When you say yes but Mean no : : how Silencing Conflict Wrecks Relationships and Companies...and What you can do About it
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Suppressing, glossing, patching, and smoothing over : the many forms of the act of silence -- The way we do things around here : the rules of the game that silence conflict and difference -- Faking agreement : how the silent spiral begins -- Saying "yes" when you really mean "no" : why silence costs so much -- Starting up : what Clyde wouldn't say to Howie -- The pros come on board : how the founders and the new CEO do a magnificent job of hiding their feelings -- Two different universes : "we're creating order and structure" vs. "we're becoming fluffy with hierarchy" -- Bad endings : what happens without mutual misunderstanding -- Replacing the vicious spiral with the virtuous spiral : learning how to effectively express differences -- The positive power of conflict : how to gain support and create role models.
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PUBLISHED
New York : Crown Business, 2003.
Year Published: 2003
Description: 254 p.
Language: English
Format: Book
ISBN/STANDARD NUMBER
1400046009 :
SUBJECTS
Conflict management.
Management.