- Published: Boston : Harvard Business School Press, c2005.
- Year Published: 2005
- Description: ix, 140 p. ; 22 cm.
- Language: English
- Format: Book
- 1591396344 :
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Results-driven manager : dealing with difficult people.
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What types of people must you deal with? -- Today's angry workplace: an interview with R. Brayton Bowen -- Crabs, cranks, and curmudgeons: how to manage difficult people / -- Don't just do something, sit there / -- Will you help or heave your underperformers? / -- Consequences: the secret to holding people accountable / -- Are you causing problem behavior? -- Don't avoid conflicts, manage them / -- How to handle difficult behaviors / -- When to walk away from a fight / -- Five questions about business/personal relationships with Ronna Lichtenberg -- The four myths of feedback / -- How should you communicate with difficult people? -- Managing negativity -- Checklist for conducting a disciplinary conversation / -- Performance review anxiety / -- "I just can't bring myself to talk about that with her": how to have difficult conversations -- The communication secrets of executive coaches: how to have conversations that lead to action / -- Feedback in the future tense /
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