Users, not Customers : : who Really Determines the Success of Your Business
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PUBLISHED
New York : Portfolio/Penguin, 2011.
Year Published: 2011
Description: 243 p. : ill. ; 24 cm.
Language: English
Format: Book
ISBN/STANDARD NUMBER
9781591843863
1591843863
SUBJECTS
Customer relations.
Consumer satisfaction.
Information technology -- Management.
Internet marketing.
Electronic commerce.