What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-12-17
Type: general suggestion
Regarding: other

Patron Comment: Better signage!! Specifically for the alcove holding - Teen BOCD - BOCD Fiction & non-fiction - Mystery BOCD

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-17
Type: complaint
Regarding: collection

Patron Comment: The library spends money on two German language publications Der Spregel and Reader's Digest Deutschland. At the same time someone steals Psychology Today every month. How about canceling one of the German magazines and buying a private copy of PT for the thief!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-17
Type: general suggestion
Regarding: other

Patron Comment: It is difficult to plan book clubs around the system you have now. I recommend a calendar type reservation system like google calendar or similar to zipcar.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-17
Type: general suggestion
Regarding: computer classes

Patron Comment: Please! Bring back the computer classes. So surprised at the numerous costly craft classes yet no computer classes!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-12-16
Type: other
Regarding: other

Patron Comment: I have some cd's that I"d like to donate. Can I drop them off at the Traverwood branch? Thanks.

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-12-16
Type: complaint
Regarding: fines

Patron Comment: My son has accumulated some fines, unbeknownst to me. My first knowledge of this came from a letter, quicky followed by annoying phone calls from a collection agency. It would have been very helpful and appreciated if someone would have simply called our home to inform us of the fines. They have been paid, but to contact a collection agency? Really not necessary, and frankly, offensive. A simple phone call would have gotten you the same result... Payment of the fines

AADL Reply: Thank you for your comments and I am sorry that you were unaware of the fines on your son's account. Emails were sent to the email address in his record whenever items were overdue. All of our emails also indicate that accounts that reach $40.00 owing will be sent to Unique National Colections, an agency that works for libraries to contact patrons who haven't responded to communications from the library about fines and fees owing. Unique National Collections sends letters and makes phone calls for the AADL that ask the patron to contact the library to take care of issues on library cards. They are a company that works for and with libraries to resolve financial issues on cards before they become serious. I am sorry that this was not made clear to you. Thank you for the payment; it was received today and your son's account is now clear. Unique's files will be updated to reflect that tonight. It is possible that you will receive another letter or call about this but you can safely ignore that. There were several more overdue items on your son's account that have been renewed and the fines on them have been waived. If you are interested, we can add more than one email address to accounts so that parents are able to keep track of minor children's fines and overdues. Just let me know. You can also set up an online account for your son's card to track due dates and overdue fines. This can be done at www.aadl.org/myaccount. Thanks again for your comments. I hope this has helped to clarify the situation. Diane Dahlem Circulation Manager


Date Received: 2014-12-15
Type: other
Regarding: other

Patron Comment: Does the Downtown Branch of the Library accept book donations. If so can I bring donations in anytime the Library is open?

AADL Reply: Donations are accepted, but are processed by the Friends of the Ann Arbor District Library and are placed in their Book Shop. Donations may be brought to the back of the Downtown Library (343 S. Fifth Avenue) during library business hours (http://www.aadl.org/aboutus/hours). Enter the Staff Parking lot off William Street, ring intercom buzzer at door and tell receptionist that you have materials to donate. Donation bins are directly inside the door. The Friends of the Ann Arbor District Library will then process your donation. For more information on material accepted visit http://www.faadl.org/ and follow the "Donate Books" link. Thank you. Karen Wilson, Administrative Assistant


Date Received: 2014-12-14
Type: branch expansion comments
Regarding: - NONE SELECTED -

Patron Comment: I think you guys can put new computers at mallets creek.

AADL Reply: Thank you for your suggestion. The computers are replaced on a schedule, and all of the Library's computers are replaced per that schedule. Thanks for letting us know that you feel that they should be replaced now. Regards, Josie Parker Director


Date Received: 2014-12-14
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: Hello, I love the aadl.org website! However, when I got to Catalog/New fiction, and click by age group/adult, it always seems to give new teen fiction. Can you please fix the link? Thanks!

AADL Reply: Hello, thanks for contacting us. You're running into a quirk of our new items process. Our adult / teen / youth facets are determined by the item locations, however, items don't get locations until they actually arrive. So that adult facet does not work very well when you're faceting a result set (such as new items) where almost no titles have actually arrived yet. We'll look for some ways to improve this, but here's a search you could bookmark in the meantime: http://www.aadl.org/catalog/search/keyword/Fiction%20%40callnum%20%21teen%20%40callnum%20%21E?search_format=a|x|l&sort=catalog_newest&age=adult&facet_lang=eng This is a search for all books containing the word Fiction, limited to Adult if exists, but excluding call numbers that start with Teen or E (kids' readers) and limited to english results. It's not perfect but it's a bit better. Hope that helps; thanks for bringing this up, and thanks for using your Library! -eli Eli Neiburger Deputy Director Ann Arbor District Library


Date Received: 2014-12-11
Type: compliment
Regarding: branch building

Patron Comment: Really big library and lots of books!!!!!

AADL Reply: This comment was submitted anonymously.