What you have told us!!
Welcome to a new service of the AADL! Here you can search through numerous patron comments and the corresponding AADL replies. Search by the type of comment, in general by what the comment is regarding, or by a particular issue.We care about what you have to say, and do our best to address each and every concern.
Please let us know how we're doing by submitting a comment or suggestion
Search Patron Comments
Date Received: 2008-05-09
Type: general suggestion
Regarding: other
Patron Comment: How about a good sign indicating the location of the book/media return bin!
AADL Reply: This comment was submitted anonymously.
Date Received: 2008-05-09
Type: complaint
Regarding: noise
Patron Comment: Please oil wheels on carts, the noise is very bothersome. Thanks.
AADL Reply: This comment was submitted anonymously.
Date Received: 2008-05-09
Type: general suggestion
Regarding: other
Patron Comment: There’s a company called Green Disc that recycles used CD’s-the UM library uses it, so should AADL. Thanks!
AADL Reply: This comment was submitted anonymously.
Date Received: 2008-05-07
Type: other
Regarding: other
Patron Comment: Hello, I was wondering if you still hold book sales. If so, when would be the next one? Thanks.
AADL Reply: The Friends of the Ann Arbor District Library will be holding their Summer Sale: June 21-22, 2008. For more information please visit: http://faadl.org/bookshop.html
Thank you for your inquiry.
Date Received: 2008-05-06
Type: other
Regarding: other
Patron Comment: Hello,
I would like to know if I can place a request on periodicals and how can I do it?
Thanks
AADL Reply: Thank you for contacting the Ann Arbor District Library! Magazines that AADL owns may not be placed on hold. If you are enquiring about an article in a magazine that AADL does not own, you can request the article be provided via our interlibrary loan service. Details are available at http://www.aadl.org/catalog/ill.
I hope this information answers your questions. If you have further comments or questions, please contact me. Thanks again for contacting AADL.
Best regards,
Celeste Choate
Associate Director of Services, Collections and Access
Date Received: 2008-05-06
Type: compliment
Regarding: inquiry from other institution
Patron Comment: Dear Ann Arbor District Library staff,
Congratulations on such a fantastic library website, and especially the catalogue! I am a Polish student studying Library and Information Science at a London university and your catalogue has been recommended to look at by our lecturers.
I am currently writing an assignmnet on using Web 2.0 applications in the library and I could really write the whole paper just analysing the features of your wonderful catalogue!
I hope libraries in the UK and Poland as well as other countries catch up soon, otherwise they might become irrelevant...
Best wishes,
Alicja
AADL Reply: Alicja, thank you very much for your kind note and praise! We're very glad to hear that you like our catalogue. Good luck with your assignment, and please let me know if you have any questions about aadl.org!
Eli Neiburger
Associate Director, IT and Product Development
Ann Arbor District Library
Date Received: 2008-05-02
Type: general suggestion
Regarding: youth
Patron Comment: I visited the children’s section at the W. Bloomfield Library on Walnut Lake Road. It’s magnificent—books, CD, games, programs and kid friendly atmosphere. It would be wonderful if someone talked to them and perhaps you could incorporate some of it in the new library at Traver Road.
AADL Reply: Thank you for your suggestion.
At this point in the Traverwood project, the youth area is pretty much planned. We think that you will enjoy what you find there!
However, we are always looking for ways to make all of our environments user-friendly. I have recently visited the West Bloomfield library and will continue to visit other "kid-friendly" places and incorporate great new ideas as we can.
Sincerely,
Sherlonya Augustine
Youth Services Manager
Date Received: 2008-05-02
Type: general suggestion
Regarding: other
Patron Comment: Is there a typewriter available to the public in the AADL main library or any of the branches?
Thanks.
Patron reply: Thank you, Celeste, this is good to know. Actually, I am writing from the Social Work Library at the University of Michigan University Library. We have to update that page -- the Graduate Library no longer has typewriters and we are retiring ours at the Social Work Library. The AAEL may have one left. I was just looking around for where else we might refer people who might need one.
Thanks again,
AADL Reply: Thank you for contacting the Ann Arbor District Library. The Downtown Library does own a typewriter. Unfortunately, it needs repair. Staff have been notified and are working to repair it.
According to a search conducted on www.umich.edu, the following libraries do have free public access to typewriters:
"The Art, Architecture & Engineering Library has one typewriter available for patron use on a first-come, first-served basis. It is located across from the copier center on the second floor.
The Social Work Library 764-5169 also has a typewriter.
U of M Graduate Library 764-0400 Located by the serial microform.
Kresege Business Administration Library (734) 764–1375
The Career Center (734) 764–7460
515 E. Jefferson
3200 Student Activites Building
No charge, use for 15 minutes longer in Spring/Summer semesters)
FedEx Kinko's (734) 761–4539 530 E. Liberty
hours Monday–Friday, 8am–10pm Saturday & Sunday, 11am–6pm
No charge; 2 available
I hope this information is helpful to you. Please contact me if I can be of further assistance.
Best regards,
Celeste Choate, Associate Director of Services, Collections and Access
Date Received: 2008-05-01
Type: other
Regarding: catalog/searching
Patron Comment: I am curious about the search utility used for the AADL collection. It seems very rigid; although I try to make my search terms accurate and formatted as the system prefers, it often fails to pull up books that I later find actually are in the collection. As the other search tools get better and more flexible it increases my desire to know more about the current system.
Is it to be used long term or are other products being considered?
Thanks, Andrea Ferrara
AADL Reply: Thanks for contacting us. We agree that the catalog results are not very forgiving and it's very fussy. We are currently looking into alternate ways to provide better search results, Rest assured that we're well aware of the search engine's shortcomings, so watch for improvement in the future! Thanks again for your feedback.
Eli Neiburger
Associate Director, IT and Product Development
Ann Arbor District Library
Date Received: 2008-05-01
Type: general suggestion
Regarding: other
Patron Comment: Self-check out should be possible without a library card. e.g. use ID and pin.
AADL Reply: Thank you for the suggestion. At this time self check-out does require that a barcode be scanned to access the patron record. However, we are always working on new ways of making library use easier and more convenient. This is something that may be possible with an upgrade or an enhancement to the system. We appreciate hearing from you about what would make your library experience better.
Diane Dahlem
Circulation Manager
Date Received: 2008-04-30
Type: complaint
Regarding: cell phones
Patron Comment: Hello,
I love all of the branches of the AADL, they are such a great community resource!
However, I've been running into a problem more and more frequently in your computer labs, at several locations. (Mallets and Pittsfield in particular)
People carry on cell-phone conversations in the lab! They would not do this anywhere else in the library, but for some reason they completely think they are alone in the computer labs. It is rude! Right now there is a lady talking for about 20 minutes...People around her are giving her the stare, but she's clueless.
Nobody wants to hear her business! Last week at Mallets there was a young man using foul language on the phone within earshot of everyone. If we all did this, it would be unbearable.
Could you perhaps put up some signs? "Please take your cell-phone conversations to the lobby".
Thanks for your help. Libraries should be quiet! (Except at storytime! )
AADL Reply: Thank you for contacting the Ann Arbor District Library. I am sorry to hear that your visit was disturbed by noise of people talking on their cell phones. The Library's Rules of Behavior are available at every desk and online at http://www.aadl.org/aboutus/policies/behavior. Rule #12 specifically deals with sustained conversation or other sounds louder than the general noise level of the area. In order to be equitable, this rule addresses behaviors instead of ages of parties creating the noise: A sustained cell phone conversation AND the sustained crying of a child that occur above the general noise level would both be addressed by staff.
In the future, please let any of our staff know that conversations louder than the general noise level of the area are disrupting your visit. We do our best, but cannot be everywhere at once or address situations we are not aware of. We rely upon patrons like you to let us know when our Rules are being violated.
Thank you for taking the time to contact us.
Date Received: 2008-04-30
Type: other
Regarding: other
Patron Comment: Does the AADL accept book donations? I have a few recent and well-known sci-fi novels that I'd be willing to donate if you'll catalog them and put them on the shelf.
AADL Reply: Gift books and other materials are accepted by the Library with the understanding that they become the property of the Library without conditions of any kind as to use or disposition. All gifts are subject to the same selection criteria as materials purchased by Library staff. A gift may be rejected if it does not meet the guidelines in this collection plan. The Library reserves the right to sell or otherwise dispose of gift materials not added to the collection.
Date Received: 2008-04-29
Type: general suggestion
Regarding: other
Patron Comment: Cottage Living (vol. 4; #5) July 2008 – I looked for this issue and it was marked as missing. It is a great issue and I suggest you reorder it and stock it here again. It is at no other libraries. Thanks.
AADL Reply: Thank you for contacting the Ann Arbor District Library with the information about Cottage living. Unfortunately, we will not be replacing that particular issue. The person responsible for magazines researched your question and submitted the following to me:
". . .it is possible to try to replace older issues by checking Ebsco's Missing Copy Bank. This is an inventory of back issues maintained by Ebsco and available through their website. . . . I did check for the July/August 2007 Vol 4 No. 5 (the email says 2008 but it's safe to say he meant 2007 since we haven't received the July/August issue of 2008 yet) and the Missing Copy Bank does not have copies of this issue."
I appreciate you alerting us to the fact that we are missing this issue. if there is a particular article you would like to obtain from it, you could place an interlibrary loan request. Information on interlibrary loan is available here: http://www.aadl.org/catalog/ill.
Please let me know if I can be of further assistance.
Best regards,
Celeste Choate,
Associate Director of Services, Collections and Access
Date Received: 2008-04-29
Type: compliment
Regarding: computers
Patron Comment: No privacy the way computers set up and no room at all to work or put papers by them. Been to other libraries with cubicles or dividers at the minimum.
AADL Reply: This comment was submitted anonymously.
Date Received: 2008-04-29
Type: compliment
Regarding: customer service
Patron Comment: Dawn was very helpful getting my new library card and finding the materials I was looking for.
AADL Reply: This comment was submitted anonymously.
Date Received: 2008-04-29
Type: complaint
Regarding: collection
Patron Comment: I’m sorry to say, but the picture books in the Malletts Creek children section are massively out of order!
AADL Reply: This comment was submitted anonymously.
Date Received: 2008-04-29
Type: complaint
Regarding: other
Patron Comment: Going from 5 or 4 stations to 2 for checkout is stupid and insulting to your patrons. Add more! (Do it yourself stations don’t make up for this!)
AADL Reply: This comment was submitted anonymously.
Date Received: 2008-04-29
Type: complaint
Regarding: other
Patron Comment: A few more self-checkout stations. Thanks!
AADL Reply: This comment was submitted anonymously.
Date Received: 2008-04-29
Type: complaint
Regarding: other
Patron Comment: People need a place to put things down at the self-checkout. Stacks of books, etc.
AADL Reply: This comment was submitted anonymously.
Date Received: 2008-04-29
Type: compliment
Regarding: customer service
Patron Comment: I believe the staff doing great job-everybody so helpful and nice. Thank you for everything.
AADL Reply: Thank you for taking the time to say so. Have a great day!
Sincerely,
Josie Parker
Director
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