Say the Magic Words : : how to get What you Want From the People who Have What you Need
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Includes index.
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PUBLISHED
New York : Penguin Books, 2005.
Year Published: 2005
Description: 324 p.
Language: English
Format: Book
ISBN/STANDARD NUMBER
0142002127 :
SUBJECTS
Customer relations.
Patron and client.
Professions -- Social aspects.
Consumers -- Professional relationships.