What you have told us

Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.

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Date Received: 2014-09-19
Type: compliment
Regarding: customer service

Patron Comment: Kind Library Staff.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-19
Type: complaint
Regarding: noise

Patron Comment: Please advise families to keep silence with their kids. Thank you.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-19
Type: general suggestion
Regarding: parking

Patron Comment: Two sets of steps from the "parking lane" on Traverwood up to the sidewalk would avert potential injuries. Otherwise, patrons need to walk along the street or try to pick their way up a steep slope covered with rocks.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-16
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, I saw an article on M Live that stated that Dr. Kathy Reich's was going to be coming to the library on October 19th at 7pm however your website has the time listed as 3pm. If i could get clarification as to the time of the event that would be great. Also do I need to reserve a spot or is the event free, I haven't been to an event here before so I was unsure. Thank you for you time! Justine Ely

AADL Reply: Thanks for your interest in this event! We did sent a correction to MLIVE - the event will be at 3 pm. There is no charge for the event and we do plan for overflow seating. Hope this is helpful! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-09-14
Type: other
Regarding: catalog/searching

Patron Comment: How to I explain to the parents of my second grade students how to find books in your collection using a Guided Reading Level? These are alphabet letters A (for kindergarten) through V or so for fifth graders.

AADL Reply: Thank you for your question. If you direct the parents to aadl.org/homework, they will find direct links to books in the various Guided Reading levels. We've put them there for ease of use. There is another way that they can get to them from the catalog. If they choose tags on the pull-down menu on the catalog page, they can search for the level they're seeking. For example, a parent looking for books at the level "M" would choose tags and put this in the search box "AAPS Level M". Finally, they can also get to this information by calling the library or asking staff at any branch. We'd be happy to help them with their search. I hope this gives you what you need, but please do let me know if there's anything else I can do to help Best, Sherlonya Turner Youth & Adult : Services & Collections Manager


Date Received: 2014-09-13
Type: programs and events
Regarding: - NONE SELECTED -

Patron Comment: Hello, I just wanted to know how (or if I need to for that matter) sign up for the Mario Kart 8 Tournament on September 21st. Thanks and I hope all is well. - Raffi

AADL Reply: No need to sign up - just drop by an enjoy! Tim Grimes Manager, Community Relations and Marketing Dept. Ann Arbor District Library 343 South Fifth Avenue Ann Arbor, MI 48104 734-327-4265 grimest@aadl.org


Date Received: 2014-09-12
Type: general suggestion
Regarding: employment/volunteering

Patron Comment: No applications up front.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-12
Type: general suggestion
Regarding: computers

Patron Comment: More time limit on computers and more upgrades on computers.

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-12
Type: general suggestion
Regarding: other

Patron Comment: Bring the free magazine exchange out so that more people can get to them. Thanks!

AADL Reply: This comment was submitted anonymously.


Date Received: 2014-09-12
Type: complaint
Regarding: branch building

Patron Comment: It's too cold in kid's area.

AADL Reply: This comment was submitted anonymously.