What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2015-03-25
Type: other
Regarding: other

Patron Comment: Do you still accept used books and if so, when can they be dropped off. Thank you.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-03-24
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: I want to buy 7 hives of bees, please

AADL Reply: Hi there, as a public library, we don't sell beehives. You might check with these folks: https://www.facebook.com/A2B2club Thanks for asking, and best wishes. and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-03-22
Type: other
Regarding: other

Patron Comment: Hi, Are we allowed to donate books to AADL? If we can, what is the process for that? Thanks.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2015-03-19
Type: other
Regarding: other

Patron Comment: I have a large quantity of old journals that I need to recycle. Do you work with a business that recycles old journals? Thanks!

AADL Reply: The Library does not accept material specifically for recycling. For information on recycling in the Ann Arbor Area please visit: http://www.recycleannarbor.org/?module=Home Karen Wilson, Administrative Assistant


Date Received: 2015-03-19
Type: complaint
Regarding: other

Patron Comment: I recently checked out several issues of Rolling Stone magazine, and was dismayed to find scented advertisements. Since I have a fragrance sensitivity, this created some problems for me. Is it possible to get unscented issues? Remove ad pages before circulating or cover scent strips with contact paper/similar material? Have access to the magazine in some other format? I'm guessing that I'm not the only library patron to have these issues. Thank you for your consideration.

AADL Reply: Hello, thanks for contacting us. Unfortunately, we do not have a solution to your problem. Leaving aside the problematic aspects of libraries removing content from items in their collection, given the volume of magazines that we handle and the propensity of scented ads in many titles, it's not realistic for us to remove the ads. Fortunately, in this case, current issues of Rolling Stone are available online at http://rollingstone.com . We hope this helps; we're sorry we're unable to help further with this concern. Thanks for your understanding, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-03-18
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Would it be possible to sort events into different categories such as "children or "adults"? Also, is it possible to have a normal calendar with the titles of the programs inserted into the appropriate box with an option to print? Thank you, K

AADL Reply: Thanks for your interest in AADL events. If you click on the events portion of the website - or go to aadl.org/events - you should see categories by age - adults, teens, preschool, elementary, etc. - as well as by type of event. Also - thanks for the suggestion of the calendar - it is a good one and I will pass that on. Thanks again! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2015-03-16
Type: other
Regarding: room rental

Patron Comment: I want to reserve a room on a regularly scheduled time (every 2-3 weeks in the evening) for a meditation group I'm leading. Do you have a small room for 6-8 people? Thank you.

AADL Reply: Thank you for your interest in the facilities of the Ann Arbor District Library. Our room rentals are limited to 4 times per calendar year. The aadlfreespace (located downtown and seats 32) requires an Ann Arbor District Library card for usage and may be reserved at no charge up to 12 times per calendar year. Rental groups may not charge admission, raise money, offer items for sale or interfere with normal Library operations. For information regarding the aadlfreespace please visit http://www.aadl.org/services/aadlfreespace Karen Wilson, Administrative Assistant


Date Received: 2015-03-15
Type: compliment
Regarding: customer service

Patron Comment: i just love our library. The traverwood employees are helpful. Love reserving books online. I am happy my taxes go to support such a fine place.. it's part of my life thank you all.

AADL Reply: Thank you so much for letting us know how you feel about the Library, and that you are pleased with how your taxes are used to provide library services. Makes our day! Sincerely, Josie Parker Director


Date Received: 2015-03-14
Type: other
Regarding: collection

Patron Comment: Re: Donation of e-books. Is the AADL able to receive e-books as donations? There are several titles that I want to be reading not yet available through the library. If I buy these through Amazon am I able to donate those titles to you after I have fished reading?

AADL Reply: Hello there, thanks for thinking of us. Unfortunately you cannot donate e-books from Amazon, as they cannot be owned. You are able to use them because Amazon licenses them to you, but that license is explicitly non-transferable. Thanks again for thinking of this, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2015-03-14
Type: other
Regarding: programs & events

Patron Comment: I was unable to attend the talk by Tom Hayden and was told it would probably be available on line in the future. Can you please tell me where to access AADL events on line? Thank you. -Peace, Kitty

AADL Reply: Thanks for your interest in AADL events. Sorry that you missed the Tom Hayden presentation. The video is available on our website and here is the link - http://www.aadl.org/taxonomy/term/4363 Thanks again - hope you enjoy it. Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org