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Why CRM Doesn't Work : : how to win by Letting Customers Manage the Relationship

Newell, Frederick, 1926- Book - 2003 None on shelf No requests on this item Community Rating: 0 out of 5

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Cover image for Why CRM doesn't work : : how to win by letting customers manage the relationship


PUBLISHED
Princeton, N.J. : Bloomberg Press, c2003.
Year Published: 2003
Description: xvii, 263 p. ; 24 cm.
Language: English
Format: Book

ISBN/STANDARD NUMBER
1576601323 :

SUBJECTS
Customer relations -- Management.