can enjoy a story

AADL Reply: I am so sorry that your time at the Library was uncomfortable, and on more than one occasion. While all staff do not have access to the controls for the blinds in the library's buildings, all staff do know what to do if the blinds need to be raised or lowered, and I am sorry that this was not done when you made your request. I have brought the situation to the attention of the Supervisor at Traverwood. If this occurs again, please ask for the supervisor if you are not told that the matter will be attended to as soon as possible. Sincerely, Josie Parker Director


Date Received: 2015-01-24
Type: compliment
Regarding: customer service

Patron Comment: Ms. J. Parker: I've been having difficulty logging in to the library using my iPad. I hadn't been having trouble until a week or so ago and sought out the help of Ms. Laham. She did her best to solve my problem but I failed after several attempts. On Friday of this week I took my iPad to the Traver branch and asked the young man at the desk if he could help me. His name is Toby ( I don't know his last name ) and he was very receptive to my request . After asking me a few questions so he would know where to start and because he could use my iPad while he contacted the tech people at the library he solved my problem in about 20 minutes. I thank Ms. Laham for her effort and I especially thank Toby for his patients and professionalism. I thought you should know about these two people and how well they treated me. Ken Ludwig

AADL Reply: Mr. Ludwig, Thank you very much for taking the time to write to me. I will thank these persons personally, and let them know that you also wanted to commend them to me. I am very glad that you were well served by the Library, and hope that your login to AADL is going smoothly and efficiently. Now you know that you really can ask the Library any question! Sincerely, Josie Parker Director


Date Received: 2015-01-24
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: My son is an 8th grader at Emerson School and is interested in attending the workshop, "Your Game From the Ground Up", offered by GameStart staff. The classes for 3rd - 8th graders on topics like MineCraft he feels he is already beyond. Given that "Your Game From the Ground Up" has already been offered twice, we are interested in whether or not you intend to offer it again during the next course programming schedule. If so, what dates and times? Thank you for offering this to teens in the area. Brian Chambers 734-604-9367

AADL Reply: Thanks for your interest in AADL events. The next session of Your Game From the Ground Up will occur on Saturday February 7 from 2:00 pm to 3:30 pm at the Downtown Library: Training Center. The GameStart session have been scheduled through February - but I do not have information on March sessions at this time. Hope this is helpful! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-01-22
Type: other
Regarding: computer classes

Patron Comment: I am wondering if you offer a excel class?

AADL Reply: AADL is no longer offering public computer classes. However, here are some online and other local resources you may want to check out!: *http://office.microsoft.com/en-us/training-FX101782702.aspx *http://www.gcflearnfree.org/computers *http://www.homeandlearn.co.uk/index.html *Business Computer Skills- offers on-site or self-paced online classes for a fee. http://www.businesscomputerskills.com/location/ann%20arbor.php *Certified Staffing Solutions- offers live online classes with free retakes for a fee. http://www.certstaff.com/classes/schedule+location_id+528.html *Community Education and Recreation- offers online and on-site classes as well as one-on-one instruction for a fee. http://reced.aaps.k12.mi.us/reced.home/rec___ed_home *ONLC Training Center- offers on-site classes as well as one-on-one instruction for a fee. http://www.onlc.com/sched.asp?g=Ann-Arbor-Michigan-Computer-Training-Classes *University of Michigan Turner Senior Resource Center- Assistance for seniors with computers, digital cameras, cell phones and other technology issues. $10/hour. Call 734-998-9353 for an appointment. http://www.med.umich.edu/geriatrics/community/turner.htm *Washtenaw Community College- Computers Don’t Byte class is a 3 day beginning computers course Tuesday-Thursday, 9am-noon every week at the Harriet Street building. No registration, no fee. Call 734-480-9950 for more information. *WyzAnt Tutoring- search for local tutors for one-on-one instruction. Varying experience levels and cost. http://www.wyzant.com/ Additionally, you will find several links to free online computer tutorials here: http://www.aadl.org/handouts. Sincerely, Terry Soave Outreach & Neighborhood Services


Date Received: 2015-01-22
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: With popular books and DVDs, it can take a very long time to move through the queue to get to check out the item. This may be in part due to the generous leeway on both sides of the check out process to pick up a hold and to return an item. Is there a way to "incentivize" those who pick up and return items in a shorter time frame (maybe a "skip" in a future line) or indicate in the system when it is someone's turn to have an item that a shorter pick up window/return window is requested when there are a large number of requests on an item? I wonder if something like this would encourage fellow patrons to be quicker with picking up and returning items and therefore allowing more people to access items more quickly. Thanks for considering!

AADL Reply: Hello, thanks for contacting us with this excellent idea! We've thought about a lot of ways to try to shorten wait times, and these are some very good suggestions. One thing we do see, although it's hard to notice when you're in the middle of it, is that patrons do return things a little quicker when they waited a long time for the item. It does appear there's a little psychic weight of all the people behind you in line, and there may be some ways to draw out that effect. However, we do know that many users are habitual library users, meaning that they tend to visit the library on the same day each week, and that tends to be a bigger impact on hold shelf time than anything else. Regardless, these are good ideas and we will watch for some opportunities to try this sort of thing out as we continue to improve our request system. Thanks so much for taking the time to send in your ideas, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-01-19
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: Request Queue(s) for patrons, such that selections get requested when something else is returned.1. exclusive queue like for serials: request the next in a series when I return one, 2. Total checkout - if I have less than x total, or x of given media - so maybe a music-only queue Perhaps custom rules for power users, like auto request from queue on calendar day (slated or recurring)

AADL Reply: Hi there, thanks for contacting us. These are good suggestions and we already have these plans on our lists for future updates! There are some solid tech barriers here, though, relating to the way that the black box library system handles requests, but we do hope to eventually offer these power user features just like you describe. Thanks for taking the time to send these in, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-01-18
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: When in catalog and viewing muiltiple items under "Hot DVDs" etc, I'd like to see a functionality of selecting multiple items and indicating pickup location, or whatever options there are available. I find myself taking a lot of time to click on each item to manually request. Thanks.

AADL Reply: Hello there, thanks for contacting us! This is a very good idea but there does not immediately appear to be a way to do this with our current system. The request process already includes several tricks to make it as easy as possible, and I don't think we can add multiple requests at this point. However, it would be a killer feature and we will look for a way to implement it as we continue to improve the system. Thanks for your suggestion, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-01-18
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: To whom it may concern: I am writing to request information on art exhibits and what the procedures and criteria are to be considered. If at all possible, please attach any necessary forms and required information for review. Thank you

AADL Reply: Thank you for contacting AADL about our exhibits program! Information about exhibiting at AADL, including an application and a schedule of availability for each exhibit space, may be found on our website at: http://www.aadl.org/events/exhibits. An application is also attached per your request. Thanks again for your interest, and please don’t hesitate to contact me directly if you have any further questions. Sincerely, Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2015-01-16
Type: other
Regarding: - NONE SELECTED -

Patron Comment: Hi, Are you still offering computer classes? I couldn't find them under "services". ~Susan

AADL Reply: AADL is no longer offering public computer classes. However, here are some online and other local resources you may want to check out!: *http://office.microsoft.com/en-us/training-FX101782702.aspx *http://www.gcflearnfree.org/computers *http://www.homeandlearn.co.uk/index.html *Business Computer Skills- offers on-site or self-paced online classes for a fee. http://www.businesscomputerskills.com/location/ann%20arbor.php *Certified Staffing Solutions- offers live online classes with free retakes for a fee. http://www.certstaff.com/classes/schedule+location_id+528.html *Community Education and Recreation- offers online and on-site classes as well as one-on-one instruction for a fee. http://reced.aaps.k12.mi.us/reced.home/rec___ed_home *ONLC Training Center- offers on-site classes as well as one-on-one instruction for a fee. http://www.onlc.com/sched.asp?g=Ann-Arbor-Michigan-Computer-Training-Classes *University of Michigan Turner Senior Resource Center- Assistance for seniors with computers, digital cameras, cell phones and other technology issues. $10/hour. Call 734-998-9353 for an appointment. http://www.med.umich.edu/geriatrics/community/turner.htm *Washtenaw Community College- Computers Don’t Byte class is a 3 day beginning computers course Tuesday-Thursday, 9am-noon every week at the Harriet Street building. No registration, no fee. Call 734-480-9950 for more information. *WyzAnt Tutoring- search for local tutors for one-on-one instruction. Varying experience levels and cost. http://www.wyzant.com/ Additionally, you will find several links to free online computer tutorials here: http://www.aadl.org/handouts. Sincerely, Terry Soave Outreach & Neighborhood Services


Date Received: 2015-01-13
Type: other
Regarding: other

Patron Comment: I noticed that the public copy machines first scan the document and then (after depositing payment and selecting "Print") actually print the document. I'm curious if the scanned information is retained on the machine (is there a hard drive), and, if so, what happens when the machine is sent out for service and/or when it is returned to the lessor or "retired" from service?

AADL Reply: Hello, thanks for your interest. The copy machines discard their scans after the print job completes. There is also a function in the copiers that will overwrite the entire hard disk when it is decomissioned. The library owns these copiers and they are serviced on site. Let us know if you have any other questions, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library