Prescription for Excellence : : Leadership Lessons for Creating a World-Class Customer Experience From Ucla Health System
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"Copublished with Second River Healthcare Press"--T.p. verso.
UCLA Health System experience -- Care takes vision, clarity and consistency -- Never enough care -- Setting the foundation -- Safety : science, selection and challenge -- Delivering exceptional outcomes here and now -- Quality for less and for all -- High-Value innovation -- Transformative evolution -- Service Excellence -- Sustainable success through service without bounds -- Your follow-up care plan.
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
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PUBLISHED
New York : McGraw-Hill, 2011.
Year Published: 2011
Description: 304 p. ; 24 cm.
Language: English
Format: Book
ISBN/STANDARD NUMBER
9780071773546
0071773541
SUBJECTS
UCLA Health System.
Medical care.
Total quality management.
Leadership.
Success in business.
Health Services Administration.
Quality of Healthcare -- organization & administration.
Medical Errors -- prevention & control.
Safety Management.
Patient Satisfaction.
Organizational Innovation.