What you have told us
Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.
We care about what you have to say, and do our best to address each and every concern.
Please let us know how we're doing by submitting a comment or suggestion
Search Patron Comments
Type: general suggestion
Regarding: Technical Enhancement
Patron Comment: I would just like to advocate for a slight change to the self-checkout machines. I think that there ought to be a "Done - don't print receipt" button in addition to the regular "Done" button that prints a receipt.
AADL Reply: Hello, thanks for contacting us. We've been wanting to offer this feature for quite a while, but the system didn't offer it. However, there is a new version we've just started testing that looks like it will allow optional receipts, so stay tuned for this enhancement! Thanks again for your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library
Date Received: 2012-02-05
Type: programs and events
Regarding: - NONE SELECTED -
Patron Comment: Hello! Has the AADL ever had a program, event or even a class on how to use "LinkedIn?" Any information you can provide would be greatly appreciated. Thanks.
AADL Reply: Thanks for contacting us. We've offered a class on how to use LinkedIn and Twitter, called "Social Networking for Job Search". Although the class is not currently scheduled due to low attendance, the class handout is available at www.aadl.org/handouts. I think you'll find the following online learning resources to be very helpful: http://learn.linkedin.com/ http://learn.linkedin.com/new-users/ http://www.youtube.com/watch?v=IzT3JVUGUzM If you have any questions, please feel free to drop in before or after any class. There's usually some free time before or after a class and we'd love to help. The class schedule is available at www.aadl.org/classes. Please let me know if there is anything else I can do for you. Tonia Bickford, Outreach & Neighborhood Services
Date Received: 2012-01-31
Type: programs and events
Regarding: - NONE SELECTED -
Patron Comment: What does it cost to sign up for the computer classes?
AADL Reply: Thank you for contacting us. Computer Classes @ AADL are available at no charge and registration is not required. Classes are filled on a first-come, first-served basis and the training rooms open 15 minutes before the classes begin. You can view the class schedule at www.aadl.org/classes. Access online learning resources at www.aadl.org/handouts. Please let me know if there is anything else that I can do for you. See you in class! Tonia Bickford, Outreach & Neighborhood Services
Date Received: 2012-01-25
Type: WLBPD
Regarding: room rental
Patron Comment: Does your library have any classrooms that can be used by outside non-profit organizations for educational sessions?
AADL Reply: We have rental space available at four of our branch libraries. Rentals are available two times per calendar year. For more detailed information such as rental rates, and other basic rental information, please visit: http://www.aadl.org/services/roomrental Karen Wilson, Administrative Assistant
Date Received: 2012-01-25
Type: programs and events
Regarding: - NONE SELECTED -
Patron Comment: is there any way to click a link on an event that would send an email reminder to me a week or couple days before the event to remind me that I'd wanted to attend?
AADL Reply: Hello, thanks for contacting us! We don't offer this feature currently, but it is in active development and should launch this spring. Thanks for taking the time to send in your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library
Date Received: 2012-01-23
Type: compliment
Regarding: compliment
Patron Comment: Hello: I just realized that I have no major suggestions for the AADL! Your web site has developed well and your policies seem to be in good order. Congratulations and thank you.
AADL Reply: Thank you very much for the kind comments! Regards, Josie Parker Director
Date Received: 2012-01-21
Type: other
Regarding: room rental
Patron Comment: I'd like to get some information about renting a meeting room at Mallets Creek. Is a room available either Sunday 2/26th or Sun. 2/19th? We'd need it for about 4 hours (maybe 2-6 or 1-5). We may want to have snacks in the room, but wouldn't be serving a meal. Please let me know about availability and any information you can provide (rental fee, how do I reserve it, etc.). Thank you!
AADL Reply: The Malletts Creek meeting room is currently available for rental on Sunday, February 26th. Rental fees range from $50 for the use of one of the meeting rooms to $125 for the full meeting space-for a minimum 4 hour rental. There is a $75 food service charge for bringing in any type of food. The meeting room is available only during library open hours. For more detailed information (including contact info) please visit: http://www.aadl.org/services/roomrental Library meeting rooms are not available for religious services or social events. Rental groups may not charge admission, raise money, offer items for sale or interfere with normal Library operations. Karen Wilson, Administrative Assistant
Date Received: 2012-01-15
Type: web site feedback
Regarding: - NONE SELECTED -
Patron Comment: Hi, It would be helpful if holiday closings were listed somewhere obvious on the web site. For example, I would love to know whether or not the library is closed for MLK day tomorrow; I had similar questions over the winter break; but I've never found this information on the aadl web site. Thanks,
AADL Reply: Hello, thanks for contacting us. We're sorry you didn't find the information you were looking for! All closing information is always posted to the front page of http://aadl.org , including our Christmas Eve / Christmas Day and New Years Day closings. We are open today, there would have been a post at the top of the front page if we weren't. So, in short, unless we have a front page post saying we're closed, we're open regular hours. Thanks again for your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library
Date Received: 2012-01-12
Type: other
Regarding: room rental
Patron Comment: We are a new company that offers health care education, and are looking for class rooms to hold our classes. We teach CPR, First Aid, and Babysitting safety for the majority of our classes. Our classes are usually held on the weekend and last from 3-5 hours depending on the class. We average between 10-25 students. We do carry our own liability insurance for both the students and the building. We would be interested in the Oak Valley branch. Would you be able to help us? If so what is your fee? Thank you very much.
AADL Reply: AADL room rentals are available two times per calendar year at four hour increments. The Pittsfield Branch Library program room rents out at $125 for four hours. Rental groups may not charge admission, raise money, offer items for sale or interfere with normal Library operations. There is an additional $75 fee if food is brought into the room. For more detailed information please visit: http://www.aadl.org/services/roomrental Karen Wilson, Administrative Assistant
Date Received: 2012-01-10
Type: other
Regarding: room rental
Patron Comment: Hello, I belong to the Huron Valley Parents of Multiples group and we are interested in renting one of the rooms in one of the libraries for a meeting/educational seminar. Can you please send me the rates for the rooms? Thank you
AADL Reply: For detailed information such as room rental rates, and other basic rental information, please visit: http://www.aadl.org/services/roomrental Also at that site you will find a link to the AADLfreespace (Downtown) which is available for free use by non-profit or for-profit groups four time slots per calendar year. Regulations for the use of that room are also posted. Karen Wilson, Administrative Assistant
