Unscrewed : : the Consumer's Guide to Getting What you Paid for

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Includes index.
Acknowledgments -- Introduction : why you need this book -- Unscrewed true story : the unscrupulous car dealer -- ch. 1. The problem : the erosion of consumer clout -- Unscrewed true story : the telephone installation nightmare -- ch. 2. The truth about customer service -- Unscrewed true story : the rise and fall of triple time software -- ch. 3. The failure of conventional solutions -- Unscrewed true story : the hidden interest bump -- ch. 4. The unscrewed solution : the five Ps -- Unscrewed true story : the shady auto shipper -- ch. 5. The unscrewed principle -- Unscrewed true story : the bait-and-switch tire store -- ch. 6. The unscrewed purpose -- Unscrewed true story : screamers never prosper -- Unscrewed true story : the unpayroll company --
ch. 7. The unscrewed promise -- Unscrewed true story : the remodeling contractor -- ch. 8. The unscrewed power tools -- Unscrewed true story : the printer maker -- ch. 9. The unscrewed plan -- Unscrewed true story : the uncommunicative cell phone company -- ch. 10. Anatomy of a telephone call -- Unscrewed true story : the unfriendly skies -- ch. 11. Anatomy of a personal visit -- Unscrewed true story : the pee doctors -- ch. 12. Five techniques for dealing with small businesses -- Unscrewed true story : the terrible travel agency -- ch. 13. Five techniques for dealing with big businesses -- Unscrewed true story : the monitor manufacturer -- ch. 14. Three techniques for dealing with the government -- Unscrewed true story : battling the bureaucrats -- ch. 15. The ultimate technique -- Unscrewed true stories : perfect customer service -- ch. 16. The unscrewed truth -- Unscrewed true story : sometimes they make it easy -- Index.
"A practical guide to getting what you paid for from uncaring, unscrupulous, and unavailable companies, including the government, through the creative and legal use of technology"--Provided by publisher.

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