What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-10-22
Type: complaint
Regarding: noise

Patron Comment: why has the library, historically a place of quiet study, turned into a daycare center for crying babies and obnoxious children?

AADL Reply: Sir, I am very sorry that you are not finding the AADL buildings quiet enough for your purposes. Without some idea of the locations you frequent or the specific events that have led you to your conclusion, I am not able to specifically address your concern. Babies are in the library buildings everyday, and they do cry. Many young children, many of daycare age, are in the library buildings as groups or with their families. They are all welcome here, and if they are making noise usually associated with small children as they come and go, then we accept that as normal. If there is a particularly disruptive situation involving a child, please ask the staff in the buildings you frequent to assist the parents or caregivers. The places in the AADL system that are commonly very quiet are the 2nd and 3rd floors in the Downtown and in the Reading Rooms at the Branches when we are not programming for children. Thank you for taking the time to comment. Sincerely, Josie Parker Director


Date Received: 2014-10-22
Type: complaint
Regarding: noise

Patron Comment: bar loud little brats, along with their indifferent guardians, from entering the sanctuary. rob walters

AADL Reply: Mr. Walters, I think we can all count it to the good that grumpiness, at any age, is not grounds to be barred from the public library. Josie Parker Director


Date Received: 2014-10-22
Type: general suggestion
Regarding: other

Patron Comment: Put recyclable bins where patrons can access and use bins!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-10-20
Type: reference question
Regarding: collection

Patron Comment: Do you have any recommendations for a good mystery author? I love Mary Higgins Clark and Mary Jane Clark and wondered if you could suggest authors similar to them. Thank you so much!

AADL Reply: Thank you for your question! Here are some authors you might enjoy. If you like these authors because of the suspense, you might like Iris Johansen or Lisa Gardner. If you're looking for stories with similar story lines, you might like Joy Fielding. If you like reading about heroines in danger, you might like Amy Gutman or Judith Kelman. You may also like Mary Higgins Clark's daughter, Carol Higgins Clark. I hope this helps, but if this doesn't do it for you, let us know and we'll take another swing at it. Happy reading! Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-10-15
Type: compliment
Regarding: customer service

Patron Comment: Thank you so very much for adding the additional DVD' s for Royal Pains! We appreciate it very much! Please let your director know that they have an excellent staff! Each and everyone of you are very professional and work hard! We appreciate it! Have a wonderful week and thank you once again! :) Pat Freer

AADL Reply: Dear Pat, You are very welcome, and we are glad that you are pleased. Thanks for the compliment and I have passed it along to everyone at AADL. Regards, Josie Parker Director


Date Received: 2014-10-14
Type: general suggestion
Regarding: - NONE SELECTED -

Patron Comment: Really I have a question - Does AADL offer online foreign language classes - like Mango or Rosetta Stone?

AADL Reply: Hello there, thanks for contacting us. We do not currently have a language learning database for adults, although we do have an extensive collection of language learning materials for checkout: http://www.aadl.org/catalog/browse/toplanguages You can check the Language Learning link under each of those languages to see what's in the collection. Rosetta Stone has recently resumed selling to libraries, so we will be investigating that product again. What languages would you be most interested in learning? Thanks again for your feedback, and thanks for using your library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-10-14
Type: general suggestion
Regarding: other

Patron Comment: Do you have guidelines for donating materials to the library's? Thanks, Joyce

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. For information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. Thank you.


Date Received: 2014-10-13
Type: general suggestion
Regarding: maintenance

Patron Comment: Install hand sanitizers.An inexpensive way to prevent the spread of germs especially now that flu season is upon us. Also the hot water in the downtown library in the first floor women's bathroom is very, very hot. While i I was in there, a woman started washing her hands and exclaimed as to how hot the water was. A lawsuit waiting to happen.

AADL Reply: Thank you very much for your recommendations and we will check the water temperature in that restroom. Regards, Josie Parker Director


Date Received: 2014-10-10
Type: general suggestion
Regarding: Technical Enhancement

Patron Comment: The computers on the second floor could us an Adobe Flash update. It just crashed Chrome for a couple of minutes and Firefox is now blocking it because it is "outdated". Thanks!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-10-09
Type: general suggestion
Regarding: computers

Patron Comment: Have computer system assign us to nearby computer, when available, not the far away enclosed "computer Training" group.

AADL Reply: This comment was submitted anonymously.