What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

We care about what you have to say, and do our best to address each and every concern.

Please let us know how we're doing by submitting a comment or suggestion

Search Patron Comments

Date Received: 2014-04-16
Type: other
Regarding: other

Patron Comment: I was inquiring if and when you have any used book sales? Any information would be great! Thanks in advance.

AADL Reply: Used book sales are sponsored by the Friends of the Ann Arbor District Library and information regarding the Friends may be located here: http://www.faadl.org/ Karen Wilson, Administrative Assistant


Date Received: 2014-04-15
Type: other
Regarding: employment/volunteering

Patron Comment: I was wondering if AADL accepts middle school volunteers for the summer. My oldest son is 14 years of age & was interested to see what kinds of opportunities AADL has for kids his age.

AADL Reply: We will definitely have a need for volunteers this summer, and opportunities will include filling Summer Game orders, as well as assistance at summer programs. I don't yet know the details, as these are generally finalized in May, but students between 14 and 18 years old are eligible to volunteer. As soon as we are ready to start the sign up process, we will post details on the website and at each branch. Please check then, or feel free to contact me when we get closer to the summer. You are also welcome to contact me with any other questions. Thank you! -Eric Schoenbaechler, Youth and Adult: Services & Collections Supervisor


Date Received: 2014-04-15
Type: general suggestion
Regarding: catalog/searching

Patron Comment: It would be nice if, when you are logged in and browsing the website, there was a pop up notification that tells you if you have checked out an item before when you click on a given item. This would be very helpful for people who read a lot or watch a lot of movies and cannot always remember what they have read or seen before! Thank you.

AADL Reply: Hello, thanks for contacting us with your idea! We've had a few other requests for a feature like this, and we'll be looking for a way to make it happen as part of a future release. Make sure you've got your checkout history turned on under my account > edit > preferences so that your checkouts will be recorded for when this feature is ready. Thanks again for your feedback, and thanks for using your library! -eli Eli Neiburger Associate Director Ann Arbor District Library


Date Received: 2014-04-12
Type: other
Regarding: other

Patron Comment: Should we change passwords? Have you dealt with the Heartbleed security issue?

AADL Reply: Hello, thanks for contacting us. We applied the heartbleed patch as soon as it became available. We've reviewed our logs and see no reason for users to change passwords. We are reissuing our certificates which will happen transparently with no need for action by you. Thanks for your concern, and please let us know if you have any other questions. -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-04-10
Type: complaint
Regarding: other

Patron Comment: I trying to plug my new Samsung Tab 3 tablet into the Pittsfield wall outlets and the plug won't go in without forcing and I'm Not going to force it. Yes, I did all the usual things like flipping the plug over and trying different outlets...also asked the desk personnel for help and they weren't able to plug it in. It works just fine at other establishments and at home, but I would like to be able to utilize the library too. Any solutions??

AADL Reply: responded via separate email.


Date Received: 2014-04-10
Type: web site feedback
Regarding: collection

Patron Comment: wantto access books for my kindle

AADL Reply: Hello there, thanks for your interest. We do participate in a service that allows you to check out ebooks for your kindle. You can get started at http://ebooks.mlcs.org or click the Ebooks button on the AADL catalog page. Let us know if you have any other questions or trouble, and thanks for using your Library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-04-09
Type: other
Regarding: other

Patron Comment: Hello, I work for Hands Across The Water which is an adoption and foster care service agency out of Ann Abrbor. I am contacting you about the Bookshare program that we are interested in. We would like the opportunity to give our foster care children books to read during their parent visits at the agency with the options to check them out to continue at home. We have children that range in various ages and think this is a wonderful opportunity. I look forward to corporation with you and the Bookshare program. Warm regards

AADL Reply: I would be happy to discuss this with you further, if you'd like to give me a call. You may reach me directly at (734) 327-8327, and I look forward to hearing from you! Terry Soave Outreach & Neighborhood Services Manager


Date Received: 2014-04-09
Type: web site feedback
Regarding: - NONE SELECTED -

Patron Comment: I saw a program I was interested in and I followed the link to your homepage. No where did it say who you were. AADL may be understood by folks in Ann Arbor but I went to "About Us" to figure out where the program was. Thanks for the chance to share.

AADL Reply: Hello, thanks for mentioning this! Ann Arbor District Library does appear in the webpage title but tabs can make that a lot harder to see. We'll keep this in mind as we continue to work on the site. Thanks for your patience, and thanks for using AADL! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-04-09
Type: login problem
Regarding: - NONE SELECTED -

Patron Comment: I have been enjoying playing Go(Baduk) games for long time in Plymouth Road Library. But since 2-3 months ago I was unable to login at all. The computer says due to some security problem. I would appreciate if that problem is fixed and I may be able to play the games again. Sincerely Yours,

AADL Reply: Hello, thanks for contacting us. We're sorry you're having this trouble. Can you tell us the URL or how to get to the Go game you like to play? Then we can figure out why it's not working. Thanks for your patience, and thanks for using your library! -eli Eli Neiburger Associate Director for IT and Production Ann Arbor District Library


Date Received: 2014-04-07
Type: other
Regarding: other

Patron Comment: Saw this and thought I'd pass it along. It's a picture of a library in Kansas City, apparently (not sure which KC). How cool would this be in Ann Arbor? http://imgur.com/k6Sf5 (and i'm a legit and loyal library patron; that link is trustable) best Nan

AADL Reply: Nan, We love hearing from "legit and loyal" library patrons! Thanks for the image. I have it in a file for "ideas", and it is inspiring. All best, Josie