Great Customer Connections : : Simple Psychological Techniques That Guarantee Exceptional Service
Book - 2006 658.812 Ga None on shelf No requests on this item
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| Location & Checkout Length | Call Number | Checkout Length | Item Status |
|---|---|---|---|
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Downtown 2nd Floor 4-week checkout |
658.812 Ga | 4-week checkout | Due 05-19-2024 |
The New Science of Customer Service -- The Inner Game of Customer Contact -- The First Thirty Seconds -- Getting the Message Across -- Getting Into Your Customer's Head -- Respect and Empathy: More Than a Feeling -- How to (Almost) Never Say No -- How to Become a Human Bomb Squad -- Managing Specific Customer Personalities -- Wrapping Things Up -- Coaching for Peak Customer Experiences -- The Tough Cases -- From Customer Service to Real Life -- Pulling It All Together.
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PUBLISHED
New York : AMACOM, c2006.
Year Published: 2006
Description: xvi, 239 p. ; 24 cm.
Language: English
Format: Book
ISBN/STANDARD NUMBER
0814473083 (pbk.)
SUBJECTS
Customer services -- Psychological aspects.
Customer relations -- Psychological aspects.