Failure to Communicate : : how Conversations go Wrong and What you can do to Right Them
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Anatomy of hard talks -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Caught up in emotions -- Out of emotion's grip: increasing skill -- Working blind in the "breakdown gap" -- Out of the breakdown gap: strategy and tactics -- Conclusion: getting back on track.
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PUBLISHED
Boston, Mass. : Harvard Business Press, c2008.
Year Published: 2008
Description: vi, 240 p. : ill. ; 24 cm.
Language: English
Format: Book
ISBN/STANDARD NUMBER
9781578518999
1578518997
SUBJECTS
Business communication.
Interpersonal communication.
Oral communication.